MOHELA outages and problems
In the past 24 hours, 13 user reports came in for MOHELA. Counting only the 15-minute windows with a spike big enough to count as an outage, that comes to 100.00% uptime for the day.
The busiest 15-minute window had 4 reports, about 3 hours ago. That stays below our outage threshold, so it doesn't count as downtime.
MOHELA in October 2026
- Problem reports in October (since 28 October)
- 12
Monthly report for October 2026
People who report a problem with MOHELA to the outage-report feed behind this page can tag what is affected. These are the categories they can pick; the feed shows no counts per category:
- Website
- Funds Transfer
- Login
- Payments
- App
- File Access
MOHELA problem spikes, last 30 days
Since 28 October, MOHELA had no outage spikes or periods of elevated reports.
A spike is a sharp rise in problem reports from users, kept exactly as this page showed it at the time. This history starts on 28 October 2026. Monthly reports for all services
How to fix MOHELA not working
MOHELA is up on our end, so if it won't work for you, the problem is most likely on your side. Work through these in order:
Your browser tries to reach mohela.com over your own connection, right now. Nothing is sent to us or stored.
Check the MOHELA report level
Open the report page and compare the report level with the usual baseline; it counts user problem reports in 15-minute windows over the last 24 hours. The page does not ping or probe the service, and it never checks from multiple locations. If the level is above normal, wait and retry later; if it is normal, move to your browser or account settings.
Reload the MOHELA sign-in page
Close the tab, reopen the sign-in page, and try a private browsing window with extensions turned off. If the page still fails, clear cookies and cached files for the site in your browser settings, then quit the browser completely and reopen it.
Try another network for MOHELA
Switch your phone from Wi-Fi to cellular data, or restart the router if only this device has trouble reaching the sign-in page. Turn off any VPN or content blocker before you retry, because a filter can break the redirect after you enter your password.
Reset the MOHELA password
Use the password reset link on the sign-in page and follow the emailed instructions; if the email does not arrive, check your spam folder and try a different browser before repeating the request. On the mobile app, clear cache under Settings > Apps > MOHELA > Storage & cache > Clear cache, or delete and reinstall the app if login still fails.
While MOHELA is down: what to use instead
- MOHELA website Open the site in a browser if the app stalls on login; account pages and payment tools often work there when the mobile app does not.
- Federal Student Aid Check your balance and servicer there when you only need information and the servicer's pages won't load.
- Phone line Call when the app won't load; it helps for due dates and payment posting questions.
- Bank bill pay If you need to send a one-time payment and the app stalls, your bank's bill pay can do it using the loan account details on your statement; confirm the payee details and timing with the servicer.
What happens when MOHELA goes down
MOHELA is a student loan servicer used by borrowers to check balances, set up payments, and manage account paperwork; an outage interrupts the routine you need to keep a repayment on track. A failed sign-in can stop all of it.
Sign-in and the account dashboard tend to fail first, so you get a blank page, a stalled spinner, or a timeout where your balance should be. Payment scheduling can break next. Autopay settings and document uploads may also fail, sometimes after the page appears to accept the change, which leaves you unsure whether the action went through. A partial problem is common: one page loads while another errors out, and reports often cluster by region rather than hitting every borrower at once.
MOHELA IP address, servers and network
Checking mohela.com from our server…
MOHELA FAQ
Is MOHELA down right now?
Why does the MOHELA app log me out when I start a payment?
What can I do if MOHELA shows my payment as pending after I paid?
Why did my MOHELA autopay payment not come out of my bank account?
Can I upload a PSLF form or other document when the MOHELA site is slow?
Service updates from @MOHELA
No posts about problems from @MOHELA in the last 14 days. The latest is from .
Put the MOHELA status badge on your site
Paste one of these into a web page, a blog post or a README. The badge shows the same status as this page, based on user problem reports. Browsers can keep a copy for up to 4 hours. It links back here.
<a href="https://isitdownrightnow.app/services/mohela/"><img src="https://isitdownrightnow.app/badge/mohela.svg" alt="MOHELA status" height="20"></a>[](https://isitdownrightnow.app/services/mohela/)The badge is a plain image: no scripts, no cookies. People who see it on your page load it from our server.
How we track MOHELA
The status on this page comes from user-submitted problem reports for MOHELA, counted in 15-minute windows over the last 24 hours. Each window is compared with the normal level for MOHELA, so a few complaints on a quiet day don't trigger anything, but a sudden jump well above normal does.
When reports climb well above normal, the status here changes to partial outage or major outage and the chart moves with it. MOHELA doesn't publish a public status page that we know of, so user reports are often the quickest sign that something is wrong on their side.