Waterstones outages and problems
User reports, last 24 hours
53 reports in total, counted in 15-minute windows
In the last hour, 42 problem reports came in for Waterstones, and at this time of day there are usually almost none. Over the last 24 hours there were 53 reports. The last spike in reports was 48 min ago and lasted 15 min. These are user reports from the UK, where most people report Waterstones problems.
- NormalClose to the usual level23 h 45 min · 27 reports
- ElevatedMore than 1.5 times the usual levelNone in this chart
- OutageMore than twice the usual level and far above the day's average15 min · 26 reports
- Usual levelWhat a usual day sees at that timeAlmost none at this time of day
In the past 24 hours, 53 user reports came in for Waterstones. Counting only the 15-minute windows with a spike big enough to count as an outage, that comes to 98.96% uptime for the day.
The most recent spike big enough to count as an outage was 45 minutes ago. The busiest 15-minute window of the day had 26 reports, about 45 minutes ago.
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Outage
Ended 45 min agoLasted 15 min26peak reports
Waterstones in November 2026
- Problem reports in November (since 13 November)
- 53
Monthly report for November 2026
People who report a problem with Waterstones to the outage-report feed behind this page can tag what is affected. These are the categories they can pick; the feed shows no counts per category:
- Website
- Login
- App
- Search
- Checkout
- Shipping and returns
Waterstones problem spikes, last 30 days
Since 13 November, Waterstones had 1 outage spike.
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Outage
Fri 13 Nov, 13:46–14:01Lasted 15 min26peak reports
A spike is a sharp rise in problem reports from users, kept exactly as this page showed it at the time. This history starts on 13 November 2026. Monthly reports for all services
How to fix Waterstones not working
When Waterstones itself is having trouble, these steps won't bring it back, but they will rule out anything on your side:
Your browser tries to reach waterstones.com over your own connection, right now. Nothing is sent to us or stored.
Reload and restart
Reload the page (Ctrl+F5, or Cmd+Shift+R on a Mac), or fully close the app and open it again.
Try another connection
Switch between Wi-Fi and mobile data. If it works on one and not the other, the problem is your network, not Waterstones.
Update the app
Install the latest version from the App Store or Google Play. Old versions can stop connecting after a server-side change.
Problems at the same time as Waterstones
Since 13 November, Waterstones's only spike in problem reports overlapped a spike at another service.
When several services get problem reports at once, something they share, such as a cloud host or a network, can be the real cause. Matching times alone do not prove it.
During the latest spike
Waterstones: Fri 13 Nov, 13:46 to 14:01
- Microsoft Teams, outage,12 Nov 15:45 to 14:45
- Microsoft Outlook, outage,12 Nov 17:15 to 14:45
- Microsoft OneDrive, outage,12 Nov 18:00 to 14:45
- Microsoft 365, outage,12 Nov 18:15 to 14:45
- Microsoft Copilot, outage,12 Nov 18:30 to 14:45
- Microsoft Store, outage,12 Nov 18:30 to 14:45
- Gmail, outage,12 Nov 18:45 to 14:45
- Microsoft Account, outage,12 Nov 18:45 to 14:45
134 more services. Red dot: outage. Amber dot: elevated reports.
A spike is a sharp rise in problem reports from users, as the live pages showed it. Times are Central European time.
Waterstones IP address, servers and network
Checking waterstones.com from our server…
Contact Waterstones support
Tip: Waterstones doesn't list a public status page that we know of, so its help centre and the report chart on this page are the best places to check.
Put the Waterstones status on your site
Paste one of these into a web page, a blog post or a README: a small badge, or a card with the chart. Both show the same status as this page, based on user problem reports, and link back here.
<a href="https://isitdownrightnow.app/services/waterstones/"><img src="https://isitdownrightnow.app/badge/waterstones.svg" alt="Waterstones status" height="20"></a>[](https://isitdownrightnow.app/services/waterstones/)A live card with the chart
The status, reports in the last hour and the last 24 hours, updated every 5 minutes. Use the frame, or the image where frames are not allowed, such as newsletters.
<iframe src="https://isitdownrightnow.app/embed/waterstones/" title="Waterstones status" width="100%" height="230" style="border:0;max-width:560px" loading="lazy"></iframe>
<p><a href="https://isitdownrightnow.app/services/waterstones/">Waterstones status</a> from IsItDownRightNow.app</p><a href="https://isitdownrightnow.app/services/waterstones/"><img src="https://isitdownrightnow.app/share/waterstones.png" alt="Waterstones status: problem reports over the last 24 hours" width="600" height="315" loading="lazy"></a>[](https://isitdownrightnow.app/services/waterstones/)Badge, frame and image load no scripts from other sites and set no cookies; people who see them on your page load them from our server. More for journalists.
How we track Waterstones
The status on this page comes from user-submitted problem reports for Waterstones, counted in 15-minute windows over the last 24 hours. Each window is compared with the normal level for Waterstones, so a few complaints on a quiet day don't trigger anything, but a sudden jump well above normal does.
When reports climb well above normal, the status here changes to partial outage or major outage and the chart moves with it. Waterstones doesn't publish a public status page that we know of, so user reports are often the quickest sign that something is wrong on their side.