Google Docs outages and problems
In the past 24 hours, 3 user reports came in for Google Docs. Counting only the 15-minute windows with a spike big enough to count as an outage, that comes to 100.00% uptime for the day.
The busiest 15-minute window had 2 reports, about 22 hours ago. That stays below our outage threshold, so it doesn't count as downtime.
Google Docs in October 2026
- Problem reports in October (since 27 October)
- 27
Monthly report for October 2026
People who report a problem with Google Docs to the outage-report feed behind this page can tag what is affected. These are the categories they can pick; the feed shows no counts per category:
- Website
- Login
- App
- Save / Sync
- Integrations
- Automation & Workflows
Google Docs reports around the world
In the last 24 hours, 12 problem reports about Google Docs came in from 5 countries. Right now reports are at the usual level in every country.
- Outage now
- Problems now
- Normal
| Country | Now | Last hour | 24 hours |
|---|---|---|---|
| India | Normal | 2 | 3 |
| The US numbers above | Normal | 0 | 4 |
| Brazil | Normal | 0 | 3 |
| Canada | Normal | 0 | 1 |
| Finland | Normal | 0 | 1 |
| Egypt | Normal | 0 | 0 |
| Argentina | Normal | 0 | 0 |
| Australia | Normal | 0 | 0 |
| Austria | Normal | 0 | 0 |
| Belgium | Normal | 0 | 0 |
| Chile | Normal | 0 | 0 |
| Colombia | Normal | 0 | 0 |
Each country's status compares its reports with the usual level there. 38 more countries had 0 reports in the last 24 hours. Map outlines: Natural Earth.
Google Docs problem spikes, last 30 days
Since 27 October, Google Docs had no outage spikes or periods of elevated reports.
- Fri 2 Oct: no data
- Sat 3 Oct: no data
- Sun 4 Oct: no data
- Mon 5 Oct: no data
- Tue 6 Oct: no data
- Wed 7 Oct: no data
- Thu 8 Oct: no data
- Fri 9 Oct: no data
- Sat 10 Oct: no data
- Sun 11 Oct: no data
- Mon 12 Oct: no data
- Tue 13 Oct: no data
- Wed 14 Oct: no data
- Thu 15 Oct: no data
- Fri 16 Oct: no data
- Sat 17 Oct: no data
- Sun 18 Oct: no data
- Mon 19 Oct: no data
- Tue 20 Oct: no data
- Wed 21 Oct: no data
- Thu 22 Oct: no data
- Fri 23 Oct: no data
- Sat 24 Oct: no data
- Sun 25 Oct: no data
- Mon 26 Oct: no data
- Tue 27 Oct: 1 report
- Wed 28 Oct: 3 reports
- Thu 29 Oct: 14 reports
- Fri 30 Oct: 8 reports
- Sat 31 Oct: 1 report
By country
Each square is one day in the countries with the most reports: red when reports stayed at outage level for half an hour or more, amber when they stayed above the usual level for an hour or more, grey otherwise.
- The US17
- India4
- Brazil3
- Finland3
- Germany2
- Canada1
- Spain1
- The UK1
Country history starts on 29 October 2026. Days run from midnight to midnight, Central European time.
A spike is a sharp rise in problem reports from users, kept exactly as this page showed it at the time. This history starts on 27 October 2026. Monthly reports for all services
How to fix Google Docs not working
Google Docs is up on our end, so if it won't work for you, the problem is most likely on your side. Work through these in order:
Your browser tries to reach google.com over your own connection, right now. Nothing is sent to us or stored.
Reload the Google Docs tab
Press Ctrl+Shift+R on Windows or Command+Shift+R on a Mac so the page loads fresh instead of from cache. If the editor still sits on a blank page or a spinning loader, click your profile picture in the top right corner, sign out, and sign back in; that clears a stale session without touching your files.
Open the file in a private window
A private window in Chrome, Edge, Firefox or Safari runs without your extensions and without most stored site data. Load the same document there. If it opens cleanly, something in your normal browser profile is the problem, so move on to the next step instead of clearing everything.
Disable extensions and allow cookies
Open chrome://extensions or about:addons and switch off anything that blocks scripts, ads or trackers, since these often stop the editor from saving. Then check your browser's cookie settings: in Chrome, go to Settings > Privacy and security > Third-party cookies and add google.com to the sites allowed to use them. Sign-in and autosave both depend on those cookies, so a blanket block keeps breaking the app.
Clear site data, then try another device
In Chrome, go to Settings > Privacy and security > Delete browsing data, tick Cookies and other site data plus Cached images and files, set the time range to All time, and confirm. Sign in again and reopen the document. If it still will not load on a second browser or your phone, the document itself or your account permissions are the likely cause, and both the official status page and the help centre can tell you where to look next.
While Google Docs is down: what to use instead
- Offline mode in Chrome If you switched on offline access in Drive settings before the outage, files you opened recently stay editable in Chrome and sync back once the service reconnects.
- Microsoft Word Word, on the desktop or on the web, opens .docx files, so it helps most when you already downloaded a copy of the document you need.
- The mobile app Files you marked as available offline in the Android or iOS app open without a connection, which helps when the browser editor shows a blank page or keeps trying to reconnect.
- A local text editor Draft in Notepad or TextEdit and paste it in later.
Fix Google Docs on Windows, Mac, Android and iPhone
Google Docs on Windows
- Fix
- To fix Google Docs on Windows, try clearing your browser's cache and cookies, or disable conflicting browser extensions. You can also try accessing Google Docs in an Incognito window to rule out extension issues.
- Check
- Verify if Google Docs is down by checking the official Google Workspace Status Dashboard. You can also try loading other Google services like Drive to see if the outage is widespread.
ping google.comTest whether Google Docs's servers replynslookup google.comCheck that Google Docs's DNS resolvestracert google.comTrace where the connection dropsipconfig /flushdnsClear the DNS cache, then reloadGoogle Docs on Mac
- Fix
- If Google Docs isn't working on your Mac, clear your Safari or Chrome browser data and ensure your browser is updated to the latest version. Temporarily disabling content blockers can also resolve loading issues.
- Check
- Check the Google Workspace Status Dashboard to see if Google Docs is experiencing a service-wide outage. Alternatively, try opening the site in a different browser to check if the issue is isolated.
ping -c 4 google.comTest whether Google Docs's servers replynslookup google.comCheck that Google Docs's DNS resolvestraceroute google.comTrace where the connection dropssudo dscacheutil -flushcache; sudo killall -HUP mDNSResponderFlush the macOS DNS cache, then reloadGoogle Docs on Android
- Fix
- Fix Google Docs on Android by clearing the app's cache in your device settings or updating the app via the Google Play Store. If the issue persists, try reinstalling the Google Docs app.
- Check
- To check if Google Docs is down on Android, look for connection error messages in the app or try accessing Google Docs via a mobile web browser. You can also check the Google Workspace Status Dashboard online.
Google Docs on iPhone and iPad
- Fix
- Resolve Google Docs issues on iOS by checking the App Store for updates or reinstalling the app entirely. Ensuring your device has a stable Wi-Fi or cellular connection can also fix sync errors.
- Check
- Determine if Google Docs is down by checking the Google Workspace Status Dashboard using Safari. If the app fails to load but other internet-dependent apps work, Google Docs may be experiencing an outage.
What happens when Google Docs goes down
Google Docs edits online. Students and remote teams write in it all day, so when it stalls you lose typing and shared access to live class drafts in progress.
When sync drops you get an offline banner at the top while your keystrokes wait to save. Comments and suggested edits stall next because live collaboration needs a steady link, and voice typing plus offline changes on the phone app lag behind. It fails with Drive. You may load old files while new saves fail, so trouble hits some of you at a time.
Google Docs IP address, servers and network
- IPv4 addresses
- 142.251.150.119
Show all 8
- 142.251.151.119
- 142.251.152.119
- 142.251.153.119
- 142.251.154.119
- 142.251.155.119
- 142.251.156.119
- 142.251.157.119
- IPv6 addresses
- 2001:4860:4826:7700::
Show all 8
- 2001:4860:4827:7700::
- 2001:4860:4828:7700::
- 2001:4860:4829:7700::
- 2001:4860:482a:7700::
- 2001:4860:482b:7700::
- 2001:4860:482c:7700::
- 2001:4860:482d:7700::
- Network
- AS15169 · Google LLC, registered in the United States
- Served through
- DNS hosted by
- HTTPS certificate
- Issued by Google Trust Services, valid until 21 Dec 2026 (50 days)
- HTTP/3
- Supported
- Our check
- Answered in 744 ms
Checked from our server in Frankfurt, Germany, 5 days ago, for www.google.com. A service behind a CDN answers from many data centres, usually the one nearest to you, so these addresses are where its traffic enters, not where its own servers stand. Visitors elsewhere may see different addresses.
Checked from 11 places around the world
All 11 locations got an answer from www.google.com. Fastest from Singapore (56 ms), slowest from Madrid (258 ms). Every location connected through Google LLC (AS15169), using 6 different addresses.
| Location | Result | Time | Address reached |
|---|---|---|---|
| FrankfurtGermany | Up | 71 ms | 142.251.154.119 |
| ViennaAustria | Up | 141 ms | 142.251.155.119 |
| MilanItaly | Up | 109 ms | 142.251.151.119 |
| ParisFrance | Up | 90 ms | 142.251.154.119 |
| AmsterdamNetherlands | Up | 110 ms | 142.251.153.119 |
| MadridSpain | Up | 258 ms | 142.251.154.119 |
| WarsawPoland | Up | 192 ms | 142.251.151.119 |
| Los AngelesUSA | Up | 68 ms | 142.251.150.119 |
| São PauloBrazil | Up | 228 ms | 142.251.152.119 |
| SingaporeSingapore | Up | 56 ms | 142.251.154.119 |
| TokyoJapan | Up | 87 ms | 142.251.153.119 |
Checked with check-host.net from its servers in these cities 5 days ago, for www.google.com. Time is how long each server took to load the page.
Google Docs FAQ
Is Google Docs down right now?
Why does Google Docs show 'Something went wrong' when I open a file?
Why can't I edit a Google Docs file that was shared with me?
Why does Google Docs stop syncing when I edit offline?
Why does Google Docs open in the wrong account?
How we track Google Docs
The status on this page comes from user-submitted problem reports for Google Docs, counted in 15-minute windows over the last 24 hours. Each window is compared with the normal level for Google Docs, so a few complaints on a quiet day don't trigger anything, but a sudden jump well above normal does.
When reports climb well above normal, the status here changes to partial outage or major outage and the chart moves with it. This is separate from Google Docs's official status page: user reports tend to show a problem early, while the official page confirms the cause. If the two disagree, check both.