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Izzi izzi.mx Live · Operational

Is Izzi down right now? Live status and outage tracker

No, Izzi is up.

No widespread outage detected. 18 user reports in the last hour is within the normal range.

Reports, last hour: 18
Usual at this hour: ≈ 40
Vs the hour before: +100%

User reports, last 24 hours, one bar per 15 minutes. Dashed line: the usual level. 95 normal · 1 elevated · 0 outage

Not working for you?

Last spike 9 h ago · Updated 3 min ago · Data refreshes every 5 minutes

01 · User reports

18 reports in the last hour

From a public outage-reporting feed, counted in 15-minute windows. The verdict above is based on these.

Last 24 hours

Izzi outages and problems

User reports, last 24 hours

483 reports in total, counted in 15-minute windows

In the last hour, 18 problem reports came in for Izzi, against about 40 at this time on a usual day. Over the last 24 hours there were 483 reports. The last spike in reports was 9 h ago and lasted 17 min. These are user reports from Mexico, where most people report Izzi problems.

NormalClose to the usual level23 h 45 min · 467 reports
ElevatedMore than 1.5 times the usual level15 min · 16 reports
OutageMore than twice the usual level and far above the day's averageNone in this chart
Usual levelWhat a usual day sees at that timeAbout 40 an hour now

Reports, last hour

100% on the hour before

Uptime, 24 h

100.00%

No outage windows

Last outage

None

In the last 24 hours

Busiest 15 minutes

19 reports, 23 h ago

Izzi status card: No, Izzi is up. User reports over the last 24 hours. — **Share this status**The picture people see when this page is shared: the answer and the last 24 hours of reports.
Image

In the past 24 hours, 483 user reports came in for Izzi. Counting only the 15-minute windows with a spike big enough to count as an outage, that comes to 100.00% uptime for the day.

The busiest 15-minute window had 19 reports, about 23 hours ago. That stays below our outage threshold, so it doesn't count as downtime.

Elevated reports

Ended 9 h ago

Lasted 15 min

16peak reports

This month

Izzi in November 2026

Problem reports in November (since 3 November): 643

Monthly report for November 2026

People who report a problem with Izzi to the outage-report feed behind this page can tag what is affected. These are the categories they can pick; the feed shows no counts per category:

Internet móvil
SMS
Internet de banda ancha
TV
Llamadas de voz
WiFi
Señal móvil
Dinero Móvil

Last 30 days

Izzi problem spikes, last 30 days

Since 3 November, Izzi had 1 outage spike and 2 periods of elevated reports. The longest lasted 1 h 39 min, on 3 November.

Elevated reports

Wed 4 Nov, 17:25–17:42

Lasted 17 min

17peak reports
Elevated reports

Wed 4 Nov, 07:16–07:31

Lasted 15 min

16peak reports
Outage

Tue 3 Nov, 23:53–01:32

Lasted 1 h 39 min

34peak reports

A spike is a sharp rise in problem reports from users, kept exactly as this page showed it at the time. This history starts on 3 November 2026. Monthly reports for all services

Troubleshooting

How to fix Izzi not working

Izzi is up on our end, so if it won't work for you, the problem is most likely on your side. Work through these in order:

Your browser tries to reach izzi.mx over your own connection, right now. Nothing is sent to us or stored.

Reconnect to your Izzi Wi-Fi
Open Settings > Wi-Fi on iPhone, or Settings > Network & internet > Internet on Android. Turn Wi-Fi off, turn it back on, then choose your home network and enter the modem password from the label if your phone asks for it.
Restart the Izzi modem
Unplug the modem power cable from the wall outlet, wait 30 seconds, and plug it back in. Give it 5 to 10 minutes, then try a site or app after the Power and Online lights stop changing.
Clear DNS on your computer
On Windows, open Command Prompt and run ipconfig /flushdns, then close and reopen your browser. On macOS, open Terminal and run sudo dscacheutil -flushcache; sudo killall -HUP mDNSResponder, then enter your Mac password if asked.
Reset the saved network
On iPhone, go to Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings. On Windows 11, go to Settings > Network & internet > Advanced network settings > Network reset, then restart and connect to your Izzi Wi-Fi again.

While Izzi is down: what to use instead

Mobile data Use a Telcel, AT&T México, or Movistar connection as a hotspot if your home internet is the part that failed.
izzi.mx Try the website if the app will not open, hangs after login, or does not load your account details.
izzi app Use the app if the website will not load or the payment page keeps failing in your browser.
Another fixed connection A Telmex, Totalplay, or Megacable line can cover work, school, or streaming while your main service is out.

Same time

Problems at the same time as Izzi

Since 3 November, all 3 of Izzi's spikes in problem reports overlapped a spike at another service.

When several services get problem reports at once, something they share, such as a cloud host or a network, can be the real cause. Matching times alone do not prove it.

Most often at the same time

How many of Izzi's spikes overlapped one of theirs.

During the latest spike

Izzi: Wed 4 Nov, 17:25 to 17:42

73 more services. Red dot: outage. Amber dot: elevated reports.

A spike is a sharp rise in problem reports from users, as the live pages showed it. Times are Central European time.

Busiest times

When people report Izzi problems

The busiest hour for reports about Izzi is 04:00 to 05:00 Central European time, and the busiest day is Wednesday.

By hour of the day

By day of the week

Each bar is the average number of user reports in that hour, or on that day of the week, from 29 days of reports since 5 October 2026. The busiest bar is highlighted. Spikes in reports are left out, so one outage does not set the pattern.

About

What happens when Izzi goes down

Izzi is a Mexican telecom service for home internet, cable TV, fixed phone, and mobile service. Families and small businesses rely on it for work, school, streaming, and payments, so an outage can cut both the connection and the TV service at once.

Broadband problems usually show up first as a modem that stays online but gives no internet, or as Wi-Fi that connects while pages and apps time out. TV service can lose live channels or on demand playback, and the phone line may have no dial tone when the local network is affected. The app can also fail to load account details or payments during a wider service issue. These problems are often partial by neighborhood or city, so one address can be down while another nearby connection still works.

Servers and network

Izzi IP address, servers and network

Checking izzi.mx from our server…

Questions

Izzi FAQ

Is Izzi down right now?

The status at the top of this page shows whether user problem reports for Izzi are above their usual level, counted in 15-minute windows over the last 24 hours. Those reports come from users sending them to a public outage-reporting service, and this site does not collect reports or monitor the service itself. To check your side, restart the modem, test with a cable if you can, and see whether mobile data can open sites that your home Wi-Fi cannot.

Why does my Izzi internet show Wi-Fi connected but no internet?

Your phone or laptop can be connected to the modem's Wi-Fi even when the modem has lost its line signal. Check the modem lights, then restart it and wait a few minutes before testing again. If a wired device also has no internet, the issue is probably beyond your Wi-Fi name or password.

Why can I not sign in to the izzi app or pay my bill?

App login and payment screens can fail when the account system is having trouble, even if your home internet still works. Close the app, reopen it, and try again on mobile data or from the website. If a payment was already sent, do not repeat it at once; wait for the account balance to refresh or check with the bank first.

Why do channels or izzi go not load even though internet works?

TV service and izzi go can fail apart from basic internet, since channel authorization and streaming login are separate parts of the service. Restart the cable box or the app, then sign in again if it asks for your account. If only one channel or one device fails, the problem may be with that feed or device rather than your whole connection.

What should I check before booking a technician for an Izzi outage at home?

Look at the coax cable, power adapter, and modem lights before you schedule a visit. A loose wall connection or a power strip that was turned off can look like an outside outage. If nearby neighbors on the same service also have no internet or TV, waiting for a network fix may save you a service call.

Official channels

Contact Izzi support

Tip: Izzi doesn't list a public status page that we know of, so its help centre and the report chart on this page are the best places to check.

For your site

Put the Izzi status badge on your site

Paste one of these into a web page, a blog post or a README. The badge shows the same status as this page, based on user problem reports. Browsers can keep a copy for up to 4 hours. It links back here.

HTML

<a href="https://isitdownrightnow.app/services/izzi/"><img src="https://isitdownrightnow.app/badge/izzi.svg" alt="Izzi status" height="20"></a>

Markdown, for README files

[![Izzi status](https://isitdownrightnow.app/badge/izzi.svg)](https://isitdownrightnow.app/services/izzi/)

The badge is a plain image: no scripts, no cookies. People who see it on your page load it from our server.

How we track Izzi

The status on this page comes from user-submitted problem reports for Izzi, counted in 15-minute windows over the last 24 hours. Each window is compared with the normal level for Izzi, so a few complaints on a quiet day don't trigger anything, but a sudden jump well above normal does.

When reports climb well above normal, the status here changes to partial outage or major outage and the chart moves with it. Izzi doesn't publish a public status page that we know of, so user reports are often the quickest sign that something is wrong on their side.