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Is Optus down right now? Live status and outage tracker

No, Optus is up.

No widespread outage detected. 14 user reports in the last hour is within the normal range.

Live Last spike 3 h ago Updated just now Data refreshes every 5 minutes

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User reports, last 24 hours, 15 minutes a segment: 94 flowing 2 slow (elevated) 0 jammed (outage)

User reports, last 24 hours

368 reports in total, counted in 15-minute windows

In the last hour, 14 problem reports came in for Optus, against about 16 at this time on a usual day. Over the last 24 hours there were 368 reports. Most recent reports were about broadband internet (45%) and mobile internet (32%). The last spike in reports was 3 h ago and lasted 15 min. These are user reports from Australia, where most people report Optus problems.

NormalClose to the usual level23 h 30 min · 343 reports
ElevatedMore than 1.5 times the usual level30 min · 25 reports
OutageMore than twice the usual level and far above the day's averageNone in this chart
Usual levelWhat a usual day sees at that timeAbout 16 an hour now

Reports, last hour

22% on the hour before

Uptime, 24 h

100.00%

No outage windows

Last outage

None

In the last 24 hours

Busiest 15 minutes

13 reports, 21 h ago

Last 24 hours

Optus outages and problems

In the past 24 hours, 368 user reports came in for Optus. Counting only the 15-minute windows with a spike big enough to count as an outage, that comes to 100.00% uptime for the day.

The busiest 15-minute window had 13 reports, about 21 hours ago. That stays below our outage threshold, so it doesn't count as downtime.

Elevated reports

Ended 11 h ago

Lasted 15 min

12peak reports
Elevated reports

Ended 21 h ago

Lasted 15 min

13peak reports

This month

Optus in October 2026

Problem reports in October (since 28 October): 416

Monthly report for October 2026

What went wrong

What people said was wrong in recent problem reports for Optus.

Broadband Internet45%
Mobile Internet32%
Mobile Signal9%
WiFi8%
Voice calls3%
Texting / SMS2%

Share of 88 recent reports that said what was wrong.

World map

Where Optus problem reports come from

The map shows where recent problem reports for Optus came from in Australia. Big cities always send the most, so dots in many places point to a widespread problem, and one area far ahead of the rest can mean a regional one.

Outage now
Problems now
Normal

Each dot is a group of recent reports, coloured by how its country is doing now; bigger dots, more reports.

Map outlines: Natural Earth.

Last 30 days

Optus problem spikes, last 30 days

Since 28 October, Optus had no outage spikes, but 5 periods of elevated reports. The longest lasted 21 min, on 29 October.

Elevated reports

Thu 29 Oct, 07:13–07:28

Lasted 15 min

12peak reports
Elevated reports

Thu 29 Oct, 06:18–06:39

Lasted 21 min

15peak reports
Elevated reports

Wed 28 Oct, 23:09–23:30

Lasted 20 min

14peak reports
Elevated reports

Wed 28 Oct, 22:24–22:41

Lasted 18 min

10peak reports
Elevated reports

Wed 28 Oct, 13:30–13:45

Lasted 15 min

13peak reports

A spike is a sharp rise in problem reports from users, kept exactly as this page showed it at the time. This history starts on 28 October 2026. Monthly reports for all services

Troubleshooting

How to fix Optus not working

Optus is up on our end, so if it won't work for you, the problem is most likely on your side. Work through these in order:

Your browser tries to reach optus.com.au over your own connection, right now. Nothing is sent to us or stored.

Reconnect your phone to Optus
On iPhone, open Control Center and switch Airplane Mode on, wait a few seconds, then switch it off; on Android, swipe down twice and use the Airplane mode tile the same way. Turn mobile data off and back on, then try a call and a webpage. Your phone then reattaches to the Optus network.
Reseat the Optus SIM
For a physical Optus SIM, power the phone off, open the SIM tray, wipe the gold contacts, and put the card back in the same slot. Start it up and test calls and mobile data.
Power-cycle the Optus modem
If your home broadband is out, unplug the Optus modem's power lead, wait 30 seconds, and plug it back in. Check the power and internet lights, then test a wired connection before you try Wi-Fi.
Reset network settings for Optus data
On iPhone, open Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings. On Android, open Settings > System > Reset options and choose the entry that resets network settings; the label varies by maker. That reset clears saved Wi-Fi passwords and Bluetooth pairings, so rejoin your home network afterward.

While Optus is down: what to use instead

Telstra or Vodafone SIM A Telstra or Vodafone SIM in a spare phone keeps calls and data going when your main mobile line drops.
Wi-Fi calling Turn on Wi-Fi calling in your phone settings if your home broadband is up, so calls and texts can go over the internet while the mobile signal is out.
WhatsApp or Signal Send messages or make calls over Wi-Fi with WhatsApp or Signal when normal texts and calls will not connect.
Optus website Use the website in a browser when the app will not load, to reach account or bill details over Wi-Fi.

Same time

Problems at the same time as Optus

Since 28 October, all 5 of Optus's spikes in problem reports overlapped a spike at another service.

When several services get problem reports at once, something they share, such as a cloud host or a network, can be the real cause. Matching times alone do not prove it.

Most often at the same time

How many of Optus's spikes overlapped one of theirs.

During the latest spike

Optus: Thu 29 Oct, 07:13 to 07:28

17 more services. Red dot: outage. Amber dot: elevated reports.

A spike is a sharp rise in problem reports from users, as the live pages showed it. Times are Central European time.

Busiest times

When people report Optus problems

The busiest hour for reports about Optus is 09:00 to 10:00 Central European time, and the busiest day is Thursday.

By hour of the day

By day of the week

Each bar is the average number of user reports in that hour, or on that day of the week, from 22 days of reports since 5 October 2026. The busiest bar is highlighted. Spikes in reports are left out, so one outage does not set the pattern.

About

What happens when Optus goes down

Optus is an Australian telecom provider with mobile and home broadband services. Households and small offices rely on it for calls, messages, payments, and live sport, so an outage cuts off the everyday links you expect to work.

Mobile data often goes first: pages stall and messages sit unsent, while your phone shows No Service or SOS only. Home broadband is a separate failure; the router stays on, but every device loses the internet. The account app can refuse a login, and the sports stream stalls mid-match even when home Wi-Fi still works. Trouble is often regional or partial, so one suburb clears while the next stays offline.

Servers and network

Optus IP address, servers and network

Checking optus.com.au from our server…

Questions

Optus FAQ

Is Optus down right now?

The status at the top of this page shows whether user problem reports for the service are above their usual level, counted in 15-minute windows over the last 24 hours. It does not ping or probe the service. To tell whether the problem is only on your side, switch from Wi-Fi to mobile data and try another device on the same connection; if the same app or site fails on both, the problem is likely outside your home, and if only one device fails, look at that device.

Why does the My Optus app keep signing me out?

The app can sign you out after a password change, an app update, a long gap between sessions, or a glitch in the saved login. Try signing in with mobile data instead of Wi-Fi, then reinstall the app if the same sign-out returns. If the app stays signed in on another phone, the problem is on your handset.

Why will my Optus prepaid recharge not go through?

A recharge can fail when your card issuer blocks the payment or when the saved card details have expired. Try another card and check that the service number matches the one you want to top up. If the payment still fails, your bank may need to approve the transaction.

Why does Optus Sport keep buffering on my TV?

Buffering often starts with the link between your TV and the router. Try a wired connection or move the TV closer to the Wi-Fi, then test the same stream on your phone. If the phone streams cleanly, the TV or its connection is the likely cause.

Why does my phone show No Service on the Optus network?

No Service can mean a loose SIM, a wrong network setting, a local coverage gap, or a handset fault. Reseat the SIM card. Then check that automatic network selection is on, and try the same SIM in another phone; if it works there, the handset is the likely cause.

For your site

Put the Optus status badge on your site

Paste one of these into a web page, a blog post or a README. The badge shows the same status as this page, based on user problem reports. Browsers can keep a copy for up to 4 hours. It links back here.

HTML

<a href="https://isitdownrightnow.app/services/optus/"><img src="https://isitdownrightnow.app/badge/optus.svg" alt="Optus status" height="20"></a>

Markdown, for README files

[![Optus status](https://isitdownrightnow.app/badge/optus.svg)](https://isitdownrightnow.app/services/optus/)

The badge is a plain image: no scripts, no cookies. People who see it on your page load it from our server.

How we track Optus

The status on this page comes from user-submitted problem reports for Optus, counted in 15-minute windows over the last 24 hours. Each window is compared with the normal level for Optus, so a few complaints on a quiet day don't trigger anything, but a sudden jump well above normal does.

When reports climb well above normal, the status here changes to partial outage or major outage and the chart moves with it. Optus doesn't publish a public status page that we know of, so user reports are often the quickest sign that something is wrong on their side.