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Is Lumen down right now? Live status and outage tracker

No, Lumen is up.

No widespread outage detected. 12 user reports in the last hour is within the normal range.

Live Last spike 23 h ago Updated 3 min ago Data refreshes every 5 minutes

Not working for you?

User reports, last 24 hours, 15 minutes a segment: 95 flowing 1 slow (elevated) 0 jammed (outage)

User reports, last 24 hours

128 reports in total, counted in 15-minute windows

Normal
Elevated
Outage
Usual level

In the last hour, 12 problem reports came in for Lumen, against about 7 at this time on a usual day. Over the last 24 hours there were 128 reports, most about internet (75%) and voice calls (25%), from 40 areas led by Boise, ID and Salt Lake City, UT. The last spike in reports was 23 h ago and lasted 15 min. These are user reports from the US, where most people report Lumen problems.

In other countries right now: the UK, normal (1 report in the last hour)

Reports, last hour

8% on the hour before

Uptime, 24 h

100.00%

No outage windows

Last outage

None

In the last 24 hours

Busiest 15 minutes

10 reports, 23 h ago

Last 24 hours

Lumen outages and problems

In the past 24 hours, 128 user reports came in for Lumen. Counting only the 15-minute windows with a spike big enough to count as an outage, that comes to 100.00% uptime for the day.

The busiest 15-minute window had 10 reports, about 23 hours ago. That stays below our outage threshold, so it doesn't count as downtime.

Elevated reports

Ended 23 h ago

Lasted 15 min

10peak reports

This month

Lumen in October 2026

Problem reports in October (since 27 October): 142

Monthly report for October 2026

What people said was wrong in recent problem reports for Lumen, as a share of those reports:

75% Internet
25% Voice calls

Report map

Where Lumen problem reports come from

Each dot is a group of recent reports; bigger dots, more reports.

Recent reports came from 40 areas. The most came from around Boise, ID, Salt Lake City, UT and Denver, CO. Share of recent reports by area, named after its biggest town:

12% Boise, ID
7% Salt Lake City, UT
7% Denver, CO
5% Colorado Springs, CO
3% Seattle, WA
3% Houston, TX

From 121 recent problem reports. Big cities always send the most, so reports from many places point to a widespread problem, and one area far ahead of the rest can mean a regional one. Town names: GeoNames.

Last 30 days

Lumen problem spikes, last 30 days

Since 27 October, Lumen had no outage spikes, but 1 period of elevated reports.

Elevated reports

Tue 27 Oct, 21:33–21:48

Lasted 15 min

10peak reports

A spike is a sharp rise in problem reports from users, kept exactly as this page showed it at the time. This history starts on 27 October 2026. Monthly reports for all services

Troubleshooting

How to fix Lumen not working

Lumen is up on our end, so if it won't work for you, the problem is most likely on your side. Work through these in order:

Your browser tries to reach lumen.com over your own connection, right now. Nothing is sent to us or stored.

Restart the Lumen modem
Unplug the power cord from the modem, wait 30 seconds, then plug it back in and give the lights 2 to 5 minutes to settle. If the Online light stays off, the line is not syncing and a restart will not fix it.
Check the line to the modem
Follow the cable from the wall jack to the modem and the Ethernet cable from the modem to your router; reseat both ends and confirm the clips click. A loose connector can drop one device while the rest of the service stays up.
Renew your network address
Open Command Prompt as administrator, run `ipconfig /release`, then `ipconfig /renew`. On macOS, turn Wi-Fi off and on from the menu bar, or run `sudo dscacheutil -flushcache; sudo killall -HUP mDNSResponder` in Terminal.
Test the modem without your router
Connect one computer directly to the modem with an Ethernet cable, then turn both off and power the modem first and the computer second. That isolates the router. If the direct connection works, your router or its Wi-Fi settings are the problem; if it fails, call support about the line or modem.

While Lumen is down: what to use instead

Bumble Bumble helps if you want to keep swiping and messaging without waiting for the app to load.
Hinge Hinge suits you if you prefer profile prompts and slower conversation over a quick browse.
Match Match gives you a wider pool to search when the outage leaves you with time to broaden your options.
OurTime OurTime is aimed at the over 50 audience, so it is the closest substitute if the service stays down.

Same time

Problems at the same time as Lumen

Since 27 October, Lumen's only spike in problem reports overlapped a spike at another service.

When several services get problem reports at once, something they share, such as a cloud host or a network, can be the real cause. Matching times alone do not prove it.

During the latest spike

Lumen: Tue 27 Oct, 21:33 to 21:48

28 more services. Red dot: outage. Amber dot: elevated reports.

A spike is a sharp rise in problem reports from users, as the live pages showed it. Times are Central European time.

Busiest times

When people report Lumen problems

The busiest hour for reports about Lumen is 20:00 to 21:00 Central European time, and the busiest day is Wednesday.

By hour of the day

By day of the week

Each bar is the average number of user reports in that hour, or on that day of the week, from 21 days of reports since 5 October 2026. The busiest bar is highlighted. Spikes in reports are left out, so one outage does not set the pattern.

About

What happens when Lumen goes down

Lumen is a telecom and internet provider that supplies home broadband and business network connections to households, remote workers, call centres and shops. An outage cuts the link you depend on, so web browsing stalls and payment terminals lose their connection.

The first sign is usually a router that stays connected to Wi-Fi but cannot reach the internet, so your pages time out and apps show no connection. Business voice calls and VPN sessions drop next, while local Wi-Fi still looks normal. Problems can be regional or partial: one neighbourhood or one business circuit goes down while other Lumen customers stay online. The status at the top counts user problem reports above their usual level in 15-minute windows over the last 24 hours; the site does not ping, probe, poll or monitor the network, and it never checks from multiple locations.

Servers and network

Lumen IP address, servers and network

Checking lumen.com from our server…

Questions

Lumen FAQ

Is Lumen down right now?

The status at the top of this page shows whether user problem reports for Lumen are above their usual level, counted in 15-minute windows over the last 24 hours. This site does not ping or monitor the service, so it cannot confirm an outage. To see if the problem is only on your side, load another app or site on the same connection, then switch between Wi-Fi and cellular data; if only the app fails, restart it or the device.

Why does Lumen keep logging me out?

A forced sign-out often follows a password change or a stale app cache. Update the app, clear its cache, restart the phone, and sign in again with the current password.

Why can't I upload photos to my Lumen profile?

Check that the app has photo access in your phone settings, then try a smaller JPEG. If the upload still fails, switch from Wi-Fi to cellular data, restart the phone, turn off any VPN, and add one photo at a time.

How do I cancel my Lumen subscription?

Cancel through the store you bought it from: App Store subscriptions on iPhone, Google Play on Android. If you subscribed on the web, use the account or billing link in the app; deleting the app does not cancel the subscription.

Why did my Lumen verification fail?

A verification photo can fail if your face is covered, the image is blurry, the photo has a heavy filter, or it does not match your profile pictures. Retake it in good light without filters, then contact support if it keeps failing.

For your site

Put the Lumen status badge on your site

Paste one of these into a web page, a blog post or a README. The badge shows the same status as this page, based on user problem reports. Browsers can keep a copy for up to 4 hours. It links back here.

HTML

<a href="https://isitdownrightnow.app/services/lumen/"><img src="https://isitdownrightnow.app/badge/lumen.svg" alt="Lumen status" height="20"></a>

Markdown, for README files

[![Lumen status](https://isitdownrightnow.app/badge/lumen.svg)](https://isitdownrightnow.app/services/lumen/)

The badge is a plain image: no scripts, no cookies. People who see it on your page load it from our server.

How we track Lumen

The status on this page comes from user-submitted problem reports for Lumen, counted in 15-minute windows over the last 24 hours. Each window is compared with the normal level for Lumen, so a few complaints on a quiet day don't trigger anything, but a sudden jump well above normal does.

When reports climb well above normal, the status here changes to partial outage or major outage and the chart moves with it. Lumen doesn't publish a public status page that we know of, so user reports are often the quickest sign that something is wrong on their side.