Cembra outages and problems
In the past 24 hours, 3 user reports came in for Cembra. Counting only the 15-minute windows with a spike big enough to count as an outage, that comes to 100.00% uptime for the day.
The busiest 15-minute window had 2 reports, about 15 hours ago. That stays below our outage threshold, so it doesn't count as downtime.
Cembra in November 2026
- Problem reports in November
- 0
- Outage spikes
- 0
- Periods of elevated reports
- 0
Monthly report for November 2026
What went wrong
What people said was wrong in recent problem reports for Cembra.
Share of 1 recent report that said what was wrong.
Cembra problem spikes, last 30 days
Since 6 October, Cembra had 1 outage spike and 1 period of elevated reports. The longest lasted 1 h 56 min, on 23 October.
- Sat 3 Oct: no data
- Sun 4 Oct: no data
- Mon 5 Oct: no data
- Tue 6 Oct: 1 report
- Wed 7 Oct: 0 reports
- Thu 8 Oct: 0 reports
- Fri 9 Oct: 1 report
- Sat 10 Oct: 0 reports
- Sun 11 Oct: 0 reports
- Mon 12 Oct: 1 report
- Tue 13 Oct: 0 reports
- Wed 14 Oct: 28 reports (elevated reports that day)
- Thu 15 Oct: 18 reports
- Fri 16 Oct: 2 reports
- Sat 17 Oct: 0 reports
- Sun 18 Oct: 0 reports
- Mon 19 Oct: 0 reports
- Tue 20 Oct: 2 reports
- Wed 21 Oct: no data
- Thu 22 Oct: 0 reports
- Fri 23 Oct: 178 reports (outage spike that day)
- Sat 24 Oct: 5 reports
- Sun 25 Oct: 11 reports
- Mon 26 Oct: 0 reports
- Tue 27 Oct: 0 reports
- Wed 28 Oct: 1 report
- Thu 29 Oct: 5 reports
- Fri 30 Oct: 0 reports
- Sat 31 Oct: 3 reports
- Sun 1 Nov: 0 reports
-
Outage
Fri 23 Oct, 19:41–21:37Lasted 1 h 56 min37peak reports
-
Elevated reports
Wed 14 Oct, 22:57–23:25Lasted 28 min11peak reports
A spike is a sharp rise in problem reports from users, kept exactly as this page showed it at the time. This history starts on 6 October 2026. Monthly reports for all services
How to fix Cembra not working
Cembra is up on our end, so if it won't work for you, the problem is most likely on your side. Work through these in order:
Your browser tries to reach cembra.ch over your own connection, right now. Nothing is sent to us or stored.
Force quit Cembra
On iPhone, swipe up from the bottom and hold until the app cards appear, then swipe the app card up. On Android, open the Recents or Overview screen and swipe the app card away. Open it again and try to log in.
Check Cembra's connection
Turn off Wi-Fi and use mobile data, or switch to a different Wi-Fi network. If you use a VPN, turn it off and open the app again.
Update Cembra and your phone
Open the App Store or Play Store and check for an update for the app. Then go to Settings > General > Software Update on iPhone or Settings > System > System update on Android and install any pending update.
Reinstall Cembra or clear its cache
On Android, go to Settings > Apps > Cembra > Storage & cache > Clear cache first, then Clear storage if the problem stays. On iPhone, touch and hold the app icon, tap Remove App, tap Delete App, then install it again from the App Store. You will need to log in again.
While Cembra is down: what to use instead
- Website login If only the app hangs on the login screen or keeps signing you out, try logging in through the website in a desktop browser, where you can usually still see your balance and statements.
- Your physical card Card payments go through the Mastercard network, so your card often keeps working at shops and online checkouts even when the app won't open.
- QR-bill on your statement To pay your monthly bill before the due date, scan the QR-bill from your statement with your own bank's e-banking app.
- Phone line on your card Call the number on the back of your card if you need to block a lost or stolen card fast.
Fix Cembra on Windows, Mac, Android and iPhone
Cembra on Windows
- Fix
- Clear your browser's cache and cookies, or try accessing the Cembra online banking portal using a different browser. Also, ensure that your firewall or security software is not blocking the Cembra website.
- Check
- Check if the Cembra e-banking website loads in an incognito browser window. If the page fails to load while other websites work normally, Cembra's servers may be experiencing an outage.
ping cembra.chTest whether Cembra's servers replynslookup cembra.chCheck that Cembra's DNS resolvestracert cembra.chTrace where the connection dropsipconfig /flushdnsClear the DNS cache, then reloadCembra on Mac
- Fix
- Clear your Safari browsing history and temporarily disable any security extensions that might block Cembra's login scripts. Ensure that your macOS system time is set automatically, as incorrect time settings can block secure connections to Cembra.
- Check
- Attempt to access the Cembra login page in your browser to see if it times out or displays a server error. If other banking sites load normally, the issue is likely specific to Cembra.
ping -c 4 cembra.chTest whether Cembra's servers replynslookup cembra.chCheck that Cembra's DNS resolvestraceroute cembra.chTrace where the connection dropssudo dscacheutil -flushcache; sudo killall -HUP mDNSResponderFlush the macOS DNS cache, then reloadCembra on Android
- Fix
- Force close the Cembra Mobile Banking app and clear its cache from your Android device settings. If the connection issue persists, check the Google Play Store to ensure you have the latest version of the Cembra app installed.
- Check
- Open the Cembra app to see if it fails to load or displays a network communication error. You can also check the Google Play Store reviews to see if other Android users are reporting login failures.
Cembra on iPhone and iPad
- Fix
- Force close the Cembra app from the App Switcher and relaunch it, or switch from Wi-Fi to mobile data to rule out local network issues. If the app continues to crash, uninstall and reinstall it from the App Store.
- Check
- Launch the Cembra app on your iOS device to see if it hangs on the splash screen or displays a connection error. You can also check the App Store for recent user reviews reporting issues with the Cembra app.
Problems at the same time as Cembra
Since 6 October, 1 of Cembra's 2 spikes in problem reports overlapped a spike at another service.
When several services get problem reports at once, something they share, such as a cloud host or a network, can be the real cause. Matching times alone do not prove it.
During the latest spike
Cembra: Fri 23 Oct, 19:41 to 21:37
Red dot: outage. Amber dot: elevated reports.
A spike is a sharp rise in problem reports from users, as the live pages showed it. Times are Central European time.
What happens when Cembra goes down
Cembra offers credit cards. Swiss cardholders use its app and online banking to check balances and pay bills, so an outage locks you out of account access and payments.
App logins fail first. You enter your password and the app spins then throws you back to the start screen because the account system cannot load your data. Bill payments and card confirmations stall while older statements may still open if they already loaded in your session. Store taps often work while the app stays down.
Cembra IP address, servers and network
- IPv4 address
- 212.243.147.204
- IPv6
- Not offered
- Network
- AS3303 · Swisscom (Schweiz) AG, registered in Switzerland
- DNS hosted by
- its own name servers (cyon.ch)
- HTTPS certificate
- Issued by SwissSign AG, valid until 4 Mar 2027 (123 days)
- HTTP/3
- Not advertised
- Our check
- Answered with a server error (HTTP 503) after 54 ms
Checked from our server in Frankfurt, Germany, 7 days ago, for cembra.ch. Visitors elsewhere may see different addresses.
Checked from 11 places around the world
All 11 locations got an answer from www.cembra.ch, all of them with a server error. Fastest from Milan (44 ms), slowest from Tokyo (1,195 ms). Every location connected to the same address, on Swisscom (Schweiz) AG (AS3303).
| Location | Result | Time | Address reached |
|---|---|---|---|
| FrankfurtGermany | Server error (HTTP 503) | 48 ms | 212.243.147.204 |
| ViennaAustria | Server error (HTTP 503) | 88 ms | 212.243.147.204 |
| MilanItaly | Server error (HTTP 503) | 44 ms | 212.243.147.204 |
| ParisFrance | Server error (HTTP 503) | 96 ms | 212.243.147.204 |
| AmsterdamNetherlands | Server error (HTTP 503) | 95 ms | 212.243.147.204 |
| MadridSpain | Server error (HTTP 503) | 194 ms | 212.243.147.204 |
| WarsawPoland | Server error (HTTP 503) | 165 ms | 212.243.147.204 |
| Los AngelesUSA | Server error (HTTP 503) | 867 ms | 212.243.147.204 |
| São PauloBrazil | Server error (HTTP 503) | 994 ms | 212.243.147.204 |
| SingaporeSingapore | Server error (HTTP 503) | 1,164 ms | 212.243.147.204 |
| TokyoJapan | Server error (HTTP 503) | 1,195 ms | 212.243.147.204 |
Checked with check-host.net from its servers in these cities 7 days ago, for www.cembra.ch. Time is how long each server took to load the page.
Cembra FAQ
Is Cembra down right now?
Why does my Cembra card get declined for online purchases?
My Cembra bill won't show in the app, how do I pay it?
How do I stop the Cembra login from asking for verification each time?
Cembra blocked my card after a wrong PIN, what now?
Put the Cembra status badge on your site
Paste one of these into a web page, a blog post or a README. The badge shows the same status as this page, based on user problem reports. Browsers can keep a copy for up to 4 hours. It links back here.
<a href="https://isitdownrightnow.app/services/cembra/"><img src="https://isitdownrightnow.app/badge/cembra.svg" alt="Cembra status" height="20"></a>[](https://isitdownrightnow.app/services/cembra/)The badge is a plain image: no scripts, no cookies. People who see it on your page load it from our server.
How we track Cembra
The status on this page comes from user-submitted problem reports for Cembra, counted in 15-minute windows over the last 24 hours. Each window is compared with the normal level for Cembra, so a few complaints on a quiet day don't trigger anything, but a sudden jump well above normal does.
When reports climb well above normal, the status here changes to partial outage or major outage and the chart moves with it. Cembra doesn't publish a public status page that we know of, so user reports are often the quickest sign that something is wrong on their side.