Microsoft Entra outages and problems
In the past 24 hours, 1 user report came in for Microsoft Entra. Counting only the 15-minute windows with a spike big enough to count as an outage, that comes to 100.00% uptime for the day.
The busiest 15-minute window had 1 report, about 24 hours ago. That stays below our outage threshold, so it doesn't count as downtime.
What people can report about Microsoft Entra
What went wrong
What people said was wrong in recent problem reports for Microsoft Entra.
Share of 7 recent reports that said what was wrong.
Where Microsoft Entra problem reports come from
The map shows where recent problem reports for Microsoft Entra came from in the US. Big cities always send the most, so dots in many places point to a widespread problem, and one area far ahead of the rest can mean a regional one.
- Outage now
- Problems now
- Normal
Map outlines: Natural Earth.
Microsoft Entra problem spikes, last 30 days
Since 6 October, Microsoft Entra had no outage spikes, but 2 periods of elevated reports. The longest lasted 17 min, on 28 October.
- Sat 3 Oct: no data
- Sun 4 Oct: no data
- Mon 5 Oct: no data
- Tue 6 Oct: 1 report
- Wed 7 Oct: 0 reports
- Thu 8 Oct: 0 reports
- Fri 9 Oct: 0 reports
- Sat 10 Oct: 0 reports
- Sun 11 Oct: 1 report
- Mon 12 Oct: 1 report
- Tue 13 Oct: 6 reports
- Wed 14 Oct: 0 reports
- Thu 15 Oct: 0 reports
- Fri 16 Oct: 0 reports
- Sat 17 Oct: 0 reports
- Sun 18 Oct: 0 reports
- Mon 19 Oct: 1 report
- Tue 20 Oct: 2 reports
- Wed 21 Oct: no data
- Thu 22 Oct: 0 reports
- Fri 23 Oct: 0 reports
- Sat 24 Oct: 0 reports
- Sun 25 Oct: 0 reports
- Mon 26 Oct: 1 report
- Tue 27 Oct: 1 report
- Wed 28 Oct: 42 reports (elevated reports that day)
- Thu 29 Oct: 102 reports (elevated reports that day)
- Fri 30 Oct: 15 reports
- Sat 31 Oct: 1 report
- Sun 1 Nov: no data
-
Elevated reports
Thu 29 Oct, 20:48–21:03Lasted 15 min10peak reports
-
Elevated reports
Wed 28 Oct, 17:36–17:53Lasted 17 min10peak reports
A spike is a sharp rise in problem reports from users, kept exactly as this page showed it at the time. This history starts on 6 October 2026. Monthly reports for all services
How to fix Microsoft Entra not working
Microsoft Entra is up on our end, so if it won't work for you, the problem is most likely on your side. Work through these in order:
Your browser tries to reach microsoft.com over your own connection, right now. Nothing is sent to us or stored.
Check the official status page for Entra
Open the official status page at https://azure.status.microsoft/en-us/status and look for an active incident that affects sign-ins or token issuance. If Microsoft reports a broad outage, wait for the fix instead of changing tenant settings.
Sign out of Entra and use a private window
Sign out of every session, then open an InPrivate or Incognito window and sign in again. In Edge or Chrome, press Ctrl+Shift+N. This clears stale cookies for the sign-in flow without touching tenant settings.
Review Entra sign-in logs
In the Entra admin center, go to Monitoring & health > Sign-in logs, then add a filter for the person's user principal name. Open the failed event and read the failure reason and the Conditional Access tab. That tells you if the block comes from a policy or an authentication method problem.
Run Conditional Access What If
From the Entra admin center, open Protection > Conditional Access > What If. Select the person, the cloud app that fails, the location, and the device platform, then run the report. If a policy shows as applied and blocking, check its assignments and exclusions before you change anything.
While Microsoft Entra is down: what to use instead
- Local Windows account Sign in with a local account on your PC to reach the desktop and local files when your work login fails.
- Cached Outlook profile If Outlook already downloaded your mail, switch to cached mode to read those messages, though new mail may not arrive until the service returns.
- Existing browser session Keep your current session open to avoid a new login.
- Microsoft support phone line Call Microsoft support if you are locked out and need urgent help, since the web admin center may be unreachable during the outage.
Fix Microsoft Entra on Windows, Mac, Android and iPhone
Microsoft Entra on Windows
- Fix
- If the Microsoft Entra admin center or sign-in is failing on Windows, try clearing your browser cache or disconnect and reconnect your Work or School account in the Windows Accounts settings. You can also restart the Microsoft Account Sign-in Assistant service in the Windows Services console.
- Check
- To check if Microsoft Entra is down on Windows, attempt to log in to the Entra admin center and check for tenant-wide authentication errors. You can also check the official Microsoft 365 Service health dashboard for active identity outages.
ping microsoft.comTest whether Microsoft Entra's servers replynslookup microsoft.comCheck that Microsoft Entra's DNS resolvestracert microsoft.comTrace where the connection dropsipconfig /flushdnsClear the DNS cache, then reloadMicrosoft Entra on Mac
- Fix
- Fix Microsoft Entra access issues on macOS by clearing your browser cookies or resetting your keychain credentials associated with Microsoft. If your organization uses the Company Portal app, try signing out and re-registering your device.
- Check
- Determine if Microsoft Entra is down on Mac by checking if login attempts to Microsoft 365 apps fail with authentication timeouts. You can also verify the global service status via the Azure Status page on any browser.
ping -c 4 microsoft.comTest whether Microsoft Entra's servers replynslookup microsoft.comCheck that Microsoft Entra's DNS resolvestraceroute microsoft.comTrace where the connection dropssudo dscacheutil -flushcache; sudo killall -HUP mDNSResponderFlush the macOS DNS cache, then reloadMicrosoft Entra on Android
- Fix
- If Microsoft Entra authentication fails on Android, clear the cache for the Microsoft Authenticator app in your device settings or check the Google Play Store for updates. Re-registering your device in the Company Portal app can also resolve connection issues.
- Check
- Check if Microsoft Entra is down on Android by observing if MFA push notifications fail to arrive in the Authenticator app. You can also attempt to sign in via a mobile browser to see if the identity portal loads.
Microsoft Entra on iPhone and iPad
- Fix
- Resolve Microsoft Entra issues on iOS by updating the Microsoft Authenticator app from the App Store or toggling your Wi-Fi connection. If verification codes are not working, try removing and re-adding your account within the app.
- Check
- Verify if Microsoft Entra is experiencing an outage on iOS by checking if the Authenticator app fails to generate codes or approve sign-ins. Alternatively, check the Azure Status dashboard for active cloud identity issues.
Problems at the same time as Microsoft Entra
Since 6 October, all 2 of Microsoft Entra's spikes in problem reports overlapped a spike at another service.
When several services get problem reports at once, something they share, such as a cloud host or a network, can be the real cause. Matching times alone do not prove it.
Most often at the same time
- ESPN Fantasy Football2 times
- Archive of Our Own2 times
- ADP2 times
- StormFiber2 times
- Cricket Wireless2 times
- FedEx2 times
How many of Microsoft Entra's spikes overlapped one of theirs.
During the latest spike
Microsoft Entra: Thu 29 Oct, 20:48 to 21:03
- ESPN Fantasy Football, outage,27 Oct 19:50 to 30 Oct 05:40
- Archive of Our Own, outage,07:55 to 1 Nov 00:10
- ADP, outage,14:43 to 22:13
- StormFiber, outage,15:33 to 21:18
- Microsoft Outlook, outage,16:39 to 22:05
- Microsoft 365, outage,17:23 to 22:07
- Proofpoint, outage,17:23 to 21:52
- GOV.UK, outage,18:30 to 21:24
28 more services. Red dot: outage. Amber dot: elevated reports.
A spike is a sharp rise in problem reports from users, as the live pages showed it. Times are Central European time.
When people report Microsoft Entra problems
The busiest hour for reports about Microsoft Entra is 20:00 to 21:00 Central European time, and the busiest day is Thursday.
By hour of the day
- 00:00 to 01:00: 0.17 reports on an average day
- 01:00 to 02:00: 0 reports on an average day
- 02:00 to 03:00: 0.04 reports on an average day
- 03:00 to 04:00: 0.04 reports on an average day
- 04:00 to 05:00: 0 reports on an average day
- 05:00 to 06:00: 0 reports on an average day
- 06:00 to 07:00: 0 reports on an average day
- 07:00 to 08:00: 0 reports on an average day
- 08:00 to 09:00: 0.06 reports on an average day
- 09:00 to 10:00: 0.02 reports on an average day
- 10:00 to 11:00: 0.11 reports on an average day
- 11:00 to 12:00: 0.01 reports on an average day
- 12:00 to 13:00: 0.04 reports on an average day
- 13:00 to 14:00: 0.14 reports on an average day
- 14:00 to 15:00: 0.15 reports on an average day
- 15:00 to 16:00: 0.52 reports on an average day
- 16:00 to 17:00: 0.64 reports on an average day
- 17:00 to 18:00: 0.65 reports on an average day
- 18:00 to 19:00: 0.36 reports on an average day
- 19:00 to 20:00: 1.1 reports on an average day
- 20:00 to 21:00: 1.3 reports on an average day
- 21:00 to 22:00: 1 report on an average day
- 22:00 to 23:00: 0.34 reports on an average day
- 23:00 to 00:00: 0.13 reports on an average day
By day of the week
- Monday: 0.88 reports on an average Monday
- Tuesday: 2.6 reports on an average Tuesday
- Wednesday: 14 reports on an average Wednesday
- Thursday: 32 reports on an average Thursday
- Friday: 3.8 reports on an average Friday
- Saturday: 0.25 reports on an average Saturday
- Sunday: 0.33 reports on an average Sunday
Each bar is the average number of user reports in that hour, or on that day of the week, from 25 days of reports since 5 October 2026. The busiest bar is highlighted. Spikes in reports are left out, so one outage does not set the pattern.
What happens when Microsoft Entra goes down
Microsoft Entra is Microsoft's cloud identity service, and it handles sign-in, multifactor authentication, conditional access and password reset for Microsoft 365 and third-party apps. When it falters, you lose access to mail, Teams, the Azure portal and any app that relies on its tokens.
Sign-in failures hit first: you may loop back to the login page, get a password prompt that will not complete, hit an MFA challenge that never finishes, or see a message that your account cannot be verified. Apps that already hold a valid token can keep working for a while, then token refresh fails and Outlook, Teams, the Azure portal and third-party SSO apps start asking you to sign in again. Admin work gets rough too: the admin center can stall on user searches and group edits. These problems are often partial and regional rather than total, so one tenant or one cloud instance can break while another stays fine; the official status page is the place to confirm a Microsoft-side event.
Microsoft Entra IP address, servers and network
- IPv4 address
- 23.52.181.212
- IPv6 addresses
- 2a02:26f0:3500:f84::356e
Show all 3
- 2a02:26f0:3500:f89::356e
- 2a02:26f0:3500:f8e::356e
- Network
- AS16625 · Akamai Technologies, Inc., registered in the United States
- Served through
- Microsoft Azure Front Door
- DNS hosted by
- Microsoft Azure DNS
- HTTPS certificate
- Issued by Microsoft Corporation, valid until 30 Jan 2027 (90 days)
- HTTP/3
- Not advertised
- Our check
- Answered in 132 ms
Checked from our server in Frankfurt, Germany, 3 days ago, for www.microsoft.com. A service behind a CDN answers from many data centres, usually the one nearest to you, so these addresses are where its traffic enters, not where its own servers stand. Visitors elsewhere may see different addresses.
Checked from 11 places around the world
None of check-host.net's 11 servers got an answer from www.microsoft.com (connection timed out), but our own check from Frankfurt did, 3 days ago. That usually means the site drops automated checks from those servers, not that it is down.
Checked with check-host.net from 11 cities 3 days ago, for www.microsoft.com.
Microsoft Entra FAQ
Is Microsoft Entra down right now?
Why does Microsoft Entra keep asking for MFA after I sign in?
What does AADSTS50011 mean when an app redirect fails?
Why is my Windows device not showing as compliant in Entra?
Why can't a guest user open a shared app after accepting the invite?
How we track Microsoft Entra
The status on this page comes from user-submitted problem reports for Microsoft Entra, counted in 15-minute windows over the last 24 hours. Each window is compared with the normal level for Microsoft Entra, so a few complaints on a quiet day don't trigger anything, but a sudden jump well above normal does.
When reports climb well above normal, the status here changes to partial outage or major outage and the chart moves with it. This is separate from Microsoft Entra's official status page: user reports tend to show a problem early, while the official page confirms the cause. If the two disagree, check both.