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Is One New Zealand down right now? Live status and outage tracker

No, One New Zealand is up.

No widespread outage detected. 4 user reports in the last hour is within the normal range.

Live Last spike 22 h ago Updated 5 min ago Data refreshes every 5 minutes

Not working for you?

User reports, last 24 hours, 15 minutes a segment: 96 flowing 0 slow (elevated) 0 jammed (outage)

User reports, last 24 hours

68 reports in total, counted in 15-minute windows

In the last hour, 4 problem reports came in for One New Zealand, and at this time of day there are usually almost none. Over the last 24 hours there were 68 reports. Most recent reports were about home broadband (67%) and internet (20%). The last spike in reports was 22 h ago and lasted 15 min. These are user reports from New Zealand, where most people report One New Zealand problems.

NormalClose to the usual level24 h · 68 reports
ElevatedMore than 1.5 times the usual levelNone in this chart
OutageMore than twice the usual level and far above the day's averageNone in this chart
Usual levelWhat a usual day sees at that timeAlmost none at this time of day

Reports, last hour

Same as the hour before

Uptime, 24 h

100.00%

No outage windows

Last outage

None

In the last 24 hours

Busiest 15 minutes

8 reports, 22 h ago

Last 24 hours

One New Zealand outages and problems

In the past 24 hours, 68 user reports came in for One New Zealand. Counting only the 15-minute windows with a spike big enough to count as an outage, that comes to 100.00% uptime for the day.

The busiest 15-minute window had 8 reports, about 22 hours ago. That stays below our outage threshold, so it doesn't count as downtime.

No problems detected in the last 24 hoursReports for One New Zealand stayed at their usual level the whole time.

This month

One New Zealand in October 2026

Problem reports in October (since 28 October): 77

Monthly report for October 2026

What went wrong

What people said was wrong in recent problem reports for One New Zealand.

Home broadband67%
Internet20%
Phone7%
Mobile Internet7%

Share of 15 recent reports that said what was wrong.

Last 30 days

One New Zealand problem spikes, last 30 days

Since 28 October, One New Zealand had no outage spikes, but 1 period of elevated reports.

Elevated reports

Wed 28 Oct, 12:32–12:47

Lasted 15 min

10peak reports

A spike is a sharp rise in problem reports from users, kept exactly as this page showed it at the time. This history starts on 28 October 2026. Monthly reports for all services

Troubleshooting

How to fix One New Zealand not working

One New Zealand is up on our end, so if it won't work for you, the problem is most likely on your side. Work through these in order:

Your browser tries to reach one.nz over your own connection, right now. Nothing is sent to us or stored.

Re-register on the One New Zealand network
Open Control Center on iPhone or Quick Settings on Android, turn Airplane Mode on for ten seconds, then off. Watch the signal bars. Restart the phone if it still shows no service; a fresh network registration often clears a stuck connection.
Check One New Zealand mobile data settings
Open Settings > Mobile Data on iPhone and turn Mobile Data on; on Android, use Settings > Network & internet > Mobile network. Set Network Selection to Automatic so the phone registers on the available network instead of holding a failed manual choice.
Power cycle the One New Zealand router
Unplug the router from power, wait thirty seconds, plug it back in, then check the power and internet lights; if the internet light stays off, reseat the cable from the wall to the router and try a spare cable. A full reboot lets the link retrain before you change any settings.
Reset phone network settings for One New Zealand
Reset network settings if calls and data fail on this handset alone. On iPhone, go to Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings; on Android, check Settings > System > Reset options for the network reset entry. That wipes saved Wi-Fi passwords and Bluetooth pairings.

While One New Zealand is down: what to use instead

Another mobile network Use a SIM from a different provider in a spare phone to make calls and send texts while your usual mobile connection is unavailable.
Wi-Fi messaging Send messages through WhatsApp or Signal over a working Wi-Fi connection to reach contacts who use the same app.
Landline or VoIP Call from a home landline or a VoIP service on your computer when mobile voice is the part that is failing.
Website instead of app Open the account area in a browser on another connection when the app will not load and you need to manage your account.

Same time

Problems at the same time as One New Zealand

Since 28 October, One New Zealand's only spike in problem reports overlapped a spike at another service.

When several services get problem reports at once, something they share, such as a cloud host or a network, can be the real cause. Matching times alone do not prove it.

During the latest spike

One New Zealand: Wed 28 Oct, 12:32 to 12:47

34 more services. Red dot: outage. Amber dot: elevated reports.

A spike is a sharp rise in problem reports from users, as the live pages showed it. Times are Central European time.

About

What happens when One New Zealand goes down

One New Zealand is a New Zealand telecom provider whose mobile and home broadband networks carry calls and internet traffic. Households and small businesses rely on it, so an outage can cut off a call or leave a home connection dead.

When One New Zealand has a problem, the first sign is often a mobile signal that drops to one bar or vanishes, and calls fail while mobile data stalls. Home broadband can follow: the router shows no internet and pages time out. The status at the top reflects problem reports from you and other people, counted in 15-minute windows over the last 24 hours, and it does not come from any ping, probe, poll or check by the site, which never checks from multiple locations. Trouble is often regional or partial; one suburb or one service can be hit while another connection nearby still works.

Servers and network

One New Zealand IP address, servers and network

Checking one.nz from our server…

Questions

One New Zealand FAQ

Is One New Zealand down right now?

The status at the top of this page shows whether user problem reports for the service are above their usual level, counted in 15-minute windows over the last 24 hours. To test your side, switch between Wi-Fi and mobile data, try a second device on the same connection, restart the app, and reopen the browser. If the symptom follows you everywhere, your equipment is less likely to be the cause.

Why does the One NZ app sign me out or show an error when I check my account?

The app can sign you out when your session expires or when the phone flips between Wi-Fi and mobile data mid-check. Sign in again after a restart, and if the same error appears on another device, leave it for a short while because the account side may be busy.

Why does mobile data stop working after I leave Wi-Fi?

Your phone may stay on a weak Wi-Fi signal, or mobile data may be off after a software update; turn Wi-Fi off and restart the handset. Calls and texts can still work while data fails, which usually points to a phone setting rather than the network.

Why did my card payment or top up fail in the One NZ app?

A payment can fail when the bank declines the card or when the app loses its connection during the step. Check the card details and wait before retrying so you do not create a second charge.

Why does Wi-Fi Calling fail to turn on for my One NZ number?

Wi-Fi Calling can fail when the handset does not support it or when the phone has not installed the carrier settings update. Check the setting on another Wi-Fi network and restart the phone before you contact support.

For your site

Put the One New Zealand status badge on your site

Paste one of these into a web page, a blog post or a README. The badge shows the same status as this page, based on user problem reports. Browsers can keep a copy for up to 4 hours. It links back here.

HTML

<a href="https://isitdownrightnow.app/services/onenewzealand/"><img src="https://isitdownrightnow.app/badge/onenewzealand.svg" alt="One New Zealand status" height="20"></a>

Markdown, for README files

[![One New Zealand status](https://isitdownrightnow.app/badge/onenewzealand.svg)](https://isitdownrightnow.app/services/onenewzealand/)

The badge is a plain image: no scripts, no cookies. People who see it on your page load it from our server.

How we track One New Zealand

The status on this page comes from user-submitted problem reports for One New Zealand, counted in 15-minute windows over the last 24 hours. Each window is compared with the normal level for One New Zealand, so a few complaints on a quiet day don't trigger anything, but a sudden jump well above normal does.

When reports climb well above normal, the status here changes to partial outage or major outage and the chart moves with it. One New Zealand doesn't publish a public status page that we know of, so user reports are often the quickest sign that something is wrong on their side.