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Zürcher Kantonalbank zkb.ch

Is Zürcher Kantonalbank down right now? Live status and outage tracker

No, Zürcher Kantonalbank is up.

No widespread outage detected. 1 user report in the last hour is within the normal range.

Live Last spike Data refreshes every 5 minutes
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User reports, last 24 hours, 15 minutes a segment: 96 flowing, 0 slow (elevated), 0 jammed (outage)

User reports, last 24 hours

2 reports in total, counted in 15-minute windows

In the last hour, 1 problem report came in for Zürcher Kantonalbank, and at this time of day there are usually almost none. Over the last 24 hours there were 2 reports. The last spike in reports was 173 h ago and lasted 22 min.

In the past 24 hours, 2 user reports came in for Zürcher Kantonalbank. Counting only the 15-minute windows with a spike big enough to count as an outage, that comes to 100.00% uptime for the day. The busiest 15-minute window had 1 report, about 3 hours ago. That stays below our outage threshold, so it doesn't count as downtime.
Reports, last hour
1
None the hour before
Uptime, 24 h
100.00%
No outage windows
Last outage
None
In the last 24 hours
Busiest 15 minutes
1
1 report, 3 h ago
Last 24 hours

Zürcher Kantonalbank outages and problems

In the past 24 hours, 2 user reports came in for Zürcher Kantonalbank. Counting only the 15-minute windows with a spike big enough to count as an outage, that comes to 100.00% uptime for the day.

The busiest 15-minute window had 1 report, about 3 hours ago. That stays below our outage threshold, so it doesn't count as downtime.

No problems detected in the last 24 hoursReports for Zürcher Kantonalbank stayed at their usual level the whole time.
This month

Zürcher Kantonalbank in November 2026

Problem reports in November
0
Outage spikes
0
Periods of elevated reports
0

Monthly report for November 2026

People who report a problem with Zürcher Kantonalbank to the outage-report feed behind this page can tag what is affected. These are the categories they can pick; the feed shows no counts per category:

  • Website
  • Cash machines
  • Bill payments
  • Credit card
  • Mobile banking
  • Mobile login
  • Online banking
  • Online login
  • Bank transfers
  • Deposits
  • Withdrawals
  • Account balance
  • Login
  • App
Last 30 days

Zürcher Kantonalbank problem spikes, last 30 days

Since 6 October, Zürcher Kantonalbank had no outage spikes, but 1 period of elevated reports.

  • Sat 3 Oct: no data
  • Sun 4 Oct: no data
  • Mon 5 Oct: no data
  • Tue 6 Oct: 2 reports
  • Wed 7 Oct: 2 reports
  • Thu 8 Oct: 1 report
  • Fri 9 Oct: 0 reports
  • Sat 10 Oct: 0 reports
  • Sun 11 Oct: 0 reports
  • Mon 12 Oct: 1 report
  • Tue 13 Oct: 0 reports
  • Wed 14 Oct: 1 report
  • Thu 15 Oct: 4 reports
  • Fri 16 Oct: 0 reports
  • Sat 17 Oct: 0 reports
  • Sun 18 Oct: 0 reports
  • Mon 19 Oct: 2 reports
  • Tue 20 Oct: 0 reports
  • Wed 21 Oct: no data
  • Thu 22 Oct: 0 reports
  • Fri 23 Oct: 9 reports
  • Sat 24 Oct: 12 reports (elevated reports that day)
  • Sun 25 Oct: 2 reports
  • Mon 26 Oct: 0 reports
  • Tue 27 Oct: 1 report
  • Wed 28 Oct: 2 reports
  • Thu 29 Oct: 1 report
  • Fri 30 Oct: 1 report
  • Sat 31 Oct: 2 reports
  • Sun 1 Nov: 0 reports
  • Elevated reports
    Sat 24 Oct, 20:05–20:27
    Lasted 22 min
    11peak reports

A spike is a sharp rise in problem reports from users, kept exactly as this page showed it at the time. This history starts on 6 October 2026. Monthly reports for all services

Troubleshooting

How to fix Zürcher Kantonalbank not working

Zürcher Kantonalbank is up on our end, so if it won't work for you, the problem is most likely on your side. Work through these in order:

Your browser tries to reach zkb.ch over your own connection, right now. Nothing is sent to us or stored.

  1. Close and reopen ZKB Mobile Banking

    Close the app now. If you got stuck after approving in ZKB Access, kill both apps from recents and reopen Mobile Banking on mobile data with Wi-Fi still off.

  2. Reload ZKB eBanking without VPN

    You avoid most login loops when you turn off the VPN and reload eBanking in a private window, since office tunnels and ad blockers strip the session cookie that keeps you signed in. Try that combo.

  3. Update the ZKB apps from the store

    Pending updates hide under your App Store profile. When you see Mobile Banking or Access listed, install it because outdated builds often reject Face ID and stall the approval push that lets eBanking sign you in. Restart the phone.

  4. Reinstall ZKB Access to relink

    A fresh install often fixes it. Delete Access and reinstall it from the App Store, because that rebuilds the push registration that blocks approvals when you still load eBanking on your laptop. Keep codes ready.

While Zürcher Kantonalbank is down: what to use instead

  • Cash Use cash for in-person purchases.
  • ZKB eBanking If only the app is failing, try ZKB eBanking in a browser to check your account or make a transfer while mobile access is unavailable.
  • UBS Digital Banking If you already bank with UBS, its app can cover balance checks and payments until you can use ZKB again.
  • PostFinance App Existing PostFinance customers can use its app to manage payments from that account.
Your device

Fix Zürcher Kantonalbank on Windows, Mac, Android and iPhone

Zürcher Kantonalbank on Windows

Fix
Clear your browser's cache and cookies, or attempt to log in to the Zürcher Kantonalbank e-banking portal using an alternative browser. Also, verify that your antivirus or firewall is not blocking the bank's secure scripts.
Check
Try opening the Zürcher Kantonalbank e-banking page in an incognito window to rule out browser cache issues. If the page fails to load while other secure websites work normally, the bank's servers may be down.
Command Prompt
ping zkb.chTest whether Zürcher Kantonalbank's servers reply
nslookup zkb.chCheck that Zürcher Kantonalbank's DNS resolves
tracert zkb.chTrace where the connection drops
ipconfig /flushdnsClear the DNS cache, then reload

Zürcher Kantonalbank on Mac

Fix
Clear your browser history and website data in Safari, and disable any active VPNs or content blockers that might interfere with Zürcher Kantonalbank. Ensure your macOS is updated to support the latest security and encryption standards for online banking.
Check
Check if the Zürcher Kantonalbank website is reachable by attempting to load the login page in Safari or another browser. If you get a connection timeout while your internet connection is active, the service is likely down.
Terminal
ping -c 4 zkb.chTest whether Zürcher Kantonalbank's servers reply
nslookup zkb.chCheck that Zürcher Kantonalbank's DNS resolves
traceroute zkb.chTrace where the connection drops
sudo dscacheutil -flushcache; sudo killall -HUP mDNSResponderFlush the macOS DNS cache, then reload

Zürcher Kantonalbank on Android

Fix
Force stop the Zürcher Kantonalbank Mobile Banking app, clear its cache in your Android settings, and check the Google Play Store for updates. You can also try switching from Wi-Fi to mobile data to bypass local network issues.
Check
Launch the Zürcher Kantonalbank app and look for connection error messages or a persistent loading screen. If the app refuses to connect while other apps work, the mobile banking servers are likely experiencing an outage.

Zürcher Kantonalbank on iPhone and iPad

Fix
Check the App Store for any pending updates to the Zürcher Kantonalbank app, or reinstall it if it continues to crash. Ensure that Cellular Data is enabled for the app in your iPhone's settings if you are not using Wi-Fi.
Check
Open the Zürcher Kantonalbank app on your iPhone or iPad to see if it displays a connection timeout error. If the app fails to load but you can browse other websites in Safari, the mobile service is down.
Same time

Problems at the same time as Zürcher Kantonalbank

Since 6 October, Zürcher Kantonalbank's only spike in problem reports overlapped a spike at another service.

When several services get problem reports at once, something they share, such as a cloud host or a network, can be the real cause. Matching times alone do not prove it.

During the latest spike

Zürcher Kantonalbank: Sat 24 Oct, 20:05 to 20:27

Red dot: outage. Amber dot: elevated reports.

A spike is a sharp rise in problem reports from users, as the live pages showed it. Times are Central European time.

About

What happens when Zürcher Kantonalbank goes down

Zürcher Kantonalbank is a Swiss cantonal bank with retail customers and businesses. When its online banking or mobile app goes down, you cannot check balances, approve payments, move money between accounts, or manage cards, and that interrupts everyday banking for people who rely on those services.

Logins often fail first. You enter your credentials, the app spins, and you land back at the sign-in screen or see a message that the service is unavailable. If you are already signed in, transfers may hang in a pending state, and scheduled payments do not leave the account; a failure in one canton or the mobile app does not always mean the website is broken. Card payments and ATM withdrawals can still work when the problem is limited to online banking, because those often run through separate systems, but a wider outage can take them down too.

Servers and network

Zürcher Kantonalbank IP address, servers and network

Checking zkb.ch from our server…

Checked from 11 places around the world

All 11 locations got an answer from www.zkb.ch. Fastest from Frankfurt (79 ms), slowest from Tokyo (788 ms). Every location connected to the same address, on Zuercher Kantonalbank (AS13267).

LocationResultTimeAddress reached
FrankfurtGermanyUp · HTTP 30279 ms62.240.192.154
ViennaAustriaUp · HTTP 30290 ms62.240.192.154
MilanItalyUp · HTTP 302101 ms62.240.192.154
ParisFranceUp · HTTP 302122 ms62.240.192.154
AmsterdamNetherlandsUp · HTTP 302259 ms62.240.192.154
MadridSpainUp · HTTP 302142 ms62.240.192.154
WarsawPolandUp · HTTP 302128 ms62.240.192.154
Los AngelesUSAUp · HTTP 302525 ms62.240.192.154
São PauloBrazilUp · HTTP 302598 ms62.240.192.154
SingaporeSingaporeUp · HTTP 302553 ms62.240.192.154
TokyoJapanUp · HTTP 302788 ms62.240.192.154

Checked with check-host.net from its servers in these cities 4 days ago, for www.zkb.ch. Time is how long each server took to load the page.

Questions

Zürcher Kantonalbank FAQ

Is Zürcher Kantonalbank down right now?
The status at the top of this page shows whether user problem reports for the service are above their usual level, counted in 15-minute windows over the last 24 hours. No official status page is listed above, so the report bar is the only signal here. If the bar is low or normal, the trouble is probably on your side: open the mobile banking app on a different connection, and check whether a card payment still goes through. A single failed login on one device points to a local issue, while several failed actions in the same app point to the bank.

Why does the ZKB Mobile Banking app log me out while I check my accounts?
The app can end a session when it loses the data connection or when the phone switches between Wi-Fi and mobile data. Force close it and sign in again after you turn off Wi-Fi for a minute. If the same logout happens on another phone, the problem is likely on the bank's side.

Can I use my ZKB debit card while eBanking is unavailable?
Card payments in shops and cash withdrawals usually run on a separate network, so a broken eBanking login does not stop them by itself. Try a small purchase or an ATM withdrawal. If the terminal declines the card and the app also fails, the outage is wider.

Why does my eBanking show a blank page after I sign in?
A blank page after login often comes from a browser extension, an old cached page, a pop-up blocker, or a stale login cookie. Open a private window and clear the cache for eBanking. If a second browser on another computer also shows the blank page, the issue sits with the service rather than your setup.

I paid a bill with eBill, but the payment does not show in my account. What now?
eBill sends the bill to your eBanking for approval, and the payment appears in your account only after you release it and the bank processes it. Check the eBill inbox for a pending or rejected bill, then look at the account statement for a reserved amount. If the bill vanished from eBill and never reached the account, contact the bank by phone.
For your site

Put the Zürcher Kantonalbank status badge on your site

Paste one of these into a web page, a blog post or a README. The badge shows the same status as this page, based on user problem reports. Browsers can keep a copy for up to 4 hours. It links back here.

Zürcher Kantonalbank status badge, as it looks now

HTML
<a href="https://isitdownrightnow.app/services/zurcher-kantonalbank/"><img src="https://isitdownrightnow.app/badge/zurcher-kantonalbank.svg" alt="Zürcher Kantonalbank status" height="20"></a>
Markdown, for README files
[![Zürcher Kantonalbank status](https://isitdownrightnow.app/badge/zurcher-kantonalbank.svg)](https://isitdownrightnow.app/services/zurcher-kantonalbank/)

The badge is a plain image: no scripts, no cookies. People who see it on your page load it from our server.

How we track Zürcher Kantonalbank

The status on this page comes from user-submitted problem reports for Zürcher Kantonalbank, counted in 15-minute windows over the last 24 hours. Each window is compared with the normal level for Zürcher Kantonalbank, so a few complaints on a quiet day don't trigger anything, but a sudden jump well above normal does.

When reports climb well above normal, the status here changes to partial outage or major outage and the chart moves with it. Zürcher Kantonalbank doesn't publish a public status page that we know of, so user reports are often the quickest sign that something is wrong on their side.

Elsewhere

Check other services

See all 500+ services

Problems elsewhere right now

Strips: user reports, last 6 hours, 15 minutes a segment.