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Is Maxis down right now? Live status and outage tracker

No, Maxis is up.

No widespread outage detected. 4 user reports in the last hour is within the normal range.

Live Last spike 19 h ago Updated just now Data refreshes every 5 minutes

Not working for you?

User reports, last 24 hours, 15 minutes a segment: 96 flowing 0 slow (elevated) 0 jammed (outage)

User reports, last 24 hours

206 reports in total, counted in 15-minute windows

In the last hour, 4 problem reports came in for Maxis, against about 4 at this time on a usual day. Over the last 24 hours there were 206 reports. Most recent reports were about mobile internet (49%) and mobile signal (27%). The last spike in reports was 19 h ago and lasted 21 min. These are user reports from Malaysia, where most people report Maxis problems.

NormalClose to the usual level24 h · 206 reports
ElevatedMore than 1.5 times the usual levelNone in this chart
OutageMore than twice the usual level and far above the day's averageNone in this chart
Usual levelWhat a usual day sees at that timeAbout 4 an hour now

Reports, last hour

33% on the hour before

Uptime, 24 h

100.00%

No outage windows

Last outage

None

In the last 24 hours

Busiest 15 minutes

7 reports, 20 h ago

Last 24 hours

Maxis outages and problems

In the past 24 hours, 206 user reports came in for Maxis. Counting only the 15-minute windows with a spike big enough to count as an outage, that comes to 100.00% uptime for the day.

The busiest 15-minute window had 7 reports, about 20 hours ago. That stays below our outage threshold, so it doesn't count as downtime.

No problems detected in the last 24 hoursReports for Maxis stayed at their usual level the whole time.

This month

Maxis in October 2026

Problem reports in October (since 28 October): 225

Monthly report for October 2026

What went wrong

What people said was wrong in recent problem reports for Maxis.

Mobile Internet49%
Mobile Signal27%
Website19%
Texting / SMS3%
Billing3%

Share of 37 recent reports that said what was wrong.

Last 30 days

Maxis problem spikes, last 30 days

Since 28 October, Maxis had no outage spikes, but 1 period of elevated reports.

Elevated reports

Wed 28 Oct, 15:03–15:24

Lasted 21 min

11peak reports

A spike is a sharp rise in problem reports from users, kept exactly as this page showed it at the time. This history starts on 28 October 2026. Monthly reports for all services

Troubleshooting

How to fix Maxis not working

Maxis is up on our end, so if it won't work for you, the problem is most likely on your side. Work through these in order:

Your browser tries to reach maxis.com.my over your own connection, right now. Nothing is sent to us or stored.

Toggle Maxis Airplane Mode
Turn Airplane Mode on for 10 seconds, then off; this makes the phone register with the Maxis network again. On iPhone, use Control Center or Settings > Airplane Mode, and on Android use Quick Settings.
Switch Maxis mobile data off and on
On iPhone, open Settings > Cellular and turn Cellular Data off for 10 seconds before switching it on; on Android, open Settings > Network & internet > Mobile network and toggle Mobile data. Turn Wi-Fi off so the phone uses the mobile network for the test.
Restart your phone on Maxis
Power the phone off and on. This clears a stuck network connection that a quick Airplane Mode toggle can miss, especially when the signal icon stays empty.
Reset Maxis network settings
On iPhone, open Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings; on a Pixel, open Settings > System > Reset options and choose Reset Wi-Fi, mobile & Bluetooth. This erases saved Wi-Fi passwords and Bluetooth pairings, so reconnect them afterward.

While Maxis is down: what to use instead

Another mobile line Use a second SIM from a different operator for calls and messages when your main line shows no signal.
WhatsApp Send messages or make voice calls over Wi-Fi when the mobile network is down and the other person uses the app.
Landline or VoIP Make urgent calls from a fixed line or an internet calling app if your mobile line will not connect.
Online banking Pay a bill through your bank's website or app when the mobile app will not complete a payment.

Same time

Problems at the same time as Maxis

Since 28 October, Maxis's only spike in problem reports overlapped a spike at another service.

When several services get problem reports at once, something they share, such as a cloud host or a network, can be the real cause. Matching times alone do not prove it.

During the latest spike

Maxis: Wed 28 Oct, 15:03 to 15:24

68 more services. Red dot: outage. Amber dot: elevated reports.

A spike is a sharp rise in problem reports from users, as the live pages showed it. Times are Central European time.

Busiest times

When people report Maxis problems

The busiest hour for reports about Maxis is 14:00 to 15:00 Central European time, and the busiest day is Wednesday.

By hour of the day

By day of the week

Each bar is the average number of user reports in that hour, or on that day of the week, from 22 days of reports since 5 October 2026. The busiest bar is highlighted. Spikes in reports are left out, so one outage does not set the pattern.

About

What happens when Maxis goes down

Maxis is a Malaysian telecom provider with mobile plans and home broadband. You use it for calls, mobile data, home Wi-Fi and the Maxis app, so an outage interrupts work calls, messages and anything else tied to the connection.

Data stalls first while your phone still shows bars; pages hang, messages queue, calls fail to connect, and the app stops loading account or bill details. Home broadband can fail. Problems are often partial: one neighbourhood loses mobile data, or a building loses fibre while calls still work. The status at the top shows whether user reports are above their usual level; the site does not ping the service or check from multiple locations, and it counts reports in 15-minute windows over the last 24 hours.

Servers and network

Maxis IP address, servers and network

Checking maxis.com.my from our server…

Questions

Maxis FAQ

Is Maxis down right now?

The status at the top of this page shows whether user problem reports for Maxis are above their usual level, counted in 15-minute windows over the last 24 hours. If other apps and websites load on the same connection, the fault is probably on your side. Switch between Wi-Fi and mobile data, then try a second device; restart the failing phone if the problem stays with it.

Why does the Maxis app fail at login when my number and password are correct?

A stale app session or a mismatch between the app account and the mobile line can cause a login error. Update the app and clear its cache, then try again on mobile data with Wi-Fi off. If the one-time password arrives late, check that the phone can receive SMS and that the number is the one linked to the account.

Why does Maxis mobile data stop working while calls and SMS still work?

Calls and SMS use the voice network, so a data-only fault can leave them working while apps fail to load. Check the phone's data settings and restart it; toggle airplane mode to force a fresh network registration. If data still fails after a carrier settings update, recheck the access point name saved for the line.

Why does the Maxis app show a bill payment failed message after my bank deducts the money?

A bank deduction can happen before the payment posts to the account, so the app may show a failure while the money is held. Do not repeat the payment straight away; check the bill balance and any pending transaction first. If the balance does not change, contact the bank and the service with the payment time and reference.

Why does my line show 'No service' on the Maxis network inside a building?

A single building can block signal even when the wider area has coverage, so move near a window and test again. Check that airplane mode is off and the SIM is seated. Switch network selection to automatic and restart the phone; if another handset on the same line gets service, the first phone or its SIM slot is the likely fault.

For your site

Put the Maxis status badge on your site

Paste one of these into a web page, a blog post or a README. The badge shows the same status as this page, based on user problem reports. Browsers can keep a copy for up to 4 hours. It links back here.

HTML

<a href="https://isitdownrightnow.app/services/maxis/"><img src="https://isitdownrightnow.app/badge/maxis.svg" alt="Maxis status" height="20"></a>

Markdown, for README files

[![Maxis status](https://isitdownrightnow.app/badge/maxis.svg)](https://isitdownrightnow.app/services/maxis/)

The badge is a plain image: no scripts, no cookies. People who see it on your page load it from our server.

How we track Maxis

The status on this page comes from user-submitted problem reports for Maxis, counted in 15-minute windows over the last 24 hours. Each window is compared with the normal level for Maxis, so a few complaints on a quiet day don't trigger anything, but a sudden jump well above normal does.

When reports climb well above normal, the status here changes to partial outage or major outage and the chart moves with it. Maxis doesn't publish a public status page that we know of, so user reports are often the quickest sign that something is wrong on their side.