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Hotspot Shield VPN hotspotshield.com

Is Hotspot Shield VPN down right now? Live status and outage tracker

No, Hotspot Shield VPN is up.

No outage detected, and no user reports in the last hour.

Live Data refreshes every 5 minutes
Not working for you?
User reports, last 24 hours, 15 minutes a segment: 96 flowing, 0 slow (elevated), 0 jammed (outage)

User reports, last 24 hours

No reports in this window

No problem reports came in for Hotspot Shield VPN in the last hour, and at this time of day there are usually almost none. There has been no spike in reports since 29 October. These are user reports from the US, where most people report Hotspot Shield VPN problems.

Around the world right now: normal in 40 other countries. By country

No user reports came in for Hotspot Shield VPN in the past 24 hours, and its uptime over that window is 100.00%. No 15-minute window had any reports at all, so the chart above stays flat.
Reports, last hour
0
Quiet
Uptime, 24 h
100.00%
No outage windows
Last outage
None
In the last 24 hours
Busiest 15 minutes
0
No reports
Last 24 hours

Hotspot Shield VPN outages and problems

No user reports came in for Hotspot Shield VPN in the past 24 hours, and its uptime over that window is 100.00%.

No 15-minute window had any reports at all, so the chart above stays flat.

No problems detected in the last 24 hoursReports for Hotspot Shield VPN stayed at their usual level the whole time.
This month

Hotspot Shield VPN in November 2026

Problem reports in November
0

Monthly report for November 2026

What went wrong

What people said was wrong in recent problem reports for Hotspot Shield VPN worldwide.

  1. Connecting to VPN100%

Share of 1 recent report that said what was wrong, from every country listed below.

World map

Hotspot Shield VPN reports around the world

In the last 24 hours, 5 problem reports about Hotspot Shield VPN came in from 5 countries. Right now reports are at the usual level in every country.

  • Outage now
  • Problems now
  • Normal
Each dot is a group of recent reports, coloured by how its country is doing now; bigger dots, more reports.
CountryNowLast hour24 hours
Croatia Normal 01
France Normal 01
Malaysia Normal 01
Colombia Normal 01
Spain Normal 01
The US numbers above Normal 00
Australia Normal 00
Canada Normal 00
Ireland Normal 00
New Zealand Normal 00
The Philippines Normal 00
Singapore Normal 00

Each country's status compares its reports with the usual level there. 29 more countries had 0 reports in the last 24 hours. Map outlines: Natural Earth.

Last 30 days

Hotspot Shield VPN problem spikes, last 30 days

Since 29 October, Hotspot Shield VPN had no outage spikes or periods of elevated reports.

  • Sat 3 Oct: no data
  • Sun 4 Oct: no data
  • Mon 5 Oct: no data
  • Tue 6 Oct: no data
  • Wed 7 Oct: no data
  • Thu 8 Oct: no data
  • Fri 9 Oct: no data
  • Sat 10 Oct: no data
  • Sun 11 Oct: no data
  • Mon 12 Oct: no data
  • Tue 13 Oct: no data
  • Wed 14 Oct: no data
  • Thu 15 Oct: no data
  • Fri 16 Oct: no data
  • Sat 17 Oct: no data
  • Sun 18 Oct: no data
  • Mon 19 Oct: no data
  • Tue 20 Oct: no data
  • Wed 21 Oct: no data
  • Thu 22 Oct: no data
  • Fri 23 Oct: no data
  • Sat 24 Oct: no data
  • Sun 25 Oct: no data
  • Mon 26 Oct: no data
  • Tue 27 Oct: no data
  • Wed 28 Oct: no data
  • Thu 29 Oct: 4 reports
  • Fri 30 Oct: 1 report
  • Sat 31 Oct: 0 reports
  • Sun 1 Nov: 0 reports

By country

Each square is one day in the countries with the most reports: red when reports stayed at outage level for half an hour or more, amber when they stayed above the usual level for an hour or more, grey otherwise.

  • Belgium1
  • Colombia1
  • Spain1
  • France1
  • Croatia1
  • The US1
  • Argentina0
  • Austria0

Country history starts on 29 October 2026. Days run from midnight to midnight, Central European time.

A spike is a sharp rise in problem reports from users, kept exactly as this page showed it at the time. This history starts on 29 October 2026. Monthly reports for all services

Troubleshooting

How to fix Hotspot Shield VPN not working

Hotspot Shield VPN is up on our end, so if it won't work for you, the problem is most likely on your side. Work through these in order:

Your browser tries to reach hotspotshield.com over your own connection, right now. Nothing is sent to us or stored.

  1. Check Hotspot Shield reports

    Look at the status at the top of this page first. It shows whether user problem reports for the service are above their usual level, counted in 15-minute windows over the last 24 hours. This site does not ping or probe the VPN, so a high report count points to a wider outage; try again later before you change any settings.

  2. Force quit Hotspot Shield

    Close the app completely, then open it again. On Android, go to Settings > Apps > Hotspot Shield > Force stop; on iPhone, open the app switcher and swipe the app card away. Wait five seconds before you tap the power button to reconnect.

  3. Switch Hotspot Shield location

    Open the app and tap the location name or flag on the main screen. Choose a different country or city from the list, then tap the power button to connect. If the same server keeps failing, disconnect and pick another one.

  4. Reinstall Hotspot Shield

    Uninstall the app from your device, restart the phone or computer, then install it again from the same store you used before. Sign in with the same account and connect.

While Hotspot Shield VPN is down: what to use instead

  • Proton VPN It has a free tier you can sign into in a few minutes, so it works as a stand-in when you mainly need a private connection on public Wi-Fi.
  • Cloudflare WARP Use it to encrypt your traffic on a café or hotel network, but it won't let you pick a country, so it is no help for region-locked streaming.
  • Another virtual location If the app hangs on connecting, choose a different country from the location list, because a fault sometimes hits one region while the others keep working.
  • Tor Browser Too slow for video, but you can still reach a blocked site or hide your IP address while no VPN will connect.
Your device

Fix Hotspot Shield VPN on Windows, Mac, Android and iPhone

Hotspot Shield VPN on Windows

Fix
To fix Hotspot Shield VPN on Windows, try switching the connection protocol to Hydra in the app settings or reinstalling the virtual TAP adapter. You can also temporarily disable conflicting third-party firewalls.
Check
Check if the Hotspot Shield VPN app shows a 'Connection Failed' status or gets stuck in a loop while connecting. You can also verify if your internet works normally when the VPN is turned off.
Command Prompt
ping hotspotshield.comTest whether Hotspot Shield VPN's servers reply
nslookup hotspotshield.comCheck that Hotspot Shield VPN's DNS resolves
tracert hotspotshield.comTrace where the connection drops
ipconfig /flushdnsClear the DNS cache, then reload

Hotspot Shield VPN on Mac

Fix
Fix Hotspot Shield VPN on macOS by ensuring the app has helper tool permissions enabled in your System Settings. If issues persist, reinstall the application from the Mac App Store.
Check
Verify if the Hotspot Shield VPN menu bar icon remains greyed out or displays a connection timeout error. You can also check if web pages fail to load only when the VPN is active.
Terminal
ping -c 4 hotspotshield.comTest whether Hotspot Shield VPN's servers reply
nslookup hotspotshield.comCheck that Hotspot Shield VPN's DNS resolves
traceroute hotspotshield.comTrace where the connection drops
sudo dscacheutil -flushcache; sudo killall -HUP mDNSResponderFlush the macOS DNS cache, then reload

Hotspot Shield VPN on Android

Fix
Resolve Hotspot Shield VPN issues on Android by clearing the app's cache in your device settings or updating it through the Google Play Store. Also, exclude the app from battery optimization to prevent connection drops.
Check
Look for a persistent 'Connecting' notification from Hotspot Shield VPN in your notification drawer, or check if the app displays a server connection error.

Hotspot Shield VPN on iPhone and iPad

Fix
Fix Hotspot Shield VPN on iOS by deleting the VPN profile from your iPhone settings and letting the app reinstall it. You can also try updating the app via the App Store or toggling Airplane Mode.
Check
Check if the VPN icon in your iOS status bar repeatedly disappears, or if the Hotspot Shield VPN app fails to connect and displays a connection error.
About

What happens when Hotspot Shield VPN goes down

Hotspot Shield VPN is a consumer VPN app for Windows, Mac, iOS, and Android, and you use it to hide your IP address and encrypt traffic on public Wi-Fi. An outage cuts those connections, so you may lose access to a streaming service, or your normal browsing stops loading until the app reconnects.

The connect button spins or does nothing, and the app may drop an active connection after it was working. Streaming apps and banking sites are usually first to complain because they block known VPN ranges, so you may see a proxy error or a page that refuses to load. A full outage kills every server location; partial trouble usually hits one region or platform while other setups keep working.

Servers and network

Hotspot Shield VPN IP address, servers and network

IPv4 addresses
32.191.184.178
Show all 2
  • 52.89.20.49
IPv6
Not offered
Network
AS16509 · Amazon.com, Inc., registered in the United States
Served through
Amazon Web Services
DNS hosted by
Amazon Route 53
HTTPS certificate
Issued by Amazon, valid until 9 Apr 2027 (158 days)
HTTP/3
Not advertised
Our check
Answered in 1,076 ms

Checked from our server in Frankfurt, Germany, 32 h ago, for www.hotspotshield.com. A service behind a CDN answers from many data centres, usually the one nearest to you, so these addresses are where its traffic enters, not where its own servers stand. Visitors elsewhere may see different addresses.

Checked from 11 places around the world

10 of 11 locations got an answer from www.hotspotshield.com. Fastest from Amsterdam (686 ms), slowest from Vienna (973 ms). Every location connected through Amazon.com, Inc. (AS16509), using 2 different addresses.

LocationResultTimeAddress reached
FrankfurtGermanyUp881 ms32.191.184.178
ViennaAustriaUp973 ms32.191.184.178
MilanItalyUp775 ms32.191.184.178
ParisFranceUp811 ms32.191.184.178
AmsterdamNetherlandsUp686 ms52.89.20.49
MadridSpainUp800 ms52.89.20.49
WarsawPolandUp963 ms52.89.20.49
Los AngelesUSANo result––
São PauloBrazilUp934 ms52.89.20.49
SingaporeSingaporeUp958 ms52.89.20.49
TokyoJapanUp709 ms52.89.20.49

Checked with check-host.net from its servers in these cities 32 h ago, for www.hotspotshield.com. Time is how long each server took to load the page.

Questions

Hotspot Shield VPN FAQ

Is Hotspot Shield VPN down right now?
The status at the top of this page shows whether user problem reports for Hotspot Shield VPN are above their usual level, counted in 15-minute windows over the last 24 hours. If reports are normal, the issue is probably local; test another website, switch between Wi-Fi and mobile data, restart the app, and reboot your device. When other sites load and only the VPN fails, the problem is on your side or with the app.

Why does Hotspot Shield VPN keep disconnecting on Android?
Android battery savers often stop the VPN service in the background, so turn off battery optimization for the app and lock it in the recent apps list. A weak mobile signal can cause drops too, and testing on Wi-Fi tells you fast whether the carrier is the problem. If it still drops, switch to another protocol in settings and restart the phone.

Why does the Hotspot Shield VPN app say 'Connection failed' on Windows?
Windows firewall or antivirus can block the app's network driver, so the tunnel never comes up. Allow the app through your firewall and restart your PC. If the same error appears, uninstall the app and install it again.

Why did Hotspot Shield VPN charge me after I deleted the app?
Deleting the app does not cancel a subscription bought through the App Store or Google Play. Open your Apple ID subscriptions or Play Store subscriptions and turn off auto-renew. The store handles refunds, so request one there if the charge was recent.

Why does Hotspot Shield VPN not connect in countries that block VPNs?
Some networks block VPN traffic, so the app may hang on connecting or show a connection error. Try a different protocol in settings and switch between Wi-Fi and mobile data. Local laws still apply, so use it only where VPNs are allowed.
For your site

Put the Hotspot Shield VPN status badge on your site

Paste one of these into a web page, a blog post or a README. The badge shows the same status as this page, based on user problem reports. Browsers can keep a copy for up to 4 hours. It links back here.

Hotspot Shield VPN status badge, as it looks now

HTML
<a href="https://isitdownrightnow.app/services/hotspot-shield-vpn/"><img src="https://isitdownrightnow.app/badge/hotspot-shield-vpn.svg" alt="Hotspot Shield VPN status" height="20"></a>
Markdown, for README files
[![Hotspot Shield VPN status](https://isitdownrightnow.app/badge/hotspot-shield-vpn.svg)](https://isitdownrightnow.app/services/hotspot-shield-vpn/)

The badge is a plain image: no scripts, no cookies. People who see it on your page load it from our server.

How we track Hotspot Shield VPN

The status on this page comes from user-submitted problem reports for Hotspot Shield VPN, counted in 15-minute windows over the last 24 hours. Each window is compared with the normal level for Hotspot Shield VPN, so a few complaints on a quiet day don't trigger anything, but a sudden jump well above normal does.

When reports climb well above normal, the status here changes to partial outage or major outage and the chart moves with it. Hotspot Shield VPN doesn't publish a public status page that we know of, so user reports are often the quickest sign that something is wrong on their side.

Elsewhere

Check other services

See all 500+ services

Problems elsewhere right now

Strips: user reports, last 6 hours, 15 minutes a segment.