isitdownrightnow.app
  1. Home
  2. Services
  3. My Renault
My Renault renault.com

Is My Renault down right now? Live status and outage tracker

No, My Renault is up.

No outage detected, and no user reports in the last hour.

Live Data refreshes every 5 minutes
Not working for you?
User reports, last 24 hours, 15 minutes a segment: 96 flowing, 0 slow (elevated), 0 jammed (outage)

User reports, last 24 hours

1 report in total, counted in 15-minute windows

No problem reports came in for My Renault in the last hour, and at this time of day there are usually almost none. Over the last 24 hours there were 1 report. Worldwide, most recent reports were about app (50%) and server connection (50%). There has been no spike in reports since 30 October. These are user reports from the UK, where most people report My Renault problems.

Around the world right now: normal in 66 other countries. By country

In the past 24 hours, 1 user report came in for My Renault. Counting only the 15-minute windows with a spike big enough to count as an outage, that comes to 100.00% uptime for the day. The busiest 15-minute window had 1 report, about 6 hours ago. That stays below our outage threshold, so it doesn't count as downtime.
Reports, last hour
0
Quiet
Uptime, 24 h
100.00%
No outage windows
Last outage
None
In the last 24 hours
Busiest 15 minutes
1
1 report, 6 h ago
Last 24 hours

My Renault outages and problems

In the past 24 hours, 1 user report came in for My Renault. Counting only the 15-minute windows with a spike big enough to count as an outage, that comes to 100.00% uptime for the day.

The busiest 15-minute window had 1 report, about 6 hours ago. That stays below our outage threshold, so it doesn't count as downtime.

No problems detected in the last 24 hoursReports for My Renault stayed at their usual level the whole time.
Report categories

What people can report about My Renault

What went wrong

What people said was wrong in recent problem reports for My Renault worldwide.

  1. App50%
  2. Server Connection50%

Share of 2 recent reports that said what was wrong, from every country listed below.

World map

My Renault reports around the world

In the last 24 hours, 8 problem reports about My Renault came in from 5 countries. Right now reports are at the usual level in every country.

  • Outage now
  • Problems now
  • Normal
Each dot is a group of recent reports, coloured by how its country is doing now; bigger dots, more reports.
CountryNowLast hour24 hours
The Netherlands Normal 04
France Normal 01
Bangladesh Normal 01
Romania Normal 01
Finland Normal 01
The US Normal 00
The UK numbers above Normal 00
The UAE Normal 00
Ukraine Normal 00
South Africa Normal 00
Singapore Normal 00
Serbia Normal 00

Each country's status compares its reports with the usual level there. 55 more countries had 0 reports in the last 24 hours. Map outlines: Natural Earth.

Last 30 days

My Renault problem spikes, last 30 days

Since 30 October, My Renault had no outage spikes or periods of elevated reports.

By country

Each square is one day in the countries with the most reports: red when reports stayed at outage level for half an hour or more, amber when they stayed above the usual level for an hour or more, grey otherwise.

  • The Netherlands4
  • Bangladesh1
  • Germany1
  • Denmark1
  • Finland1
  • France1
  • The UK1
  • Norway1

Country history starts on 29 October 2026. Days run from midnight to midnight, Central European time.

A spike is a sharp rise in problem reports from users, kept exactly as this page showed it at the time. This history starts on 30 October 2026. Monthly reports for all services

Troubleshooting

How to fix My Renault not working

My Renault is up on our end, so if it won't work for you, the problem is most likely on your side. Work through these in order:

Your browser tries to reach renault.com over your own connection, right now. Nothing is sent to us or stored.

  1. Close and reopen My Renault

    Swipe the app away in your phone's app switcher, then tap its icon to open it again. A fresh start clears a stuck screen without changing your account or vehicle settings.

  2. Try My Renault on mobile data

    Turn off Wi-Fi in your phone's settings or Control Center, then open the app again. Some home networks and VPNs block the app's login and remote command servers; mobile data often works.

  3. Clear My Renault's cache or reinstall

    On Android, go to Settings, Apps, My Renault, Storage, and tap Clear cache; on iPhone, delete the app and install it again from the App Store. This keeps your login on Android but removes it on iPhone, so have your password ready.

  4. Wake the car for My Renault

    Start the car or turn on the ignition for a few minutes, because remote commands and status updates need the vehicle's telematics unit awake and online. If the app still fails after that, the vehicle may be the problem. A dealer can check the telematics unit.

While My Renault is down: what to use instead

  • The car's own screen On electric and plug-in hybrid models you can set charge timers from the multimedia system in the car, and many models also let you set a climate timer there, so your schedule still runs while the app can't connect.
  • Your Renault dealer by phone Call or visit your local dealer to book a service or ask about a warning light, because booking through them doesn't depend on the app.
  • Charge point app or card If a public charger won't start from the app, use the charge point operator's own app or tap a charging card on the reader.
  • Printed handbook The handbook in the glovebox covers warning lights, tyre pressures and service intervals, and you can read it with no signal at all.
Your device

Fix My Renault on Windows, Mac, Android and iPhone

My Renault on Windows

Fix
Clear your browser cache and cookies, or try accessing the My Renault portal using an alternative browser like Chrome or Edge. Disabling browser extensions or ad-blockers can also resolve loading issues.
Check
Attempt to load the My Renault website in your browser's private browsing mode to see if it loads. You can also check online status tools to see if the website is down for everyone.
Command Prompt
ping renault.comTest whether My Renault's servers reply
nslookup renault.comCheck that My Renault's DNS resolves
tracert renault.comTrace where the connection drops
ipconfig /flushdnsClear the DNS cache, then reload

My Renault on Mac

Fix
Clear Safari's website data for My Renault and ensure your macOS firewall is not blocking the connection. If the issue persists, try accessing the portal via another browser like Chrome.
Check
Check if the My Renault website loads on your Mac using a private Safari window to rule out local cache issues. You can also verify if your internet connection is active by loading other sites.
Terminal
ping -c 4 renault.comTest whether My Renault's servers reply
nslookup renault.comCheck that My Renault's DNS resolves
traceroute renault.comTrace where the connection drops
sudo dscacheutil -flushcache; sudo killall -HUP mDNSResponderFlush the macOS DNS cache, then reload

My Renault on Android

Fix
Go to your Android settings, clear the cache and data for the My Renault app, and restart it. If that fails, uninstall and reinstall the app from the Google Play Store.
Check
Verify if the My Renault app fails to load your vehicle data on both Wi-Fi and mobile data. You can also check the Google Play Store to see if a new update is available or if other users are reporting issues.

My Renault on iPhone and iPad

Fix
Force close the My Renault app, toggle your Wi-Fi off and back on, and restart your iOS device. If the app still won't connect, delete and reinstall it from the App Store.
Check
Check the App Store for any pending updates for the My Renault app, or test if the app works on a different network connection. You can also check Renault's official social media channels for outage announcements.
About

What happens when My Renault goes down

My Renault is the Renault owner app for remote services, service booking, maps, and vehicle status. Drivers use it to check charge or fuel, control door locks, start preconditioning, and find dealers; when it fails, those tasks stop and you may be left without remote access or fresh vehicle data.

During an outage, the login screen often hangs or returns an unavailable message, so you cannot reach your account or see charge and fuel data. Remote commands tend to break next: door locks may not respond, climate start can time out, charge status may freeze, and service booking may fail before other parts stop working. Outages rarely cover everything. Problems often stay partial or regional, because one backend service or one mobile platform can fail while other parts keep working.

Servers and network

My Renault IP address, servers and network

IPv4 addresses
35.71.164.53
Show all 2
  • 52.223.12.199
IPv6
Not offered
Network
AS16509 · Amazon.com, Inc., registered in the United States
Served through
Amazon Web Services
DNS hosted by
its own name servers (foundationdns.com)
HTTPS certificate
Issued by Sectigo Limited, valid until 25 Feb 2027 (116 days)
HTTP/3
Not advertised
Our check
Answered in 248 ms

Checked from our server in Frankfurt, Germany, 27 h ago, for renault.com. A service behind a CDN answers from many data centres, usually the one nearest to you, so these addresses are where its traffic enters, not where its own servers stand. Visitors elsewhere may see different addresses.

Checked from 11 places around the world

All 11 locations got an answer from renault.com. Fastest from Amsterdam (81 ms), slowest from Tokyo (893 ms). Every location connected through Amazon.com, Inc. (AS16509), using 2 different addresses.

LocationResultTimeAddress reached
FrankfurtGermanyUp · HTTP 301105 ms35.71.164.53
ViennaAustriaUp · HTTP 301137 ms35.71.164.53
MilanItalyUp · HTTP 301128 ms35.71.164.53
ParisFranceUp · HTTP 30198 ms35.71.164.53
AmsterdamNetherlandsUp · HTTP 30181 ms35.71.164.53
MadridSpainUp · HTTP 301145 ms35.71.164.53
WarsawPolandUp · HTTP 301213 ms35.71.164.53
Los AngelesUSAUp · HTTP 301574 ms52.223.12.199
São PauloBrazilUp · HTTP 301725 ms35.71.164.53
SingaporeSingaporeUp · HTTP 301723 ms35.71.164.53
TokyoJapanUp · HTTP 301893 ms35.71.164.53

Checked with check-host.net from its servers in these cities 27 h ago, for renault.com. Time is how long each server took to load the page.

Questions

My Renault FAQ

Is My Renault down right now?
The banner at the top of this page shows whether user problem reports are above their usual level, counted in 15-minute windows over the last 24 hours. That is the only signal here, since nothing probes the service from outside. To rule out your own side, open the app on mobile data instead of Wi-Fi and sign in to the same account in a desktop browser. If the browser works, your phone or your home network is the problem.

Why do the remote lock and climate buttons fail in the My Renault app?
Those commands travel through the car's own mobile connection, so a vehicle parked underground or a lapsed data service will fail while the rest of the app looks fine. Move the car into the open, switch the ignition off, and send the command again. When one button works and another does not, the fault sits at the car end rather than with the service.

Why is the mileage in the app out of date?
The app reads mileage and service history from the last data upload the car sent, which needs the vehicle to be driven with a working connection. A car that sits for a week or two shows stale figures. Take it for a short drive with the phone nearby, then pull down to refresh. If the numbers still disagree with the dashboard, a dealer can correct the record.

Does the app still work after my connected services subscription ends?
Remote commands and live vehicle data need an active subscription, so the lock, horn and charging screens stop responding once it lapses. Basic vehicle details and service booking keep working. Renew from your account page and the remote features return after the car next syncs.

Why does My Renault log me out every time I close the app?
A stale login token on the phone causes most of these loops, and a blocked cookie does the same on the website. Clear the app cache or reinstall it, then sign in with the same email you use elsewhere on your account. If a password reset email never turns up, check spam before you request another.
For your site

Put the My Renault status badge on your site

Paste one of these into a web page, a blog post or a README. The badge shows the same status as this page, based on user problem reports. Browsers can keep a copy for up to 4 hours. It links back here.

My Renault status badge, as it looks now

HTML
<a href="https://isitdownrightnow.app/services/renault/"><img src="https://isitdownrightnow.app/badge/renault.svg" alt="My Renault status" height="20"></a>
Markdown, for README files
[![My Renault status](https://isitdownrightnow.app/badge/renault.svg)](https://isitdownrightnow.app/services/renault/)

The badge is a plain image: no scripts, no cookies. People who see it on your page load it from our server.

How we track My Renault

The status on this page comes from user-submitted problem reports for My Renault, counted in 15-minute windows over the last 24 hours. Each window is compared with the normal level for My Renault, so a few complaints on a quiet day don't trigger anything, but a sudden jump well above normal does.

When reports climb well above normal, the status here changes to partial outage or major outage and the chart moves with it. My Renault doesn't publish a public status page that we know of, so user reports are often the quickest sign that something is wrong on their side.

Elsewhere

Check other services

See all 500+ services

Problems elsewhere right now

Strips: user reports, last 6 hours, 15 minutes a segment.