Is Totalplay down right now? Live status and outage tracker

Totalplay outages and problems

User reports, last 24 hours

704 reports in total, counted in 15-minute windows

In the last hour, 23 problem reports came in for Totalplay, against about 43 at this time on a usual day. Over the last 24 hours there were 704 reports. The last spike in reports was 18 h ago and lasted 15 min. These are user reports from Mexico, where most people report Totalplay problems.

30 15

24 h ago18 h12 h6 hNow

• NormalClose to the usual level23 h · 607 reports
• ElevatedMore than 1.5 times the usual level1 h · 97 reports
• OutageMore than twice the usual level and far above the day's averageNone in this chart
• Usual levelWhat a usual day sees at that timeAbout 43 an hour now

Reports, last hour

23

8% on the hour before

Uptime, 24 h

100.00%

No outage windows

Last outage

None

In the last 24 hours

Busiest 15 minutes

29

29 reports, 23 h ago

In the past 24 hours, 704 user reports came in for Totalplay. Counting only the 15-minute windows with a spike big enough to count as an outage, that comes to 100.00% uptime for the day.

The busiest 15-minute window had 29 reports, about 23 hours ago. That stays below our outage threshold, so it doesn't count as downtime.

• Elevated reports
  Ended 18 h ago

  Lasted 15 min
  17peak reports
• Elevated reports
  Ended 23 h ago

  Lasted 1 h
  29peak reports

Totalplay in November 2026

Problem reports in November (since 3 November)

783

Monthly report for November 2026

People who report a problem with Totalplay to the outage-report feed behind this page can tag what is affected. These are the categories they can pick; the feed shows no counts per category:

• Internet móvil
• SMS
• Internet de banda ancha
• TV
• Llamadas de voz
• WiFi
• Señal móvil
• Dinero Móvil

Totalplay problem spikes, last 30 days

Since 3 November, Totalplay had 1 outage spike and 2 periods of elevated reports. The longest lasted 1 h, on 4 November.

• Elevated reports
  Wed 4 Nov, 08:27–08:42

  Lasted 15 min
  19peak reports
• Elevated reports
  Wed 4 Nov, 07:31–07:46

  Lasted 15 min
  22peak reports
• Outage
  Wed 4 Nov, 03:12–04:12

  Lasted 1 h
  34peak reports

A spike is a sharp rise in problem reports from users, kept exactly as this page showed it at the time. This history starts on 3 November 2026. Monthly reports for all services

How to fix Totalplay not working

Totalplay is up on our end, so if it won't work for you, the problem is most likely on your side. Work through these in order:

1. Reload and restart

   Reload the page (Ctrl+F5, or Cmd+Shift+R on a Mac), or fully close the app and open it again.

2. Try another connection

   Switch between Wi-Fi and mobile data. If it works on one and not the other, the problem is your network, not Totalplay.

3. Update the app

   Install the latest version from the App Store or Google Play. Old versions can stop connecting after a server-side change.

While Totalplay is down: what to use instead

• Telcel mobile data Use your phone as a hotspot if home internet is out and you need work chat or basic browsing.
• Telmex Infinitum A nearby Telmex connection helps if you can move a laptop to a friend’s home or office that has service.
• izzi izzi can cover internet or TV access in many Mexican cities if you already have access through another account or location.
• Megacable Megacable is another fixed internet and TV provider in Mexico; it helps when your building has a separate working line.

Problems at the same time as Totalplay

Since 3 November, all 3 of Totalplay's spikes in problem reports overlapped a spike at another service.

When several services get problem reports at once, something they share, such as a cloud host or a network, can be the real cause. Matching times alone do not prove it.

A spike is a sharp rise in problem reports from users, as the live pages showed it. Times are Central European time.

When people report Totalplay problems

The busiest hour for reports about Totalplay is 01:00 to 02:00 Central European time, and the busiest day is Wednesday.

Each bar is the average number of user reports in that hour, or on that day of the week, from 29 days of reports since 5 October 2026. The busiest bar is highlighted. Spikes in reports are left out, so one outage does not set the pattern.

Totalplay IP address, servers and network

Service updates from @TotalplayAyuda

No posts about problems from @TotalplayAyuda in the last 14 days. The latest is from .