iCloud outages and problems
In the past 24 hours, 60 user reports came in for iCloud. Counting only the 15-minute windows with a spike big enough to count as an outage, that comes to 100.00% uptime for the day.
The busiest 15-minute window had 4 reports, about 19 hours ago. That stays below our outage threshold, so it doesn't count as downtime.
What people can report about iCloud
What went wrong
What people said was wrong in recent problem reports for iCloud worldwide.
Share of 7 recent reports that said what was wrong, from every country listed below.
iCloud reports around the world
In the last 24 hours, 102 problem reports about iCloud came in from 18 countries. Right now reports are at the usual level in every country.
- Outage now
- Problems now
- Normal
| Country | Now | Last hour | 24 hours |
|---|---|---|---|
| Hong Kong | Normal | 1 | 1 |
| Hungary | Normal | 1 | 1 |
| The US numbers above | Normal | 0 | 68 |
| The UK | Normal | 0 | 8 |
| The Netherlands | Normal | 0 | 3 |
| Belgium | Normal | 0 | 3 |
| Canada | Normal | 0 | 3 |
| Italy | Normal | 0 | 2 |
| Brazil | Normal | 0 | 2 |
| Spain | Normal | 0 | 2 |
| Azerbaijan | Normal | 0 | 2 |
| Germany | Normal | 0 | 1 |
Each country's status compares its reports with the usual level there. 60 more countries had 6 reports in the last 24 hours. Map outlines: Natural Earth.
iCloud problem spikes, last 30 days
Since 6 October, iCloud had 1 outage spike and 1 period of elevated reports. The longest lasted 24 min, on 28 October.
- Sat 3 Oct: no data
- Sun 4 Oct: no data
- Mon 5 Oct: no data
- Tue 6 Oct: 1 report
- Wed 7 Oct: 0 reports
- Thu 8 Oct: 0 reports
- Fri 9 Oct: 4 reports
- Sat 10 Oct: 0 reports
- Sun 11 Oct: 0 reports
- Mon 12 Oct: 2 reports
- Tue 13 Oct: 0 reports
- Wed 14 Oct: 0 reports
- Thu 15 Oct: 0 reports
- Fri 16 Oct: 0 reports
- Sat 17 Oct: 0 reports
- Sun 18 Oct: 2 reports
- Mon 19 Oct: 3 reports
- Tue 20 Oct: 2 reports
- Wed 21 Oct: no data
- Thu 22 Oct: 0 reports
- Fri 23 Oct: 3 reports
- Sat 24 Oct: 0 reports
- Sun 25 Oct: 0 reports
- Mon 26 Oct: 1 report
- Tue 27 Oct: 1 report
- Wed 28 Oct: 52 reports (outage spike that day)
- Thu 29 Oct: 83 reports
- Fri 30 Oct: 74 reports
- Sat 31 Oct: 60 reports
- Sun 1 Nov: no data
-
Outage
Wed 28 Oct, 23:39–00:04Lasted 24 min14peak reports
-
Elevated reports
Wed 28 Oct, 21:40–21:58Lasted 19 min10peak reports
By country
Each square is one day in the countries with the most reports: red when reports stayed at outage level for half an hour or more, amber when they stayed above the usual level for an hour or more, grey otherwise.
- The US248
- The UK31
- Canada25
- The Netherlands11
- Japan10
- Brazil9
- Poland8
- Italy7
Country history starts on 28 October 2026. Days run from midnight to midnight, Central European time.
A spike is a sharp rise in problem reports from users, kept exactly as this page showed it at the time. This history starts on 6 October 2026. Monthly reports for all services
How to fix iCloud not working
iCloud is up on our end, so if it won't work for you, the problem is most likely on your side. Work through these in order:
Your browser tries to reach icloud.com over your own connection, right now. Nothing is sent to us or stored.
Check Apple's system status page
Open https://www.apple.com/support/systemstatus/ in any browser and look at the iCloud row. If Apple reports an outage, no setting on your device will fix it, so wait for the service to come back. If the row is green, the problem is on your end and you can move to the next step.
Test your connection
Turn Airplane Mode on for about ten seconds, turn it off, then reopen the app that failed. Load another website in Safari on the same Wi-Fi. If that stalls too, the network is the problem rather than Apple's servers, so switch to cellular data or a different network. A hotel or cafe Wi-Fi that needs a sign in page will block sync until you accept it.
Check your storage
Open Settings, tap your name, tap iCloud, then tap Manage Account Storage. A full account stops photos, device backups and documents from syncing. Photos shows a warning and Settings shows a banner. Delete old backups or large attachments you no longer need, or pay for more space.
Sign out and back in
Go to Settings, tap your name, scroll down, tap Sign Out, then sign back in with your Apple Account password and the two-factor code. Signing out removes local copies of synced data from the device, so save anything you have not backed up elsewhere. On a Mac, the same option sits in System Settings under your name. If only one feature breaks, such as Notes or Contacts, turn that switch off in iCloud settings, wait a minute, and turn it back on.
While iCloud is down: what to use instead
- iCloud on the web If your iPhone or Mac stops syncing but Apple's servers still answer, sign in from any browser to read Mail, Notes, Photos and iCloud Drive files directly.
- AirDrop Move photos and files between nearby Apple devices without going through the cloud.
- Finder or iTunes backup When iCloud Backup keeps failing, plug your iPhone into a Mac and back it up in Finder, or use iTunes on a Windows PC.
- Google Drive or Dropbox Upload a file there when a shared link won't open and someone is waiting on it.
Fix iCloud on Windows, Mac, Android and iPhone
iCloud on Windows
- Fix
- Restart the iCloud for Windows app, or sign out and sign back in to refresh your connection. Ensure the iCloud Drive and background services are enabled in your startup settings.
- Check
- Open the iCloud for Windows app to check for sync error alerts, or try accessing iCloud.com in your web browser.
ping icloud.comTest whether iCloud's servers replynslookup icloud.comCheck that iCloud's DNS resolvestracert icloud.comTrace where the connection dropsipconfig /flushdnsClear the DNS cache, then reloadiCloud on Mac
- Fix
- Open System Settings, select your Apple Account, and toggle iCloud sync off and back on. Restarting your Mac can also force-restart hung iCloud background processes.
- Check
- Check the official Apple System Status page for iCloud outages, or look for exclamation marks next to iCloud in Finder.
ping -c 4 icloud.comTest whether iCloud's servers replynslookup icloud.comCheck that iCloud's DNS resolvestraceroute icloud.comTrace where the connection dropssudo dscacheutil -flushcache; sudo killall -HUP mDNSResponderFlush the macOS DNS cache, then reloadiCloud on Android
- Fix
- Clear your mobile browser's cache and cookies, or try using a different browser to access iCloud.com. Ensure you are approving the two-factor authentication prompt on an active Apple device.
- Check
- Attempt to load iCloud.com on your Android device's browser to see if the interface loads or throws connection errors.
iCloud on iPhone and iPad
- Fix
- Go to Settings, tap your name, sign out of your Apple Account, and sign back in. Ensure that iCloud Drive is enabled under cellular data settings if you are not on Wi-Fi.
- Check
- Look for persistent 'Account Details Unavailable' alerts in Settings, or check the Apple System Status page to see if iCloud is down.
Problems at the same time as iCloud
Since 6 October, all 2 of iCloud's spikes in problem reports overlapped a spike at another service.
When several services get problem reports at once, something they share, such as a cloud host or a network, can be the real cause. Matching times alone do not prove it.
Most often at the same time
- ESPN Fantasy Football2 times
- Rogers2 times
- RBC Royal Bank of Canada2 times
- Character.AI2 times
- TD Canada Trust2 times
- ADP2 times
How many of iCloud's spikes overlapped one of theirs.
During the latest spike
iCloud: Wed 28 Oct, 23:39 to 29 Oct 00:04
- ESPN Fantasy Football, outage,27 Oct 19:50 to 30 Oct 05:40
- Rogers, outage,11:13 to 29 Oct 01:05
- RBC Royal Bank of Canada, outage,11:47 to 29 Oct 01:12
- Character.AI, outage,12:25 to 29 Oct 04:19
- TD Canada Trust, outage,12:26 to 29 Oct 00:17
- ADP, outage,14:21 to 29 Oct 04:50
- YouTube, outage,15:02 to 29 Oct 00:10
- Fanduel, outage,15:41 to 29 Oct 05:45
34 more services. Red dot: outage. Amber dot: elevated reports.
A spike is a sharp rise in problem reports from users, as the live pages showed it. Times are Central European time.
When people report iCloud problems
The busiest hour for reports about iCloud is 21:00 to 22:00 Central European time, and the busiest day is Thursday.
By hour of the day
- 00:00 to 01:00: 0.59 reports on an average day
- 01:00 to 02:00: 0.3 reports on an average day
- 02:00 to 03:00: 0.21 reports on an average day
- 03:00 to 04:00: 0.33 reports on an average day
- 04:00 to 05:00: 0.25 reports on an average day
- 05:00 to 06:00: 0.41 reports on an average day
- 06:00 to 07:00: 0.25 reports on an average day
- 07:00 to 08:00: 0.11 reports on an average day
- 08:00 to 09:00: 0.17 reports on an average day
- 09:00 to 10:00: 0.13 reports on an average day
- 10:00 to 11:00: 0.11 reports on an average day
- 11:00 to 12:00: 0.17 reports on an average day
- 12:00 to 13:00: 0.36 reports on an average day
- 13:00 to 14:00: 0.32 reports on an average day
- 14:00 to 15:00: 0.63 reports on an average day
- 15:00 to 16:00: 0.63 reports on an average day
- 16:00 to 17:00: 0.45 reports on an average day
- 17:00 to 18:00: 0.41 reports on an average day
- 18:00 to 19:00: 0.49 reports on an average day
- 19:00 to 20:00: 0.6 reports on an average day
- 20:00 to 21:00: 0.79 reports on an average day
- 21:00 to 22:00: 1.1 reports on an average day
- 22:00 to 23:00: 0.99 reports on an average day
- 23:00 to 00:00: 0.93 reports on an average day
By day of the week
- Monday: 1.8 reports on an average Monday
- Tuesday: 1 report on an average Tuesday
- Wednesday: 10 reports on an average Wednesday
- Thursday: 26 reports on an average Thursday
- Friday: 20 reports on an average Friday
- Saturday: 15 reports on an average Saturday
- Sunday: 0.66 reports on an average Sunday
Each bar is the average number of user reports in that hour, or on that day of the week, from 24 days of reports since 5 October 2026. The busiest bar is highlighted. Spikes in reports are left out, so one outage does not set the pattern.
What happens when iCloud goes down
iCloud is Apple's sync and storage service for iPhone, iPad, Mac, and Windows devices. Anyone with an Apple account depends on it for photos, files, backups, and mail, and when it has trouble you may not be able to upload a photo, open a stored file, restore a backup, or sign in on a new device.
Sign-in often fails first. You may see Verification Failed or Cannot Connect to iCloud when you open Settings or set up a new device, and photos or iCloud Drive sync can break next as uploads stall and files may show as unavailable. Mail, Contacts, Calendars, and Reminders can stop syncing, while Find My may not refresh locations. These outages are often partial, with one feature down while the rest works, and regional trouble is common.
iCloud IP address, servers and network
- IPv4 addresses
- 23.2.13.89
Show all 2
- 23.2.13.9
- IPv6 addresses
- 2a02:26f0:3500:12::1730:1784
Show all 2
- 2a02:26f0:3500:12::1730:17b2
- Network
- AS20940 · Akamai International B.V., registered in the United States
- Served through
- Akamai
- DNS hosted by
- Apple
- HTTPS certificate
- Issued by Apple Inc., valid until 22 Dec 2026 (51 days)
- HTTP/3
- Not advertised
- Our check
- Answered in 131 ms
Checked from our server in Frankfurt, Germany, 9 h ago, for www.icloud.com. A service behind a CDN answers from many data centres, usually the one nearest to you, so these addresses are where its traffic enters, not where its own servers stand. Visitors elsewhere may see different addresses.
Checked from 11 places around the world
All 11 locations got an answer from www.icloud.com. Fastest from Los Angeles (30 ms), slowest from Warsaw (131 ms). Every location connected through Akamai International B.V. (AS20940), using 11 different addresses.
| Location | Result | Time | Address reached |
|---|---|---|---|
| FrankfurtGermany | Up | 66 ms | 23.32.238.210 |
| ViennaAustria | Up | 88 ms | 2.23.154.128 |
| MilanItaly | Up | 71 ms | 23.41.187.148 |
| ParisFrance | Up | 53 ms | 2.16.11.152 |
| AmsterdamNetherlands | Up | 68 ms | 2.16.106.21 |
| MadridSpain | Up | 55 ms | 2.16.88.20 |
| WarsawPoland | Up | 131 ms | 23.32.239.26 |
| Los AngelesUSA | Up | 30 ms | 23.216.55.187 |
| São PauloBrazil | Up | 49 ms | 23.193.118.18 |
| SingaporeSingapore | Up | 81 ms | 23.193.98.232 |
| TokyoJapan | Up | 51 ms | 23.205.214.66 |
Checked with check-host.net from its servers in these cities 9 h ago, for www.icloud.com. Time is how long each server took to load the page.
iCloud FAQ
Is iCloud down right now?
Why do my iCloud Photos stay stuck on 'Uploading' and never finish?
Why does Find My say my iPhone is offline when it has signal?
Why won't my iCloud Backup finish on my iPhone?
Why does iCloud Mail keep asking for my password?
How we track iCloud
The status on this page comes from user-submitted problem reports for iCloud, counted in 15-minute windows over the last 24 hours. Each window is compared with the normal level for iCloud, so a few complaints on a quiet day don't trigger anything, but a sudden jump well above normal does.
When reports climb well above normal, the status here changes to partial outage or major outage and the chart moves with it. This is separate from iCloud's official status page: user reports tend to show a problem early, while the official page confirms the cause. If the two disagree, check both.