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Candy Crush king.com

Is Candy Crush down right now? Live status and outage tracker

No, Candy Crush is up.

No outage detected, and no user reports in the last hour.

Live Data refreshes every 5 minutes
Not working for you?
User reports, last 24 hours, 15 minutes a segment: 96 flowing, 0 slow (elevated), 0 jammed (outage)

User reports, last 24 hours

5 reports in total, counted in 15-minute windows

No problem reports came in for Candy Crush in the last hour, and at this time of day there are usually almost none. Over the last 24 hours there were 5 reports. Worldwide, most recent reports were about game play (100%). There has been no spike in reports since 29 October. These are user reports from the US, where most people report Candy Crush problems.

Around the world right now: normal in 71 other countries. By country

In the past 24 hours, 5 user reports came in for Candy Crush. Counting only the 15-minute windows with a spike big enough to count as an outage, that comes to 100.00% uptime for the day. The busiest 15-minute window had 2 reports, about 22 hours ago. That stays below our outage threshold, so it doesn't count as downtime.
Reports, last hour
0
Quiet
Uptime, 24 h
100.00%
No outage windows
Last outage
None
In the last 24 hours
Busiest 15 minutes
2
2 reports, 22 h ago
Last 24 hours

Candy Crush outages and problems

In the past 24 hours, 5 user reports came in for Candy Crush. Counting only the 15-minute windows with a spike big enough to count as an outage, that comes to 100.00% uptime for the day.

The busiest 15-minute window had 2 reports, about 22 hours ago. That stays below our outage threshold, so it doesn't count as downtime.

No problems detected in the last 24 hoursReports for Candy Crush stayed at their usual level the whole time.
Report categories

What people can report about Candy Crush

What went wrong

What people said was wrong in recent problem reports for Candy Crush worldwide.

  1. Game Play100%

Share of 1 recent report that said what was wrong, from every country listed below.

World map

Candy Crush reports around the world

In the last 24 hours, 13 problem reports about Candy Crush came in from 6 countries. Right now reports are at the usual level in every country.

  • Outage now
  • Problems now
  • Normal
Each dot is a group of recent reports, coloured by how its country is doing now; bigger dots, more reports.
CountryNowLast hour24 hours
The US numbers above Normal 06
Germany Normal 03
The Netherlands Normal 01
India Normal 01
Sweden Normal 01
Pakistan Normal 01
Australia Normal 00
Canada Normal 00
The UK Normal 00
France Normal 00
Argentina Normal 00
Belgium Normal 00

Each country's status compares its reports with the usual level there. 60 more countries had 0 reports in the last 24 hours. Map outlines: Natural Earth.

Last 30 days

Candy Crush problem spikes, last 30 days

Since 29 October, Candy Crush had no outage spikes or periods of elevated reports.

By country

Each square is one day in the countries with the most reports: red when reports stayed at outage level for half an hour or more, amber when they stayed above the usual level for an hour or more, grey otherwise.

  • The US9
  • Germany3
  • Canada2
  • India2
  • The Netherlands2
  • Costa Rica1
  • The Philippines1
  • Pakistan1

Country history starts on 29 October 2026. Days run from midnight to midnight, Central European time.

A spike is a sharp rise in problem reports from users, kept exactly as this page showed it at the time. This history starts on 29 October 2026. Monthly reports for all services

Troubleshooting

How to fix Candy Crush not working

Candy Crush is up on our end, so if it won't work for you, the problem is most likely on your side. Work through these in order:

Your browser tries to reach king.com over your own connection, right now. Nothing is sent to us or stored.

  1. Force close Candy Crush

    Swipe the app off your recent apps screen, then tap its icon to reopen it. A stalled loading bar often clears because the app starts a fresh connection instead of resuming a broken one.

  2. Switch to mobile data

    Turn off Wi-Fi in Control Center or Quick Settings, then open the app over mobile data. If that works, turn Wi-Fi back on and forget the network before joining it again; the app needs a steady link for level sync and lives, so a weak Wi-Fi signal can make it look down when only your route is failing.

  3. Update the app

    Open the App Store or Google Play, then tap Update next to the app if one is waiting. Old builds can fail after a server-side change, and the store usually has the fixed version.

  4. Clear cache or reinstall

    On Android, open Settings, then Apps, then find Candy Crush Saga and tap Storage & cache > Clear cache; reopen the app afterward. If you use an iPhone, touch and hold the icon, tap Remove App > Delete App, then reinstall from the App Store and sign in with the same King or Facebook account. Do not tap Clear storage on Android unless you are ready to sign in again.

While Candy Crush is down: what to use instead

  • Facebook in a browser If only the phone app is failing and your progress is linked to Facebook, you can open the game through Facebook on a computer and pick up at the same level.
  • Offline play Many regular levels still play without a connection, so you can keep going and let your progress sync once the servers respond again.
  • Royal Match It comes from a different company, so it keeps working when King's servers are the problem.
  • Homescapes or Gardenscapes Both are match-3 games from Playrix that wrap the levels in a house or garden makeover, which suits you if you like the level-by-level format and want a story on the side.
Your device

Fix Candy Crush on Windows, Mac, Android and iPhone

Candy Crush on Windows

Fix
To fix Candy Crush on Windows, reset the app via Windows Settings or check for updates in the Microsoft Store. If playing via Facebook, try clearing your web browser's cache and cookies.
Check
Check if Candy Crush is down on Windows by verifying your internet connection and checking Downdetector for server issues. If playing via Facebook, check if the Facebook platform itself is experiencing an outage.
Command Prompt
ping king.comTest whether Candy Crush's servers reply
nslookup king.comCheck that Candy Crush's DNS resolves
tracert king.comTrace where the connection drops
ipconfig /flushdnsClear the DNS cache, then reload

Candy Crush on Mac

Fix
Fix Candy Crush on Mac by clearing your web browser's cache if playing via Facebook, or updating your browser to the latest version. For the macOS App Store version, try restarting the app or checking for updates.
Check
To tell if Candy Crush is down on Mac, check if other websites load successfully and visit the official King support forums for outage reports. You can also check the Apple System Status page.
Terminal
ping -c 4 king.comTest whether Candy Crush's servers reply
nslookup king.comCheck that Candy Crush's DNS resolves
traceroute king.comTrace where the connection drops
sudo dscacheutil -flushcache; sudo killall -HUP mDNSResponderFlush the macOS DNS cache, then reload

Candy Crush on Android

Fix
Fix Candy Crush on Android by clearing the game's cache in your device's settings or updating the app via the Google Play Store. If issues persist, try restarting your device or reinstalling the game.
Check
To tell if Candy Crush is down on Android, check the Google Play Store for connection errors and look for reports on Downdetector. Ensure your Wi-Fi or mobile data connection is functioning.

Candy Crush on iPhone and iPad

Fix
Fix Candy Crush on iOS by checking the App Store for updates or reinstalling the app to clear corrupted data. Restarting your iPhone or iPad can also resolve connectivity issues.
Check
Check if Candy Crush is down on iOS by verifying your internet connection and checking the App Store status. You can also look at the official Candy Crush Twitter/X account for maintenance updates.
About

What happens when Candy Crush goes down

Candy Crush is a match-3 puzzle game from King that you play on phones and tablets. Plenty of people open it for a quick level or a daily event, and an outage interrupts level loads, life refills, booster use, and account sync.

When the service stumbles, the first sign tends to be a connection error on the level map or a spinner that never finishes, since login and progress checks need a live link to King's servers. Your moves stop registering mid-level. Boosters and extra lives may vanish from your inventory, event timers freeze, progress stops syncing across devices, and friend leaderboards fail to load. These problems often hit one region or platform harder than others, so some players keep playing offline while others get locked out until the reports settle.

Servers and network

Candy Crush IP address, servers and network

IPv4 addresses
104.18.2.78
Show all 2
  • 104.18.3.78
IPv6 addresses
2606:4700::6812:24e
Show all 2
  • 2606:4700::6812:34e
Network
AS13335 · Cloudflare, Inc., registered in the United States
Served through
Cloudflare · our check was answered by its Frankfurt (FRA) data centre
DNS hosted by
Google Cloud DNS
HTTPS certificate
Issued by Google Trust Services, valid until 10 Dec 2026 (39 days)
HTTP/3
Not advertised
Our check
Answered in 140 ms

Checked from our server in Frankfurt, Germany, 28 h ago, for www.king.com. A service behind a CDN answers from many data centres, usually the one nearest to you, so these addresses are where its traffic enters, not where its own servers stand. Visitors elsewhere may see different addresses.

Checked from 11 places around the world

All 11 locations got an answer from www.king.com. Fastest from Milan (39 ms), slowest from Tokyo (258 ms). Every location connected through Cloudflare, Inc. (AS13335), using 2 different addresses.

LocationResultTimeAddress reached
FrankfurtGermanyUp46 ms104.18.2.78
ViennaAustriaUp80 ms104.18.2.78
MilanItalyUp39 ms104.18.3.78
ParisFranceUp59 ms104.18.3.78
AmsterdamNetherlandsUp59 ms104.18.3.78
MadridSpainUp50 ms104.18.3.78
WarsawPolandUp113 ms104.18.2.78
Los AngelesUSAUp61 ms104.18.3.78
São PauloBrazilUp50 ms104.18.2.78
SingaporeSingaporeUp44 ms104.18.3.78
TokyoJapanUp258 ms104.18.3.78

Checked with check-host.net from its servers in these cities 28 h ago, for www.king.com. Time is how long each server took to load the page.

Questions

Candy Crush FAQ

Is Candy Crush down right now?
The status at the top of this page shows whether problem reports for Candy Crush are above their usual level, counted in 15-minute windows over the last 24 hours. This site does not ping or monitor the service itself, so a spike in reports is a signal from other players. To check whether the problem is only on your side, try loading the app on another device or switching between Wi-Fi and mobile data, and see whether other internet apps work.

Why does Candy Crush say 'No internet connection' when my Wi-Fi works?
That message points to the app losing its connection to the game servers, even if your browser still loads pages. Force close the app and reopen it on mobile data instead of Wi-Fi. If other online games also fail, your network may be blocking the connection; if only Candy Crush fails on every network, the problem is on the game's side. Check the report status at the top of this page.

My gold bars or booster purchase went through but the items never arrived. What should I do?
Wait a few minutes and restart the app, because purchases sometimes take a short time to sync with your account. If the items do not appear, check that you are signed into the same King or Facebook account you used when you bought them. Do not buy the same item again right away; contact the store you bought it from with your receipt, since this site cannot process refunds or restore purchases.

My progress reset after I linked the game to Facebook. Can I get my levels and boosters back?
Progress stays with the account you used. If you played as a guest before linking to Facebook, the old save can be separate from your new one. Open the game settings to see which King or Facebook profile is active. Switch to the other profile if you have one; if the levels still do not return, contact support from inside the app and describe your old level and any boosters you had.

Candy Crush keeps crashing on my Android tablet when I open a new episode. What can I try?
Clear the app's cache. A new episode can load extra data that a full cache blocks, so that step often fixes crashes on Android tablets. If it still crashes, install any pending Android system update and update the game from your app store. Reinstall only after you confirm your progress is saved to a King or Facebook account, because a fresh install can wipe guest progress; if the crash hits every level, the problem may be on the game's side, so check the report status at the top of this page.
For your site

Put the Candy Crush status badge on your site

Paste one of these into a web page, a blog post or a README. The badge shows the same status as this page, based on user problem reports. Browsers can keep a copy for up to 4 hours. It links back here.

Candy Crush status badge, as it looks now

HTML
<a href="https://isitdownrightnow.app/services/candy-crush/"><img src="https://isitdownrightnow.app/badge/candy-crush.svg" alt="Candy Crush status" height="20"></a>
Markdown, for README files
[![Candy Crush status](https://isitdownrightnow.app/badge/candy-crush.svg)](https://isitdownrightnow.app/services/candy-crush/)

The badge is a plain image: no scripts, no cookies. People who see it on your page load it from our server.

How we track Candy Crush

The status on this page comes from user-submitted problem reports for Candy Crush, counted in 15-minute windows over the last 24 hours. Each window is compared with the normal level for Candy Crush, so a few complaints on a quiet day don't trigger anything, but a sudden jump well above normal does.

When reports climb well above normal, the status here changes to partial outage or major outage and the chart moves with it. Candy Crush doesn't publish a public status page that we know of, so user reports are often the quickest sign that something is wrong on their side.

Elsewhere

Check other services

See all 500+ services

Problems elsewhere right now

Strips: user reports, last 6 hours, 15 minutes a segment.