Is PayPoint down right now? Live status and outage tracker

PayPoint outages and problems

User reports, last 24 hours

4 reports in total, counted in 15-minute windows

No problem reports came in for PayPoint in the last hour, and at this time of day there are usually almost none. Over the last 24 hours there were 4 reports. Most recent reports were about app (73%) and website (27%). The last spike in reports was 56 h ago and lasted 1 h 35 min. These are user reports from the UK, where most people report PayPoint problems.

10 5

24 h ago18 h12 h6 hNow

• NormalClose to the usual level24 h · 4 reports
• ElevatedMore than 1.5 times the usual levelNone in this chart
• OutageMore than twice the usual level and far above the day's averageNone in this chart
• Usual levelWhat a usual day sees at that timeAlmost none at this time of day

Reports, last hour

0

Quiet

Uptime, 24 h

100.00%

No outage windows

Last outage

None

In the last 24 hours

Busiest 15 minutes

1

1 report, 17 h ago

In the past 24 hours, 4 user reports came in for PayPoint. Counting only the 15-minute windows with a spike big enough to count as an outage, that comes to 100.00% uptime for the day.

The busiest 15-minute window had 1 report, about 17 hours ago. That stays below our outage threshold, so it doesn't count as downtime.

PayPoint in November 2026

Problem reports in November (since 9 November)

125

Monthly report for November 2026

What went wrong

What people said was wrong in recent problem reports for PayPoint.

1. App73%
2. Website27%

Share of 11 recent reports that said what was wrong.

Where PayPoint problem reports come from

The map shows where recent problem reports for PayPoint came from in the UK. Big cities always send the most, so dots in many places point to a widespread problem, and one area far ahead of the rest can mean a regional one.

Map outlines: Natural Earth.

PayPoint problem spikes, last 30 days

Since 9 November, PayPoint had 1 outage spike and 1 period of elevated reports. The longest lasted 1 h 35 min, on 9 November.

• Outage
  Mon 9 Nov, 17:58–19:33

  Lasted 1 h 35 min
  18peak reports
• Elevated reports
  Mon 9 Nov, 17:16–17:33

  Lasted 17 min
  10peak reports

A spike is a sharp rise in problem reports from users, kept exactly as this page showed it at the time. This history starts on 9 November 2026. Monthly reports for all services

How to fix PayPoint not working

PayPoint is up on our end, so if it won't work for you, the problem is most likely on your side. Work through these in order:

1. Check PayPoint report levels

   Open the status note at the top of this page before you retry a payment. If report levels are above the usual level, wait and retry later; if they are normal, the fault is probably on your side.

2. Open PayPoint in a private window

   Sign out of PayPoint, close the tab, then open the site in a private window and log in again. In Chrome, use the three-dot menu > New Incognito window; in Safari, use File > New Private Window. This rules out a stale session and an extension that blocks a redirect.

3. Allow PayPoint cookies

   Allow cookies and JavaScript for the service, then reload the payment page. In Chrome, open Settings > Privacy and security > Site settings > JavaScript and add paypoint.net to Allowed; then open Cookies and site data and add the site under Allowed to use cookies. A sign-in loop or a blank card form often clears after this.

4. Try another network for PayPoint

   Switch your phone from Wi-Fi to mobile data, or open paypoint.net on another device. On Android, turn off Private DNS under Settings > Network & internet > Private DNS while you test. On iPhone, turn off iCloud Private Relay under Settings > [your name] > iCloud > Private Relay if the payment page will not load.

While PayPoint is down: what to use instead

• Biller's own app or site Pay the bill or top up the energy account directly with the company by card or bank transfer through its own account area, which avoids a shop terminal.
• Bank app Send a Faster Payments transfer using the sort code and account number printed on the bill when the biller accepts bank transfer.
• Post Office Pay bills and top up prepaid energy over the counter at a Post Office branch if you need cash payment and the PayPoint shop terminal is unavailable.
• Payzone outlet Use a Payzone shop for bill payments and mobile top-ups when a nearby outlet is open but PayPoint is not working.

Problems at the same time as PayPoint

Since 9 November, all 2 of PayPoint's spikes in problem reports overlapped a spike at another service.

When several services get problem reports at once, something they share, such as a cloud host or a network, can be the real cause. Matching times alone do not prove it.

A spike is a sharp rise in problem reports from users, as the live pages showed it. Times are Central European time.

What happens when PayPoint goes down

PayPoint IP address, servers and network

PayPoint FAQ