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Rakuten Mobile network.mobile.rakuten.co.jp Live · Operational

Is Rakuten Mobile down right now? Live status and outage tracker

No, Rakuten Mobile is up.

No outage detected, and no user reports in the last hour.

Reports, last hour
0
Usual at this hour
≈ 1
Vs the hour before
−100%

User reports, last 24 hours, one bar per 15 minutes. Dashed line: the usual level. 96 normal · 0 elevated · 0 outage

Not working for you?

Last spike · · Data refreshes every 5 minutes

01 · User reports
0 reports in the last hour

From a public outage-reporting feed, counted in 15-minute windows. The verdict above is based on these.

Last 24 hours

Rakuten Mobile outages and problems

User reports, last 24 hours

105 reports in total, counted in 15-minute windows

No problem reports came in for Rakuten Mobile in the last hour, against about 1 at this time on a usual day. Over the last 24 hours there were 105 reports. Most recent reports were about no signal (51%) and mobile internet (28%). The last spike in reports was 25 h ago and lasted 2 h 37 min. These are user reports from Japan, where most people report Rakuten Mobile problems.

In the past 24 hours, 105 user reports came in for Rakuten Mobile. Counting only the 15-minute windows with a spike big enough to count as an outage, that comes to 100.00% uptime for the day. The busiest 15-minute window had 7 reports, about 23 hours ago. That stays below our outage threshold, so it doesn't count as downtime.
  • NormalClose to the usual level24 h · 105 reports
  • ElevatedMore than 1.5 times the usual levelNone in this chart
  • OutageMore than twice the usual level and far above the day's averageNone in this chart
  • Usual levelWhat a usual day sees at that timeAbout 1 an hour now
Reports, last hour
0
100% on the hour before
Uptime, 24 h
100.00%
No outage windows
Last outage
None
In the last 24 hours
Busiest 15 minutes
7
7 reports, 23 h ago
Rakuten Mobile status card: No, Rakuten Mobile is up. User reports over the last 24 hours.
Share this statusThe picture people see when this page is shared: the answer and the last 24 hours of reports.

In the past 24 hours, 105 user reports came in for Rakuten Mobile. Counting only the 15-minute windows with a spike big enough to count as an outage, that comes to 100.00% uptime for the day.

The busiest 15-minute window had 7 reports, about 23 hours ago. That stays below our outage threshold, so it doesn't count as downtime.

No problems detected in the last 24 hoursReports for Rakuten Mobile stayed at their usual level the whole time.
This month

Rakuten Mobile in November 2026

Problem reports in November (since 4 November)
727

Monthly report for November 2026

What went wrong

What people said was wrong in recent problem reports for Rakuten Mobile.

  1. No Signal51%
  2. Mobile Internet28%
  3. Total blackout9%
  4. Website5%
  5. Mobile Phone4%
  6. Texting / SMS2%

Share of 132 recent reports that said what was wrong.

Last 30 days

Rakuten Mobile problem spikes, last 30 days

Since 4 November, Rakuten Mobile had 1 outage spike.

A spike is a sharp rise in problem reports from users, kept exactly as this page showed it at the time. This history starts on 4 November 2026. Monthly reports for all services

Troubleshooting

How to fix Rakuten Mobile not working

Rakuten Mobile is up on our end, so if it won't work for you, the problem is most likely on your side. Work through these in order:

Your browser tries to reach network.mobile.rakuten.co.jp over your own connection, right now. Nothing is sent to us or stored.

  1. Reload and restart

    Reload the page (Ctrl+F5, or Cmd+Shift+R on a Mac), or fully close the app and open it again.

  2. Try another connection

    Switch between Wi-Fi and mobile data. If it works on one and not the other, the problem is your network, not Rakuten Mobile.

  3. Update the app

    Install the latest version from the App Store or Google Play. Old versions can stop connecting after a server-side change.

While Rakuten Mobile is down: what to use instead

  • my Rakuten Mobile website If the app will not load, try the account pages in a browser for data use, billing details, and some account changes.
  • Wi-Fi plus LINE or email Home, office, or public Wi-Fi can keep messages moving when mobile data or voice service is failing.
  • Spare SIM or eSIM A line on another network helps if you need calls or data before the Rakuten line recovers.
  • Rakuten Mobile shop A shop can handle some account and SIM tasks when online sign-in is blocked.
Same time

Problems at the same time as Rakuten Mobile

Since 4 November, Rakuten Mobile's only spike in problem reports overlapped a spike at another service.

When several services get problem reports at once, something they share, such as a cloud host or a network, can be the real cause. Matching times alone do not prove it.

During the latest spike

Rakuten Mobile: Tue 3 Nov, 23:59 to 4 Nov 02:36

157 more services. Red dot: outage. Amber dot: elevated reports.

A spike is a sharp rise in problem reports from users, as the live pages showed it. Times are Central European time.

Busiest times

When people report Rakuten Mobile problems

The busiest hour for reports about Rakuten Mobile is 04:00 to 05:00 Central European time, and the busiest day is Wednesday.

By hour of the day

  • 00:00 to 01:00: 0.14 reports on an average day
  • 01:00 to 02:00: 0.13 reports on an average day
  • 02:00 to 03:00: 0.16 reports on an average day
  • 03:00 to 04:00: 0.55 reports on an average day
  • 04:00 to 05:00: 0.74 reports on an average day
  • 05:00 to 06:00: 0.28 reports on an average day
  • 06:00 to 07:00: 0.16 reports on an average day
  • 07:00 to 08:00: 0.23 reports on an average day
  • 08:00 to 09:00: 0.13 reports on an average day
  • 09:00 to 10:00: 0.11 reports on an average day
  • 10:00 to 11:00: 0.21 reports on an average day
  • 11:00 to 12:00: 0.18 reports on an average day
  • 12:00 to 13:00: 0.1 reports on an average day
  • 13:00 to 14:00: 0.12 reports on an average day
  • 14:00 to 15:00: 0.19 reports on an average day
  • 15:00 to 16:00: 0.08 reports on an average day
  • 16:00 to 17:00: 0.12 reports on an average day
  • 17:00 to 18:00: 0.1 reports on an average day
  • 18:00 to 19:00: 0 reports on an average day
  • 19:00 to 20:00: 0.03 reports on an average day
  • 20:00 to 21:00: 0.07 reports on an average day
  • 21:00 to 22:00: 0.03 reports on an average day
  • 22:00 to 23:00: 0.07 reports on an average day
  • 23:00 to 00:00: 0.03 reports on an average day

By day of the week

  • Monday: 0 reports on an average Monday
  • Tuesday: 0 reports on an average Tuesday
  • Wednesday: 27 reports on an average Wednesday
  • Thursday: 2.3 reports on an average Thursday
  • Friday: 0 reports on an average Friday
  • Saturday: 0 reports on an average Saturday
  • Sunday: 0 reports on an average Sunday

Each bar is the average number of user reports in that hour, or on that day of the week, from 29 days of reports since 5 October 2026. The busiest bar is highlighted. Spikes in reports are left out, so one outage does not set the pattern.

Servers and network

Rakuten Mobile IP address, servers and network

Checking network.mobile.rakuten.co.jp from our server…

Official channels

Contact Rakuten Mobile support

Tip: Rakuten Mobile doesn't list a public status page that we know of, so its help centre and the report chart on this page are the best places to check.

For your site

Put the Rakuten Mobile status on your site

Paste one of these into a web page, a blog post or a README: a small badge, or a card with the chart. Both show the same status as this page, based on user problem reports, and link back here.

Rakuten Mobile status badge, as it looks now

HTML
<a href="https://isitdownrightnow.app/services/rakuten-mobile/"><img src="https://isitdownrightnow.app/badge/rakuten-mobile.svg" alt="Rakuten Mobile status" height="20"></a>
Markdown, for README files
[![Rakuten Mobile status](https://isitdownrightnow.app/badge/rakuten-mobile.svg)](https://isitdownrightnow.app/services/rakuten-mobile/)

A live card with the chart

The status, reports in the last hour and the last 24 hours, updated every 5 minutes. Use the frame, or the image where frames are not allowed, such as newsletters.

Frame
<iframe src="https://isitdownrightnow.app/embed/rakuten-mobile/" title="Rakuten Mobile status" width="100%" height="230" style="border:0;max-width:560px" loading="lazy"></iframe> <p><a href="https://isitdownrightnow.app/services/rakuten-mobile/">Rakuten Mobile status</a> from IsItDownRightNow.app</p>
Image, updated about every 10 minutes
<a href="https://isitdownrightnow.app/services/rakuten-mobile/"><img src="https://isitdownrightnow.app/share/rakuten-mobile.png" alt="Rakuten Mobile status: problem reports over the last 24 hours" width="600" height="315" loading="lazy"></a>
Markdown image, for README files
[![Rakuten Mobile status](https://isitdownrightnow.app/share/rakuten-mobile.png)](https://isitdownrightnow.app/services/rakuten-mobile/)

Badge, frame and image load no scripts from other sites and set no cookies; people who see them on your page load them from our server. More for journalists.

How we track Rakuten Mobile

The status on this page comes from user-submitted problem reports for Rakuten Mobile, counted in 15-minute windows over the last 24 hours. Each window is compared with the normal level for Rakuten Mobile, so a few complaints on a quiet day don't trigger anything, but a sudden jump well above normal does.

When reports climb well above normal, the status here changes to partial outage or major outage and the chart moves with it. Rakuten Mobile doesn't publish a public status page that we know of, so user reports are often the quickest sign that something is wrong on their side.

Elsewhere

Check other services

See all 500+ services

Problems elsewhere right now

Strips: user reports, last 6 hours, 15 minutes a segment.