IRIS Elements iris.co.uk Live · Operational

Is IRIS Elements down right now? Live status and outage tracker

No, IRIS Elements is up.

No outage detected, and no user reports in the last hour.

Reports, last hour: 0
Usual at this hour: Almost none
Vs the hour before: –

User reports, last 24 hours, one bar per 15 minutes. Dashed line: the usual level. 96 normal · 0 elevated · 0 outage

Not working for you?

Updated 2 min ago · Data refreshes every 5 minutes

01 · User reports

0 reports in the last hour

From a public outage-reporting feed, counted in 15-minute windows. The verdict above is based on these.

Last 24 hours

IRIS Elements outages and problems

User reports, last 24 hours

No reports in this window

No problem reports came in for IRIS Elements in the last hour, and at this time of day there are usually almost none. There has been no spike in reports since 9 November. These are user reports from the UK, where most people report IRIS Elements problems.

NormalClose to the usual level24 h · 0 reports
ElevatedMore than 1.5 times the usual levelNone in this chart
OutageMore than twice the usual level and far above the day's averageNone in this chart
Usual levelWhat a usual day sees at that timeAlmost none at this time of day

Reports, last hour

Quiet

Uptime, 24 h

100.00%

No outage windows

Last outage

None

In the last 24 hours

Busiest 15 minutes

No reports

IRIS Elements status card: No, IRIS Elements is up. User reports over the last 24 hours. — **Share this status**The picture people see when this page is shared: the answer and the last 24 hours of reports.
Image

No user reports came in for IRIS Elements in the past 24 hours, and its uptime over that window is 100.00%.

No 15-minute window had any reports at all, so the chart above stays flat.

No problems detected in the last 24 hoursReports for IRIS Elements stayed at their usual level the whole time.

This month

IRIS Elements in November 2026

Problem reports in November (since 9 November): 43

Monthly report for November 2026

What went wrong

What people said was wrong in recent problem reports for IRIS Elements.

App50%
Website25%
Save / Sync25%

Share of 4 recent reports that said what was wrong.

World map

Where IRIS Elements problem reports come from

The map shows where recent problem reports for IRIS Elements came from in the UK. Big cities always send the most, so dots in many places point to a widespread problem, and one area far ahead of the rest can mean a regional one.

Outage now
Problems now
Normal

Each dot is a group of recent reports, coloured by how its country is doing now; bigger dots, more reports.

Map outlines: Natural Earth.

Last 30 days

IRIS Elements problem spikes, last 30 days

Since 9 November, IRIS Elements had no outage spikes or periods of elevated reports.

A spike is a sharp rise in problem reports from users, kept exactly as this page showed it at the time. This history starts on 9 November 2026. Monthly reports for all services

Troubleshooting

How to fix IRIS Elements not working

IRIS Elements is up on our end, so if it won't work for you, the problem is most likely on your side. Work through these in order:

Your browser tries to reach iris.co.uk over your own connection, right now. Nothing is sent to us or stored.

Reload IRIS Elements in a private window
Close the tab and open a private or incognito window. Sign in to IRIS Elements through iris.co.uk again; if the page loads, clear cookies and cache for iris.co.uk before you retry in your normal window.
Clear iris.co.uk site data
Open your browser's site data settings for iris.co.uk and remove cookies and cached files. In Chrome, use Settings > Privacy and security > Third-party cookies > See all site data and permissions, search for iris.co.uk, then delete its entry and reload the sign-in page.
Try another network or device
Switch from Wi-Fi to a mobile hotspot, or open IRIS Elements on another device, and sign in with the same account. If it works there, the fault sits with your browser or network settings; on Windows you can also run ipconfig /flushdns in Command Prompt before you retry.
Ask your practice admin to check access
Your practice administrator can review your IRIS Elements user account and product permissions; a missing product licence or a disabled account will block you while other people keep working. If the admin sees no problem, contact IRIS support using the route your practice already uses.

While it is down

While IRIS Elements is down: what to use instead

Xero Xero runs cloud ledgers with bank feeds and invoicing if you need a working bookkeeping system while access is unavailable.
QuickBooks Online QuickBooks Online handles sales invoices and expense entry when you need to keep client work moving from a browser.
Sage Accounting Sage Accounting covers invoicing and VAT returns if you need a UK package for a temporary set of books.
Spreadsheet Download transactions from your bank and record them in a spreadsheet so you have a clean file to enter once the service works again.

About

What happens when IRIS Elements goes down

IRIS Elements is a UK cloud accounting and payroll suite used by accountancy practices and payroll teams to handle client records, bookkeeping, payroll and tax work. An outage interrupts sign-in, client record loads, bookkeeping entries and payroll runs, and the status at the top of this page comes only from user problem reports sent to a public outage-reporting service, counted in 15-minute windows over the last 24 hours against the usual level.

Sign-in and client record loads tend to fail first. If bookkeeping is hit, entries and VAT work stall; payroll runs can hang before they finish, and accounts production may not save. Trouble can be partial. One module or one client file fails while the rest of the service still loads, so a report from one practice does not mean the whole UK is down; check the status at the top of the page before you retry a long payroll run or re-enter a batch of bookkeeping.

Servers and network

IRIS Elements IP address, servers and network

Checking iris.co.uk from our server…

Questions

IRIS Elements FAQ

Is IRIS Elements down right now?

The status at the top of this page shows whether user problem reports for IRIS Elements are above their usual level, counted in 15-minute windows over the last 24 hours. Those reports go to a public outage-reporting service, and the status comes only from them; this site collects no reports itself and does not set the status from a server check. Try another browser first. If it works there, the problem is likely on your side; if a colleague on another network sees the same failure, treat it as a service issue.

Why does IRIS Elements sign me out before I finish a client's bookkeeping?

A short sign-out time can come from browser privacy settings, a stale tab, a blocked cookie, or a firm security policy; open the app in a private window with extensions off and sign in again. If the same client entry drops you on a second browser, ask a colleague to open that client before you report it to IRIS support.

Why is a client missing from my IRIS Elements client list?

A client can disappear from the list because of a filter or because your access rights on that client have changed. Clear the search and filters, and ask an administrator to confirm your access; if the client still does not appear for another user with full access, report it to IRIS support.

Why does a VAT return fail to submit from IRIS Elements?

A failed VAT submission can come from a connection drop before HMRC returns a receipt, or from a period that is already filed. Check the return period and your HMRC authorisation before you resubmit; do not send the same period twice just because the first attempt timed out. If the receipt is missing, check the filing history before you try again.

Can I use IRIS Elements on a tablet or phone?

The web version of IRIS Elements needs an up to date browser, and a tablet is easier than a phone for client lists and ledgers. If a page loads but buttons do not respond, try desktop view or a laptop before you blame the service.

Official channels

Contact IRIS Elements support

Tip: IRIS Elements doesn't list a public status page that we know of, so its help centre and the report chart on this page are the best places to check.

For your site

Put the IRIS Elements status on your site

Paste one of these into a web page, a blog post or a README: a small badge, or a card with the chart. Both show the same status as this page, based on user problem reports, and link back here.

HTML

<a href="https://isitdownrightnow.app/services/iris-elements/"><img src="https://isitdownrightnow.app/badge/iris-elements.svg" alt="IRIS Elements status" height="20"></a>

Markdown, for README files

[![IRIS Elements status](https://isitdownrightnow.app/badge/iris-elements.svg)](https://isitdownrightnow.app/services/iris-elements/)

A live card with the chart

The status, reports in the last hour and the last 24 hours, updated every 5 minutes. Use the frame, or the image where frames are not allowed, such as newsletters.

Frame

<iframe src="https://isitdownrightnow.app/embed/iris-elements/" title="IRIS Elements status" width="100%" height="230" style="border:0;max-width:560px" loading="lazy"></iframe>
<p><a href="https://isitdownrightnow.app/services/iris-elements/">IRIS Elements status</a> from IsItDownRightNow.app</p>

Image, updated about every 10 minutes

<a href="https://isitdownrightnow.app/services/iris-elements/"><img src="https://isitdownrightnow.app/share/iris-elements.png" alt="IRIS Elements status: problem reports over the last 24 hours" width="600" height="315" loading="lazy"></a>

Markdown image, for README files

[![IRIS Elements status](https://isitdownrightnow.app/share/iris-elements.png)](https://isitdownrightnow.app/services/iris-elements/)

Badge, frame and image load no scripts from other sites and set no cookies; people who see them on your page load them from our server. More for journalists.

How we track IRIS Elements

The status on this page comes from user-submitted problem reports for IRIS Elements, counted in 15-minute windows over the last 24 hours. Each window is compared with the normal level for IRIS Elements, so a few complaints on a quiet day don't trigger anything, but a sudden jump well above normal does.

When reports climb well above normal, the status here changes to partial outage or major outage and the chart moves with it. IRIS Elements doesn't publish a public status page that we know of, so user reports are often the quickest sign that something is wrong on their side.