8x8 8x8.com

Is 8x8 down right now? Live status and outage tracker

No, 8x8 is up.

No outage detected, and no user reports in the last hour.

Live Updated 4 min ago Data refreshes every 5 minutes

Not working for you? Official status pageStatus page

User reports, last 24 hours, 15 minutes a segment: 96 flowing 0 slow (elevated) 0 jammed (outage)

User reports, last 24 hours

No reports in this window

No problem reports came in for 8x8 in the last hour, and at this time of day there are usually almost none. There has been no spike in reports since 28 October. These are user reports from the US, where most people report 8x8 problems.

Around the world right now: normal in 66 other countries. By country

NormalClose to the usual level24 h · 0 reports
ElevatedMore than 1.5 times the usual levelNone in this chart
OutageMore than twice the usual level and far above the day's averageNone in this chart
Usual levelWhat a usual day sees at that timeAlmost none at this time of day

Reports, last hour

Quiet

Uptime, 24 h

100.00%

No outage windows

Last outage

None

In the last 24 hours

Busiest 15 minutes

No reports

Last 24 hours

8x8 outages and problems

No user reports came in for 8x8 in the past 24 hours, and its uptime over that window is 100.00%.

No 15-minute window had any reports at all, so the chart above stays flat.

No problems detected in the last 24 hoursReports for 8x8 stayed at their usual level the whole time.

This month

8x8 in November 2026

Problem reports in November: 0

Monthly report for November 2026

People who report a problem with 8x8 to the outage-report feed behind this page can tag what is affected. These are the categories they can pick; the feed shows no counts per category:

Hosting
Login
Domains
DNS
API
Dashboard / Console
Storage and Backup
Databases

World map

8x8 reports around the world

In the last 24 hours, 5 problem reports about 8x8 came in from 3 countries. Right now reports are at the usual level in every country.

Outage now
Problems now
Normal

Each dot is a group of recent reports, coloured by how its country is doing now; bigger dots, more reports.

Country	Now	24 hours
India	Normal	2
Pakistan	Normal	2
The US numbers above	Normal	1
The UK	Normal	0
Mexico	Normal	0
The Netherlands	Normal	0
Germany	Normal	0
Belgium	Normal	0
France	Normal	0
Russia	Normal	0
Italy	Normal	0
Spain	Normal	0

Each country's status compares its reports with the usual level there. 55 more countries had 0 reports in the last 24 hours. Map outlines: Natural Earth.

Last 30 days

8x8 problem spikes, last 30 days

Since 28 October, 8x8 had no outage spikes or periods of elevated reports.

By country

Each square is one day in the countries with the most reports: red when reports stayed at outage level for half an hour or more, amber when they stayed above the usual level for an hour or more, grey otherwise.

India2
Pakistan2
The US1
The UAE0
Argentina0
Austria0
Australia0
Azerbaijan0

Country history starts on 30 October 2026. Days run from midnight to midnight, Central European time.

A spike is a sharp rise in problem reports from users, kept exactly as this page showed it at the time. This history starts on 28 October 2026. Monthly reports for all services

Troubleshooting

How to fix 8x8 not working

8x8 is up on our end, so if it won't work for you, the problem is most likely on your side. Work through these in order:

Your browser tries to reach 8x8.com over your own connection, right now. Nothing is sent to us or stored.

Test audio in the Work desktop app
Test it before calls. Open Windows Settings > System > Sound so you pick your headset for Output and Input, then rejoin the Work call with computer audio because Windows keeps the last default.
Allow mic access for browser calls
If you join from Chrome and the other side hears silence while you see a blocked mic icon, open Chrome Settings > Privacy and security > Site Settings > Microphone to allow the site. Reload the tab and rejoin.
Leave VPN and rejoin meeting audio
Turn off your VPN for one call to learn if office routing mutes Work audio. Open Windows Settings > Network & internet > VPN to disconnect, then rejoin with computer audio while you watch for a steady connection because split tunnels often break voice.
Reinstall Work and sign in again
Start fresh when stuck. Open Windows Settings > Apps > Installed apps to remove the Work desktop app, restart your laptop, then download a fresh copy and sign in again because a corrupt cache blocks logins.

While 8x8 is down: what to use instead

Mobile dialing Use your cell phone.
Zoom You can meet in Zoom when the Work desktop app will not connect to audio or video because you paste the invite link for guests.
Microsoft Teams While voicemail is stuck, chat in Teams because you keep presence and history together.
Desk phone Your desk phone takes queue calls when the desktop app loses registration.

Your device

Fix 8x8 on Windows, Mac, Android and iPhone

8x8 on Windows

Fix: Clear the 8x8 Work app cache or reinstall the program, and ensure Windows Defender or your firewall isn't blocking 8x8 network traffic.
Check: Verify if the 8x8 Work desktop app shows a connection error or if the online 8x8 Admin Console fails to load in your browser.

Command Prompt

ping 8x8.comTest whether 8x8's servers reply

nslookup 8x8.comCheck that 8x8's DNS resolves

tracert 8x8.comTrace where the connection drops

ipconfig /flushdnsClear the DNS cache, then reload

8x8 on Mac

Fix: Reinstall the 8x8 Work app for macOS and ensure that microphone and screen recording permissions are granted in System Settings.
Check: Check the status indicator in the 8x8 Work menu bar or try accessing the web-based 8x8 app to see if the service is reachable.

Terminal

ping -c 4 8x8.comTest whether 8x8's servers reply

nslookup 8x8.comCheck that 8x8's DNS resolves

traceroute 8x8.comTrace where the connection drops

sudo dscacheutil -flushcache; sudo killall -HUP mDNSResponderFlush the macOS DNS cache, then reload

8x8 on Android

Fix: Clear the 8x8 Work app cache and data in Android settings, or update the app to the latest version from the Google Play Store.
Check: Open the 8x8 Work app to see if it gets stuck on the loading screen or fails to connect over both Wi-Fi and mobile data.

8x8 on iPhone and iPad

Fix: Force restart the 8x8 Work app or reinstall it from the App Store, making sure to grant the necessary microphone and notification permissions.
Check: Look for a persistent 'Connecting' banner at the top of the 8x8 Work iOS app, or test if you can place a call.

About

What happens when 8x8 goes down

8x8 is a cloud phone and contact center service with video meetings and team chat that many offices use as their main way to talk to customers and each other. An outage interrupts live calls, call queues, chat threads, and scheduled meetings; support teams and remote staff feel it first.

During an outage, call setup and audio break first: you dial and nothing connects, or you connect with one-way audio. Contact center agents may see queues stall, and team chat messages can sit unsent. Video meetings fail to join, and voicemail or call recording can fail too. Problems are often partial and regional, so one office or region can lose calls while another works, and a single feature can break while the rest stays up.

Servers and network

8x8 IP address, servers and network

Checking 8x8.com from our server…

Questions

8x8 FAQ

Is 8x8 down right now?

The status at the top of this page shows whether user problem reports are above their usual level, counted in 15-minute windows over the last 24 hours. Reports above normal mean other people are hitting the same wall; reports at the usual level point to something on your end. Check the official status page listed above as well, since that carries the vendor's own incident notices. To test your side, open the app on mobile data, sign in on a second device, swap the headset, and reboot the router, because a bad local network or a dead headset breaks more calls than an outage does.

Why can callers hear me on 8x8 Work but I cannot hear them?

One-way audio usually starts on your network rather than on the service. A router that blocks the media ports or a headset that Windows grabbed for playback will do it. Place the same call over mobile data; if sound flows both ways there, fix the desk setup instead of the account. If it fails on mobile data too, send the help centre the times and the numbers you dialed so support can trace the call.

The 8x8 Work app hangs on Connecting and never registers. What can I try?

Force quit the app and reopen it first, because a stale session is the most common reason a softphone never reaches the server. If it still hangs, sign out and back in, then try the same login on another device or network. Registration that fails everywhere points at the service, not your machine. Grab the app logs from settings and send them to the help centre, which can read the sign-in attempts.

My desk phone lost registration while the app still works. Is the service down?

Usually not, since one handset dropping off is about the phone or its network path. Reboot the handset, then check its cable and the network port. If your laptop app is fine at the same moment, the service is up and the phone is your problem. When every desk phone in the office drops at once, look at your internet link before you blame the provider.

Why do chat messages sit on sending while calls still work?

Voice and chat ride different paths, so one can stall while the other keeps going. Sign out on every device you use, because one stale session will stop the rest from syncing. If messages still will not send, open the web app on another network and write down the exact times. Send those times to the help centre.

For your site

Put the 8x8 status badge on your site

Paste one of these into a web page, a blog post or a README. The badge shows the same status as this page, based on user problem reports. Browsers can keep a copy for up to 4 hours. It links back here.

HTML

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Markdown, for README files

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How we track 8x8

The status on this page comes from user-submitted problem reports for 8x8, counted in 15-minute windows over the last 24 hours. Each window is compared with the normal level for 8x8, so a few complaints on a quiet day don't trigger anything, but a sudden jump well above normal does.

When reports climb well above normal, the status here changes to partial outage or major outage and the chart moves with it. This is separate from 8x8's official status page: user reports tend to show a problem early, while the official page confirms the cause. If the two disagree, check both.