Is Rakuten Pay down right now? Live status and outage tracker

Rakuten Pay outages and problems

User reports, last 24 hours

148 reports in total, counted in 15-minute windows

In the last hour, 4 problem reports came in for Rakuten Pay, and at this time of day there are usually almost none. Over the last 24 hours there were 148 reports. Most recent reports were about app (52%) and QR code (24%). The last spike in reports was 27 h ago and lasted 26 min. These are user reports from Japan, where most people report Rakuten Pay problems.

10 5

24 h ago18 h12 h6 hNow

• NormalClose to the usual level24 h · 148 reports
• ElevatedMore than 1.5 times the usual levelNone in this chart
• OutageMore than twice the usual level and far above the day's averageNone in this chart
• Usual levelWhat a usual day sees at that timeAlmost none at this time of day

Reports, last hour

4

100% on the hour before

Uptime, 24 h

100.00%

No outage windows

Last outage

None

In the last 24 hours

Busiest 15 minutes

7

7 reports, 23 h ago

In the past 24 hours, 148 user reports came in for Rakuten Pay. Counting only the 15-minute windows with a spike big enough to count as an outage, that comes to 100.00% uptime for the day.

The busiest 15-minute window had 7 reports, about 23 hours ago. That stays below our outage threshold, so it doesn't count as downtime.

Rakuten Pay in November 2026

Problem reports in November (since 3 November)

197

Monthly report for November 2026

What went wrong

What people said was wrong in recent problem reports for Rakuten Pay.

1. App52%
2. QR Code24%
3. Login19%
4. Website5%

Share of 21 recent reports that said what was wrong.

Rakuten Pay problem spikes, last 30 days

Since 3 November, Rakuten Pay had 1 outage spike.

• Outage
  Tue 3 Nov, 23:42–00:08

  Lasted 26 min
  14peak reports

A spike is a sharp rise in problem reports from users, kept exactly as this page showed it at the time. This history starts on 3 November 2026. Monthly reports for all services

How to fix Rakuten Pay not working

Rakuten Pay is up on our end, so if it won't work for you, the problem is most likely on your side. Work through these in order:

1. Reload and restart

   Reload the page (Ctrl+F5, or Cmd+Shift+R on a Mac), or fully close the app and open it again.

2. Try another connection

   Switch between Wi-Fi and mobile data. If it works on one and not the other, the problem is your network, not Rakuten Pay.

3. Update the app

   Install the latest version from the App Store or Google Play. Old versions can stop connecting after a server-side change.

While Rakuten Pay is down: what to use instead

• PayPay Use it at stores that show the PayPay mark if your purchase cannot wait.
• d払い It helps at convenience stores and online shops that accept Docomo's payment app.
• au PAY Try it when the cashier accepts au PAY QR or barcode payments.
• Card or cash A physical credit card or cash is the safest fallback when the app will not load at the register.

Problems at the same time as Rakuten Pay

Since 3 November, Rakuten Pay's only spike in problem reports overlapped a spike at another service.

When several services get problem reports at once, something they share, such as a cloud host or a network, can be the real cause. Matching times alone do not prove it.

A spike is a sharp rise in problem reports from users, as the live pages showed it. Times are Central European time.

When people report Rakuten Pay problems

The busiest hour for reports about Rakuten Pay is 04:00 to 05:00 Central European time, and the busiest day is Wednesday.

Each bar is the average number of user reports in that hour, or on that day of the week, from 29 days of reports since 5 October 2026. The busiest bar is highlighted. Spikes in reports are left out, so one outage does not set the pattern.

Rakuten Pay IP address, servers and network

Service updates from @RakutenPay_App

No posts about problems from @RakutenPay_App in the last 14 days. The latest is from .