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FaceTime apple.com

Is FaceTime down right now? Live status and outage tracker

No, FaceTime is up.

No outage detected, and no user reports in the last hour.

Live Updated just now Data refreshes every 5 minutes

Not working for you? Official status pageStatus page

User reports, last 24 hours, 15 minutes a segment: 96 flowing 0 slow (elevated) 0 jammed (outage)

User reports, last 24 hours

5 reports in total, counted in 15-minute windows

No problem reports came in for FaceTime in the last hour, and at this time of day there are usually almost none. Over the last 24 hours there were 5 reports. There has been no spike in reports since 28 October. These are user reports from the US, where most people report FaceTime problems.

Around the world right now: normal in 71 other countries. By country

NormalClose to the usual level24 h · 5 reports
ElevatedMore than 1.5 times the usual levelNone in this chart
OutageMore than twice the usual level and far above the day's averageNone in this chart
Usual levelWhat a usual day sees at that timeAlmost none at this time of day

Reports, last hour

Quiet

Uptime, 24 h

100.00%

No outage windows

Last outage

None

In the last 24 hours

Busiest 15 minutes

1 report, 22 h ago

Last 24 hours

FaceTime outages and problems

In the past 24 hours, 5 user reports came in for FaceTime. Counting only the 15-minute windows with a spike big enough to count as an outage, that comes to 100.00% uptime for the day.

The busiest 15-minute window had 1 report, about 22 hours ago. That stays below our outage threshold, so it doesn't count as downtime.

No problems detected in the last 24 hoursReports for FaceTime stayed at their usual level the whole time.

This month

FaceTime in November 2026

Problem reports in November: 3

Monthly report for November 2026

People who report a problem with FaceTime to the outage-report feed behind this page can tag what is affected. These are the categories they can pick; the feed shows no counts per category:

Website
Login
App
Video Quality
Audio Quality
Screen sharing

World map

FaceTime reports around the world

In the last 24 hours, 11 problem reports about FaceTime came in from 6 countries. Right now reports are at the usual level in every country.

Outage now
Problems now
Normal

Each dot is a group of recent reports, coloured by how its country is doing now; bigger dots, more reports.

Country	Now	24 hours
The US numbers above	Normal	5
Germany	Normal	2
Poland	Normal	1
Brazil	Normal	1
France	Normal	1
Puerto Rico	Normal	1
Ireland	Normal	0
Portugal	Normal	0
New Zealand	Normal	0
Turkey	Normal	0
Sweden	Normal	0
Denmark	Normal	0

Each country's status compares its reports with the usual level there. 60 more countries had 0 reports in the last 24 hours. Map outlines: Natural Earth.

Last 30 days

FaceTime problem spikes, last 30 days

Since 28 October, FaceTime had no outage spikes or periods of elevated reports.

By country

Each square is one day in the countries with the most reports: red when reports stayed at outage level for half an hour or more, amber when they stayed above the usual level for an hour or more, grey otherwise.

The US7
Germany2
France2
The UK2
Brazil1
The Netherlands1
Poland1
Puerto Rico1

Country history starts on 30 October 2026. Days run from midnight to midnight, Central European time.

A spike is a sharp rise in problem reports from users, kept exactly as this page showed it at the time. This history starts on 28 October 2026. Monthly reports for all services

Troubleshooting

How to fix FaceTime not working

FaceTime is up on our end, so if it won't work for you, the problem is most likely on your side. Work through these in order:

Your browser tries to reach apple.com over your own connection, right now. Nothing is sent to us or stored.

Check their FaceTime address
Open Contacts, tap the person's name, then Edit and read the phone number and email saved there; an old address sends the call nowhere. Replace it with the one they use now and try again.
Unblock them in FaceTime
Open Settings > FaceTime > Blocked Contacts and scan the list. If their name is there, swipe left on it and tap Unblock, then place the call again.
Toggle FaceTime off and on
Open Settings > FaceTime, switch the app off, wait a few seconds, then switch it back on. This resets the connection to Apple's servers without changing your account or contacts.
Force quit FaceTime and retry
Swipe up from the bottom edge and hold to open the app switcher, then swipe the FaceTime card off the screen. Launch the app again and place the call; if that fails, restart the device.

While FaceTime is down: what to use instead

Google Meet Use Google Meet when the other person can join from a browser or its app.
Zoom Open Zoom for a group video call.
WhatsApp Try WhatsApp when you already use it to message the person you need to reach.
Phone call Call them instead if you only need to talk, since a regular phone call does not depend on FaceTime.

Your device

Fix FaceTime on Windows, Mac, Android and iPhone

FaceTime on Windows

Fix: To fix Facetime issues on Windows, ensure you are using a supported browser like Google Chrome or Microsoft Edge and have allowed camera and microphone permissions. Also, verify that the host who created the link is still active in the call.
Check: To tell if Facetime is down on Windows, check the Apple System Status page online to see if there is an ongoing outage. If the system status is normal, try opening the invite link in a private browsing window.

Command Prompt

ping apple.comTest whether Facetime's servers reply

nslookup apple.comCheck that Facetime's DNS resolves

tracert apple.comTrace where the connection drops

ipconfig /flushdnsClear the DNS cache, then reload

FaceTime on Mac

Fix: Fix Facetime on your Mac by signing out and back into your Apple ID within the app's settings, or restarting the application. Ensure your macOS is updated to the latest version to resolve compatibility bugs.
Check: To tell if Facetime is down on a Mac, visit the Apple System Status website to check for service interruptions. You can also attempt a call to a different contact to see if the issue is localized.

Terminal

ping -c 4 apple.comTest whether Facetime's servers reply

nslookup apple.comCheck that Facetime's DNS resolves

traceroute apple.comTrace where the connection drops

sudo dscacheutil -flushcache; sudo killall -HUP mDNSResponderFlush the macOS DNS cache, then reload

FaceTime on Android

Fix: To fix Facetime on Android, ensure you are using Google Chrome and have allowed camera and microphone access when prompted. If issues persist, ask the Apple user to send a fresh invitation link.
Check: To tell if Facetime is down on Android, check the Apple System Status webpage for any reported outages. If the service is active, test your internet connection by loading other web pages.

FaceTime on iPhone and iPad

Fix: Fix Facetime on iOS by toggling the feature off and on in your device Settings, or restarting your iPhone or iPad. Also, ensure your device's Date & Time settings are set to set automatically.
Check: To tell if Facetime is down on iOS, check the Apple System Status page for a red or yellow outage indicator next to FaceTime. You can also try switching from Wi-Fi to cellular data to rule out local network issues.

About

What happens when FaceTime goes down

FaceTime is Apple's video and audio calling app on Apple devices, used by families and remote workers to stay in touch. An outage interrupts one-to-one calls, group calls, screen sharing, and the link invites people send when they need to join from another device.

Calls fail at the connect stage first: the call rings or hangs on a connecting screen, then drops before audio or video starts. Group calls fail next; participants sit on a black tile, and screen sharing or SharePlay stalls mid-session. The status at the top of each page reflects whether user problem reports are above their usual level, counted in 15-minute windows over the last 24 hours, and the site does not ping, probe, poll, or monitor the service itself, and it never checks from multiple locations; trouble is often partial or regional, so one contact may connect while another cannot, or calls may work on Wi-Fi and fail on cellular.

Servers and network

FaceTime IP address, servers and network

Checking apple.com from our server…

Questions

FaceTime FAQ

Is FaceTime down right now?

The status at the top of this page shows whether user problem reports for FaceTime are above their usual level, counted in short windows over the last day. Apple's system status page lists known outages and service issues. To check whether the trouble is on your side, try a call on another network, such as Wi-Fi instead of cellular, and see if the same contact can reach you from a different device. If other apps load and a second device signed in to your account can place calls, the service is likely fine.

Why does FaceTime keep saying Waiting for activation?

Waiting for activation means your Apple ID or the phone number tied to it has not finished registering with the service. Check that the device date and time are set automatically, then toggle the app off and on in Settings and sign out of your Apple ID and back in. Contact your carrier if the message stays on an iPhone; the number side of activation can stall on their end.

Why can't I add another person to a group FaceTime call?

Group calls have a device limit, and the Add Person button disappears once you reach it. The other person needs a compatible device and an Apple ID signed in to the service, or a working join link. Start a new group call if the current one is full, or send a fresh link and ask them to join from a supported browser.

Why does FaceTime ring on my iPhone but not on my Mac?

Calls ring on every device signed in to the same Apple ID, provided the app is enabled and notifications can get through. On the Mac, open FaceTime settings and confirm the account is active; then check Focus or Do Not Disturb and the notification permissions for the app. Sign out and back in if the Mac still stays silent after a password change.

Why is FaceTime missing or blocked in some countries?

Some countries and carriers restrict the service, so the app can be missing from the device or fail on every network. Apple's FaceTime help centre covers setup and availability, while the system status page covers service issues. A VPN does not make a blocked call work, and the restriction may apply to audio calls as well as video.

For your site

Put the FaceTime status badge on your site

Paste one of these into a web page, a blog post or a README. The badge shows the same status as this page, based on user problem reports. Browsers can keep a copy for up to 4 hours. It links back here.

HTML

<a href="https://isitdownrightnow.app/services/facetime/"><img src="https://isitdownrightnow.app/badge/facetime.svg" alt="FaceTime status" height="20"></a>

Markdown, for README files

[![FaceTime status](https://isitdownrightnow.app/badge/facetime.svg)](https://isitdownrightnow.app/services/facetime/)

The badge is a plain image: no scripts, no cookies. People who see it on your page load it from our server.

How we track FaceTime

The status on this page comes from user-submitted problem reports for FaceTime, counted in 15-minute windows over the last 24 hours. Each window is compared with the normal level for FaceTime, so a few complaints on a quiet day don't trigger anything, but a sudden jump well above normal does.

When reports climb well above normal, the status here changes to partial outage or major outage and the chart moves with it. This is separate from FaceTime's official status page: user reports tend to show a problem early, while the official page confirms the cause. If the two disagree, check both.