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Shein shein.com

Is Shein down right now? Live status and outage tracker

No, Shein is up.

No outage detected, and no user reports in the last hour.

Live Data refreshes every 5 minutes
Not working for you?
User reports, last 24 hours, 15 minutes a segment: 96 flowing, 0 slow (elevated), 0 jammed (outage)

User reports, last 24 hours

2 reports in total, counted in 15-minute windows

No problem reports came in for Shein in the last hour, and at this time of day there are usually almost none. Over the last 24 hours there were 2 reports. Worldwide, most recent reports were about website (100%). There has been no spike in reports since 16 October. These are user reports from the UK, where most people report Shein problems.

Around the world right now: normal in 71 other countries. Most reports in the last hour: the US 1. By country

In the past 24 hours, 2 user reports came in for Shein. Counting only the 15-minute windows with a spike big enough to count as an outage, that comes to 100.00% uptime for the day. The busiest 15-minute window had 1 report, about 5 hours ago. That stays below our outage threshold, so it doesn't count as downtime.
Reports, last hour
0
Quiet
Uptime, 24 h
100.00%
No outage windows
Last outage
None
In the last 24 hours
Busiest 15 minutes
1
1 report, 5 h ago
Last 24 hours

Shein outages and problems

In the past 24 hours, 2 user reports came in for Shein. Counting only the 15-minute windows with a spike big enough to count as an outage, that comes to 100.00% uptime for the day.

The busiest 15-minute window had 1 report, about 5 hours ago. That stays below our outage threshold, so it doesn't count as downtime.

No problems detected in the last 24 hoursReports for Shein stayed at their usual level the whole time.
This month

Shein in October 2026

Problem reports in October (since 16 October)
16

Monthly report for October 2026

What went wrong

What people said was wrong in recent problem reports for Shein worldwide.

  1. Website100%

Share of 1 recent report that said what was wrong, from every country listed below.

World map

Shein reports around the world

In the last 24 hours, 9 problem reports about Shein came in from 6 countries. Right now reports are at the usual level in every country.

  • Outage now
  • Problems now
  • Normal
Each dot is a group of recent reports, coloured by how its country is doing now; bigger dots, more reports.
CountryNowLast hour24 hours
The US Normal 11
The UK numbers above Normal 03
Australia Normal 02
Mexico Normal 01
Spain Normal 01
Nigeria Normal 01
The Netherlands Normal 00
Germany Normal 00
Belgium Normal 00
France Normal 00
Russia Normal 00
Italy Normal 00

Each country's status compares its reports with the usual level there. 60 more countries had 0 reports in the last 24 hours. Map outlines: Natural Earth.

Last 30 days

Shein problem spikes, last 30 days

Since 16 October, Shein had no outage spikes or periods of elevated reports.

  • Fri 2 Oct: no data
  • Sat 3 Oct: no data
  • Sun 4 Oct: no data
  • Mon 5 Oct: no data
  • Tue 6 Oct: no data
  • Wed 7 Oct: no data
  • Thu 8 Oct: no data
  • Fri 9 Oct: no data
  • Sat 10 Oct: no data
  • Sun 11 Oct: no data
  • Mon 12 Oct: no data
  • Tue 13 Oct: no data
  • Wed 14 Oct: no data
  • Thu 15 Oct: no data
  • Fri 16 Oct: 2 reports
  • Sat 17 Oct: 2 reports
  • Sun 18 Oct: 0 reports
  • Mon 19 Oct: 1 report
  • Tue 20 Oct: 0 reports
  • Wed 21 Oct: no data
  • Thu 22 Oct: 0 reports
  • Fri 23 Oct: 2 reports
  • Sat 24 Oct: 0 reports
  • Sun 25 Oct: 0 reports
  • Mon 26 Oct: 0 reports
  • Tue 27 Oct: 1 report
  • Wed 28 Oct: 3 reports
  • Thu 29 Oct: 0 reports
  • Fri 30 Oct: 3 reports
  • Sat 31 Oct: 2 reports

By country

Each square is one day in the countries with the most reports: red when reports stayed at outage level for half an hour or more, amber when they stayed above the usual level for an hour or more, grey otherwise.

  • The US7
  • India6
  • The UK5
  • Brazil4
  • Germany3
  • The Dominican Republic3
  • Spain3
  • Mexico3

Country history starts on 28 October 2026. Days run from midnight to midnight, Central European time.

A spike is a sharp rise in problem reports from users, kept exactly as this page showed it at the time. This history starts on 16 October 2026. Monthly reports for all services

Troubleshooting

How to fix Shein not working

Shein is up on our end, so if it won't work for you, the problem is most likely on your side. Work through these in order:

Your browser tries to reach shein.com over your own connection, right now. Nothing is sent to us or stored.

  1. Check Shein connection

    Open another shopping site or app on the same phone or computer. If that loads and Shein does not, switch between Wi-Fi and mobile data, then turn off any VPN or private DNS you have on.

  2. Clear Shein app cache

    On Android, open Settings > Apps > Shein > Storage and tap Clear cache. Reopen the app and try the page again; a bad cached page can cause a blank screen or a stuck loading spinner.

  3. Update Shein app

    On iPhone, open the App Store, tap your profile icon, then update the app from the list. On Android, open Google Play, tap your profile icon, then go to Manage apps and device > Updates available.

  4. Reinstall Shein app

    Delete the app from your phone: on iPhone, press and hold the icon, choose Remove App > Delete App; on Android, press and hold the icon and tap Uninstall. Install it again from the App Store or Google Play, sign back in, and try the same page.

While Shein is down: what to use instead

  • Browser version If the app stalls, open Shein in a mobile or desktop browser, because the site sometimes loads when the app does not.
  • Amazon Amazon helps when you need basics or home goods and do not want to wait for the app to work, since it sells clothing and shoes from many brands.
  • ASOS ASOS works if you want dresses and denim and the checkout keeps failing.
  • H&M For a quick clothing order, H&M has its own site and app, so you can shop while the service is unavailable.
Your device

Fix Shein on Windows, Mac, Android and iPhone

Shein on Windows

Fix
Clear your browser's cache and cookies, or try accessing the Shein website using an alternative web browser. Disabling active browser extensions or VPNs can also resolve connection issues.
Check
To check if Shein is down on Windows, try loading the website in a private browsing window or check if other websites are loading correctly.
Command Prompt
ping shein.comTest whether Shein's servers reply
nslookup shein.comCheck that Shein's DNS resolves
tracert shein.comTrace where the connection drops
ipconfig /flushdnsClear the DNS cache, then reload

Shein on Mac

Fix
Clear your Safari or Chrome browsing history and cache, or disable extensions that might interfere with the Shein website. If the issue persists, try changing your DNS settings or restarting your router.
Check
Verify if Shein is down on macOS by attempting to access the site on a different web browser or checking your network connection status.
Terminal
ping -c 4 shein.comTest whether Shein's servers reply
nslookup shein.comCheck that Shein's DNS resolves
traceroute shein.comTrace where the connection drops
sudo dscacheutil -flushcache; sudo killall -HUP mDNSResponderFlush the macOS DNS cache, then reload

Shein on Android

Fix
Clear the Shein app cache and data from your Android app settings, or check the Google Play Store for any available updates. Reinstalling the app can also resolve persistent loading errors.
Check
To see if Shein is down on Android, try opening the Shein website in a mobile browser to check if the issue is specific to the app.

Shein on iPhone and iPad

Fix
Force close and restart the Shein app, or search the App Store to ensure the app is updated to the latest version. If it still fails to load, reinstall the app or toggle your Wi-Fi connection.
Check
Check if Shein is down on iOS by verifying if other online apps work, or check the App Store reviews for recent reports of app crashes.
About

What happens when Shein goes down

Shein sells clothing and accessories through its own website and app, and people in the UK use it to buy fashion and home goods. An outage stops browsing, search, checkout and order tracking.

Product pages and search tend to stall first, so images load slowly or not at all and filters return empty results. Checkout and order tracking can fail later, so you may tap pay and get no confirmation or see a tracking page stay blank. That pattern is common. Problems are often regional or tied to one platform, because the app can fail in the UK while the website still loads for someone elsewhere; the status level only reflects user reports sent to a public outage-reporting service, and this page never checks the service from any location.

Servers and network

Shein IP address, servers and network

IPv4 addresses
2.21.239.13
Show all 3
  • 2.21.239.32
  • 2.21.239.5
IPv6
Not offered
Network
AS20940 · Akamai International B.V., registered in the Netherlands
Served through
Akamai
DNS hosted by
Amazon Route 53
HTTPS certificate
Issued by DigiCert, Inc., valid until 22 Jan 2027 (82 days)
HTTP/3
Not advertised
Our check
Answered in 775 ms

Checked from our server in Frankfurt, Germany, 2 h ago, for de.shein.com. A service behind a CDN answers from many data centres, usually the one nearest to you, so these addresses are where its traffic enters, not where its own servers stand. Visitors elsewhere may see different addresses.

Checked from 11 places around the world

All 11 locations got an answer from de.shein.com. Fastest from Vienna (127 ms), slowest from Madrid (1,831 ms). Every location connected through Akamai International B.V. (AS20940), using 11 different addresses.

LocationResultTimeAddress reached
FrankfurtGermanyUp557 ms2.17.100.139
ViennaAustriaUp · HTTP 302127 ms104.83.4.18
MilanItalyUp1,197 ms23.205.47.167
ParisFranceUp645 ms2.16.165.116
AmsterdamNetherlandsUp564 ms2.16.6.200
MadridSpainUp1,831 ms2.17.37.145
WarsawPolandUp540 ms23.219.79.79
Los AngelesUSAUp1,298 ms173.223.234.146
São PauloBrazilUp1,356 ms2.18.20.74
SingaporeSingaporeUp990 ms23.54.118.44
TokyoJapanUp1,445 ms23.199.56.212

Checked with check-host.net from its servers in these cities 2 h ago, for de.shein.com. Time is how long each server took to load the page.

Questions

Shein FAQ

Is Shein down right now?
The status at the top of this page shows whether user problem reports for Shein are above their usual level, counted in 15-minute windows over the last 24 hours. Try another network. If the site fails on one network but loads on another, or the same page works on a second device, the problem is likely on your side; clear the app cache and check for an app or browser update.

Why does the Shein app keep crashing on my phone?
An outdated app or a full phone can crash it before the home screen loads. Update the app and clear its cache; if the crash repeats after a reinstall, check that your phone's operating system version is supported.

Why did my Shein payment fail at checkout?
Banks block some card payments before the checkout completes. Check the card details and billing address, then try a different card or payment method; if your bank app shows a pending block, approve it and retry.

Why is my Shein order tracking not updating?
Tracking can sit unchanged while a parcel waits for a carrier scan, especially after a cross-border handoff. Check the order in the app. Copy the tracking number to the carrier's own site; a label created message often means the parcel has not moved yet.

Why does Shein show the wrong country or currency?
Prices follow your account region and delivery address. Change the shipping country in your account settings, then reopen the app; if the currency stays wrong, clear the app cache and sign in again.
For your site

Put the Shein status badge on your site

Paste one of these into a web page, a blog post or a README. The badge shows the same status as this page, based on user problem reports. Browsers can keep a copy for up to 4 hours. It links back here.

Shein status badge, as it looks now

HTML
<a href="https://isitdownrightnow.app/services/shein/"><img src="https://isitdownrightnow.app/badge/shein.svg" alt="Shein status" height="20"></a>
Markdown, for README files
[![Shein status](https://isitdownrightnow.app/badge/shein.svg)](https://isitdownrightnow.app/services/shein/)

The badge is a plain image: no scripts, no cookies. People who see it on your page load it from our server.

How we track Shein

The status on this page comes from user-submitted problem reports for Shein, counted in 15-minute windows over the last 24 hours. Each window is compared with the normal level for Shein, so a few complaints on a quiet day don't trigger anything, but a sudden jump well above normal does.

When reports climb well above normal, the status here changes to partial outage or major outage and the chart moves with it. Shein doesn't publish a public status page that we know of, so user reports are often the quickest sign that something is wrong on their side.

Elsewhere

Check other services

See all 500+ services

Problems elsewhere right now

Strips: user reports, last 6 hours, 15 minutes a segment.