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Nexi nexi.com

Is Nexi down right now? Live status and outage tracker

No, Nexi is up.

No outage detected, and no user reports in the last hour.

Nexi's own status page: easy-status.developers.nets.eu

Live Last spike on 29 Oct Updated just now Data refreshes every 5 minutes

Not working for you? Official status pageStatus page

User reports, last 24 hours, 15 minutes a segment: 96 flowing 0 slow (elevated) 0 jammed (outage)

User reports, last 24 hours

No reports in this window

No problem reports came in for Nexi in the last hour, and at this time of day there are usually almost none. The last spike in reports was 61 h ago and lasted 48 min.

NormalClose to the usual level24 h · 0 reports
ElevatedMore than 1.5 times the usual levelNone in this chart
OutageMore than twice the usual level and far above the day's averageNone in this chart
Usual levelWhat a usual day sees at that timeAlmost none at this time of day

Reports, last hour

Quiet

Uptime, 24 h

100.00%

No outage windows

Last outage

None

In the last 24 hours

Busiest 15 minutes

No reports

Last 24 hours

Nexi outages and problems

No user reports came in for Nexi in the past 24 hours, and its uptime over that window is 100.00%.

No 15-minute window had any reports at all, so the chart above stays flat.

No problems detected in the last 24 hoursReports for Nexi stayed at their usual level the whole time.

Official status

What Nexi's status page says

Checking easy-status.developers.nets.eu…

This month

Nexi in November 2026

Problem reports in November: 0
Outage spikes: 0
Periods of elevated reports: 0

Monthly report for November 2026

What went wrong

What people said was wrong in recent problem reports for Nexi.

Payments53%
Purchases32%
App11%
QR Code5%

Share of 19 recent reports that said what was wrong.

Last 30 days

Nexi problem spikes, last 30 days

Since 12 October, Nexi had 1 outage spike.

Outage

Thu 29 Oct, 15:05–15:53

Lasted 48 min

31peak reports

A spike is a sharp rise in problem reports from users, kept exactly as this page showed it at the time. This history starts on 12 October 2026. Monthly reports for all services

Troubleshooting

How to fix Nexi not working

Nexi is up on our end, so if it won't work for you, the problem is most likely on your side. Work through these in order:

Check the Nexi outage signal
Look at the status at the top of this page first. It shows whether user problem reports for the service are above their usual level in 15-minute windows over the last 24 hours; those reports come from users to a public outage-reporting service, and the site does not ping or probe the service. Open the official status page at https://easy-status.developers.nets.eu for the operator's own status.
Force quit the Nexi app
Close the app from your phone's app switcher and open it again. On iPhone, open the app switcher and swipe the Nexi card up; on Android, open Recents and swipe the app away. A fresh launch clears a stuck login screen without touching your card or account settings.
Update Nexi and check the clock
Open the App Store or Google Play and install any pending update for the app. If the store shows no update, set the clock to automatic: on iPhone use Settings > General > Date & Time > Set Automatically; on Android use Settings > System > Date & time > Set automatically. A wrong clock can block sign-in even when the app itself opens.
Reinstall Nexi and sign in again
On iPhone, use the Remove App option on the Nexi icon and confirm Delete App; on Android, use App info on the icon and tap Uninstall. Install it again from the App Store or Google Play, then sign in with the same credentials you used before. This is the last step to try when force quitting and updating did not fix a stuck screen.

While Nexi is down: what to use instead

Cash in store Pay cash if declined.
Different bank card If your card keeps getting declined at the till, ask the cashier to try the terminal while you pay with a card from another bank.
PayPal online You can check out with PayPal when the shop offers it as a backup online.
Bank transfer Send the money by bank transfer through your bank app if the checkout page will not load your card payment.

Your device

Fix Nexi on Windows, Mac, Android and iPhone

Nexi on Windows

Fix: Clear your browser cache and cookies, or try accessing the Nexi merchant portal in an incognito window. Ensure your firewall or antivirus is not blocking Nexi payment gateway connections.
Check: Check if the Nexi Business portal loads in an alternative web browser. If other secure banking sites load but Nexi does not, the service may be experiencing an outage.

Command Prompt

ping nexi.comTest whether Nexi's servers reply

nslookup nexi.comCheck that Nexi's DNS resolves

tracert nexi.comTrace where the connection drops

ipconfig /flushdnsClear the DNS cache, then reload

Nexi on Mac

Fix: Disable Safari extensions or ad-blockers that might interfere with Nexi's secure payment scripts, and clear your browser history. Verify that your macOS date and time settings are correct to prevent SSL errors with Nexi.
Check: Attempt to access the Nexi website using a different browser like Chrome. If the Nexi login page fails to load across multiple browsers, the platform is likely offline.

Terminal

ping -c 4 nexi.comTest whether Nexi's servers reply

nslookup nexi.comCheck that Nexi's DNS resolves

traceroute nexi.comTrace where the connection drops

sudo dscacheutil -flushcache; sudo killall -HUP mDNSResponderFlush the macOS DNS cache, then reload

Nexi on Android

Fix: Clear the Nexi Pay app cache in your device settings or update the app to the latest version from the Google Play Store. Ensure your Android System Webview is updated to prevent app crashes.
Check: Open the Nexi Pay app and check if it displays a network connection error or fails to load your card details. You can also try switching from Wi-Fi to mobile data to rule out local network issues.

Nexi on iPhone and iPad

Fix: Update the Nexi Pay app from the App Store, or restart your iPhone to clear temporary network glitches. If problems persist, try reinstalling the Nexi Pay app entirely.
Check: Check if the Nexi Pay app crashes on launch or displays a communication error message. Try logging in through the official Nexi mobile website to see if the issue is limited to the iOS app.

Same time

Problems at the same time as Nexi

Since 12 October, Nexi's only spike in problem reports overlapped a spike at another service.

When several services get problem reports at once, something they share, such as a cloud host or a network, can be the real cause. Matching times alone do not prove it.

During the latest spike

Nexi: Thu 29 Oct, 15:05 to 15:53

41 more services. Red dot: outage. Amber dot: elevated reports.

A spike is a sharp rise in problem reports from users, as the live pages showed it. Times are Central European time.

About

What happens when Nexi goes down

Nexi is an Italian payments company whose card terminals, online checkout pages, merchant tools, and mobile app handle purchases for shops and consumers. An outage interrupts payment approvals, refunds, settlement checks, and card management.

The first sign is often a card payment that hangs at the terminal or an online checkout that will not complete. In the app, you may get stuck at login, or a balance and transaction list may fail to refresh. Merchants may find the portal slow or unavailable when they check settlements or issue refunds. Reports tend to cluster by region or by one part of the payment path, so a terminal can fail in one shop while online payments still go through.

Servers and network

Nexi IP address, servers and network

Checking nexi.com from our server…

Questions

Nexi FAQ

Is Nexi down right now?

The status at the top of this page shows whether user problem reports for Nexi are above their usual level, counted in 15-minute windows over the last 24 hours. The official status page can confirm a platform issue. If that page is quiet, open the app or site on another connection and device, then check your card and bank account; a local network or issuer problem can look like an outage.

Why does a Nexi card payment fail online but work in a shop?

Online shops often route the card through your bank's confirmation step, so a failed code or a block on e-commerce payments can stop the purchase while a chip or contactless payment still works. Try a different browser and approve the bank prompt; call the number on the back of your card if it keeps happening.

Why does the Nexi POS terminal say there is no connection?

A terminal can lose its data link when the SIM or Wi-Fi drops, so card payments fail before the bank sees them. Restart the terminal and check the network or SIM status; if other terminals on the same line are also down, the network is the likely cause.

Where is my refund after a Nexi card payment?

A refund can take several banking days to appear because the merchant and your card issuer post it on their own schedules. Keep the refund receipt and check the card statement from the original purchase; if the merchant says it was sent, ask the issuer to trace it.

Why does the Nexi app log me out when I confirm a payment?

A session can close when the phone loses data or the bank's confirmation step times out. Update the app and retry on a different connection; if the same card fails on the website too, the problem is likely with the card or bank, not the app.

For your site

Put the Nexi status badge on your site

Paste one of these into a web page, a blog post or a README. The badge shows the same status as this page, based on user problem reports. Browsers can keep a copy for up to 4 hours. It links back here.

HTML

<a href="https://isitdownrightnow.app/services/nexi/"><img src="https://isitdownrightnow.app/badge/nexi.svg" alt="Nexi status" height="20"></a>

Markdown, for README files

[![Nexi status](https://isitdownrightnow.app/badge/nexi.svg)](https://isitdownrightnow.app/services/nexi/)

The badge is a plain image: no scripts, no cookies. People who see it on your page load it from our server.

How we track Nexi

The status on this page comes from user-submitted problem reports for Nexi, counted in 15-minute windows over the last 24 hours. Each window is compared with the normal level for Nexi, so a few complaints on a quiet day don't trigger anything, but a sudden jump well above normal does.

When reports climb well above normal, the status here changes to partial outage or major outage and the chart moves with it. This is separate from Nexi's official status page: user reports tend to show a problem early, while the official page confirms the cause. If the two disagree, check both.