Is Grande down right now? Live status and outage tracker

Grande outages and problems

User reports, last 24 hours

468 reports in total, counted in 15-minute windows

In the last hour, 48 problem reports came in for Grande, and at this time of day there are usually almost none. Over the last 24 hours there were 468 reports. The last spike in reports was 17 min ago and lasted 1 h. These are user reports from the US, where most people report Grande problems.

20 10

24 h ago18 h12 h6 hNow

• NormalClose to the usual level16 h 30 min · 102 reports
• ElevatedMore than 1.5 times the usual level4 h · 171 reports
• OutageMore than twice the usual level and far above the day's average3 h 30 min · 195 reports
• Usual levelWhat a usual day sees at that timeAlmost none at this time of day

Reports, last hour

48

30% on the hour before

Uptime, 24 h

85.42%

3 h 30 min of outage

Last outage

15 min ago

Lasted 1 h

Busiest 15 minutes

17

17 reports, 45 min ago

In the past 24 hours, 468 user reports came in for Grande. Counting only the 15-minute windows with a spike big enough to count as an outage, that comes to 85.42% uptime for the day.

The most recent spike big enough to count as an outage was 45 minutes ago. The busiest 15-minute window of the day had 17 reports, about 45 minutes ago.

• Outage
  Ended 15 min ago

  Lasted 1 h
  17peak reports
• Elevated reports
  Ended 2 h ago

  Lasted 30 min
  11peak reports
• Outage
  Ended 3 h ago

  Lasted 3 h 15 min
  15peak reports
• Outage
  Ended 7 h ago

  Lasted 15 min
  14peak reports
• Outage
  Ended 8 h ago

  Lasted 2 h 45 min
  15peak reports

Grande in November 2026

Problem reports in November (since 12 November)

464

Monthly report for November 2026

People who report a problem with Grande to the outage-report feed behind this page can tag what is affected. These are the categories they can pick; the feed shows no counts per category:

• Email
• Broadband Internet
• Billing
• WiFi
• Fixed Wireless Internet

Grande problem spikes, last 30 days

Since 12 November, Grande had 4 outage spikes and 1 period of elevated reports. The longest lasted 3 h 15 min, on 13 November.

• Outage
  Fri 13 Nov, 05:36–06:36

  Lasted 1 h
  18peak reports
• Elevated reports
  Fri 13 Nov, 04:21–04:51

  Lasted 30 min
  11peak reports
• Outage
  Fri 13 Nov, 00:36–03:51

  Lasted 3 h 15 min
  15peak reports
• Outage
  Thu 12 Nov, 23:36–23:51

  Lasted 15 min
  14peak reports
• Outage
  Thu 12 Nov, 20:21–23:06

  Lasted 2 h 45 min
  15peak reports

A spike is a sharp rise in problem reports from users, kept exactly as this page showed it at the time. This history starts on 12 November 2026. Monthly reports for all services

How to fix Grande not working

When Grande itself is having trouble, these steps won't bring it back, but they will rule out anything on your side:

1. Reload and restart

   Reload the page (Ctrl+F5, or Cmd+Shift+R on a Mac), or fully close the app and open it again.

2. Try another connection

   Switch between Wi-Fi and mobile data. If it works on one and not the other, the problem is your network, not Grande.

3. Update the app

   Install the latest version from the App Store or Google Play. Old versions can stop connecting after a server-side change.

Problems at the same time as Grande

Since 12 November, all 5 of Grande's spikes in problem reports overlapped a spike at another service.

When several services get problem reports at once, something they share, such as a cloud host or a network, can be the real cause. Matching times alone do not prove it.

A spike is a sharp rise in problem reports from users, as the live pages showed it. Times are Central European time.

When people report Grande problems

The busiest hour for reports about Grande is 00:00 to 01:00 Central European time, and the busiest day is Friday.

Each bar is the average number of user reports in that hour, or on that day of the week, from 36 days of reports since 5 October 2026. The busiest bar is highlighted. Spikes in reports are left out, so one outage does not set the pattern.

Grande IP address, servers and network