Is Shaw down right now? Live status and outage tracker

Shaw outages and problems

In the past 24 hours, 565 user reports came in for Shaw. Counting only the 15-minute windows with a spike big enough to count as an outage, that comes to 100.00% uptime for the day.

The busiest 15-minute window had 22 reports, about 4 hours ago. That stays below our outage threshold, so it doesn't count as downtime.

• Elevated reports
  Ended 4 h ago

  Lasted 1 h
  22peak reports

Shaw in October 2026

Problem reports in October (since 28 October)

568

Monthly report for October 2026

What went wrong

What people said was wrong in recent problem reports for Shaw.

1. WiFi42%
2. Broadband Internet38%
3. Fixed Wireless Internet15%
4. Billing4%
5. Email1%

Share of 72 recent reports that said what was wrong.

Where Shaw problem reports come from

The map shows where recent problem reports for Shaw came from in Canada. Big cities always send the most, so dots in many places point to a widespread problem, and one area far ahead of the rest can mean a regional one.

Map outlines: Natural Earth.

Shaw problem spikes, last 30 days

Since 28 October, Shaw had 1 outage spike.

• Outage
  Thu 29 Oct, 04:39–05:39

  Lasted 1 h
  24peak reports

A spike is a sharp rise in problem reports from users, kept exactly as this page showed it at the time. This history starts on 28 October 2026. Monthly reports for all services

How to fix Shaw not working

Shaw is up on our end, so if it won't work for you, the problem is most likely on your side. Work through these in order:

1. Reload and restart

   Reload the page (Ctrl+F5, or Cmd+Shift+R on a Mac), or fully close the app and open it again.

2. Try another connection

   Switch between Wi-Fi and mobile data. If it works on one and not the other, the problem is your network, not Shaw.

3. Update the app

   Install the latest version from the App Store or Google Play. Old versions can stop connecting after a server-side change.

While Shaw is down: what to use instead

• Mobile hotspot Share a phone's cellular data with a laptop or tablet when the home connection drops and you need to send an email or finish a call.
• Library Wi-Fi Use the public Wi-Fi at a library to check account messages or download a file when the home network will not load pages.
• Over-the-air antenna Switch the TV to an antenna for local channels if the TV service freezes or shows a signal error and you have one connected.
• Help centre email Send a note through the help centre email form from a phone with cellular data when you need to report an outage and the chat window will not open.

Problems at the same time as Shaw

Since 28 October, Shaw's only spike in problem reports overlapped a spike at another service.

When several services get problem reports at once, something they share, such as a cloud host or a network, can be the real cause. Matching times alone do not prove it.

A spike is a sharp rise in problem reports from users, as the live pages showed it. Times are Central European time.

When people report Shaw problems

The busiest hour for reports about Shaw is 18:00 to 19:00 Central European time, and the busiest day is Wednesday.

Each bar is the average number of user reports in that hour, or on that day of the week, from 22 days of reports since 5 October 2026. The busiest bar is highlighted. Spikes in reports are left out, so one outage does not set the pattern.

Shaw IP address, servers and network

Service updates from @shawinfo

No posts about problems from @shawinfo in the last 14 days. The latest is from .