Prudential outages and problems
User reports, last 24 hours
35 reports in total, counted in 15-minute windows
No problem reports came in for Prudential in the last hour, and at this time of day there are usually almost none. Over the last 24 hours there were 35 reports. Most recent reports were about website (56%) and login (33%). The last spike in reports was 3 h ago and lasted 18 min. These are user reports from the US, where most people report Prudential problems.
- NormalClose to the usual level24 h · 35 reports
- ElevatedMore than 1.5 times the usual levelNone in this chart
- OutageMore than twice the usual level and far above the day's averageNone in this chart
- Usual levelWhat a usual day sees at that timeAlmost none at this time of day
In the past 24 hours, 35 user reports came in for Prudential. Counting only the 15-minute windows with a spike big enough to count as an outage, that comes to 100.00% uptime for the day.
The busiest 15-minute window had 8 reports, about 3 hours ago. That stays below our outage threshold, so it doesn't count as downtime.
Prudential in November 2026
- Problem reports in November (since 4 November)
- 35
Monthly report for November 2026
What went wrong
What people said was wrong in recent problem reports for Prudential.
Share of 9 recent reports that said what was wrong.
Where Prudential problem reports come from
The map shows where recent problem reports for Prudential came from in the US. Big cities always send the most, so dots in many places point to a widespread problem, and one area far ahead of the rest can mean a regional one.
- Outage now
- Problems now
- Normal
Map outlines: Natural Earth.
Prudential problem spikes, last 30 days
Since 4 November, Prudential had no outage spikes, but 1 period of elevated reports.
-
Elevated reports
Wed 4 Nov, 20:04–20:23Lasted 18 min11peak reports
By country
Each square is one day in the countries with the most reports: red when reports stayed at outage level for half an hour or more, amber when they stayed above the usual level for an hour or more, grey otherwise.
- The US30
- Hong Kong0
Country history starts on 3 November 2026. Days run from midnight to midnight, Central European time.
A spike is a sharp rise in problem reports from users, kept exactly as this page showed it at the time. This history starts on 4 November 2026. Monthly reports for all services
How to fix Prudential not working
Prudential is up on our end, so if it won't work for you, the problem is most likely on your side. Work through these in order:
Your browser tries to reach prudential.com over your own connection, right now. Nothing is sent to us or stored.
Reload and restart
Reload the page (Ctrl+F5, or Cmd+Shift+R on a Mac), or fully close the app and open it again.
Try another connection
Switch between Wi-Fi and mobile data. If it works on one and not the other, the problem is your network, not Prudential.
Update the app
Install the latest version from the App Store or Google Play. Old versions can stop connecting after a server-side change.
Problems at the same time as Prudential
Since 4 November, Prudential's only spike in problem reports overlapped a spike at another service.
When several services get problem reports at once, something they share, such as a cloud host or a network, can be the real cause. Matching times alone do not prove it.
During the latest spike
Prudential: Wed 4 Nov, 20:04 to 20:23
- Sainsbury’s, outage,07:45 to 23:15
- USPS, outage,10:45 to 23:15
- Starbucks, outage,13:15 to 22:45
- Facebook, outage,13:44 to 23:14
- Jazz, outage,14:00 to 20:45
- Sam's Club, outage,14:00 to 23:00
- Nationwide, outage,16:15 to 21:00
- UPS, outage,16:15 to 20:45
52 more services. Red dot: outage. Amber dot: elevated reports.
A spike is a sharp rise in problem reports from users, as the live pages showed it. Times are Central European time.
Prudential IP address, servers and network
Checking prudential.com from our server…
Contact Prudential support
Tip: Prudential doesn't list a public status page that we know of, so its help centre and the report chart on this page are the best places to check.
Put the Prudential status badge on your site
Paste one of these into a web page, a blog post or a README. The badge shows the same status as this page, based on user problem reports. Browsers can keep a copy for up to 4 hours. It links back here.
<a href="https://isitdownrightnow.app/services/prudential/"><img src="https://isitdownrightnow.app/badge/prudential.svg" alt="Prudential status" height="20"></a>[](https://isitdownrightnow.app/services/prudential/)The badge is a plain image: no scripts, no cookies. People who see it on your page load it from our server.
How we track Prudential
The status on this page comes from user-submitted problem reports for Prudential, counted in 15-minute windows over the last 24 hours. Each window is compared with the normal level for Prudential, so a few complaints on a quiet day don't trigger anything, but a sudden jump well above normal does.
When reports climb well above normal, the status here changes to partial outage or major outage and the chart moves with it. Prudential doesn't publish a public status page that we know of, so user reports are often the quickest sign that something is wrong on their side.