Amazon Music outages and problems
In the past 24 hours, 21 user reports came in for Amazon Music. Counting only the 15-minute windows with a spike big enough to count as an outage, that comes to 100.00% uptime for the day.
The busiest 15-minute window had 2 reports, about 22 hours ago. That stays below our outage threshold, so it doesn't count as downtime.
Amazon Music in October 2026
- Problem reports in October (since 27 October)
- 22
Monthly report for October 2026
What people said was wrong in recent problem reports for Amazon Music, as a share of those reports:
- 33% App
- 33% Audio Streaming
- 33% Website
Where Amazon Music problem reports come from
Recent reports came from 10 areas. The most came from around New York City, NY, Chicago, IL and St. Louis, MO. Share of recent reports by area, named after its biggest town:
- 17% New York City, NY
- 17% Chicago, IL
- 11% St. Louis, MO
- 11% Reno, NV
- 6% Springfield, MA
- 6% Columbus, OH
From 18 recent problem reports. Big cities always send the most, so reports from many places point to a widespread problem, and one area far ahead of the rest can mean a regional one. Town names: GeoNames.
Amazon Music problem spikes, last 30 days
Since 27 October, Amazon Music had no outage spikes or periods of elevated reports.
A spike is a sharp rise in problem reports from users, kept exactly as this page showed it at the time. This history starts on 27 October 2026. Monthly reports for all services
How to fix Amazon Music not working
Amazon Music is up on our end, so if it won't work for you, the problem is most likely on your side. Work through these in order:
Your browser tries to reach music.amazon.com over your own connection, right now. Nothing is sent to us or stored.
Reload and restart
Reload the page (Ctrl+F5, or Cmd+Shift+R on a Mac), or fully close the app and open it again.
Try another connection
Switch between Wi-Fi and mobile data. If it works on one and not the other, the problem is your network, not Amazon Music.
Update the app
Install the latest version from the App Store or Google Play. Old versions can stop connecting after a server-side change.
While Amazon Music is down: what to use instead
- Amazon Music web player Open the web player in a browser when the phone app will not load; it reaches the same library without an install.
- Spotify Try Spotify for a playlist or album if the service is unreachable.
- Apple Music Apple Music helps if you keep a library on an iPhone or iPad and want to play saved tracks from that app instead of a browser.
- Bandcamp Bandcamp helps when you want independent releases.
Amazon Music IP address, servers and network
Checking music.amazon.com from our server…
Service updates from @amazonmusic
No posts about problems from @amazonmusic in the last 14 days. The latest is from .
Put the Amazon Music status badge on your site
Paste one of these into a web page, a blog post or a README. The badge shows the same status as this page, based on user problem reports. Browsers can keep a copy for up to 4 hours. It links back here.
<a href="https://isitdownrightnow.app/services/amazon-music/"><img src="https://isitdownrightnow.app/badge/amazon-music.svg" alt="Amazon Music status" height="20"></a>[](https://isitdownrightnow.app/services/amazon-music/)The badge is a plain image: no scripts, no cookies. People who see it on your page load it from our server.
How we track Amazon Music
The status on this page comes from user-submitted problem reports for Amazon Music, counted in 15-minute windows over the last 24 hours. Each window is compared with the normal level for Amazon Music, so a few complaints on a quiet day don't trigger anything, but a sudden jump well above normal does.
When reports climb well above normal, the status here changes to partial outage or major outage and the chart moves with it. Amazon Music doesn't publish a public status page that we know of, so user reports are often the quickest sign that something is wrong on their side.