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Is Apple Store down right now? Live status and outage tracker

No, Apple Store is up.

No widespread outage detected. 1 user report in the last hour is within the normal range.

Live Last spike Data refreshes every 5 minutes
Not working for you? Official status pageStatus page
User reports, last 24 hours, 15 minutes a segment: 96 flowing, 0 slow (elevated), 0 jammed (outage)

User reports, last 24 hours

26 reports in total, counted in 15-minute windows

In the last hour, 1 problem report came in for Apple Store, and at this time of day there are usually almost none. Over the last 24 hours there were 26 reports. Worldwide, most recent reports were about checkout (38%) and login (25%). The last spike in reports was 77 h ago and lasted 1 h 38 min. These are user reports from the US, where most people report Apple Store problems.

Around the world right now: normal in 71 other countries. By country

In the past 24 hours, 26 user reports came in for Apple Store. Counting only the 15-minute windows with a spike big enough to count as an outage, that comes to 100.00% uptime for the day. The busiest 15-minute window had 3 reports, about 23 hours ago. That stays below our outage threshold, so it doesn't count as downtime.
Reports, last hour
1
None the hour before
Uptime, 24 h
100.00%
No outage windows
Last outage
None
In the last 24 hours
Busiest 15 minutes
3
3 reports, 23 h ago
Last 24 hours

Apple Store outages and problems

In the past 24 hours, 26 user reports came in for Apple Store. Counting only the 15-minute windows with a spike big enough to count as an outage, that comes to 100.00% uptime for the day.

The busiest 15-minute window had 3 reports, about 23 hours ago. That stays below our outage threshold, so it doesn't count as downtime.

No problems detected in the last 24 hoursReports for Apple Store stayed at their usual level the whole time.
Report categories

What people can report about Apple Store

What went wrong

What people said was wrong in recent problem reports for Apple Store worldwide.

  1. Checkout38%
  2. Login25%
  3. App25%
  4. Search13%

Share of 8 recent reports that said what was wrong, from every country listed below.

World map

Apple Store reports around the world

In the last 24 hours, 58 problem reports about Apple Store came in from 12 countries. Right now reports are at the usual level in every country.

  • Outage now
  • Problems now
  • Normal
Each dot is a group of recent reports, coloured by how its country is doing now; bigger dots, more reports.
CountryNowLast hour24 hours
The US numbers above Normal 126
The UK Normal 09
Japan Normal 08
Brazil Normal 03
Canada Normal 03
Spain Normal 02
Mexico Normal 02
The Netherlands Normal 01
Poland Normal 01
India Normal 01
Italy Normal 01
Kenya Normal 01

Each country's status compares its reports with the usual level there. 60 more countries had 0 reports in the last 24 hours. Map outlines: Natural Earth.

Last 30 days

Apple Store problem spikes, last 30 days

Since 9 October, Apple Store had 1 outage spike.

  • Sat 3 Oct: no data
  • Sun 4 Oct: no data
  • Mon 5 Oct: no data
  • Tue 6 Oct: no data
  • Wed 7 Oct: no data
  • Thu 8 Oct: no data
  • Fri 9 Oct: 1 report
  • Sat 10 Oct: 0 reports
  • Sun 11 Oct: 0 reports
  • Mon 12 Oct: 0 reports
  • Tue 13 Oct: 0 reports
  • Wed 14 Oct: 0 reports
  • Thu 15 Oct: 3 reports
  • Fri 16 Oct: 3 reports
  • Sat 17 Oct: 4 reports
  • Sun 18 Oct: 5 reports
  • Mon 19 Oct: 0 reports
  • Tue 20 Oct: 1 report
  • Wed 21 Oct: no data
  • Thu 22 Oct: 0 reports
  • Fri 23 Oct: 1 report
  • Sat 24 Oct: 0 reports
  • Sun 25 Oct: 1 report
  • Mon 26 Oct: 2 reports
  • Tue 27 Oct: 1 report
  • Wed 28 Oct: 35 reports (outage spike that day)
  • Thu 29 Oct: 61 reports
  • Fri 30 Oct: 71 reports
  • Sat 31 Oct: 26 reports
  • Sun 1 Nov: no data
  • Outage
    Wed 28 Oct, 17:32–19:10
    Lasted 1 h 38 min
    121peak reports

By country

Each square is one day in the countries with the most reports: red when reports stayed at outage level for half an hour or more, amber when they stayed above the usual level for an hour or more, grey otherwise.

  • The US421
  • The UK83
  • Canada32
  • Germany27
  • Japan24
  • Italy17
  • The Netherlands17
  • India10

Country history starts on 28 October 2026. Days run from midnight to midnight, Central European time.

A spike is a sharp rise in problem reports from users, kept exactly as this page showed it at the time. This history starts on 9 October 2026. Monthly reports for all services

Troubleshooting

How to fix Apple Store not working

Apple Store is up on our end, so if it won't work for you, the problem is most likely on your side. Work through these in order:

Your browser tries to reach apple.com over your own connection, right now. Nothing is sent to us or stored.

  1. Force quit and reopen the Apple Store app

    Swipe up from the bottom of the screen and pause to open the App Switcher, then push the app's card up and off the top of the screen. On an iPhone with a Home button, double-click it instead. Reopen the app and try loading your bag or order status again, because a stuck session often clears this way.

  2. Check cellular access and your Apple Account

    If the app loads on Wi-Fi but stalls on cellular, open Settings > Cellular and make sure the toggle next to Apple Store is on. Some regions call this menu Mobile Data. When checkout or order history keeps asking you to sign in, open Settings, tap your name at the top, and confirm you are signed in to the Apple Account you used for the order.

  3. Update the app and iOS

    Open the App Store, tap your profile picture in the top right, and pull down to refresh the pending updates so you can install any waiting for the Apple Store app. System updates are under Settings > General > Software Update. Install both and restart.

  4. Reinstall the app or switch to the website

    Touch and hold the app icon, tap Remove App, then Delete App, and download it again from the App Store before signing back in. Your orders stay on your Apple Account. If it still fails, try the online store in Safari or on a computer; when the website breaks too, check the official status page at https://www.apple.com/support/systemstatus and contact Apple through the help centre at https://support.apple.com.

While Apple Store is down: what to use instead

  • Apple's website in a browser If the app won't load your bag or freezes at checkout, you can browse, buy and track orders on Apple's website after you sign in with the same Apple Account.
  • Apple Support app It is a separate app, so you can often still book a repair or get help with an order there.
  • A physical Apple Store Staff can sell you a device and take payment in person without the app.
  • Authorized resellers Best Buy and Amazon both sell new Apple devices, which helps when you need the product soon and Apple's checkout keeps failing on you.
Your device

Fix Apple Store on Windows, Mac, Android and iPhone

Apple Store on Windows

Fix
Clear your web browser's cache and cookies, or try using a different browser to access the Apple Store. Also, temporarily disable any active VPNs or ad-blockers that might block the connection.
Check
To check if the Apple Store website is down on Windows, try loading the site in an incognito browser window. You can also verify if Apple's system status page reports any retail outages.
Command Prompt
ping apple.comTest whether Apple Store's servers reply
nslookup apple.comCheck that Apple Store's DNS resolves
tracert apple.comTrace where the connection drops
ipconfig /flushdnsClear the DNS cache, then reload

Apple Store on Mac

Fix
Clear your browser cache in Safari, and disable any active content blockers that might interfere with the Apple Store. Ensure your macOS is updated to the latest version to avoid compatibility issues.
Check
Check the official Apple System Status page to see if the Apple Store services are listed as down. You can also test if the Apple Store website loads in Safari's Private Browsing mode.
Terminal
ping -c 4 apple.comTest whether Apple Store's servers reply
nslookup apple.comCheck that Apple Store's DNS resolves
traceroute apple.comTrace where the connection drops
sudo dscacheutil -flushcache; sudo killall -HUP mDNSResponderFlush the macOS DNS cache, then reload

Apple Store on Android

Fix
Clear the cache of your mobile browser, or try using a different browser to access the Apple Store. Switching your connection from Wi-Fi to mobile data can also help resolve local network issues.
Check
Attempt to load the Apple Store website using a mobile browser on your Android device to see if it responds. If it fails, check online status tools to see if the outage is widespread.

Apple Store on iPhone and iPad

Fix
Force close and restart the Apple Store app, or check the App Store for any available updates. If the issue persists, reinstall the Apple Store app or try accessing the site via Safari.
Check
Open the Apple Store app to see if it loads products, or check the Apple System Status page for service disruptions. You can also try accessing the Apple Store website via Safari to see if the issue is app-specific.
Same time

Problems at the same time as Apple Store

Since 9 October, Apple Store's only spike in problem reports overlapped a spike at another service.

When several services get problem reports at once, something they share, such as a cloud host or a network, can be the real cause. Matching times alone do not prove it.

During the latest spike

Apple Store: Wed 28 Oct, 17:32 to 19:10

116 more services. Red dot: outage. Amber dot: elevated reports.

A spike is a sharp rise in problem reports from users, as the live pages showed it. Times are Central European time.

Busiest times

When people report Apple Store problems

The busiest hour for reports about Apple Store is 18:00 to 19:00 Central European time, and the busiest day is Thursday.

By hour of the day

  • 00:00 to 01:00: 0.44 reports on an average day
  • 01:00 to 02:00: 0.5 reports on an average day
  • 02:00 to 03:00: 0.24 reports on an average day
  • 03:00 to 04:00: 0.25 reports on an average day
  • 04:00 to 05:00: 0.2 reports on an average day
  • 05:00 to 06:00: 0.21 reports on an average day
  • 06:00 to 07:00: 0.04 reports on an average day
  • 07:00 to 08:00: 0 reports on an average day
  • 08:00 to 09:00: 0.16 reports on an average day
  • 09:00 to 10:00: 0.09 reports on an average day
  • 10:00 to 11:00: 0.19 reports on an average day
  • 11:00 to 12:00: 0.18 reports on an average day
  • 12:00 to 13:00: 0.02 reports on an average day
  • 13:00 to 14:00: 0.26 reports on an average day
  • 14:00 to 15:00: 0.6 reports on an average day
  • 15:00 to 16:00: 0.48 reports on an average day
  • 16:00 to 17:00: 0.38 reports on an average day
  • 17:00 to 18:00: 0.7 reports on an average day
  • 18:00 to 19:00: 0.83 reports on an average day
  • 19:00 to 20:00: 0.7 reports on an average day
  • 20:00 to 21:00: 0.82 reports on an average day
  • 21:00 to 22:00: 0.41 reports on an average day
  • 22:00 to 23:00: 0.31 reports on an average day
  • 23:00 to 00:00: 0.41 reports on an average day

By day of the week

  • Monday: 0.59 reports on an average Monday
  • Tuesday: 0.5 reports on an average Tuesday
  • Wednesday: 9.2 reports on an average Wednesday
  • Thursday: 20 reports on an average Thursday
  • Friday: 19 reports on an average Friday
  • Saturday: 7.5 reports on an average Saturday
  • Sunday: 2 reports on an average Sunday

Each bar is the average number of user reports in that hour, or on that day of the week, from 24 days of reports since 5 October 2026. The busiest bar is highlighted. Spikes in reports are left out, so one outage does not set the pattern.

About

What happens when Apple Store goes down

The Apple Store is Apple's own online shop and iPhone app, where you buy and configure a Mac, iPhone, iPad or accessory and then track the order or set up pickup at a retail store. An outage stops checkout and order tracking, which hurts most on launch nights when pre-orders open.

The bag and checkout tend to break first. Product pages often keep loading while your bag refuses to update or the payment step hangs after you confirm with Apple Pay, and signing in with your Apple ID can loop you back to the login screen. Before big launches Apple takes the online store offline on purpose and shows a 'We'll be back' notice, so that page means a planned pause. Problems are often partial and regional because each country runs its own storefront, so pickup availability or order status can fail for you while purchases go through elsewhere; the official status page at https://www.apple.com/support/systemstatus and the help centre at https://support.apple.com are the places to confirm.

Servers and network

Apple Store IP address, servers and network

IPv4 address
23.36.157.47
IPv6 addresses
2a02:26f0:ab00:384::1aca
Show all 5
  • 2a02:26f0:ab00:3a0::1aca
  • 2a02:26f0:ab00:3a2::1aca
  • 2a02:26f0:ab00:3b6::1aca
  • 2a02:26f0:ab00:3be::1aca
Network
AS16625 · Akamai Technologies, Inc., registered in the United States
Served through
Akamai
DNS hosted by
Apple
HTTPS certificate
Issued by Apple Inc., valid until 23 Dec 2026 (52 days)
HTTP/3
Not advertised
Our check
Answered in 99 ms

Checked from our server in Frankfurt, Germany, 10 h ago, for www.apple.com. A service behind a CDN answers from many data centres, usually the one nearest to you, so these addresses are where its traffic enters, not where its own servers stand. Visitors elsewhere may see different addresses.

Checked from 11 places around the world

All 11 locations got an answer from www.apple.com. Fastest from Frankfurt (34 ms), slowest from Warsaw (225 ms). Every location connected through Akamai Technologies, Inc. (AS16625), using 10 different addresses.

LocationResultTimeAddress reached
FrankfurtGermanyUp34 ms23.36.157.47
ViennaAustriaUp125 ms23.210.17.55
MilanItalyUp52 ms104.85.8.209
ParisFranceUp51 ms2.20.169.45
AmsterdamNetherlandsUp73 ms23.210.17.55
MadridSpainUp38 ms23.46.85.51
WarsawPolandUp225 ms23.12.156.37
Los AngelesUSAUp43 ms23.61.213.25
São PauloBrazilUp51 ms23.192.57.52
SingaporeSingaporeUp80 ms125.252.234.165
TokyoJapanUp34 ms23.217.180.246

Checked with check-host.net from its servers in these cities 10 h ago, for www.apple.com. Time is how long each server took to load the page.

Questions

Apple Store FAQ

Is Apple Store down right now?
The status at the top of this page shows whether problem reports for Apple Store are above their usual level, counted in 15-minute windows over the last 24 hours. Apple also has an official status page at https://www.apple.com/support/systemstatus. Check both. If they look calm, open the store in a mobile browser on cellular data instead of your Wi-Fi, because a page that loads there points to your own network or the app on your device.

Why does checkout freeze during a launch preorder?
On big launch nights the online store takes heavy traffic, and the bag or payment step can hang or send you back to the start. Don't keep hitting refresh. Sign in with your Apple Account and save a payment method before preorders open, so checkout has fewer steps that can stall. Look at your email and the order list in the app before you try again, because a page that froze may still have placed the order.

Why is my order stuck on Processing?
An order can sit in Processing while Apple verifies payment or waits for stock, and that is a different issue from the store being down. Give it a day. If the status page shows no problem and the order still won't move, open it in the Apple Store app and contact Apple through the help centre at https://support.apple.com.

Why does the Apple Store app keep asking me to sign in?
The app uses your Apple Account, so a sign-in loop usually means your session expired or the two-factor code isn't reaching your trusted device. Sign out, close the app fully and sign back in. When the code never arrives, check that your trusted device is online; if the account itself is locked, the help centre at https://support.apple.com walks you through recovery.

Why can't I choose in-store pickup for an item?
Pickup depends on stock at the store you selected, so the option grays out when that store has none, even if delivery still works. Try a different nearby store or another color or capacity. If pickup is missing for every store and every product, the problem is more likely on Apple's side, and the status at the top of this page will show whether other people are reporting it too.
For your site

Put the Apple Store status badge on your site

Paste one of these into a web page, a blog post or a README. The badge shows the same status as this page, based on user problem reports. Browsers can keep a copy for up to 4 hours. It links back here.

Apple Store status badge, as it looks now

HTML
<a href="https://isitdownrightnow.app/services/apple-store/"><img src="https://isitdownrightnow.app/badge/apple-store.svg" alt="Apple Store status" height="20"></a>
Markdown, for README files
[![Apple Store status](https://isitdownrightnow.app/badge/apple-store.svg)](https://isitdownrightnow.app/services/apple-store/)

The badge is a plain image: no scripts, no cookies. People who see it on your page load it from our server.

How we track Apple Store

The status on this page comes from user-submitted problem reports for Apple Store, counted in 15-minute windows over the last 24 hours. Each window is compared with the normal level for Apple Store, so a few complaints on a quiet day don't trigger anything, but a sudden jump well above normal does.

When reports climb well above normal, the status here changes to partial outage or major outage and the chart moves with it. This is separate from Apple Store's official status page: user reports tend to show a problem early, while the official page confirms the cause. If the two disagree, check both.

Elsewhere

Check other services

See all 500+ services

Problems elsewhere right now

Strips: user reports, last 6 hours, 15 minutes a segment.