Apple Pay outages and problems
In the past 24 hours, 62 user reports came in for Apple Pay. Counting only the 15-minute windows with a spike big enough to count as an outage, that comes to 100.00% uptime for the day.
The busiest 15-minute window had 7 reports, about 11 hours ago. That stays below our outage threshold, so it doesn't count as downtime.
Apple Pay in November 2026
- Problem reports in November
- 10
- Outage spikes
- 0
- Periods of elevated reports
- 0
Monthly report for November 2026
What went wrong
What people said was wrong in recent problem reports for Apple Pay worldwide.
Share of 18 recent reports that said what was wrong, from every country listed below.
Apple Pay reports around the world
In the last 24 hours, 127 problem reports about Apple Pay came in from 18 countries. Right now reports are at the usual level in every country.
- Outage now
- Problems now
- Normal
| Country | Now | Last hour | 24 hours |
|---|---|---|---|
| The US numbers above | Normal | 3 | 85 |
| The UK | Normal | 0 | 11 |
| Malaysia | Normal | 0 | 5 |
| France | Normal | 0 | 4 |
| Australia | Normal | 0 | 3 |
| Canada | Normal | 0 | 3 |
| Belgium | Normal | 0 | 3 |
| Japan | Normal | 0 | 2 |
| Romania | Normal | 0 | 2 |
| South Africa | Normal | 0 | 1 |
| Brazil | Normal | 0 | 1 |
| Saudi Arabia | Normal | 0 | 1 |
Each country's status compares its reports with the usual level there. 60 more countries had 6 reports in the last 24 hours. Map outlines: Natural Earth.
Apple Pay problem spikes, last 30 days
Since 7 October, Apple Pay had 1 outage spike.
- Sat 3 Oct: no data
- Sun 4 Oct: no data
- Mon 5 Oct: no data
- Tue 6 Oct: no data
- Wed 7 Oct: 2 reports
- Thu 8 Oct: 1 report
- Fri 9 Oct: 0 reports
- Sat 10 Oct: 0 reports
- Sun 11 Oct: 0 reports
- Mon 12 Oct: 0 reports
- Tue 13 Oct: 0 reports
- Wed 14 Oct: 2 reports
- Thu 15 Oct: 0 reports
- Fri 16 Oct: 0 reports
- Sat 17 Oct: 2 reports
- Sun 18 Oct: 1 report
- Mon 19 Oct: 0 reports
- Tue 20 Oct: 2 reports
- Wed 21 Oct: no data
- Thu 22 Oct: 0 reports
- Fri 23 Oct: 1 report
- Sat 24 Oct: 0 reports
- Sun 25 Oct: 0 reports
- Mon 26 Oct: 1 report
- Tue 27 Oct: 0 reports
- Wed 28 Oct: 32 reports
- Thu 29 Oct: 235 reports (outage spike that day)
- Fri 30 Oct: 96 reports
- Sat 31 Oct: 72 reports
- Sun 1 Nov: 10 reports
-
Outage
Thu 29 Oct, 18:13–20:15Lasted 2 h 2 min29peak reports
By country
Each square is one day in the countries with the most reports: red when reports stayed at outage level for half an hour or more, amber when they stayed above the usual level for an hour or more, grey otherwise.
- The US373
- The UK32
- Germany7
- Denmark6
- Egypt5
- France5
- Malaysia5
- Poland5
Country history starts on 29 October 2026. Days run from midnight to midnight, Central European time.
A spike is a sharp rise in problem reports from users, kept exactly as this page showed it at the time. This history starts on 7 October 2026. Monthly reports for all services
How to fix Apple Pay not working
Apple Pay is up on our end, so if it won't work for you, the problem is most likely on your side. Work through these in order:
Your browser tries to reach apple.com over your own connection, right now. Nothing is sent to us or stored.
Restart iPhone and retry Apple Pay
Press and hold the side button and either volume button until the power off slider appears, then drag it. Wait 30 seconds. Press and hold the side button until the Apple logo shows, then open Wallet and retry the card.
Set Date and Time for Apple Pay
Open Settings > General > Date & Time and turn on Set Automatically. A wrong clock can break card verification, so leave it on and try the payment again. Reboot if the toggle was off.
Install iOS Updates for Apple Pay
Settings > General > Software Update lists available updates; install any that appears. Apple ships Wallet and NFC fixes inside these updates, and the phone restarts when the install finishes. Try a payment once the lock screen returns.
Remove and Re-add Your Apple Pay Card
Wallet & Apple Pay sits under Settings; tap the card, then tap Remove Card. Removing it clears the token. Add the card again with the camera or by typing the details, then complete the bank's verification; if the card still fails, call the issuer and ask if the digital wallet is active.
Common Apple Pay error messages
What each message means and what to try. The wording can differ a little between app versions.
-
Payment Not Completed
- Means
- The transaction did not finish.
- Fix
- Try the payment again at the reader or checkout screen. If it keeps failing, use a different card or contact the bank that issued the card.
While Apple Pay is down: what to use instead
- Physical card Use the physical card for the same account when the tap from your phone fails or the cashier says the contactless reader is not taking mobile payments.
- Google Wallet On an Android phone, open Google Wallet and tap the same reader; it helps when the problem sits with the wallet app on your iPhone rather than the store's terminal.
- PayPal Check out with PayPal on a merchant's website or app when you need to pay online and the Apple Pay button will not load or complete.
- Venmo Send money to a friend through Venmo when a person-to-person payment from Messages will not send.
Fix Apple Pay on Windows, Mac, Android and iPhone
Apple Pay on Windows
- Fix
- Apple Pay is not natively supported on Windows PCs. To use Apple Pay for online purchases, you must use a compatible Apple device like an iPhone, iPad, or Mac running Safari.
- Check
- Verify Apple Pay's status on the official Apple System Status page using your browser. If the service is active there, the issue is likely with the merchant's website integration rather than Windows itself.
ping apple.comTest whether Apple Pay's servers replynslookup apple.comCheck that Apple Pay's DNS resolvestracert apple.comTrace where the connection dropsipconfig /flushdnsClear the DNS cache, then reloadApple Pay on Mac
- Fix
- Ensure you are signed into iCloud and have Apple Pay enabled in System Settings under 'Wallet & Apple Pay'. Make sure you are using the Safari browser, as third-party browsers on macOS do not support Apple Pay.
- Check
- Check the Apple System Status page to see if Apple Pay is experiencing a service outage. You can also try completing the transaction on another Apple device to isolate the issue.
ping -c 4 apple.comTest whether Apple Pay's servers replynslookup apple.comCheck that Apple Pay's DNS resolvestraceroute apple.comTrace where the connection dropssudo dscacheutil -flushcache; sudo killall -HUP mDNSResponderFlush the macOS DNS cache, then reloadApple Pay on Android
- Fix
- Apple Pay is exclusive to Apple devices and cannot be set up or used on Android. To make mobile payments on Android, configure Google Wallet or use a supported web payment method.
- Check
- Monitor the Apple System Status website or check outage trackers to see if Apple Pay is down globally. Since Apple Pay is unsupported on Android, checkout failures on your device are likely due to merchant site errors.
Apple Pay on iPhone and iPad
- Fix
- Restart your device and verify that your payment cards are properly set up for Apple Pay in the Wallet app. Ensure your iOS is updated to the latest version and your region settings are correct.
- Check
- Check the Apple System Status page online to see if Apple Pay has a service disruption. If the status is green, try using a physical card to determine if the merchant's terminal is the issue.
Problems at the same time as Apple Pay
Since 7 October, Apple Pay's only spike in problem reports overlapped a spike at another service.
When several services get problem reports at once, something they share, such as a cloud host or a network, can be the real cause. Matching times alone do not prove it.
During the latest spike
Apple Pay: Thu 29 Oct, 18:13 to 20:15
- ESPN Fantasy Football, outage,27 Oct 19:50 to 30 Oct 05:40
- Archive of Our Own, outage,07:55 to 1 Nov 04:26
- Starbucks, outage,14:10 to 19:31, 19:54 to 20:20
- ADP, outage,14:43 to 22:13
- USPS, outage,14:43 to 19:50, 20:11 to 20:45
- StormFiber, outage,15:33 to 21:18
- MyChart, outage,15:49 to 18:31, 19:15 to 20:09
- BetterHelp, outage,15:55 to 18:24
85 more services. Red dot: outage. Amber dot: elevated reports.
A spike is a sharp rise in problem reports from users, as the live pages showed it. Times are Central European time.
When people report Apple Pay problems
The busiest hour for reports about Apple Pay is 17:00 to 18:00 Central European time, and the busiest day is Thursday.
By hour of the day
- 00:00 to 01:00: 0.91 reports on an average day
- 01:00 to 02:00: 0.89 reports on an average day
- 02:00 to 03:00: 0.37 reports on an average day
- 03:00 to 04:00: 0.53 reports on an average day
- 04:00 to 05:00: 0.7 reports on an average day
- 05:00 to 06:00: 0.3 reports on an average day
- 06:00 to 07:00: 0.32 reports on an average day
- 07:00 to 08:00: 0.12 reports on an average day
- 08:00 to 09:00: 0.16 reports on an average day
- 09:00 to 10:00: 0.2 reports on an average day
- 10:00 to 11:00: 0.1 reports on an average day
- 11:00 to 12:00: 0.12 reports on an average day
- 12:00 to 13:00: 0.33 reports on an average day
- 13:00 to 14:00: 0.28 reports on an average day
- 14:00 to 15:00: 0.21 reports on an average day
- 15:00 to 16:00: 0.45 reports on an average day
- 16:00 to 17:00: 0.88 reports on an average day
- 17:00 to 18:00: 2.2 reports on an average day
- 18:00 to 19:00: 1 report on an average day
- 19:00 to 20:00: 0.75 reports on an average day
- 20:00 to 21:00: 0.76 reports on an average day
- 21:00 to 22:00: 0.78 reports on an average day
- 22:00 to 23:00: 1.1 reports on an average day
- 23:00 to 00:00: 0.35 reports on an average day
By day of the week
- Monday: 0.29 reports on an average Monday
- Tuesday: 0.5 reports on an average Tuesday
- Wednesday: 12 reports on an average Wednesday
- Thursday: 40 reports on an average Thursday
- Friday: 24 reports on an average Friday
- Saturday: 18 reports on an average Saturday
- Sunday: 3.4 reports on an average Sunday
Each bar is the average number of user reports in that hour, or on that day of the week, from 25 days of reports since 5 October 2026. The busiest bar is highlighted. Spikes in reports are left out, so one outage does not set the pattern.
What happens when Apple Pay goes down
Apple Pay is Apple's contactless and online payment system for iPhone, Apple Watch, iPad, and Mac, and it stores the cards you add in Wallet. People rely on it at card terminals, in apps, on websites, and on transit, so an outage interrupts a quick tap or a checkout that needs a card to clear.
During an outage you may see a card sit in Wallet while a terminal declines the tap, or the Apple Pay sheet ends with a failed payment message after you authenticate. Adding a new card or confirming one often fails before an existing tap does, and in-app or web checkouts can stall when the sheet cannot reach Apple's servers. Problems tend to hit one bank, card network, country, or merchant at a time, so a working tap nearby does not prove your card is fine. The status at the top of the page shows whether user reports are above their usual level in 15-minute windows over the last 24 hours; this site does not ping or check the service from multiple locations.
Apple Pay IP address, servers and network
- IPv4 address
- 23.36.157.47
- IPv6 addresses
- 2a02:26f0:7100:389::1aca
Show all 5
- 2a02:26f0:7100:38d::1aca
- 2a02:26f0:7100:39b::1aca
- 2a02:26f0:7100:3a7::1aca
- 2a02:26f0:7100:3bb::1aca
- Network
- AS16625 · Akamai Technologies, Inc., registered in the United States
- Served through
- Akamai
- DNS hosted by
- Apple
- HTTPS certificate
- Issued by Apple Inc., valid until 23 Dec 2026 (52 days)
- HTTP/3
- Not advertised
- Our check
- Answered in 72 ms
Checked from our server in Frankfurt, Germany, 37 h ago, for www.apple.com. A service behind a CDN answers from many data centres, usually the one nearest to you, so these addresses are where its traffic enters, not where its own servers stand. Visitors elsewhere may see different addresses.
Checked from 11 places around the world
All 11 locations got an answer from www.apple.com. Fastest from Tokyo (29 ms), slowest from Singapore (265 ms). Every location connected through Akamai Technologies, Inc. (AS16625), using 11 different addresses.
| Location | Result | Time | Address reached |
|---|---|---|---|
| FrankfurtGermany | Up | 34 ms | 88.221.168.210 |
| ViennaAustria | Up | 57 ms | 2.18.68.245 |
| MilanItaly | Up | 243 ms | 23.12.156.37 |
| ParisFrance | Up | 59 ms | 2.20.169.45 |
| AmsterdamNetherlands | Up | 32 ms | 184.30.157.36 |
| MadridSpain | Up | 63 ms | 23.14.136.246 |
| WarsawPoland | Up | 128 ms | 23.36.157.47 |
| Los AngelesUSA | Up | 124 ms | 23.38.161.39 |
| São PauloBrazil | Up | 57 ms | 23.192.57.52 |
| SingaporeSingapore | Up | 265 ms | 23.55.47.50 |
| TokyoJapan | Up | 29 ms | 23.217.180.246 |
Checked with check-host.net from its servers in these cities 37 h ago, for www.apple.com. Time is how long each server took to load the page.
Apple Pay FAQ
Is Apple Pay down right now?
Why does Apple Pay say 'Payment Not Completed' at the card reader?
Why does Wallet say 'Could Not Add Card' when I try to set up Apple Pay?
Can I use Apple Pay when the shop's card reader is offline?
Why does Apple Pay work in stores but fail on websites in Safari?
How we track Apple Pay
The status on this page comes from user-submitted problem reports for Apple Pay, counted in 15-minute windows over the last 24 hours. Each window is compared with the normal level for Apple Pay, so a few complaints on a quiet day don't trigger anything, but a sudden jump well above normal does.
When reports climb well above normal, the status here changes to partial outage or major outage and the chart moves with it. This is separate from Apple Pay's official status page: user reports tend to show a problem early, while the official page confirms the cause. If the two disagree, check both.