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Xbox Network (Xbox Live) xbox.com

Is Xbox Network (Xbox Live) down right now? Live status and outage tracker

No, Xbox Network (Xbox Live) is up.

No widespread outage detected. 41 user reports in the last hour is within the normal range.

Live Last spike Data refreshes every 5 minutes
Not working for you? Official status pageStatus page
User reports, last 24 hours, 15 minutes a segment: 96 flowing, 0 slow (elevated), 0 jammed (outage)

User reports, last 24 hours

799 reports in total, counted in 15-minute windows

In the last hour, 41 problem reports came in for Xbox Network (Xbox Live), against about 70 at this time on a usual day. Over the last 24 hours there were 799 reports. Worldwide, most recent reports were about server connection (39%) and login (25%). The last spike in reports was 63 h ago and lasted 29 min. These are user reports from the US, where most people report Xbox Network (Xbox Live) problems.

Around the world right now: normal in 71 other countries. Most reports in the last hour: the UK 19 · Canada 7 · Brazil 4. By country

In the past 24 hours, 799 user reports came in for Xbox Network (Xbox Live). Counting only the 15-minute windows with a spike big enough to count as an outage, that comes to 100.00% uptime for the day. The busiest 15-minute window had 28 reports, about 21 hours ago. That stays below our outage threshold, so it doesn't count as downtime.
Reports, last hour
41
11% on the hour before
Uptime, 24 h
100.00%
No outage windows
Last outage
None
In the last 24 hours
Busiest 15 minutes
28
28 reports, 21 h ago
Last 24 hours

Xbox Network (Xbox Live) outages and problems

In the past 24 hours, 799 user reports came in for Xbox Network (Xbox Live). Counting only the 15-minute windows with a spike big enough to count as an outage, that comes to 100.00% uptime for the day.

The busiest 15-minute window had 28 reports, about 21 hours ago. That stays below our outage threshold, so it doesn't count as downtime.

No problems detected in the last 24 hoursReports for Xbox Network (Xbox Live) stayed at their usual level the whole time.
Report categories

What people can report about Xbox Network (Xbox Live)

What went wrong

What people said was wrong in recent problem reports for Xbox Network (Xbox Live) worldwide.

  1. Server Connection39%
  2. Login25%
  3. Game Play11%
  4. Game Launch10%
  5. Purchases8%
  6. Downloads and updates7%

Share of 140 recent reports that said what was wrong, from every country listed below.

World map

Xbox Network (Xbox Live) reports around the world

In the last 24 hours, 1,379 problem reports about Xbox Network (Xbox Live) came in from 43 countries. Right now reports are at the usual level in every country.

  • Outage now
  • Problems now
  • Normal
Each dot is a group of recent reports, coloured by how its country is doing now; bigger dots, more reports.
CountryNowLast hour24 hours
The US numbers above Normal 32787
The UK Normal 19197
Canada Normal 770
Brazil Normal 441
Mexico Normal 348
Italy Normal 232
Puerto Rico Normal 25
France Normal 144
Ukraine Normal 11
Germany Normal 042
Australia Normal 015
The Netherlands Normal 010

Each country's status compares its reports with the usual level there. 60 more countries had 87 reports in the last 24 hours. Map outlines: Natural Earth.

Last 30 days

Xbox Network (Xbox Live) problem spikes, last 30 days

Since 5 October, Xbox Network (Xbox Live) had 1 outage spike and 2 periods of elevated reports. The longest lasted 33 min, on 28 October.

  • Sat 3 Oct: no data
  • Sun 4 Oct: no data
  • Mon 5 Oct: 3 reports
  • Tue 6 Oct: 6 reports
  • Wed 7 Oct: 2 reports
  • Thu 8 Oct: 0 reports
  • Fri 9 Oct: 6 reports
  • Sat 10 Oct: 3 reports
  • Sun 11 Oct: 2 reports
  • Mon 12 Oct: 2 reports
  • Tue 13 Oct: 2 reports
  • Wed 14 Oct: 2 reports
  • Thu 15 Oct: 5 reports
  • Fri 16 Oct: 1 report
  • Sat 17 Oct: 1 report
  • Sun 18 Oct: 1 report
  • Mon 19 Oct: 1 report
  • Tue 20 Oct: 0 reports
  • Wed 21 Oct: no data
  • Thu 22 Oct: 0 reports
  • Fri 23 Oct: 4 reports
  • Sat 24 Oct: 1 report
  • Sun 25 Oct: 4 reports
  • Mon 26 Oct: 3 reports
  • Tue 27 Oct: 1 report
  • Wed 28 Oct: 183 reports (outage spike that day)
  • Thu 29 Oct: 733 reports (elevated reports that day)
  • Fri 30 Oct: 777 reports
  • Sat 31 Oct: 798 reports
  • Sun 1 Nov: no data
  • Elevated reports
    Thu 29 Oct, 08:58–09:27
    Lasted 29 min
    12peak reports
  • Elevated reports
    Wed 28 Oct, 12:19–12:39
    Lasted 20 min
    11peak reports
  • Outage
    Wed 28 Oct, 07:25–07:58
    Lasted 33 min
    45peak reports

By country

Each square is one day in the countries with the most reports: red when reports stayed at outage level for half an hour or more, amber when they stayed above the usual level for an hour or more, grey otherwise.

  • The US2,464
  • The UK645
  • Mexico413
  • Canada208
  • Brazil124
  • France106
  • Germany95
  • Italy66

Country history starts on 28 October 2026. Days run from midnight to midnight, Central European time.

A spike is a sharp rise in problem reports from users, kept exactly as this page showed it at the time. This history starts on 5 October 2026. Monthly reports for all services

Troubleshooting

How to fix Xbox Network (Xbox Live) not working

Xbox Network (Xbox Live) is up on our end, so if it won't work for you, the problem is most likely on your side. Work through these in order:

Your browser tries to reach xbox.com over your own connection, right now. Nothing is sent to us or stored.

  1. Check the official status page

    Open the official status page at https://support.xbox.com/en-US/xbox-live-status to see if it has a known outage. If an alert covers sign-in, multiplayer, party chat, or the store, wait and retry later. Move on if clear.

  2. Restart your Xbox and router

    Hold the Xbox button, open Profile & system > Settings > General > Power options, and pick Restart now. That clears stuck connections. Unplug your router and modem, wait a minute, then plug them back in.

  3. Run the network test

    On your console, go to Settings > General > Network settings > Test network connection. Let the test finish. Then open Detailed network statistics to check NAT type and packet loss, because a Strict NAT often blocks party chat and multiplayer.

  4. Clear the alternate MAC address

    Go to Settings > General > Network settings > Advanced settings > Alternate MAC address, then select Clear. Let the console restart. Sign back in and test the store or a multiplayer match again.

While Xbox Network (Xbox Live) is down: what to use instead

  • Offline play on your home Xbox If your console is set as your home Xbox, the digital games you own should still launch while the sign-in servers are failing, although online multiplayer and cloud save sync will wait until the service comes back.
  • Disc and single-player games A game on disc usually runs offline, which makes it a good time to finish a campaign.
  • Discord for voice chat When party chat keeps dropping, you can move your group to Discord on a phone or PC because it runs on its own servers.
  • Steam on PC Steam has its own accounts and servers, so if you and your friends own games there, you can keep playing together on PC.
Your device

Fix Xbox Network (Xbox Live) on Windows, Mac, Android and iPhone

Xbox Network (Xbox Live) on Windows

Fix
Restart the Xbox services in the Windows Services app and check your Teredo adapter settings to resolve connection issues with Xbox Network (Xbox Live).
Check
Open the Xbox App settings and check the network status, or use the Windows Settings gaming tab to verify your connection to Xbox Network (Xbox Live).
Command Prompt
ping xbox.comTest whether Xbox Network (Xbox Live)'s servers reply
nslookup xbox.comCheck that Xbox Network (Xbox Live)'s DNS resolves
tracert xbox.comTrace where the connection drops
ipconfig /flushdnsClear the DNS cache, then reload

Xbox Network (Xbox Live) on Mac

Fix
Clear your web browser's cache and disable content blockers if you are having trouble accessing Xbox Network (Xbox Live) cloud gaming services.
Check
Visit the official Xbox status webpage or try signing into your Microsoft account on a browser to see if Xbox Network (Xbox Live) is reachable.
Terminal
ping -c 4 xbox.comTest whether Xbox Network (Xbox Live)'s servers reply
nslookup xbox.comCheck that Xbox Network (Xbox Live)'s DNS resolves
traceroute xbox.comTrace where the connection drops
sudo dscacheutil -flushcache; sudo killall -HUP mDNSResponderFlush the macOS DNS cache, then reload

Xbox Network (Xbox Live) on Android

Fix
Clear the cache for the Xbox app in your Android system settings and ensure the app is updated to the latest version to restore your connection to Xbox Network (Xbox Live).
Check
Open the Xbox app to see if your profile and friends list load, or check for connection error codes indicating Xbox Network (Xbox Live) is down.

Xbox Network (Xbox Live) on iPhone and iPad

Fix
Force restart the Xbox app or offload and reinstall it from the App Store to fix login and connection issues with Xbox Network (Xbox Live).
Check
Launch the Xbox app on your iPhone or iPad to check if you can access your profile, or verify your internet connection if Xbox Network (Xbox Live) fails to connect.
Same time

Problems at the same time as Xbox Network (Xbox Live)

Since 5 October, all 3 of Xbox Network (Xbox Live)'s spikes in problem reports overlapped a spike at another service.

When several services get problem reports at once, something they share, such as a cloud host or a network, can be the real cause. Matching times alone do not prove it.

Most often at the same time

How many of Xbox Network (Xbox Live)'s spikes overlapped one of theirs.

During the latest spike

Xbox Network (Xbox Live): Thu 29 Oct, 08:58 to 09:27

18 more services. Red dot: outage. Amber dot: elevated reports.

A spike is a sharp rise in problem reports from users, as the live pages showed it. Times are Central European time.

Busiest times

When people report Xbox Network (Xbox Live) problems

The busiest hour for reports about Xbox Network (Xbox Live) is 02:00 to 03:00 Central European time, and the busiest day is Thursday.

By hour of the day

  • 00:00 to 01:00: 6.5 reports on an average day
  • 01:00 to 02:00: 7.4 reports on an average day
  • 02:00 to 03:00: 8.5 reports on an average day
  • 03:00 to 04:00: 7.6 reports on an average day
  • 04:00 to 05:00: 5.9 reports on an average day
  • 05:00 to 06:00: 4.3 reports on an average day
  • 06:00 to 07:00: 3.6 reports on an average day
  • 07:00 to 08:00: 3 reports on an average day
  • 08:00 to 09:00: 2 reports on an average day
  • 09:00 to 10:00: 1.4 reports on an average day
  • 10:00 to 11:00: 1.7 reports on an average day
  • 11:00 to 12:00: 1.1 reports on an average day
  • 12:00 to 13:00: 1.2 reports on an average day
  • 13:00 to 14:00: 1.4 reports on an average day
  • 14:00 to 15:00: 2.2 reports on an average day
  • 15:00 to 16:00: 2.1 reports on an average day
  • 16:00 to 17:00: 2.8 reports on an average day
  • 17:00 to 18:00: 4.1 reports on an average day
  • 18:00 to 19:00: 3.4 reports on an average day
  • 19:00 to 20:00: 5.5 reports on an average day
  • 20:00 to 21:00: 6 reports on an average day
  • 21:00 to 22:00: 6.4 reports on an average day
  • 22:00 to 23:00: 7.1 reports on an average day
  • 23:00 to 00:00: 7.3 reports on an average day

By day of the week

  • Monday: 2.7 reports on an average Monday
  • Tuesday: 2.3 reports on an average Tuesday
  • Wednesday: 63 reports on an average Wednesday
  • Thursday: 234 reports on an average Thursday
  • Friday: 197 reports on an average Friday
  • Saturday: 201 reports on an average Saturday
  • Sunday: 2.4 reports on an average Sunday

Each bar is the average number of user reports in that hour, or on that day of the week, from 24 days of reports since 5 October 2026. The busiest bar is highlighted. Spikes in reports are left out, so one outage does not set the pattern.

About

What happens when Xbox Network (Xbox Live) goes down

Xbox Network (Xbox Live) is Microsoft's account and online service for Xbox consoles, the Xbox app, and many Microsoft games. It ties your profile, friends, purchases, and cloud saves to one identity, so when it falters you can lose sign-in, matchmaking, parties, and store access, while chat and cloud saves fail too, which hits anyone playing online or using the Xbox app.

Sign-in and profile loading often fail first, so you may see a connection error when you open a game or the console says you need to sign in again. Multiplayer then breaks: matchmaking stalls and parties drop even if your internet is fine. The store and cloud saves can lag behind that, with purchases not completing or saves not syncing between console and PC, while the Xbox mobile app may show a stale friends list and activity feed. Problems are often partial, since one region, one platform, one account, or one feature can fail while the rest of the service works.

Servers and network

Xbox Network (Xbox Live) IP address, servers and network

IPv4 address
2.23.244.71
IPv6 addresses
2a02:26f0:7100:882::71e
Show all 2
  • 2a02:26f0:7100:89f::71e
Network
AS16625 · Akamai Technologies, Inc., registered in the Netherlands
Served through
Akamai
DNS hosted by
Microsoft Azure DNS
HTTPS certificate
Issued by Microsoft Corporation, valid until 30 Jan 2027 (90 days)
HTTP/3
Supported
Our check
Answered in 180 ms

Checked from our server in Frankfurt, Germany, 8 h ago, for www.xbox.com. A service behind a CDN answers from many data centres, usually the one nearest to you, so these addresses are where its traffic enters, not where its own servers stand. Visitors elsewhere may see different addresses.

Checked from 11 places around the world

All 11 locations got an answer from www.xbox.com. Fastest from Amsterdam (24 ms), slowest from Warsaw (157 ms). Every location connected through Akamai Technologies, Inc. (AS16625), using 10 different addresses.

LocationResultTimeAddress reached
FrankfurtGermanyUp · HTTP 30746 ms2.23.244.71
ViennaAustriaUp · HTTP 30747 ms23.217.48.60
MilanItalyUp · HTTP 30727 ms184.25.52.71
ParisFranceUp · HTTP 30745 ms23.46.188.57
AmsterdamNetherlandsUp · HTTP 30724 ms23.220.112.61
MadridSpainUp · HTTP 30752 ms2.17.152.90
WarsawPolandUp · HTTP 307157 ms2.23.244.71
Los AngelesUSAUp · HTTP 30731 ms2.18.216.61
São PauloBrazilUp · HTTP 30725 ms2.17.128.60
SingaporeSingaporeUp · HTTP 30740 ms23.36.252.70
TokyoJapanUp · HTTP 30733 ms2.21.164.61

Checked with check-host.net from its servers in these cities 8 h ago, for www.xbox.com. Time is how long each server took to load the page.

Questions

Xbox Network (Xbox Live) FAQ

Is Xbox Network (Xbox Live) down right now?
The status at the top of this page shows whether problem reports for the service are above their usual level, counted in 15-minute windows over the last 24 hours. This site does not ping or monitor the service itself, so a high report count can still be your own connection or account. To check your side, sign in on another device or network, try the Xbox app and a browser, and restart your router.

Why does my Xbox console say 'Sign in to Xbox Live' when I'm already online?
A console can reach the internet but still fail the sign-in handshake, often because of a stuck account token or a cached network setting. Run the network test in Settings, restart the console, and try signing in with the Xbox app on your phone. If the app signs in but the console does not, clear the console's network cache or reset the network settings.

Why do my cloud games fail to launch on Xbox Game Pass?
Cloud play depends on an active Game Pass plan and a supported region, and a weak connection can stop a launch even when your account is fine. Try a different cloud title, then check your subscription and region. If the same game works on your console but not through cloud play, the cloud service is the likely problem.

Why can't I redeem a code or buy something on the Microsoft Store?
Purchases and code redemption can fail when your payment option is expired, or your account region does not match the store you are using. Check that your card and billing address are current, then try the Microsoft Store on the web or the Xbox app. If the store gives a generic error, wait and try again; do not submit the same code over and over.

Why does my Xbox 360 show a connection error to Xbox Live?
Xbox 360 consoles can lose the service when the network settings are wrong or the console's date and time are off. Test the connection in System Settings, then clear the cache or restart your router. If a newer Xbox signs in fine, the 360's network settings or hardware are the likely cause.
For your site

Put the Xbox Network (Xbox Live) status badge on your site

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Xbox Network (Xbox Live) status badge, as it looks now

HTML
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Markdown, for README files
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How we track Xbox Network (Xbox Live)

The status on this page comes from user-submitted problem reports for Xbox Network (Xbox Live), counted in 15-minute windows over the last 24 hours. Each window is compared with the normal level for Xbox Network (Xbox Live), so a few complaints on a quiet day don't trigger anything, but a sudden jump well above normal does.

When reports climb well above normal, the status here changes to partial outage or major outage and the chart moves with it. This is separate from Xbox Network (Xbox Live)'s official status page: user reports tend to show a problem early, while the official page confirms the cause. If the two disagree, check both.

Elsewhere

Check other services

See all 500+ services

Problems elsewhere right now

Strips: user reports, last 6 hours, 15 minutes a segment.