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Is Google Play down right now? Live status and outage tracker

No, Google Play is up.

No widespread outage detected. 1 user report in the last hour is within the normal range.

Live Last spike on 28 Oct Updated 4 min ago Data refreshes every 5 minutes

Not working for you? Official status pageStatus page

User reports, last 24 hours, 15 minutes a segment: 96 flowing 0 slow (elevated) 0 jammed (outage)

User reports, last 24 hours

57 reports in total, counted in 15-minute windows

In the last hour, 1 problem report came in for Google Play, against about 4 at this time on a usual day. Over the last 24 hours there were 57 reports. Worldwide, most recent reports were about downloads and updates (55%) and search (19%). The last spike in reports was 85 h ago and lasted 51 min. These are user reports from the US, where most people report Google Play problems.

Around the world right now: normal in 71 other countries. Most reports in the last hour: Poland 4 · Bangladesh 2 · Sweden 2. By country

NormalClose to the usual level24 h · 57 reports
ElevatedMore than 1.5 times the usual levelNone in this chart
OutageMore than twice the usual level and far above the day's averageNone in this chart
Usual levelWhat a usual day sees at that timeAbout 4 an hour now

Reports, last hour

67% on the hour before

Uptime, 24 h

100.00%

No outage windows

Last outage

None

In the last 24 hours

Busiest 15 minutes

4 reports, 6 h ago

Last 24 hours

Google Play outages and problems

In the past 24 hours, 57 user reports came in for Google Play. Counting only the 15-minute windows with a spike big enough to count as an outage, that comes to 100.00% uptime for the day.

The busiest 15-minute window had 4 reports, about 6 hours ago. That stays below our outage threshold, so it doesn't count as downtime.

No problems detected in the last 24 hoursReports for Google Play stayed at their usual level the whole time.

Report categories

What people can report about Google Play

What went wrong

What people said was wrong in recent problem reports for Google Play worldwide.

Downloads and updates55%
Search19%
Login16%
Purchase10%

Share of 31 recent reports that said what was wrong, from every country listed below.

World map

Google Play reports around the world

In the last 24 hours, 235 problem reports about Google Play came in from 28 countries. Right now reports are at the usual level in every country.

Outage now
Problems now
Normal

Each dot is a group of recent reports, coloured by how its country is doing now; bigger dots, more reports.

Country	Now	Last hour	24 hours
The US numbers above	Normal	5	59
Poland	Normal	4	91
Bangladesh	Normal	2	14
Sweden	Normal	2	2
South Africa	Normal	1	3
Brazil	Normal	0	13
Japan	Normal	0	8
The UK	Normal	0	5
Germany	Normal	0	4
Canada	Normal	0	3
Mexico	Normal	0	3
The Philippines	Normal	0	3

Each country's status compares its reports with the usual level there. 60 more countries had 27 reports in the last 24 hours. Map outlines: Natural Earth.

Last 30 days

Google Play problem spikes, last 30 days

Since 6 October, Google Play had 1 outage spike and 1 period of elevated reports. The longest lasted 51 min, on 28 October.

Outage

Wed 28 Oct, 10:26–11:17

Lasted 51 min

49peak reports
Elevated reports

Wed 28 Oct, 08:11–08:31

Lasted 21 min

10peak reports

By country

Each square is one day in the countries with the most reports: red when reports stayed at outage level for half an hour or more, amber when they stayed above the usual level for an hour or more, grey otherwise.

Poland316
The US142
Brazil38
Japan21
Bangladesh15
Pakistan13
Canada12
The UK11

Country history starts on 29 October 2026. Days run from midnight to midnight, Central European time.

A spike is a sharp rise in problem reports from users, kept exactly as this page showed it at the time. This history starts on 6 October 2026. Monthly reports for all services

Troubleshooting

How to fix Google Play not working

Google Play is up on our end, so if it won't work for you, the problem is most likely on your side. Work through these in order:

Your browser tries to reach play.google.com over your own connection, right now. Nothing is sent to us or stored.

Test Play Store connection
Open a web page or another app that needs data. If nothing loads, switch between Wi-Fi and mobile data, then turn airplane mode on and off to force a fresh connection; if other apps load, the problem is likely with the Play Store app rather than your network.
Fix Play Store clock settings
Open Settings, open System, then Date & time, and turn on Set time automatically and Set time zone automatically. On Samsung phones, look under General management instead of System. Wrong clock settings can stop the Play Store from making secure connections.
Clear Play Store cache
Use Settings to open Apps, open Google Play Store, then Storage & cache, and tap Clear cache; if your phone shows See all apps, use that list to find the store first. Reopen the app and try the download again, because a damaged cache can leave the store stuck on loading.
Clear Play Store storage
The same Apps screen leads to Google Play Store, so open it, go to Storage & cache, and tap Clear storage; if your phone shows See all apps, use that list to find the store first. Reopen the app and sign in if asked, since this resets local data but leaves installed apps alone.

Error messages

Common Google Play error messages

What each message means and what to try. The wording can differ a little between app versions.

Error retrieving information from server. [DF-DFERH-01]

Means
The app could not load account or store data from Google's servers.

Fix
Check your internet connection, then clear the app's cache and reopen it. If the message returns, remove your Google account from the device and add it again.
Your device isn't compatible with this version.

Means
The app requires hardware or software your device does not have.

Fix
Check the app's listed Android version and device requirements. If your device falls short, install it on a supported device or look for a compatible alternative.
This item isn't available in your country.

Means
The app or content is restricted to certain countries.

Fix
There is no setting in the app that changes this. Use an account from a supported country, or pick something else.

While Google Play is down: what to use instead

Google Play website If the app will not open, use the Google Play website in a browser to browse apps and manage your account.
Google Play Games on PC If a game is available there, install and play it on a Windows PC while your phone has trouble.
Amazon Appstore Check for the app there if you have an Android device that supports the store.
App Store On an iPhone or iPad, look for the same app in Apple’s App Store.

Your device

Fix Google Play on Windows, Mac, Android and iPhone

Google Play on Windows

Fix: Clear your web browser's cache and cookies, or restart the Google Play Games app if you are using the PC beta client. Ensure your Windows firewall is not blocking Google Play network traffic.
Check: Try loading the Google Play website in an incognito browser window to see if it loads. You can also check if the Google Play Games client displays connection errors.

Command Prompt

ping play.google.comTest whether Google Play's servers reply

nslookup play.google.comCheck that Google Play's DNS resolves

tracert play.google.comTrace where the connection drops

ipconfig /flushdnsClear the DNS cache, then reload

Google Play on Mac

Fix: Clear your Safari or Chrome browser cache and cookies to resolve web access issues with Google Play. Ensure your Mac's system date and time are correct to prevent SSL connection errors.
Check: Attempt to load the Google Play store website in a different web browser on your Mac. Check if other Google services are functioning, which can indicate a wider Google outage.

Terminal

ping -c 4 play.google.comTest whether Google Play's servers reply

nslookup play.google.comCheck that Google Play's DNS resolves

traceroute play.google.comTrace where the connection drops

sudo dscacheutil -flushcache; sudo killall -HUP mDNSResponderFlush the macOS DNS cache, then reload

Google Play on Android

Fix: Go to Settings > Apps > Google Play Store and select Clear Cache and Clear Data. Restart your Android device and verify that your Google account is properly synced.
Check: Open the Google Play Store app to see if it loads the home screen or shows a connection error. Try downloading a free app to verify if the Google Play servers are responding.

Google Play on iPhone and iPad

Fix: If using Google Play apps like Google Play Books, force close the app and restart your iPhone or iPad. For web access, clear your mobile browser's history and website data.
Check: Try signing into the Google Play website via Safari or Chrome on your iOS device. Check if your Google Play companion apps can refresh and sync your library.

Same time

Problems at the same time as Google Play

Since 6 October, all 2 of Google Play's spikes in problem reports overlapped a spike at another service.

When several services get problem reports at once, something they share, such as a cloud host or a network, can be the real cause. Matching times alone do not prove it.

Most often at the same time

How many of Google Play's spikes overlapped one of theirs.

During the latest spike

Google Play: Wed 28 Oct, 10:26 to 11:17

34 more services. Red dot: outage. Amber dot: elevated reports.

A spike is a sharp rise in problem reports from users, as the live pages showed it. Times are Central European time.

Busiest times

When people report Google Play problems

The busiest hour for reports about Google Play is 04:00 to 05:00 Central European time, and the busiest day is Friday.

By hour of the day

By day of the week

Each bar is the average number of user reports in that hour, or on that day of the week, from 24 days of reports since 5 October 2026. The busiest bar is highlighted. Spikes in reports are left out, so one outage does not set the pattern.

About

What happens when Google Play goes down

Google Play is the Google store at play.google.com for Android apps and games, used mostly in the US, and Android owners and people buying those apps rely on it. An outage interrupts installs, updates, purchases, and access to owned content.

An outage usually hits downloads and updates first, so a tap on Install can sit on Pending or fail with a server error, and update checks may return the same message. Purchases and subscriptions often hang at the payment sheet, while your library or installed-app list may stop refreshing even when the store home page still loads. Partial failures are common. One country or one payment method can fail while other parts of the store keep working, and the report level at the top shows whether user problem reports are above their usual level, counted in 15-minute windows over the last 24 hours; those reports go to a public outage-reporting service, and this site does not probe or monitor the service, nor does it collect reports itself; for Google's own health notes, check the official status page, and for account or payment help, use the help centre.

Servers and network

Google Play IP address, servers and network

IPv4 addresses: 142.251.150.7
Show all 8
142.251.151.7
142.251.152.7
142.251.153.7
142.251.154.7
142.251.155.7
142.251.156.7
142.251.157.7
IPv6 addresses: 2001:4860:4826:700::
Show all 8
2001:4860:4827:700::
2001:4860:4828:700::
2001:4860:4829:700::
2001:4860:482a:700::
2001:4860:482b:700::
2001:4860:482c:700::
2001:4860:482d:700::
Network: AS15169 · Google LLC, registered in the United States
Served through: Google
DNS hosted by: its own name servers (nip.io)
HTTPS certificate: Issued by Google Trust Services, valid until 30 Dec 2026 (59 days)
HTTP/3: Supported
Our check: Answered in 525 ms

Checked from our server in Frankfurt, Germany, 24 h ago, for play.google.com. A service behind a CDN answers from many data centres, usually the one nearest to you, so these addresses are where its traffic enters, not where its own servers stand. Visitors elsewhere may see different addresses.

Checked from 11 places around the world

All 11 locations got an answer from play.google.com. Fastest from Singapore (26 ms), slowest from Madrid (144 ms). Every location connected through Google LLC (AS15169), using 7 different addresses.

Location	Result	Time	Address reached
FrankfurtGermany	Up · HTTP 302	37 ms	142.251.151.7
ViennaAustria	Up · HTTP 302	92 ms	142.251.153.7
MilanItaly	Up · HTTP 302	93 ms	142.251.151.7
ParisFrance	Up · HTTP 302	56 ms	142.251.157.7
AmsterdamNetherlands	Up · HTTP 302	96 ms	142.251.152.7
MadridSpain	Up · HTTP 302	144 ms	142.251.155.7
WarsawPoland	Up · HTTP 302	125 ms	142.251.150.7
Los AngelesUSA	Up · HTTP 302	46 ms	142.251.151.7
São PauloBrazil	Up · HTTP 302	134 ms	142.251.157.7
SingaporeSingapore	Up · HTTP 302	26 ms	142.251.152.7
TokyoJapan	Up · HTTP 302	62 ms	142.251.154.7

Checked with check-host.net from its servers in these cities 24 h ago, for play.google.com. Time is how long each server took to load the page.

Questions

Google Play FAQ

Is Google Play down right now?

The status at the top of this page shows whether user problem reports for Google Play are above their usual level. Those reports go to a public outage-reporting service, counted in 15-minute windows over the last 24 hours, and this site does not ping or monitor the service. Check the official status page for known issues. Then test the app on mobile data and Wi-Fi, sign in to your Google account in another Google app, and clear the app's cache to see whether the fault is local.

Why does the Play Store show 'Your device isn't compatible with this version'?

That message means the app listing or your device setup is blocking the install, so it is not proof that the service is down. Check the listing on another signed-in Android device and look at the Android version and required features; if the listing opens there but not on your phone, the limit is local to your device. The help centre has steps for device eligibility if the listing is still blocked.

Why did my Play Store purchase fail with a payment error?

A declined card or a billing address that does not match your Play country can stop a purchase; the app may show a payment error and ask you to update the method. Open your Google account payment settings, fix the method, and try again on a stable connection. If the bank shows a pending charge, let it clear before you retry.

Why does Google Play keep stopping on my phone?

The app can stop when its cache is corrupt or storage is full. Clear the app's cache first, then check free storage and install any offered updates for Play Services and Android System WebView. If it still stops, use the help centre steps for removing and adding your Google account.

Can I install an app that Google Play says is unavailable in my country?

That message means the listing is not open to your Play country, and a VPN does not change the country tied to your Google account. Check the listing and your account country setting; if both are correct, the help centre can explain eligibility. Changing country needs a local payment method, so a foreign card may keep the block in place.

For your site

Put the Google Play status badge on your site

Paste one of these into a web page, a blog post or a README. The badge shows the same status as this page, based on user problem reports. Browsers can keep a copy for up to 4 hours. It links back here.

HTML

<a href="https://isitdownrightnow.app/services/google-play/"><img src="https://isitdownrightnow.app/badge/google-play.svg" alt="Google Play status" height="20"></a>

Markdown, for README files

[![Google Play status](https://isitdownrightnow.app/badge/google-play.svg)](https://isitdownrightnow.app/services/google-play/)

The badge is a plain image: no scripts, no cookies. People who see it on your page load it from our server.

How we track Google Play

The status on this page comes from user-submitted problem reports for Google Play, counted in 15-minute windows over the last 24 hours. Each window is compared with the normal level for Google Play, so a few complaints on a quiet day don't trigger anything, but a sudden jump well above normal does.

When reports climb well above normal, the status here changes to partial outage or major outage and the chart moves with it. This is separate from Google Play's official status page: user reports tend to show a problem early, while the official page confirms the cause. If the two disagree, check both.