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WEB.DE web.de

Is WEB.DE down right now? Live status and outage tracker

No, WEB.DE is up.

No outage detected, and no user reports in the last hour.

Live Updated 4 min ago Data refreshes every 5 minutes

Not working for you? Official status pageStatus page

User reports, last 24 hours, 15 minutes a segment: 96 flowing 0 slow (elevated) 0 jammed (outage)

User reports, last 24 hours

No reports in this window

No problem reports came in for WEB.DE in the last hour, and at this time of day there are usually almost none. There has been no spike in reports since 7 October.

NormalClose to the usual level24 h · 0 reports
ElevatedMore than 1.5 times the usual levelNone in this chart
OutageMore than twice the usual level and far above the day's averageNone in this chart
Usual levelWhat a usual day sees at that timeAlmost none at this time of day

Reports, last hour

Quiet

Uptime, 24 h

100.00%

No outage windows

Last outage

None

In the last 24 hours

Busiest 15 minutes

No reports

Last 24 hours

WEB.DE outages and problems

No user reports came in for WEB.DE in the past 24 hours, and its uptime over that window is 100.00%.

No 15-minute window had any reports at all, so the chart above stays flat.

No problems detected in the last 24 hoursReports for WEB.DE stayed at their usual level the whole time.

This month

WEB.DE in October 2026

Problem reports in October (since 7 October): 7

Monthly report for October 2026

What went wrong

What people said was wrong in recent problem reports for WEB.DE.

App100%

Share of 1 recent report that said what was wrong.

Last 30 days

WEB.DE problem spikes, last 30 days

Since 7 October, WEB.DE had no outage spikes or periods of elevated reports.

A spike is a sharp rise in problem reports from users, kept exactly as this page showed it at the time. This history starts on 7 October 2026. Monthly reports for all services

Troubleshooting

How to fix WEB.DE not working

WEB.DE is up on our end, so if it won't work for you, the problem is most likely on your side. Work through these in order:

Your browser tries to reach web.de over your own connection, right now. Nothing is sent to us or stored.

Check the official status page
Open the official status page and look for a notice about WEB.DE. If it shows a known disruption, wait and try again later. The report level on this page comes from other people's problem reports, so a quiet page does not prove your account is fine.
Open web.de in a private window
Open the site in a private or incognito window. If it loads there, something in your normal browser profile is blocking the page. Clear site data for web.de first, and if that fails, disable extensions one by one.
Switch to mobile data
Turn off Wi-Fi and try mobile data. A router or VPN can block WEB.DE mail servers even when the rest of the web works. If it loads there, restart your router or turn off the VPN.
Reinstall the WEB.DE Mail app
Delete the app. Reinstall the WEB.DE Mail app from the App Store or Google Play, then sign in with your full email address and password; a fresh install can clear a stuck sync state.

While WEB.DE is down: what to use instead

Gmail For urgent mail, open Gmail in a browser; if your contacts live there, you can copy the address and send without waiting.
Outlook Use it when work mail or calendar invites matter, because Microsoft keeps both in the same account.
Yahoo Mail A spare inbox helps for signup confirmations, and you can check it without touching your usual account.
WEB.DE web version Open the site in a browser on your phone or laptop when the app fails, since the mailbox often stays reachable even when the mobile client does not.

Your device

Fix WEB.DE on Windows, Mac, Android and iPhone

WEB.DE on Windows

Fix: Clear your browser's cache and cookies, or temporarily disable security software and browser extensions that might block WEB.DE. If using an email client, verify that your IMAP/SMTP server settings match WEB.DE's official specifications.
Check: Check if you can access the WEB.DE portal via multiple web browsers, or test the connection status in your email client like Outlook. If the web portal loads but your mail client fails, the WEB.DE IMAP/SMTP servers might be experiencing an outage.

Command Prompt

ping web.deTest whether WEB.DE's servers reply

nslookup web.deCheck that WEB.DE's DNS resolves

tracert web.deTrace where the connection drops

ipconfig /flushdnsClear the DNS cache, then reload

WEB.DE on Mac

Fix: Clear Safari's cache and site data, or delete and re-add your WEB.DE account in the macOS System Settings. Ensure your macOS firewall is not blocking outgoing connections to WEB.DE mail servers.
Check: Attempt to load the WEB.DE homepage in Safari, or check for connection errors in the macOS Mail app. You can also use the Mail Connection Doctor tool in macOS to see if the WEB.DE servers are reachable.

Terminal

ping -c 4 web.deTest whether WEB.DE's servers reply

nslookup web.deCheck that WEB.DE's DNS resolves

traceroute web.deTrace where the connection drops

sudo dscacheutil -flushcache; sudo killall -HUP mDNSResponderFlush the macOS DNS cache, then reload

WEB.DE on Android

Fix: Force stop the WEB.DE Mail app, clear its cache in your Android settings, and check the Google Play Store for updates. If issues persist, try switching from Wi-Fi to mobile data to rule out local network problems.
Check: Open the official WEB.DE Mail app to see if it displays sync errors, or try accessing the site using a mobile browser. You can also check the Google Play Store for recent reviews indicating widespread issues.

WEB.DE on iPhone and iPad

Fix: Restart the WEB.DE app, check the Apple App Store for pending updates, or reinstall the app entirely. Ensure that cellular data permissions are enabled for WEB.DE in your iOS settings.
Check: Open the WEB.DE Mail app or the default iOS Mail app to see if you get connection timeout errors. You can also check if the WEB.DE website loads in Safari to determine if it is an app-specific issue.

About

What happens when WEB.DE goes down

WEB.DE is a German web portal and email service that many people use for personal messages and daily news. When it goes down, you can lose access to your inbox or the portal pages you open for news and search.

You might not get past the login screen, and the inbox may stay empty or spin without loading messages. Sending can fail too, with messages sitting in the outbox and attachments stalling at upload. The portal home page and search sometimes still load while mail is down, so the outage can look partial; login and message sync usually break first. Problems can be regional, or they can hit only some accounts, so different people in the same household may see different results.

Servers and network

WEB.DE IP address, servers and network

Checking web.de from our server…

Questions

WEB.DE FAQ

Is WEB.DE down right now?

The status at the top of this page shows whether user problem reports are above their usual level when counted in 15-minute windows over the last 24 hours. You test your side. You can also check the official status page for maintenance notes from the provider, then open webmail in a browser on mobile data because access there while the app fails points to your device or network.

Why can't I log in to Freemail even though my password is right?

Your browser can fill an old password after you changed it in the Mail app, so the login fails although the new password works on your phone. You check caps first. Reset it through the help centre, then update every mail program where you saved it.

My emails stay in the outbox of the Mail app and never send, what should I do?

A full outbox with large attachments stalls sending when your mobile connection drops, so webmail often sends what the Mail app holds. You shrink attachments first. Open the draft in webmail on a stable connection and send it without the large file, then clear the stuck copy from the app outbox.

Where did my incoming Freemail go, it is not in the inbox?

Newsletters and shop receipts land in Spam when senders change addresses, so your inbox looks empty although mail arrived. You check those folders. Mark wanted mail as no spam in webmail because the filter learns from what you mark, and add the sender to your address book for next time.

Outlook keeps asking for my password for my Freemail account, how do I fix it?

Outlook loops on the password prompt when the stored password is old or when external access with IMAP is switched off in your mailbox settings. You update both places. Turn on IMAP in webmail settings, then type the current mailbox password fresh in Outlook because a single wrong character keeps the loop going.

For your site

Put the WEB.DE status badge on your site

Paste one of these into a web page, a blog post or a README. The badge shows the same status as this page, based on user problem reports. Browsers can keep a copy for up to 4 hours. It links back here.

HTML

<a href="https://isitdownrightnow.app/services/webde/"><img src="https://isitdownrightnow.app/badge/webde.svg" alt="WEB.DE status" height="20"></a>

Markdown, for README files

[![WEB.DE status](https://isitdownrightnow.app/badge/webde.svg)](https://isitdownrightnow.app/services/webde/)

The badge is a plain image: no scripts, no cookies. People who see it on your page load it from our server.

How we track WEB.DE

The status on this page comes from user-submitted problem reports for WEB.DE, counted in 15-minute windows over the last 24 hours. Each window is compared with the normal level for WEB.DE, so a few complaints on a quiet day don't trigger anything, but a sudden jump well above normal does.

When reports climb well above normal, the status here changes to partial outage or major outage and the chart moves with it. This is separate from WEB.DE's official status page: user reports tend to show a problem early, while the official page confirms the cause. If the two disagree, check both.