Smart Hub outages and problems
In the past 24 hours, 15 user reports came in for Smart Hub. Counting only the 15-minute windows with a spike big enough to count as an outage, that comes to 100.00% uptime for the day.
The busiest 15-minute window had 2 reports, about 19 hours ago. That stays below our outage threshold, so it doesn't count as downtime.
Smart Hub in October 2026
- Problem reports in October (since 27 October)
- 16
Monthly report for October 2026
What people said was wrong in recent problem reports for Smart Hub, as a share of those reports:
- 67% Server Connection
- 33% App
Where Smart Hub problem reports come from
Recent reports came from 8 areas. The most came from around Dallas, TX, Baltimore, MD and New York City, NY. Share of recent reports by area, named after its biggest town:
- 20% Dallas, TX
- 13% Baltimore, MD
- 7% New York City, NY
- 7% Washington, DC
- 7% Louisville, KY
- 7% Atlanta, GA
From 15 recent problem reports. Big cities always send the most, so reports from many places point to a widespread problem, and one area far ahead of the rest can mean a regional one. Town names: GeoNames.
Smart Hub problem spikes, last 30 days
Since 27 October, Smart Hub had no outage spikes or periods of elevated reports.
A spike is a sharp rise in problem reports from users, kept exactly as this page showed it at the time. This history starts on 27 October 2026. Monthly reports for all services
How to fix Smart Hub not working
Smart Hub is up on our end, so if it won't work for you, the problem is most likely on your side. Work through these in order:
Your browser tries to reach samsung.com over your own connection, right now. Nothing is sent to us or stored.
Reload and restart
Reload the page (Ctrl+F5, or Cmd+Shift+R on a Mac), or fully close the app and open it again.
Try another connection
Switch between Wi-Fi and mobile data. If it works on one and not the other, the problem is your network, not Smart Hub.
Update the app
Install the latest version from the App Store or Google Play. Old versions can stop connecting after a server-side change.
While Smart Hub is down: what to use instead
- Streaming stick Plug a Roku or Fire TV stick into an HDMI port when the built-in apps will not open, then use its remote and menu instead.
- Phone casting Open a streaming app on your phone or tablet and cast it to the TV when you want to watch something without the hub screen.
- HDMI input Switch the TV to a games console or cable box input when you just need a picture on screen and not the app grid.
- Service website Watch through a streaming service's website on a laptop or tablet when the TV app will not launch and you have another screen handy.
Smart Hub IP address, servers and network
Checking samsung.com from our server…
Put the Smart Hub status badge on your site
Paste one of these into a web page, a blog post or a README. The badge shows the same status as this page, based on user problem reports. Browsers can keep a copy for up to 4 hours. It links back here.
<a href="https://isitdownrightnow.app/services/smart-hub/"><img src="https://isitdownrightnow.app/badge/smart-hub.svg" alt="Smart Hub status" height="20"></a>[](https://isitdownrightnow.app/services/smart-hub/)The badge is a plain image: no scripts, no cookies. People who see it on your page load it from our server.
How we track Smart Hub
The status on this page comes from user-submitted problem reports for Smart Hub, counted in 15-minute windows over the last 24 hours. Each window is compared with the normal level for Smart Hub, so a few complaints on a quiet day don't trigger anything, but a sudden jump well above normal does.
When reports climb well above normal, the status here changes to partial outage or major outage and the chart moves with it. Smart Hub doesn't publish a public status page that we know of, so user reports are often the quickest sign that something is wrong on their side.