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Is Fido down right now? Live status and outage tracker

No, Fido is up.

No outage detected, and no user reports in the last hour.

Live Last spike 9 h ago Updated 3 min ago Data refreshes every 5 minutes

Not working for you? Help centre

User reports, last 24 hours, 15 minutes a segment: 65 flowing 20 slow (elevated) 11 jammed (outage)

User reports, last 24 hours

821 reports in total, counted in 15-minute windows

No problem reports came in for Fido in the last hour, and at this time of day there are usually almost none. Over the last 24 hours there were 821 reports. Most recent reports were about mobile internet (80%) and mobile signal (15%). The last spike in reports was 9 h ago and lasted 45 min. These are user reports from Canada, where most people report Fido problems.

NormalClose to the usual level16 h 15 min · 215 reports
ElevatedMore than 1.5 times the usual level5 h · 326 reports
OutageMore than twice the usual level and far above the day's average2 h 45 min · 280 reports
Usual levelWhat a usual day sees at that timeAlmost none at this time of day

Reports, last hour

100% on the hour before

Uptime, 24 h

88.54%

2 h 45 min of outage

Last outage

14 h ago

Lasted 6 h 30 min

Busiest 15 minutes

44 reports, 16 h ago

Last 24 hours

Fido outages and problems

In the past 24 hours, 821 user reports came in for Fido. Counting only the 15-minute windows with a spike big enough to count as an outage, that comes to 88.54% uptime for the day.

The most recent spike big enough to count as an outage was 15 hours ago. The busiest 15-minute window of the day had 44 reports, about 16 hours ago.

Elevated reports

Ended 11 h ago

Lasted 15 min

19peak reports
Elevated reports

Ended 12 h ago

Lasted 1 h 30 min

19peak reports
Outage

Ended 14 h ago

Lasted 6 h 30 min

44peak reports

This month

Fido in October 2026

Problem reports in October (since 28 October): 821

Monthly report for October 2026

What went wrong

What people said was wrong in recent problem reports for Fido.

Mobile Internet80%
Mobile Signal15%
Website3%
Texting / SMS1%

Share of 190 recent reports that said what was wrong.

Last 30 days

Fido problem spikes, last 30 days

Since 28 October, Fido had 2 outage spikes and 2 periods of elevated reports. The longest lasted 6 h 30 min, on 28 October.

Elevated reports

Thu 29 Oct, 00:09–00:54

Lasted 45 min

14peak reports
Elevated reports

Wed 28 Oct, 22:15–22:30

Lasted 15 min

19peak reports
Outage

Wed 28 Oct, 20:00–21:30

Lasted 1 h 30 min

22peak reports
Outage

Wed 28 Oct, 12:45–19:15

Lasted 6 h 30 min

47peak reports

A spike is a sharp rise in problem reports from users, kept exactly as this page showed it at the time. This history starts on 28 October 2026. Monthly reports for all services

Troubleshooting

How to fix Fido not working

Fido is up on our end, so if it won't work for you, the problem is most likely on your side. Work through these in order:

Your browser tries to reach fido.ca over your own connection, right now. Nothing is sent to us or stored.

Cycle Airplane Mode
Open Control Center on iPhone or pull down the quick settings shade on Android, tap the airplane icon, and leave it on for ten seconds. That forces a fresh registration on the network. A stuck connection sits behind plenty of 'No Service' errors and dead data sessions.
Restart and Check Mobile Data
Power the phone off, wait a few seconds, and boot it again. When it comes back up, open Settings and confirm the mobile data switch is on: Cellular on iPhone, or Network & internet then Mobile network on Android. A restart clears a jammed radio faster than poking through menus.
Reseat the SIM and Refresh Carrier Settings
Pop the tray out with a paperclip and push the card back in until it clicks. On iPhone, open Settings, then General, then About, and leave that screen open for a minute so a carrier settings update can appear. If you use an eSIM, check the line is still listed under Cellular instead.
Reset Network Settings or Contact Support
This erases saved Wi-Fi passwords and Bluetooth pairings, so note them first: on iPhone go to Settings, then General, then Transfer or Reset iPhone, then Reset, then Reset Network Settings. Your account does not change, and the phone rebuilds every saved connection from scratch. If calls and texts still fail, reach Fido through its help centre at https://www.fido.ca/web/page/portal/Fido/GCT_ContactUs so an agent can check the line from their end.

While Fido is down: what to use instead

Wi-Fi calling If your phone shows No Service but you have a Wi-Fi network, Wi-Fi calling can carry calls and texts on that connection when your phone and Fido support it.
WhatsApp or Signal WhatsApp or Signal lets you message and call over Wi-Fi when your phone has no bars and you can join a wireless network.
Landline A landline lets you make urgent calls when your mobile line will not connect.
Help centre contact page The help centre contact page lists ways you can reach support for account or device problems when the app or phone line is unavailable.

Same time

Problems at the same time as Fido

Since 28 October, all 4 of Fido's spikes in problem reports overlapped a spike at another service.

When several services get problem reports at once, something they share, such as a cloud host or a network, can be the real cause. Matching times alone do not prove it.

Most often at the same time

How many of Fido's spikes overlapped one of theirs.

During the latest spike

Fido: Thu 29 Oct, 00:09 to 00:54

42 more services. Red dot: outage. Amber dot: elevated reports.

A spike is a sharp rise in problem reports from users, as the live pages showed it. Times are Central European time.

Busiest times

When people report Fido problems

The busiest hour for reports about Fido is 12:00 to 13:00 Central European time, and the busiest day is Wednesday.

By hour of the day

By day of the week

Each bar is the average number of user reports in that hour, or on that day of the week, from 22 days of reports since 5 October 2026. The busiest bar is highlighted. Spikes in reports are left out, so one outage does not set the pattern.

About

What happens when Fido goes down

Fido is a Canadian mobile carrier, and people rely on it for calls, texts, mobile data, and voicemail on phones and tablets. An outage cuts that connection, so calls fail and messages stall.

Mobile data often fails first: pages stop loading and apps spin on a blank screen even when the phone shows signal bars. Calls drop or fail to connect, and texts queue or arrive late. Voicemail can stop updating, and outbound calls may fail while incoming calls still ring. Problems are often regional or partial, so one area or one service can go bad while the rest of the account works.

Servers and network

Fido IP address, servers and network

Checking fido.ca from our server…

Questions

Fido FAQ

Is Fido down right now?

The status at the top of this page shows whether user problem reports for Fido are above their usual level, counted in 15-minute windows over the last 24 hours. Switch between Wi-Fi and cellular data, and restart your phone. Try a different app. Ask someone nearby on the same network whether their connection works.

Why does my phone show SOS only on Fido?

SOS only usually means your phone cannot reach the Fido network for normal calls, though emergency calls may still work. Toggle airplane mode, and restart the phone. Check that the SIM sits firmly in its tray, or confirm the eSIM line is active in settings. A nearby phone with signal points to your device or SIM.

Why can't I send picture messages on Fido?

Picture messages can fail when mobile data is off or when the message thread is stuck. Turn mobile data off and back on, and restart the phone. If one thread keeps failing, start a new message to that contact and send a smaller photo.

Why does the Fido My Account app sign me out?

The app can sign you out after an update or a password change, so try signing in again before you treat it as an outage. Update the app from your phone's app store, and check whether the same login works in a browser. If both fail, reset your password or use the Fido help centre.

Why did my Fido bill payment fail?

A card can fail when the expiry date changed, the billing address does not match, the bank put a hold on the charge, or the card has no room left. Check those details, then try the payment once more; retrying a failed card in a loop can add another hold. If the payment still fails, contact your bank first, then use the Fido help centre.

For your site

Put the Fido status badge on your site

Paste one of these into a web page, a blog post or a README. The badge shows the same status as this page, based on user problem reports. Browsers can keep a copy for up to 4 hours. It links back here.

HTML

<a href="https://isitdownrightnow.app/services/fido/"><img src="https://isitdownrightnow.app/badge/fido.svg" alt="Fido status" height="20"></a>

Markdown, for README files

[![Fido status](https://isitdownrightnow.app/badge/fido.svg)](https://isitdownrightnow.app/services/fido/)

The badge is a plain image: no scripts, no cookies. People who see it on your page load it from our server.

How we track Fido

The status on this page comes from user-submitted problem reports for Fido, counted in 15-minute windows over the last 24 hours. Each window is compared with the normal level for Fido, so a few complaints on a quiet day don't trigger anything, but a sudden jump well above normal does.

When reports climb well above normal, the status here changes to partial outage or major outage and the chart moves with it. Fido doesn't publish a public status page that we know of, so user reports are often the quickest sign that something is wrong on their side.