Google Drive outages and problems
In the past 24 hours, 57 user reports came in for Google Drive. Counting only the 15-minute windows with a spike big enough to count as an outage, that comes to 100.00% uptime for the day.
The busiest 15-minute window had 5 reports, about 19 hours ago. That stays below our outage threshold, so it doesn't count as downtime.
What people can report about Google Drive
What went wrong
What people said was wrong in recent problem reports for Google Drive worldwide.
Share of 20 recent reports that said what was wrong, from every country listed below.
Google Drive reports around the world
In the last 24 hours, 128 problem reports about Google Drive came in from 26 countries. Right now reports are at the usual level in every country.
- Outage now
- Problems now
- Normal
| Country | Now | Last hour | 24 hours |
|---|---|---|---|
| The US numbers above | Normal | 1 | 73 |
| Brazil | Normal | 1 | 22 |
| Pakistan | Normal | 1 | 2 |
| India | Normal | 1 | 1 |
| Israel | Normal | 1 | 1 |
| Morocco | Normal | 1 | 1 |
| Vietnam | Normal | 0 | 3 |
| Australia | Normal | 0 | 2 |
| Germany | Normal | 0 | 2 |
| Malaysia | Normal | 0 | 2 |
| Poland | Normal | 0 | 2 |
| Slovakia | Normal | 0 | 2 |
Each country's status compares its reports with the usual level there. 60 more countries had 15 reports in the last 24 hours. Map outlines: Natural Earth.
Google Drive problem spikes, last 30 days
Since 6 October, Google Drive had 2 outage spikes. The longest lasted 1 h 43 min, on 28 October.
- Sat 3 Oct: no data
- Sun 4 Oct: no data
- Mon 5 Oct: no data
- Tue 6 Oct: 2 reports
- Wed 7 Oct: 0 reports
- Thu 8 Oct: 2 reports
- Fri 9 Oct: 1 report
- Sat 10 Oct: 0 reports
- Sun 11 Oct: 0 reports
- Mon 12 Oct: 0 reports
- Tue 13 Oct: 2 reports
- Wed 14 Oct: 1 report
- Thu 15 Oct: 1 report
- Fri 16 Oct: 0 reports
- Sat 17 Oct: 0 reports
- Sun 18 Oct: 0 reports
- Mon 19 Oct: 3 reports
- Tue 20 Oct: 5 reports
- Wed 21 Oct: no data
- Thu 22 Oct: 0 reports
- Fri 23 Oct: 1 report
- Sat 24 Oct: 0 reports
- Sun 25 Oct: 0 reports
- Mon 26 Oct: 3 reports
- Tue 27 Oct: 1 report
- Wed 28 Oct: 81 reports (outage spike that day)
- Thu 29 Oct: 95 reports
- Fri 30 Oct: 124 reports
- Sat 31 Oct: 57 reports
- Sun 1 Nov: no data
-
Outage
Wed 28 Oct, 18:15–19:58Lasted 1 h 43 min15peak reports
-
Outage
Wed 28 Oct, 15:13–16:11Lasted 58 min30peak reports
By country
Each square is one day in the countries with the most reports: red when reports stayed at outage level for half an hour or more, amber when they stayed above the usual level for an hour or more, grey otherwise.
- The US325
- Brazil103
- The UK21
- Mexico17
- Canada12
- Germany12
- The Philippines12
- Venezuela11
Country history starts on 28 October 2026. Days run from midnight to midnight, Central European time.
A spike is a sharp rise in problem reports from users, kept exactly as this page showed it at the time. This history starts on 6 October 2026. Monthly reports for all services
How to fix Google Drive not working
Google Drive is up on our end, so if it won't work for you, the problem is most likely on your side. Work through these in order:
Your browser tries to reach google.com over your own connection, right now. Nothing is sent to us or stored.
Hard reload Drive and try a private window
Press Ctrl+Shift+R on Windows or Command+Shift+R on a Mac to skip the cached copy. If the page still fails, open drive.google.com in a private or incognito window and sign in there; that test shows whether an extension or saved cookie is the cause.
Clear site data for drive.google.com
In Chrome, open Settings and go to Privacy and security. Under Site settings, choose View permissions and data stored across sites. Find drive.google.com in the list and delete its data, then reload the tab and sign in again. This clears a bad session without touching the rest of your browser.
Check your Drive storage quota and empty the trash
Open Drive and click Storage in the left sidebar to see how much space you have left; a full quota blocks uploads and can stop sync. Empty the trash and remove large files you no longer need, then retry the action that failed.
Restart or reinstall Drive for desktop
Quit Drive for desktop from its menu bar or system tray icon, then open it again from Applications on a Mac or the Start menu on Windows. If sync still fails, uninstall the app and install it again from Google's download page. Reconnect your account after the install.
Common Google Drive error messages
What each message means and what to try. The wording can differ a little between app versions.
-
Sorry, the file you have requested does not exist.
- Means
- Someone deleted the file at that link or never shared it with you.
- Fix
- Ask for fresh link. Check that you opened it with the Google account that received the share because owners often send links to a different address than you use.
-
Sorry, you can't view or download this file at this time.
- Means
- You hit a temporary download limit because too many people opened that public file at once.
- Fix
- Wait a day, then try the download again with your Drive copy. Ask the owner to duplicate the file for heavy sharing.
While Google Drive is down: what to use instead
- Microsoft OneDrive Use it to open synced files, upload documents, and share folders while the service is unavailable.
- Dropbox Use it when you need to share files or access folders from a web browser and mobile app.
- iCloud Drive Use it to reach files from Apple devices when your documents are already stored there.
- Box Use it for browser based file access and folder sharing during a service outage.
Fix Google Drive on Windows, Mac, Android and iPhone
Google Drive on Windows
- Fix
- Restart the Google Drive for Desktop app from the system tray, or clear your browser cache if accessing it online. Ensure your Windows Firewall isn't blocking Google Drive's network access.
- Check
- Look for a sync error icon in the Windows taskbar system tray. You can also check the Google Workspace Status Dashboard to see if Google Drive is experiencing a widespread outage.
ping google.comTest whether Google Drive's servers replynslookup google.comCheck that Google Drive's DNS resolvestracert google.comTrace where the connection dropsipconfig /flushdnsClear the DNS cache, then reloadGoogle Drive on Mac
- Fix
- Relaunch the Google Drive app from the macOS menu bar, or check System Settings to ensure it has the necessary disk access permissions. Clearing your browser's cache can also resolve web-based issues.
- Check
- Check the Google Drive icon in the macOS menu bar for sync status errors. If it fails to connect, try accessing Google Drive via Safari or Chrome to see if the web version is down.
ping -c 4 google.comTest whether Google Drive's servers replynslookup google.comCheck that Google Drive's DNS resolvestraceroute google.comTrace where the connection dropssudo dscacheutil -flushcache; sudo killall -HUP mDNSResponderFlush the macOS DNS cache, then reloadGoogle Drive on Android
- Fix
- Clear the Google Drive app cache from your Android storage settings, or update the app to the latest version in the Google Play Store. Restarting your device can also resolve temporary sync issues.
- Check
- Open the Google Drive app and check if files fail to load or if a 'No connection' alert appears. You can also test access by opening Google Drive in a mobile browser.
Google Drive on iPhone and iPad
- Fix
- Update the Google Drive app via the App Store, or reinstall it if it continues to crash. Ensure that cellular data usage is enabled for Google Drive in your iOS settings.
- Check
- Check if the Google Drive app hangs on the loading screen or displays connection error messages. Try opening Google Drive in Safari to determine if the issue is app-specific.
Problems at the same time as Google Drive
Since 6 October, all 2 of Google Drive's spikes in problem reports overlapped a spike at another service.
When several services get problem reports at once, something they share, such as a cloud host or a network, can be the real cause. Matching times alone do not prove it.
Most often at the same time
- ESPN Fantasy Football2 times
- TalkTalk2 times
- Rogers2 times
- Royal Mail2 times
- RBC Royal Bank of Canada2 times
- Character.AI2 times
How many of Google Drive's spikes overlapped one of theirs.
During the latest spike
Google Drive: Wed 28 Oct, 18:15 to 19:58
- ESPN Fantasy Football, outage,27 Oct 19:50 to 30 Oct 05:40
- TalkTalk, outage,08:44 to 21:15
- Rogers, outage,11:13 to 29 Oct 01:05
- Royal Mail, outage,11:41 to 19:00
- RBC Royal Bank of Canada, outage,11:47 to 29 Oct 01:12
- Character.AI, outage,12:25 to 29 Oct 04:19
- TD Canada Trust, outage,12:26 to 29 Oct 00:17
- CIBC, outage,12:59 to 19:51
113 more services. Red dot: outage. Amber dot: elevated reports.
A spike is a sharp rise in problem reports from users, as the live pages showed it. Times are Central European time.
When people report Google Drive problems
The busiest hour for reports about Google Drive is 17:00 to 18:00 Central European time, and the busiest day is Thursday.
By hour of the day
- 00:00 to 01:00: 0.6 reports on an average day
- 01:00 to 02:00: 0.38 reports on an average day
- 02:00 to 03:00: 0.48 reports on an average day
- 03:00 to 04:00: 0.13 reports on an average day
- 04:00 to 05:00: 0.48 reports on an average day
- 05:00 to 06:00: 0.35 reports on an average day
- 06:00 to 07:00: 0.17 reports on an average day
- 07:00 to 08:00: 0.16 reports on an average day
- 08:00 to 09:00: 0.18 reports on an average day
- 09:00 to 10:00: 0.04 reports on an average day
- 10:00 to 11:00: 0.04 reports on an average day
- 11:00 to 12:00: 0.12 reports on an average day
- 12:00 to 13:00: 0.21 reports on an average day
- 13:00 to 14:00: 0.38 reports on an average day
- 14:00 to 15:00: 0.74 reports on an average day
- 15:00 to 16:00: 1.2 reports on an average day
- 16:00 to 17:00: 0.81 reports on an average day
- 17:00 to 18:00: 1.5 reports on an average day
- 18:00 to 19:00: 0.66 reports on an average day
- 19:00 to 20:00: 1 report on an average day
- 20:00 to 21:00: 1.3 reports on an average day
- 21:00 to 22:00: 1.4 reports on an average day
- 22:00 to 23:00: 0.98 reports on an average day
- 23:00 to 00:00: 0.38 reports on an average day
By day of the week
- Monday: 1.8 reports on an average Monday
- Tuesday: 2.5 reports on an average Tuesday
- Wednesday: 15 reports on an average Wednesday
- Thursday: 32 reports on an average Thursday
- Friday: 31 reports on an average Friday
- Saturday: 14 reports on an average Saturday
- Sunday: 0 reports on an average Sunday
Each bar is the average number of user reports in that hour, or on that day of the week, from 24 days of reports since 5 October 2026. The busiest bar is highlighted. Spikes in reports are left out, so one outage does not set the pattern.
What happens when Google Drive goes down
Google Drive stores files. Students and remote teams live in Docs and shared folders, so if it stalls you cannot open files or send working share links for class.
Uploads tend to fail first while downloads and search still respond for a bit. Drive for desktop spins without syncing and the app shows a retry prompt, so you see names but you cannot open Docs or preview images. Mobile edits lag behind. Trouble often stays partial on one device or in one region while the rest loads because login and sync fail apart from storage.
Google Drive IP address, servers and network
- IPv4 addresses
- 142.251.150.119
Show all 8
- 142.251.151.119
- 142.251.152.119
- 142.251.153.119
- 142.251.154.119
- 142.251.155.119
- 142.251.156.119
- 142.251.157.119
- IPv6 addresses
- 2001:4860:4826:7700::
Show all 8
- 2001:4860:4827:7700::
- 2001:4860:4828:7700::
- 2001:4860:4829:7700::
- 2001:4860:482a:7700::
- 2001:4860:482b:7700::
- 2001:4860:482c:7700::
- 2001:4860:482d:7700::
- Network
- AS15169 · Google LLC, registered in the United States
- Served through
- DNS hosted by
- HTTPS certificate
- Issued by Google Trust Services, valid until 30 Dec 2026 (59 days)
- HTTP/3
- Supported
- Our check
- Answered in 229 ms
Checked from our server in Frankfurt, Germany, 37 h ago, for www.google.com. A service behind a CDN answers from many data centres, usually the one nearest to you, so these addresses are where its traffic enters, not where its own servers stand. Visitors elsewhere may see different addresses.
Checked from 11 places around the world
All 11 locations got an answer from www.google.com. Fastest from Los Angeles (58 ms), slowest from Madrid (257 ms). Every location connected through Google LLC (AS15169), using 6 different addresses.
| Location | Result | Time | Address reached |
|---|---|---|---|
| FrankfurtGermany | Up | 81 ms | 142.251.157.119 |
| ViennaAustria | Up | 163 ms | 142.251.150.119 |
| MilanItaly | Up | 95 ms | 142.251.151.119 |
| ParisFrance | Up | 116 ms | 142.251.151.119 |
| AmsterdamNetherlands | Up | 62 ms | 142.251.154.119 |
| MadridSpain | Up | 257 ms | 142.251.150.119 |
| WarsawPoland | Up | 161 ms | 142.251.154.119 |
| Los AngelesUSA | Up | 58 ms | 142.251.155.119 |
| São PauloBrazil | Up | 209 ms | 142.251.151.119 |
| SingaporeSingapore | Up | 83 ms | 142.251.155.119 |
| TokyoJapan | Up | 116 ms | 142.251.156.119 |
Checked with check-host.net from its servers in these cities 37 h ago, for www.google.com. Time is how long each server took to load the page.
Google Drive FAQ
Is Google Drive down right now?
Why does Google Drive say 'Something went wrong' when I open a file?
Why is Google Drive not syncing on my computer?
Can I still access my files if Google Drive is down?
Why can't I upload a file to Google Drive?
Service updates from @googledrive
No posts about problems from @googledrive in the last 14 days. The latest is from .
How we track Google Drive
The status on this page comes from user-submitted problem reports for Google Drive, counted in 15-minute windows over the last 24 hours. Each window is compared with the normal level for Google Drive, so a few complaints on a quiet day don't trigger anything, but a sudden jump well above normal does.
When reports climb well above normal, the status here changes to partial outage or major outage and the chart moves with it. This is separate from Google Drive's official status page: user reports tend to show a problem early, while the official page confirms the cause. If the two disagree, check both.