Is Nio down right now? Live status and outage tracker

Nio outages and problems

User reports, last 24 hours

123 reports in total, counted in 15-minute windows

In the last hour, 10 problem reports came in for Nio, against about 4 at this time on a usual day. Over the last 24 hours there were 123 reports. Most recent reports were about broadband internet (47%) and WiFi (31%). The last spike in reports was 1 h ago and lasted 17 min. These are user reports from Brazil, where most people report Nio problems.

10 5

24 h ago18 h12 h6 hNow

• NormalClose to the usual level23 h 45 min · 113 reports
• ElevatedMore than 1.5 times the usual level15 min · 10 reports
• OutageMore than twice the usual level and far above the day's averageNone in this chart
• Usual levelWhat a usual day sees at that timeAbout 4 an hour now

Reports, last hour

10

33% on the hour before

Uptime, 24 h

100.00%

No outage windows

Last outage

None

In the last 24 hours

Busiest 15 minutes

10

10 reports, 1 h ago

In the past 24 hours, 123 user reports came in for Nio. Counting only the 15-minute windows with a spike big enough to count as an outage, that comes to 100.00% uptime for the day.

The busiest 15-minute window had 10 reports, about 1 hour ago. That stays below our outage threshold, so it doesn't count as downtime.

• Elevated reports
  Ended 1 h ago

  Lasted 15 min
  10peak reports

Nio in November 2026

Problem reports in November (since 3 November)

143

Monthly report for November 2026

What went wrong

What people said was wrong in recent problem reports for Nio.

1. Broadband Internet47%
2. WiFi31%
3. Fixed Wireless Internet13%
4. Billing9%

Share of 32 recent reports that said what was wrong.

Nio problem spikes, last 30 days

Since 3 November, Nio had no outage spikes, but 2 periods of elevated reports. The longest lasted 17 min, on 5 November.

• Elevated reports
  Thu 5 Nov, 01:40–01:57

  Lasted 17 min
  10peak reports
• Elevated reports
  Wed 4 Nov, 20:34–20:51

  Lasted 17 min
  10peak reports

A spike is a sharp rise in problem reports from users, kept exactly as this page showed it at the time. This history starts on 3 November 2026. Monthly reports for all services

How to fix Nio not working

Nio is up on our end, so if it won't work for you, the problem is most likely on your side. Work through these in order:

1. Reload and restart

   Reload the page (Ctrl+F5, or Cmd+Shift+R on a Mac), or fully close the app and open it again.

2. Try another connection

   Switch between Wi-Fi and mobile data. If it works on one and not the other, the problem is your network, not Nio.

3. Update the app

   Install the latest version from the App Store or Google Play. Old versions can stop connecting after a server-side change.

While Nio is down: what to use instead

• Vivo Use a Vivo mobile or fixed broadband connection for work calls, banking, and messages while your Nio internet link is unavailable.
• Claro Switch to Claro mobile data or another Claro home line when you need video, cloud files, or a backup connection.
• TIM Use TIM mobile data as a hotspot for a laptop or tablet when your home Wi-Fi is not working.
• Trusted public Wi-Fi A work, school, library, or café Wi-Fi network can cover urgent tasks, but avoid sensitive logins on open networks.

Problems at the same time as Nio

Since 3 November, all 2 of Nio's spikes in problem reports overlapped a spike at another service.

When several services get problem reports at once, something they share, such as a cloud host or a network, can be the real cause. Matching times alone do not prove it.

A spike is a sharp rise in problem reports from users, as the live pages showed it. Times are Central European time.

When people report Nio problems

The busiest hour for reports about Nio is 02:00 to 03:00 Central European time, and the busiest day is Wednesday.

Each bar is the average number of user reports in that hour, or on that day of the week, from 29 days of reports since 5 October 2026. The busiest bar is highlighted. Spikes in reports are left out, so one outage does not set the pattern.

Nio IP address, servers and network