New World outages and problems
User reports, last 24 hours
1 report in total, counted in 15-minute windows
No problem reports came in for New World in the last hour, and at this time of day there are usually almost none. Over the last 24 hours there were 1 report. There has been no spike in reports since 4 November. These are user reports from the US, where most people report New World problems.
Around the world right now: normal in 3 other countries. By country
- NormalClose to the usual level24 h · 1 report
- ElevatedMore than 1.5 times the usual levelNone in this chart
- OutageMore than twice the usual level and far above the day's averageNone in this chart
- Usual levelWhat a usual day sees at that timeAlmost none at this time of day
In the past 24 hours, 1 user report came in for New World. Counting only the 15-minute windows with a spike big enough to count as an outage, that comes to 100.00% uptime for the day.
The busiest 15-minute window had 1 report, about 18 hours ago. That stays below our outage threshold, so it doesn't count as downtime.
New World in November 2026
- Problem reports in November (since 4 November)
- 1
Monthly report for November 2026
People who report a problem with New World to the outage-report feed behind this page can tag what is affected. These are the categories they can pick; the feed shows no counts per category:
- Login
- Purchases
- Server Connection
- Game Play
- Game Launch
- Lag / Latency
New World reports around the world
In the last 24 hours, 1 problem report about New World came in from one country. Right now reports are at the usual level in every country.
| Country | Now | Last hour | 24 hours |
|---|---|---|---|
| The US numbers above | Normal | 0 | 1 |
| The UK | Normal | 0 | 0 |
| Canada | Normal | 0 | 0 |
| The Netherlands | Normal | 0 | 0 |
Each country's status compares its reports with the usual level there.
New World problem spikes, last 30 days
Since 4 November, New World had no outage spikes or periods of elevated reports.
By country
Each square is one day in the countries with the most reports: red when reports stayed at outage level for half an hour or more, amber when they stayed above the usual level for an hour or more, grey otherwise.
- The US1
- Canada0
- The UK0
- The Netherlands0
Country history starts on 4 November 2026. Days run from midnight to midnight, Central European time.
A spike is a sharp rise in problem reports from users, kept exactly as this page showed it at the time. This history starts on 4 November 2026. Monthly reports for all services
How to fix New World not working
New World is up on our end, so if it won't work for you, the problem is most likely on your side. Work through these in order:
Your browser tries to reach newworld.com over your own connection, right now. Nothing is sent to us or stored.
Reload and restart
Reload the page (Ctrl+F5, or Cmd+Shift+R on a Mac), or fully close the app and open it again.
Try another connection
Switch between Wi-Fi and mobile data. If it works on one and not the other, the problem is your network, not New World.
Update the app
Install the latest version from the App Store or Google Play. Old versions can stop connecting after a server-side change.
Common New World error messages
What each message means and what to try. The wording can differ a little between app versions.
-
Lag Detected
- Means
- The game client is not getting a steady response from the server, so movement, combat, or loading can stall.
- Fix
- Wait a minute before you relog, since a forced restart can leave your character stuck in the session. If it keeps happening, restart the game and your router, use a wired connection if you can, and check whether other players are reporting the same issue.
While New World is down: what to use instead
- Steam If the website will not load but your PC copy is installed, try launching from Steam and let it apply any queued update.
- PlayStation or Xbox library If you play on console, open the game from your library; this helps when only the site or store page is having trouble.
- Final Fantasy XIV Pick this if you want another online RPG with quests, crafting, and group fights while New World is unavailable.
- World of Warcraft Use this if you already have it installed and want a large MMO to play until the service works again.
New World IP address, servers and network
- IPv4 addresses
- 3.167.227.110
Show all 4
- 3.167.227.111
- 3.167.227.41
- 3.167.227.90
- IPv6 addresses
- 2600:9000:27e6:3600:6:9904:d280:93a1
Show all 8
- 2600:9000:27e6:3800:6:9904:d280:93a1
- 2600:9000:27e6:4800:6:9904:d280:93a1
- 2600:9000:27e6:5600:6:9904:d280:93a1
- 2600:9000:27e6:5c00:6:9904:d280:93a1
- 2600:9000:27e6:7800:6:9904:d280:93a1
- 2600:9000:27e6:b800:6:9904:d280:93a1
- 2600:9000:27e6:bc00:6:9904:d280:93a1
- Network
- AS16509 · Amazon.com, Inc., registered in the United States
- Served through
- Amazon CloudFront · our check was answered by its Frankfurt (FRA) data centre
- DNS hosted by
- Amazon Route 53
- HTTPS certificate
- Issued by Amazon, valid until 20 Jan 2027 (75 days)
- HTTP/3
- Not advertised
- Our check
- Answered in 739 ms
Checked from our server in Frankfurt, Germany, 1 h ago, for www.newworld.com. A service behind a CDN answers from many data centres, usually the one nearest to you, so these addresses are where its traffic enters, not where its own servers stand. Visitors elsewhere may see different addresses.
Service updates from @playnewworld
No posts about problems from @playnewworld in the last 14 days. The latest is from .
Contact New World support
Tip: New World doesn't list a public status page that we know of, so its help centre and the report chart on this page are the best places to check.
Put the New World status badge on your site
Paste one of these into a web page, a blog post or a README. The badge shows the same status as this page, based on user problem reports. Browsers can keep a copy for up to 4 hours. It links back here.
<a href="https://isitdownrightnow.app/services/new-world/"><img src="https://isitdownrightnow.app/badge/new-world.svg" alt="New World status" height="20"></a>[](https://isitdownrightnow.app/services/new-world/)The badge is a plain image: no scripts, no cookies. People who see it on your page load it from our server.
How we track New World
The status on this page comes from user-submitted problem reports for New World, counted in 15-minute windows over the last 24 hours. Each window is compared with the normal level for New World, so a few complaints on a quiet day don't trigger anything, but a sudden jump well above normal does.
When reports climb well above normal, the status here changes to partial outage or major outage and the chart moves with it. New World doesn't publish a public status page that we know of, so user reports are often the quickest sign that something is wrong on their side.