M1 m1.com.sg

Is M1 down right now? Live status and outage tracker

No, M1 is up.

No widespread outage detected. 1 user report in the last hour is within the normal range.

Live Last spike 16 h ago Updated 3 min ago Data refreshes every 5 minutes

Not working for you?

User reports, last 24 hours, 15 minutes a segment: 96 flowing 0 slow (elevated) 0 jammed (outage)

User reports, last 24 hours

131 reports in total, counted in 15-minute windows

In the last hour, 1 problem report came in for M1, against about 5 at this time on a usual day. Over the last 24 hours there were 131 reports. Most recent reports were about broadband internet (58%) and mobile internet (32%). The last spike in reports was 16 h ago and lasted 15 min. These are user reports from Singapore, where most people report M1 problems.

NormalClose to the usual level24 h · 131 reports
ElevatedMore than 1.5 times the usual levelNone in this chart
OutageMore than twice the usual level and far above the day's averageNone in this chart
Usual levelWhat a usual day sees at that timeAbout 5 an hour now

Reports, last hour

75% on the hour before

Uptime, 24 h

100.00%

No outage windows

Last outage

None

In the last 24 hours

Busiest 15 minutes

9 reports, 16 h ago

Last 24 hours

M1 outages and problems

In the past 24 hours, 131 user reports came in for M1. Counting only the 15-minute windows with a spike big enough to count as an outage, that comes to 100.00% uptime for the day.

The busiest 15-minute window had 9 reports, about 16 hours ago. That stays below our outage threshold, so it doesn't count as downtime.

No problems detected in the last 24 hoursReports for M1 stayed at their usual level the whole time.

This month

M1 in October 2026

Problem reports in October (since 28 October): 144

Monthly report for October 2026

What went wrong

What people said was wrong in recent problem reports for M1.

Broadband Internet58%
Mobile Internet32%
Voice calls3%
WiFi3%
Mobile Signal3%

Share of 31 recent reports that said what was wrong.

World map

Where M1 problem reports come from

The map shows where recent problem reports for M1 came from in Singapore. Big cities always send the most, so dots in many places point to a widespread problem, and one area far ahead of the rest can mean a regional one.

Outage now
Problems now
Normal

Each dot is a group of recent reports, coloured by how its country is doing now; bigger dots, more reports.

Map outlines: Natural Earth.

Last 30 days

M1 problem spikes, last 30 days

Since 28 October, M1 had no outage spikes, but 1 period of elevated reports.

Elevated reports

Wed 28 Oct, 18:13–18:28

Lasted 15 min

10peak reports

A spike is a sharp rise in problem reports from users, kept exactly as this page showed it at the time. This history starts on 28 October 2026. Monthly reports for all services

Troubleshooting

How to fix M1 not working

M1 is up on our end, so if it won't work for you, the problem is most likely on your side. Work through these in order:

Your browser tries to reach m1.com.sg over your own connection, right now. Nothing is sent to us or stored.

Check the report level on this M1 page
Look at the status line at the top: it shows whether user problem reports for M1 are above their usual level, counted in 15-minute windows over the last 24 hours. The site does not ping or probe the service. A normal level points to a local phone or line issue; a spike means others report trouble too.
Toggle Airplane Mode on your phone
Open Control Center on your iPhone or Quick Settings on Android, turn Airplane Mode on, wait ten seconds, then turn it off. This forces the phone to reconnect to the M1 network. A stuck data session often clears with it. If calls or data still fail, go to the next step.
Recheck M1 mobile data after a restart
Go to Settings > Mobile Data on iPhone or Settings > Network & internet > Mobile network on Android and confirm mobile data is on. Restart the phone, then open a web page or send a message; a fresh boot re-registers the SIM with the network.
Reset M1 network settings
On iPhone, go to Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings. On Android, open Settings > System > Reset options > Reset Wi-Fi, mobile & Bluetooth and confirm; this wipes saved Wi-Fi and Bluetooth pairings, so pair your devices again after.

While M1 is down: what to use instead

Wi-Fi calling Turn it on at home when mobile signal drops; calls and texts still go through.
Spare SIM A spare SIM or eSIM from another operator gets you online and reachable for calls while your main line has no service, which helps most when you need a number for work or deliveries.
M1 website Sign in through a browser on Wi-Fi when the app will not load and you need to check your bill or account.
Public Wi-Fi Connect at a mall or MRT station when you need data and the mobile network is out.

Same time

Problems at the same time as M1

Since 28 October, M1's only spike in problem reports overlapped a spike at another service.

When several services get problem reports at once, something they share, such as a cloud host or a network, can be the real cause. Matching times alone do not prove it.

During the latest spike

M1: Wed 28 Oct, 18:13 to 18:28

49 more services. Red dot: outage. Amber dot: elevated reports.

A spike is a sharp rise in problem reports from users, as the live pages showed it. Times are Central European time.

Busiest times

When people report M1 problems

The busiest hour for reports about M1 is 11:00 to 12:00 Central European time, and the busiest day is Wednesday.

By hour of the day

By day of the week

Each bar is the average number of user reports in that hour, or on that day of the week, from 22 days of reports since 5 October 2026. The busiest bar is highlighted. Spikes in reports are left out, so one outage does not set the pattern.

About

What happens when M1 goes down

M1 is a Singapore telecom provider for mobile lines and home broadband, and people on its network rely on it for calls, texts, mobile data, and home internet. An outage cuts those links, so a call drops or your home connection goes dark while you work.

Mobile data often stalls first. Pages hang and apps time out while your phone still shows bars, and calls can fail before the first ring or drop mid-conversation. Texts may sit unsent until the network catches up, and home broadband faults look like a router that stays connected but loads nothing. Reports often cluster by area or by service, so one neighborhood can lose mobile data while another keeps working; a broadband fault can sit apart from mobile issues.

Servers and network

M1 IP address, servers and network

Checking m1.com.sg from our server…

Questions

M1 FAQ

Is M1 down right now?

The status at the top of this page shows whether user problem reports for the service are above their usual level, counted in 15-minute windows over the last 24 hours. The site does not ping, probe, poll or monitor services itself, and it never checks from multiple locations. If your M1 app or mobile data fails, switch to another connection, try the same account on a second device, ask someone nearby on the same network, and restart the app before you blame the service.

Why does the M1 app keep showing a login error when I open it?

A login failure usually comes from a stale session or a delayed one-time password SMS. Close the app, switch between Wi-Fi and mobile data, request a fresh code, and try the SIM in another handset if the code still does not arrive.

M1 broadband is connected but pages will not load. What should I check?

Start with the router lights and a wired device; if the wired device works, the fault is likely your Wi-Fi or one phone, and if both wired and Wi-Fi fail, restart the router and the optical box. A red or amber internet light points to the line or account side, so keep the router on and test whether your mobile data works.

Why is my M1 prepaid top-up not showing on my phone?

A top-up can take a moment to post, and a phone that was off or out of signal may not refresh its balance until you restart it or toggle airplane mode. Check the balance from the app on another connection, confirm the payment cleared with your bank or card, keep the receipt, and ask support to trace the top-up if the credit is still missing.

Why does my M1 mobile data stop working while calls and SMS still work?

Calls and texts use the voice side of the network, so a data-only failure often points to an APN setting, a spent data allowance, a handset fault, or a local network issue. Toggle mobile data and restart the phone. Check the APN against the saved settings, then compare with another handset on the same SIM; if data works there, your phone settings are the likely cause, and if it fails there too, the line or network side needs a report.

For your site

Put the M1 status badge on your site

Paste one of these into a web page, a blog post or a README. The badge shows the same status as this page, based on user problem reports. Browsers can keep a copy for up to 4 hours. It links back here.

HTML

<a href="https://isitdownrightnow.app/services/m1/"><img src="https://isitdownrightnow.app/badge/m1.svg" alt="M1 status" height="20"></a>

Markdown, for README files

[![M1 status](https://isitdownrightnow.app/badge/m1.svg)](https://isitdownrightnow.app/services/m1/)

The badge is a plain image: no scripts, no cookies. People who see it on your page load it from our server.

How we track M1

The status on this page comes from user-submitted problem reports for M1, counted in 15-minute windows over the last 24 hours. Each window is compared with the normal level for M1, so a few complaints on a quiet day don't trigger anything, but a sudden jump well above normal does.

When reports climb well above normal, the status here changes to partial outage or major outage and the chart moves with it. M1 doesn't publish a public status page that we know of, so user reports are often the quickest sign that something is wrong on their side.