UBS ubs.com

Is UBS down right now? Live status and outage tracker

No, UBS is up.

No widespread outage detected. 4 user reports in the last hour is within the normal range.

Live Last spike on 29 Oct Updated 1 min ago Data refreshes every 5 minutes

Not working for you? Help centre

User reports, last 24 hours, 15 minutes a segment: 96 flowing 0 slow (elevated) 0 jammed (outage)

User reports, last 24 hours

8 reports in total, counted in 15-minute windows

In the last hour, 4 problem reports came in for UBS, and at this time of day there are usually almost none. Over the last 24 hours there were 8 reports. The last spike in reports was 64 h ago and lasted 1 h 17 min.

NormalClose to the usual level24 h · 8 reports
ElevatedMore than 1.5 times the usual levelNone in this chart
OutageMore than twice the usual level and far above the day's averageNone in this chart
Usual levelWhat a usual day sees at that timeAlmost none at this time of day

Reports, last hour

300% on the hour before

Uptime, 24 h

100.00%

No outage windows

Last outage

None

In the last 24 hours

Busiest 15 minutes

2 reports, 30 min ago

Last 24 hours

UBS outages and problems

In the past 24 hours, 8 user reports came in for UBS. Counting only the 15-minute windows with a spike big enough to count as an outage, that comes to 100.00% uptime for the day.

The busiest 15-minute window had 2 reports, about 30 minutes ago. That stays below our outage threshold, so it doesn't count as downtime.

No problems detected in the last 24 hoursReports for UBS stayed at their usual level the whole time.

Report categories

What people can report about UBS

People who report a problem with UBS to the outage-report feed behind this page can tag what is affected. These are the categories they can pick; the feed shows no counts per category:

Website
Cash machines
Bill payments
Credit card
Mobile banking
Mobile login
Online banking
Online login
Bank transfers
Deposits
Withdrawals
Account balance
Login
App

Last 30 days

UBS problem spikes, last 30 days

Since 5 October, UBS had 5 outage spikes and 3 periods of elevated reports. The longest lasted 1 h 43 min, on 18 October.

Outage

Thu 29 Oct, 07:11–08:27

Lasted 1 h 17 min

37peak reports
Elevated reports

Sun 18 Oct, 14:59–15:16

Lasted 17 min

11peak reports
Elevated reports

Sun 18 Oct, 13:54–14:09

Lasted 15 min

10peak reports
Outage

Sun 18 Oct, 12:32–12:54

Lasted 22 min

12peak reports
Outage

Sun 18 Oct, 10:13–11:56

Lasted 1 h 43 min

103peak reports
Outage

Wed 14 Oct, 11:15–12:11

Lasted 56 min

61peak reports
Elevated reports

Wed 7 Oct, 17:14–17:29

Lasted 15 min

10peak reports
Outage

Wed 7 Oct, 16:29–16:53

Lasted 25 min

17peak reports

A spike is a sharp rise in problem reports from users, kept exactly as this page showed it at the time. This history starts on 5 October 2026. Monthly reports for all services

Troubleshooting

How to fix UBS not working

UBS is up on our end, so if it won't work for you, the problem is most likely on your side. Work through these in order:

Your browser tries to reach ubs.com over your own connection, right now. Nothing is sent to us or stored.

Switch networks and turn off VPN
If the UBS Mobile app or e-banking page stalls, move from Wi-Fi to cellular data, or the other way around. Turn off any VPN and iCloud Private Relay before you retry the login; a captive portal on public Wi-Fi can block the sign-in flow. Then open the app again.
Force close and reopen
Swipe the UBS Mobile app card away in the app switcher. Open it again; a stuck login screen often clears without deleting your data. On iOS, swipe up from the bottom and hold, then swipe the card up; on Android, open Recents and swipe the card away.
Check Access app notifications
Open the app and make sure notifications are on: on iOS, Settings > Notifications > UBS Access > Allow Notifications; on Android, Settings > Apps > UBS Access > Notifications. If you use push approval, open the app before you sign in and approve the request when it appears. A blocked notification stops the login approval from reaching you, so the e-banking session cannot finish.
Clear cache or try the browser
In Android Settings, open Apps, pick UBS Mobile, then Storage; tap Clear cache. On iOS, there is no cache option, so delete the app and reinstall it from the App Store, or open the UBS e-banking site in a private window instead. Clear the browser's cookies and site data for the banking domain, then sign in again.

While UBS is down: what to use instead

E-banking in a browser If the mobile banking app freezes on the login screen or keeps showing a connection error, try signing in to e-banking on a computer, because the web version can sometimes load when the app will not.
Your debit or credit card Card payments run through the card network, so paying at a shop or online with your card often still works while the app is down.
ATM or branch You can get cash and check your balance at a UBS ATM or a branch counter without the app.
Phone support When a payment can't wait, call your client advisor or the number printed on the back of your card.

Your device

Fix UBS on Windows, Mac, Android and iPhone

UBS on Windows

Fix: Clear your browser cache and cookies, or try accessing the UBS e-banking portal using an alternative browser like Edge or Chrome. Ensure your security software is not blocking the UBS login page.
Check: Verify if the UBS website loads on another device or check the official UBS system status page. You can also check your network connection stability to see if the UBS servers are reachable.

Command Prompt

ping ubs.comTest whether UBS's servers reply

nslookup ubs.comCheck that UBS's DNS resolves

tracert ubs.comTrace where the connection drops

ipconfig /flushdnsClear the DNS cache, then reload

UBS on Mac

Fix: Clear Safari's website data or disable browser extensions that might interfere with the UBS e-banking portal. You can also try accessing UBS using a different browser like Chrome or Firefox.
Check: Check if the UBS login page loads in a private Safari window, or attempt to connect to the UBS site using a different network connection.

Terminal

ping -c 4 ubs.comTest whether UBS's servers reply

nslookup ubs.comCheck that UBS's DNS resolves

traceroute ubs.comTrace where the connection drops

sudo dscacheutil -flushcache; sudo killall -HUP mDNSResponderFlush the macOS DNS cache, then reload

UBS on Android

Fix: Clear the cache and data for the UBS Mobile Banking app in your Android settings, or reinstall the app from the Google Play Store. Ensure your device's date and time are set automatically to avoid security blockages.
Check: Check the Google Play Store for pending updates to the UBS app, or try logging into the UBS website via a mobile browser to see if the system is down.

UBS on iPhone and iPad

Fix: Force close and restart the UBS Mobile Banking app, or reinstall it from the App Store. Make sure the UBS app has permission to use cellular data in your iOS settings.
Check: Check the App Store for any current updates to the UBS app, or attempt to log into UBS e-banking using Safari to isolate the issue.

Same time

Problems at the same time as UBS

Since 5 October, 3 of UBS's 8 spikes in problem reports overlapped a spike at another service.

When several services get problem reports at once, something they share, such as a cloud host or a network, can be the real cause. Matching times alone do not prove it.

Most often at the same time

How many of UBS's spikes overlapped one of theirs.

During the latest spike

UBS: Thu 29 Oct, 07:11 to 08:27

38 more services. Red dot: outage. Amber dot: elevated reports.

A spike is a sharp rise in problem reports from users, as the live pages showed it. Times are Central European time.

Busiest times

When people report UBS problems

The busiest hour for reports about UBS is 09:00 to 10:00 Central European time, and the busiest day is Sunday.

By hour of the day

By day of the week

Each bar is the average number of user reports in that hour, or on that day of the week, from 24 days of reports since 5 October 2026. The busiest bar is highlighted. Spikes in reports are left out, so one outage does not set the pattern.

About

What happens when UBS goes down

UBS is a large Swiss bank with private and wealth management clients who check balances and pay bills through its mobile app and e-banking portal. You cannot log in.

You hit login first because the app hangs on the password screen while e-banking spins before it times out. Transfers stall after login. You can see your balance yet you cannot send transfers or approve card payments. Outages stay partial for card and ATM use while online channels fail, although Swiss customers feel it together when core login breaks.

Servers and network

UBS IP address, servers and network

IPv4 address: 23.197.143.128
IPv6 addresses: 2a02:26f0:7100:881::3995
Show all 2
2a02:26f0:7100:8af::3995
Network: AS16625 · Akamai Technologies, Inc., registered in the United States
Served through: Akamai
DNS hosted by: Akamai
HTTPS certificate: Issued by DigiCert Inc, valid until 18 Mar 2027 (137 days)
HTTP/3: Supported
Our check: Answered in 192 ms

Checked from our server in Frankfurt, Germany, 32 h ago, for www.ubs.com. A service behind a CDN answers from many data centres, usually the one nearest to you, so these addresses are where its traffic enters, not where its own servers stand. Visitors elsewhere may see different addresses.

Checked from 11 places around the world

All 11 locations got an answer from www.ubs.com. Fastest from Frankfurt (21 ms), slowest from Los Angeles (1,344 ms). Every location connected through Akamai Technologies, Inc. (AS16625), using 11 different addresses.

Location	Result	Time	Address reached
FrankfurtGermany	Up · HTTP 302	21 ms	184.31.92.134
ViennaAustria	Up · HTTP 302	22 ms	104.96.157.207
MilanItaly	Up · HTTP 302	28 ms	184.26.0.232
ParisFrance	Up · HTTP 302	65 ms	23.40.3.41
AmsterdamNetherlands	Up · HTTP 302	43 ms	23.222.52.184
MadridSpain	Up · HTTP 302	65 ms	184.24.6.143
WarsawPoland	Up · HTTP 302	95 ms	23.197.143.128
Los AngelesUSA	Up · HTTP 302	1,344 ms	69.192.42.93
São PauloBrazil	Up · HTTP 302	25 ms	23.10.62.132
SingaporeSingapore	Up · HTTP 302	30 ms	23.50.94.155
TokyoJapan	Up · HTTP 302	113 ms	2.18.154.148

Checked with check-host.net from its servers in these cities 32 h ago, for www.ubs.com. Time is how long each server took to load the page.

Questions

UBS FAQ

Is UBS down right now?

The status at the top of this page shows whether user problem reports for the service are above their usual level, counted in 15-minute windows over the last 24 hours. If the app fails on your phone but e-banking opens on your laptop, the trouble sits with that phone or its connection.

Why does the Access app not confirm my e-banking login?

The Access app approves a login by push message or by scanning the QR code shown on the e-banking page, so a missing confirmation usually means the phone never received that request. Check that the phone has data or Wi-Fi, and open the Access app directly instead of waiting on the notification. If the app opens but the browser still waits on the login screen, the request timed out; start the login again from the browser.

My debit card was declined in a shop while the app worked fine. Are the two connected?

Card terminals and the shop's own connection decide most declines, and that path does not run through the mobile app. If e-banking and the app both work, look at the card and the terminal in front of you first. Try the card again at a different terminal; if it fails there too, check the card's status in the app.

The Mobile Banking app spins on the login screen or shows old balances. What should I try?

Close the app fully and reopen it, since a stuck session often clears that way. Old balances are usually cached data, so pull down to refresh or log out and back in. If the login still stalls, check for an app update in your store, then try e-banking in a browser to see whether the fault follows the app.

I get an error on the e-banking website but the app logs in fine. Is my account blocked?

A working app means your credentials and your account are fine, so the block is almost always in the browser. Clear cookies for the site and try a private window. If a second browser works, keep using that one until the first behaves.

For your site

Put the UBS status badge on your site

Paste one of these into a web page, a blog post or a README. The badge shows the same status as this page, based on user problem reports. Browsers can keep a copy for up to 4 hours. It links back here.

HTML

<a href="https://isitdownrightnow.app/services/ubs/"><img src="https://isitdownrightnow.app/badge/ubs.svg" alt="UBS status" height="20"></a>

Markdown, for README files

[![UBS status](https://isitdownrightnow.app/badge/ubs.svg)](https://isitdownrightnow.app/services/ubs/)

The badge is a plain image: no scripts, no cookies. People who see it on your page load it from our server.

How we track UBS

The status on this page comes from user-submitted problem reports for UBS, counted in 15-minute windows over the last 24 hours. Each window is compared with the normal level for UBS, so a few complaints on a quiet day don't trigger anything, but a sudden jump well above normal does.

When reports climb well above normal, the status here changes to partial outage or major outage and the chart moves with it. UBS doesn't publish a public status page that we know of, so user reports are often the quickest sign that something is wrong on their side.