Solarus solarus.net Live · Operational

Is Solarus down right now? Live status and outage tracker

No, Solarus is up.

No outage detected, and no user reports in the last hour.

Reports, last hour: 0
Usual at this hour: Almost none
Vs the hour before: –

User reports, last 24 hours, one bar per 15 minutes. Dashed line: the usual level. 96 normal · 0 elevated · 0 outage

Not working for you?

Last spike on 9 Nov · Updated 3 min ago · Data refreshes every 5 minutes

01 · User reports

0 reports in the last hour

From a public outage-reporting feed, counted in 15-minute windows. The verdict above is based on these.

02 · Our check, Frankfurt

Answered in 833 ms

Our server loaded www.solarus.net 15 h ago. Behind Cloudflare.

Last 24 hours

Solarus outages and problems

User reports, last 24 hours

No reports in this window

No problem reports came in for Solarus in the last hour, and at this time of day there are usually almost none. The last spike in reports was 73 h ago and lasted 1 h 26 min. These are user reports from the US, where most people report Solarus problems.

NormalClose to the usual level24 h · 0 reports
ElevatedMore than 1.5 times the usual levelNone in this chart
OutageMore than twice the usual level and far above the day's averageNone in this chart
Usual levelWhat a usual day sees at that timeAlmost none at this time of day

Reports, last hour

Quiet

Uptime, 24 h

100.00%

No outage windows

Last outage

None

In the last 24 hours

Busiest 15 minutes

No reports

Solarus status card: No, Solarus is up. User reports over the last 24 hours. — **Share this status**The picture people see when this page is shared: the answer and the last 24 hours of reports.
Image

No user reports came in for Solarus in the past 24 hours, and its uptime over that window is 100.00%.

No 15-minute window had any reports at all, so the chart above stays flat.

No problems detected in the last 24 hoursReports for Solarus stayed at their usual level the whole time.

This month

Solarus in November 2026

Problem reports in November (since 9 November): 157

Monthly report for November 2026

People who report a problem with Solarus to the outage-report feed behind this page can tag what is affected. These are the categories they can pick; the feed shows no counts per category:

Email
Broadband Internet
Billing
WiFi
Fixed Wireless Internet

World map

Where Solarus problem reports come from

The map shows where recent problem reports for Solarus came from in the US. Big cities always send the most, so dots in many places point to a widespread problem, and one area far ahead of the rest can mean a regional one.

Outage now
Problems now
Normal

Each dot is a group of recent reports, coloured by how its country is doing now; bigger dots, more reports.

Map outlines: Natural Earth.

Last 30 days

Solarus problem spikes, last 30 days

Since 9 November, Solarus had 1 outage spike.

Outage

Mon 9 Nov, 01:29–02:55

Lasted 1 h 26 min

68peak reports

A spike is a sharp rise in problem reports from users, kept exactly as this page showed it at the time. This history starts on 9 November 2026. Monthly reports for all services

Troubleshooting

How to fix Solarus not working

Solarus is up on our end, so if it won't work for you, the problem is most likely on your side. Work through these in order:

Your browser tries to reach solarus.net over your own connection, right now. Nothing is sent to us or stored.

Check the Solarus report level
Look at the status at the top of this page; it counts public outage reports in 15-minute windows over the past 24 hours. If reports are above their usual level, the trouble may reach beyond your home, so wait before changing settings. If the level is normal, move on to your own equipment.
Try another device on your Wi-Fi
Open a browser on a phone or laptop joined to the same home network and load a simple page. If that device fails too, the fault sits with the router or the Solarus connection rather than the first device; if it works, check the original device's Wi-Fi and DNS settings.
Power-cycle the home gateway
Unplug the power cable from the router or gateway, wait 30 seconds, plug it back in, then let the lights settle before you test a connection. Do not press the reset button unless support tells you to, because a reset can wipe your Wi-Fi name and password.
Run a ping test, then call support
Open Command Prompt on Windows or Terminal on macOS and run ping 1.1.1.1. If the ping fails while the device is on Wi-Fi, call Solarus with your account number and the router light pattern; if the ping succeeds but pages do not load, set the device's DNS to 1.1.1.1 or 8.8.8.8 and retest before you call.

While it is down

While Solarus is down: what to use instead

Mobile hotspot Turn on your phone's hotspot to keep a laptop online when the home internet connection is the part that failed.
Mobile data Switch your phone off Wi-Fi and use cellular data to reach websites and apps when the home internet service is out.
Cell phone call Call from a mobile phone if the home phone line or VoIP service will not connect.
Public Wi-Fi Use library or coffee shop Wi-Fi to check email and messages while the home connection is down.

Same time

Problems at the same time as Solarus

Since 9 November, Solarus's only spike in problem reports overlapped a spike at another service.

When several services get problem reports at once, something they share, such as a cloud host or a network, can be the real cause. Matching times alone do not prove it.

During the latest spike

Solarus: Mon 9 Nov, 01:29 to 02:55

45 more services. Red dot: outage. Amber dot: elevated reports.

A spike is a sharp rise in problem reports from users, as the live pages showed it. Times are Central European time.

About

What happens when Solarus goes down

Solarus is a US telecom provider whose website is solarus.net. Homes and small businesses that depend on its connection lose internet access or phone service when the network has trouble.

During an outage, the first sign is usually a page that will not load or an app that hangs while trying to reach the internet. Calls can fail at the same time: the line can stay silent or drop mid-call. Trouble can be partial, with one neighborhood or one service affected while the rest of the network runs; the status at the top of the page comes from user reports sent to a public outage-reporting service, not from a direct check of Solarus.

Servers and network

Solarus IP address, servers and network

IPv4 address: 141.193.213.10
IPv6: Not offered
Network: AS209242 · Cloudflare London, LLC, registered in the United States
Served through: Cloudflare · our check was answered by its Frankfurt (FRA) data centre
DNS hosted by: its own name servers (solarus.net)
HTTPS certificate: Issued by Let's Encrypt, valid until 29 Dec 2026 (47 days)
HTTP/3: Supported
Our check: Answered in 833 ms

Checked from our server in Frankfurt, Germany, 15 h ago, for www.solarus.net. A service behind a CDN answers from many data centres, usually the one nearest to you, so these addresses are where its traffic enters, not where its own servers stand. Visitors elsewhere may see different addresses.

Questions

Solarus FAQ

Is Solarus down right now?

The status at the top of this page shows whether user problem reports for Solarus are above their usual level, counted in 15-minute windows over the last 24 hours; those reports come from a public outage-reporting service, so the site does not monitor the service or collect reports itself. If the level is normal, test your own side: load another site on the same connection and try a phone on mobile data to see whether the failure follows one device or the whole home network.

Why does my Solarus internet drop out only when I use Wi-Fi?

Wi-Fi dropouts often trace to signal strength or channel congestion. Test a wired device at the same time; if the wired connection stays up while phones and laptops fail, move the router or change its wireless channel before you call support.

Why does my Solarus bill show a late fee after I paid online?

A payment made after the due date can post to the account before the late fee reverses, and bank processing delays can add a day or two. Check the payment date and confirmation number in your account, then ask billing to remove the fee if the payment cleared on time.

Why does my Solarus voicemail not show new messages on my phone?

Voicemail alerts can stop when the phone loses its data connection or the voicemail app falls out of sync with the network. Restart the phone and dial into voicemail from another line to see whether the message is waiting there.

Can I keep my Solarus phone number if I move within the US?

Number portability depends on whether the new address sits inside the provider's service area, so ask before you cancel the old line. If the new address is outside the footprint, the number may not move, and cancelling first can leave you without it.

Official channels

Contact Solarus support

Tip: Solarus doesn't list a public status page that we know of, so its help centre and the report chart on this page are the best places to check.

For your site

Put the Solarus status on your site

Paste one of these into a web page, a blog post or a README: a small badge, or a card with the chart. Both show the same status as this page, based on user problem reports, and link back here.

HTML

<a href="https://isitdownrightnow.app/services/solarus/"><img src="https://isitdownrightnow.app/badge/solarus.svg" alt="Solarus status" height="20"></a>

Markdown, for README files

[![Solarus status](https://isitdownrightnow.app/badge/solarus.svg)](https://isitdownrightnow.app/services/solarus/)

A live card with the chart

The status, reports in the last hour and the last 24 hours, updated every 5 minutes. Use the frame, or the image where frames are not allowed, such as newsletters.

Frame

<iframe src="https://isitdownrightnow.app/embed/solarus/" title="Solarus status" width="100%" height="230" style="border:0;max-width:560px" loading="lazy"></iframe>
<p><a href="https://isitdownrightnow.app/services/solarus/">Solarus status</a> from IsItDownRightNow.app</p>

Image, updated about every 10 minutes

<a href="https://isitdownrightnow.app/services/solarus/"><img src="https://isitdownrightnow.app/share/solarus.png" alt="Solarus status: problem reports over the last 24 hours" width="600" height="315" loading="lazy"></a>

Markdown image, for README files

[![Solarus status](https://isitdownrightnow.app/share/solarus.png)](https://isitdownrightnow.app/services/solarus/)

Badge, frame and image load no scripts from other sites and set no cookies; people who see them on your page load them from our server. More for journalists.

How we track Solarus

The status on this page comes from user-submitted problem reports for Solarus, counted in 15-minute windows over the last 24 hours. Each window is compared with the normal level for Solarus, so a few complaints on a quiet day don't trigger anything, but a sudden jump well above normal does.

When reports climb well above normal, the status here changes to partial outage or major outage and the chart moves with it. Solarus doesn't publish a public status page that we know of, so user reports are often the quickest sign that something is wrong on their side.