Is Telefonica Mexico down right now? Live status and outage tracker

Telefonica Mexico outages and problems

User reports, last 24 hours

152 reports in total, counted in 15-minute windows

In the last hour, 6 problem reports came in for Telefonica Mexico, against about 4 at this time on a usual day. Over the last 24 hours there were 152 reports. The last spike in reports was 6 h ago and lasted 16 min. These are user reports from Mexico, where most people report Telefonica Mexico problems.

12 6

24 h ago18 h12 h6 hNow

• NormalClose to the usual level23 h 30 min · 130 reports
• ElevatedMore than 1.5 times the usual level15 min · 10 reports
• OutageMore than twice the usual level and far above the day's average15 min · 12 reports
• Usual levelWhat a usual day sees at that timeAbout 4 an hour now

Reports, last hour

6

20% on the hour before

Uptime, 24 h

98.96%

15 min of outage

Last outage

8 h ago

Lasted 15 min

Busiest 15 minutes

12

12 reports, 8 h ago

In the past 24 hours, 152 user reports came in for Telefonica Mexico. Counting only the 15-minute windows with a spike big enough to count as an outage, that comes to 98.96% uptime for the day.

The most recent spike big enough to count as an outage was 8 hours ago. The busiest 15-minute window of the day had 12 reports, about 8 hours ago.

• Elevated reports
  Ended 6 h ago

  Lasted 15 min
  10peak reports
• Outage
  Ended 8 h ago

  Lasted 15 min
  12peak reports

Telefonica Mexico in November 2026

Problem reports in November (since 3 November)

162

Monthly report for November 2026

People who report a problem with Telefonica Mexico to the outage-report feed behind this page can tag what is affected. These are the categories they can pick; the feed shows no counts per category:

• Sitio web
• Internet móvil
• SMS
• Llamadas de voz
• Facturación
• Señal móvil

Telefonica Mexico problem spikes, last 30 days

Since 3 November, Telefonica Mexico had 1 outage spike and 1 period of elevated reports. The longest lasted 26 min, on 4 November.

• Elevated reports
  Wed 4 Nov, 20:52–21:08

  Lasted 16 min
  10peak reports
• Outage
  Wed 4 Nov, 18:57–19:23

  Lasted 26 min
  17peak reports

A spike is a sharp rise in problem reports from users, kept exactly as this page showed it at the time. This history starts on 3 November 2026. Monthly reports for all services

How to fix Telefonica Mexico not working

Telefonica Mexico is up on our end, so if it won't work for you, the problem is most likely on your side. Work through these in order:

1. Reload and restart

   Reload the page (Ctrl+F5, or Cmd+Shift+R on a Mac), or fully close the app and open it again.

2. Try another connection

   Switch between Wi-Fi and mobile data. If it works on one and not the other, the problem is your network, not Telefonica Mexico.

3. Update the app

   Install the latest version from the App Store or Google Play. Old versions can stop connecting after a server-side change.

While Telefonica Mexico is down: what to use instead

• Mi Movistar app If the website fails, try the app for balance checks and top-ups over mobile data or Wi-Fi.
• Movistar store A store can help with SIM problems and cash top-ups when online account pages do not load.
• Telcel Use another Mexican mobile line if you need calls or data while Telefonica Mexico has service problems.
• AT&T México A second line on AT&T México can keep you reachable if your Movistar connection drops.

Problems at the same time as Telefonica Mexico

Since 3 November, all 2 of Telefonica Mexico's spikes in problem reports overlapped a spike at another service.

When several services get problem reports at once, something they share, such as a cloud host or a network, can be the real cause. Matching times alone do not prove it.

A spike is a sharp rise in problem reports from users, as the live pages showed it. Times are Central European time.

When people report Telefonica Mexico problems

The busiest hour for reports about Telefonica Mexico is 20:00 to 21:00 Central European time, and the busiest day is Wednesday.

Each bar is the average number of user reports in that hour, or on that day of the week, from 29 days of reports since 5 October 2026. The busiest bar is highlighted. Spikes in reports are left out, so one outage does not set the pattern.

Telefonica Mexico IP address, servers and network

Service updates from @TelefonicaMX

No posts about problems from @TelefonicaMX in the last 14 days. The latest is from .