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Is Loom down right now? Live status and outage tracker

No, Loom is up.

No outage detected, and no user reports in the last hour.

Loom's own status page: loom.status.atlassian.com

Live Updated 2 min ago Data refreshes every 5 minutes

Not working for you? Official status pageStatus page

User reports, last 24 hours, 15 minutes a segment: 96 flowing 0 slow (elevated) 0 jammed (outage)

User reports, last 24 hours

No reports in this window

No problem reports came in for Loom in the last hour, and at this time of day there are usually almost none. There has been no spike in reports since 5 October.

NormalClose to the usual level24 h · 0 reports
ElevatedMore than 1.5 times the usual levelNone in this chart
OutageMore than twice the usual level and far above the day's averageNone in this chart
Usual levelWhat a usual day sees at that timeAlmost none at this time of day

Reports, last hour

Quiet

Uptime, 24 h

100.00%

No outage windows

Last outage

None

In the last 24 hours

Busiest 15 minutes

No reports

Last 24 hours

Loom outages and problems

No user reports came in for Loom in the past 24 hours, and its uptime over that window is 100.00%.

No 15-minute window had any reports at all, so the chart above stays flat.

No problems detected in the last 24 hoursReports for Loom stayed at their usual level the whole time.

Official status

What Loom's status page says

Checking loom.status.atlassian.com…

Report categories

What people can report about Loom

People who report a problem with Loom to the outage-report feed behind this page can tag what is affected. These are the categories they can pick; the feed shows no counts per category:

Website
Login
App
Server connection
Saving and sync
Integrations
Lag
Automation and flows

Last 30 days

Loom problem spikes, last 30 days

Since 5 October, Loom had no outage spikes or periods of elevated reports.

A spike is a sharp rise in problem reports from users, kept exactly as this page showed it at the time. This history starts on 5 October 2026. Monthly reports for all services

Troubleshooting

How to fix Loom not working

Loom is up on our end, so if it won't work for you, the problem is most likely on your side. Work through these in order:

Your browser tries to reach loom.com over your own connection, right now. Nothing is sent to us or stored.

Reload the recorder tab
Refresh the tab where the recorder is open, then start a new recording instead of resuming the stuck one. If the preview stays black, close other apps that use the camera, such as Zoom or Teams, because they can hold the device.
Allow camera and microphone access
In Chrome, open chrome://settings/content/camera and chrome://settings/content/microphone, then set loom.com to Allow in both lists. On macOS, go to System Settings > Privacy & Security > Camera and Microphone and switch on the browser or desktop app you record with; quit and reopen that app after the change.
Record from the desktop app
If the browser recorder keeps failing, open the desktop app and choose the screen or window you want to share in the recorder. On Windows, check Settings > Privacy > Camera and Settings > Privacy > Microphone and turn on access for desktop apps, then restart the app.
Reinstall the desktop app
Uninstall the app from Settings > Apps > Installed apps on Windows, or drag it from Applications to the Trash on macOS, then install the current version and sign in again. This clears a damaged local install when recordings fail to upload or the recorder opens to a blank screen.

While Loom is down: what to use instead

Zoom Record a meeting or share your screen live, which helps when the other person can join a call instead of watching a clip later.
Google Meet Start a call and present your screen, useful when the audience is already on a call and a live walkthrough works better than a recorded message.
OBS Studio Capture screen and webcam to a local file, choose it when you want control over the recording and can upload the finished video yourself.
QuickTime Player Record your Mac screen and microphone, good for a quick local clip that you share through your own storage.

Your device

Fix Loom on Windows, Mac, Android and iPhone

Loom on Windows

Fix: Restart the Loom desktop app and verify that camera and microphone permissions are enabled in Windows Settings. If you are using the browser extension, try reinstalling it from the Chrome Web Store.
Check: Check if the Loom desktop app shows a connection error or fails to launch while other websites load normally. You can also verify Loom's status on their official status page.

Command Prompt

ping loom.comTest whether Loom's servers reply

nslookup loom.comCheck that Loom's DNS resolves

tracert loom.comTrace where the connection drops

ipconfig /flushdnsClear the DNS cache, then reload

Loom on Mac

Fix: Open macOS System Settings and ensure Loom has permissions for Camera, Microphone, and Screen Recording. If Loom is unresponsive, force quit the application and relaunch it.
Check: Verify if the Loom Mac app displays network errors or fails to load your video library. You can also check the Loom status page to see if there is an ongoing server outage.

Terminal

ping -c 4 loom.comTest whether Loom's servers reply

nslookup loom.comCheck that Loom's DNS resolves

traceroute loom.comTrace where the connection drops

sudo dscacheutil -flushcache; sudo killall -HUP mDNSResponderFlush the macOS DNS cache, then reload

Loom on Android

Fix: Clear the Loom app cache in your Android settings or update the app to the latest version via the Google Play Store. Re-establishing your Wi-Fi or mobile data connection can also resolve upload issues.
Check: Open the Loom app and check if your video folder fails to load or if you receive a connection error. If other apps work fine, the Loom service may be experiencing an outage.

Loom on iPhone and iPad

Fix: Ensure the Loom app has permission to access your camera and microphone in the iOS Settings app. If Loom continues to crash or fail, check the App Store for updates or reinstall the app.
Check: Check if the Loom app on your iPhone or iPad fails to upload your video recordings or shows a connection error. You can also search the official Loom status page using Safari.

About

What happens when Loom goes down

Loom is a screen and camera recording tool that turns a quick capture into a shareable video link, and support teams, designers, engineers and teachers use it for walkthroughs and async updates. An outage cuts the whole chain at once: you cannot record, the upload stalls, and the people you sent the link to cannot watch it.

Recording tends to break first. The desktop app errors out when you press record, or the capture dies partway through and the file never saves. If a recording does finish, the upload can sit at processing for a long while, and the link you share opens a player that never loads; comments and transcripts go missing on the videos that do play. Trouble is often partial, hitting the desktop recorder or one region while other people record and watch without a problem.

Servers and network

Loom IP address, servers and network

Checking loom.com from our server…

Questions

Loom FAQ

Is Loom down right now?

The status at the top of this page shows whether user problem reports for it are above their usual level, counted in 15-minute windows over the last 24 hours. If an official status page is listed above, check it for confirmed incidents. To see whether the problem is only on your side, switch from Wi-Fi to mobile data, try another browser, test a different device, and start a short test recording. If other sites work and a new recording saves, the issue is on your network, browser, device, or permissions.

Why is my Loom recording stuck on processing?

A clip can sit on processing when the upload stopped before the file reached the server. Keep the tab or desktop app open until the progress bar finishes, then check your connection and try uploading again. If it stays stuck for hours, delete the draft and record a shorter test clip to see whether the problem follows the file or the app.

Why does Loom say my microphone or camera is blocked?

Your browser or operating system may have denied permission, so the recorder cannot see the mic or camera. Open the browser site permissions and your system privacy settings, then allow access for the browser or desktop app. On macOS, check Screen Recording and Microphone under Privacy & Security; on Windows, check Camera and Microphone under Privacy. Restart the app after changing those settings.

Why won't the Loom extension or desktop app record my screen?

The recorder needs screen capture permission and a current browser or app version. If you see a blank preview or a message that recording cannot start, close other apps that share the screen, such as video call tools, and try again. For the Chrome extension, reload the page after updating the extension; for the desktop app, quit it and reopen it before recording.

Why is my Loom video missing or unable to load for viewers?

A link can fail when the video is still processing or the viewer lost access to the workspace. Share settings can also block playback if they changed. Ask the viewer to open the link in a private window and sign in with the right account. If you own the video, check its privacy setting and workspace permissions, then copy a fresh link; deleted videos and removed workspace access can also cause a missing page.

For your site

Put the Loom status badge on your site

Paste one of these into a web page, a blog post or a README. The badge shows the same status as this page, based on user problem reports. Browsers can keep a copy for up to 4 hours. It links back here.

HTML

<a href="https://isitdownrightnow.app/services/loom/"><img src="https://isitdownrightnow.app/badge/loom.svg" alt="Loom status" height="20"></a>

Markdown, for README files

[![Loom status](https://isitdownrightnow.app/badge/loom.svg)](https://isitdownrightnow.app/services/loom/)

The badge is a plain image: no scripts, no cookies. People who see it on your page load it from our server.

How we track Loom

The status on this page comes from user-submitted problem reports for Loom, counted in 15-minute windows over the last 24 hours. Each window is compared with the normal level for Loom, so a few complaints on a quiet day don't trigger anything, but a sudden jump well above normal does.

When reports climb well above normal, the status here changes to partial outage or major outage and the chart moves with it. This is separate from Loom's official status page: user reports tend to show a problem early, while the official page confirms the cause. If the two disagree, check both.