Scottish Power outages and problems
User reports, last 24 hours
27 reports in total, counted in 15-minute windows
No problem reports came in for Scottish Power in the last hour, and at this time of day there are usually almost none. Over the last 24 hours there were 27 reports. Most recent reports were about login (57%) and power (43%). The last spike in reports was 54 h ago and lasted 22 min. These are user reports from the UK, where most people report Scottish Power problems.
- NormalClose to the usual level24 h · 27 reports
- ElevatedMore than 1.5 times the usual levelNone in this chart
- OutageMore than twice the usual level and far above the day's averageNone in this chart
- Usual levelWhat a usual day sees at that timeAlmost none at this time of day
In the past 24 hours, 27 user reports came in for Scottish Power. Counting only the 15-minute windows with a spike big enough to count as an outage, that comes to 100.00% uptime for the day.
The busiest 15-minute window had 3 reports, about 18 hours ago. That stays below our outage threshold, so it doesn't count as downtime.
Scottish Power in November 2026
- Problem reports in November (since 8 November)
- 770
Monthly report for November 2026
What went wrong
What people said was wrong in recent problem reports for Scottish Power.
Share of 7 recent reports that said what was wrong.
Where Scottish Power problem reports come from
The map shows where recent problem reports for Scottish Power came from in the UK. Big cities always send the most, so dots in many places point to a widespread problem, and one area far ahead of the rest can mean a regional one.
- Outage now
- Problems now
- Normal
Map outlines: Natural Earth.
Scottish Power problem spikes, last 30 days
Since 8 November, Scottish Power had 1 outage spike and 1 period of elevated reports. The longest lasted 3 h 53 min, on 9 November.
- Wed 14 Oct: no data
- Thu 15 Oct: no data
- Fri 16 Oct: no data
- Sat 17 Oct: no data
- Sun 18 Oct: no data
- Mon 19 Oct: no data
- Tue 20 Oct: no data
- Wed 21 Oct: no data
- Thu 22 Oct: no data
- Fri 23 Oct: no data
- Sat 24 Oct: no data
- Sun 25 Oct: no data
- Mon 26 Oct: no data
- Tue 27 Oct: no data
- Wed 28 Oct: no data
- Thu 29 Oct: no data
- Fri 30 Oct: no data
- Sat 31 Oct: no data
- Sun 1 Nov: no data
- Mon 2 Nov: no data
- Tue 3 Nov: no data
- Wed 4 Nov: no data
- Thu 5 Nov: no data
- Fri 6 Nov: no data
- Sat 7 Nov: no data
- Sun 8 Nov: 5 reports
- Mon 9 Nov: 664 reports (outage spike that day)
- Tue 10 Nov: 73 reports
- Wed 11 Nov: 25 reports
- Thu 12 Nov: 3 reports
-
Elevated reports
Mon 9 Nov, 21:29–21:51Lasted 22 min11peak reports
-
Outage
Mon 9 Nov, 16:50–20:43Lasted 3 h 53 min82peak reports
A spike is a sharp rise in problem reports from users, kept exactly as this page showed it at the time. This history starts on 8 November 2026. Monthly reports for all services
How to fix Scottish Power not working
Scottish Power is up on our end, so if it won't work for you, the problem is most likely on your side. Work through these in order:
Your browser tries to reach scottishpower.co.uk over your own connection, right now. Nothing is sent to us or stored.
Reload the Scottish Power site
Reload the page. Open a private browsing window and load the site again; if the sign-in or meter-reading screen works there, clear cookies and site data for the site in your browser settings and sign back in.
Try the app on another network
Check for an app update. Open the App Store or Google Play, search for Scottish Power, and install any available update; then switch from Wi-Fi to mobile data and retry the sign-in screen, or switch back if you were already on mobile data.
Reset your Scottish Power password
Use the Forgot password link. On the sign-in screen, choose the Forgot password link and follow the email reset steps; if no message arrives, check the spam folder and confirm the address matches the one on your account.
Call Scottish Power with account details
Call if two checks fail. If a private window and another network both fail, call the number printed on your bill or use the contact option in your account; give your account number and the time and action that failed, plus any on-screen message.
While Scottish Power is down: what to use instead
- Scottish Power phone line Call customer service when the website or app will not load and an account issue cannot wait.
- Your bank app Use it to check a direct debit or make a payment if the billing screen is unreachable.
- 105 power cut line Call 105 if you have no power and need the local network operator rather than account help.
- Smart meter in-home display Read the balance and usage there if you have a smart meter and the app is down.
Problems at the same time as Scottish Power
Since 8 November, all 2 of Scottish Power's spikes in problem reports overlapped a spike at another service.
When several services get problem reports at once, something they share, such as a cloud host or a network, can be the real cause. Matching times alone do not prove it.
Most often at the same time
- Lloyds Bank2 times
- Bank of America2 times
- Cloudflare2 times
- DHL2 times
- Consumer Cellular2 times
- Merrill Lynch2 times
How many of Scottish Power's spikes overlapped one of theirs.
During the latest spike
Scottish Power: Mon 9 Nov, 21:29 to 21:51
- Lloyds Bank, outage,09:52 to 21:43
- Bank of America, outage,13:22 to 10 Nov 03:36
- Cloudflare, outage,13:39 to 21:31
- DHL, outage,15:14 to 10 Nov 01:05
- Consumer Cellular, outage,15:20 to 10 Nov 02:53
- Merrill Lynch, outage,15:42 to 23:12
- Google Cloud, outage,15:48 to 21:33
- Starbucks, outage,16:05 to 10 Nov 00:56
63 more services. Red dot: outage. Amber dot: elevated reports.
A spike is a sharp rise in problem reports from users, as the live pages showed it. Times are Central European time.
When people report Scottish Power problems
The busiest hour for reports about Scottish Power is 20:00 to 21:00 Central European time, and the busiest day is Tuesday.
By hour of the day
- 00:00 to 01:00: 0.2 reports on an average day
- 01:00 to 02:00: 0.03 reports on an average day
- 02:00 to 03:00: 0.13 reports on an average day
- 03:00 to 04:00: 0 reports on an average day
- 04:00 to 05:00: 0 reports on an average day
- 05:00 to 06:00: 0.03 reports on an average day
- 06:00 to 07:00: 0.02 reports on an average day
- 07:00 to 08:00: 0.08 reports on an average day
- 08:00 to 09:00: 0.26 reports on an average day
- 09:00 to 10:00: 0.2 reports on an average day
- 10:00 to 11:00: 0.34 reports on an average day
- 11:00 to 12:00: 0.35 reports on an average day
- 12:00 to 13:00: 0.2 reports on an average day
- 13:00 to 14:00: 0.06 reports on an average day
- 14:00 to 15:00: 0.17 reports on an average day
- 15:00 to 16:00: 0.31 reports on an average day
- 16:00 to 17:00: 0.18 reports on an average day
- 17:00 to 18:00: 0.2 reports on an average day
- 18:00 to 19:00: 0.11 reports on an average day
- 19:00 to 20:00: 0.1 reports on an average day
- 20:00 to 21:00: 0.4 reports on an average day
- 21:00 to 22:00: 0.28 reports on an average day
- 22:00 to 23:00: 0.28 reports on an average day
- 23:00 to 00:00: 0.16 reports on an average day
By day of the week
- Monday: 7.7 reports on an average Monday
- Tuesday: 12 reports on an average Tuesday
- Wednesday: 5 reports on an average Wednesday
- Thursday: 0.76 reports on an average Thursday
- Friday: 0 reports on an average Friday
- Saturday: 0 reports on an average Saturday
- Sunday: 0.98 reports on an average Sunday
Each bar is the average number of user reports in that hour, or on that day of the week, from 36 days of reports since 5 October 2026. The busiest bar is highlighted. Spikes in reports are left out, so one outage does not set the pattern.
What happens when Scottish Power goes down
Scottish Power is a UK energy supplier for homes and businesses, with an online account and app for bills, payments, and meter readings. When its service falters, you can lose access to account balances, struggle to submit a reading, fail to pay a bill, or see smart meter data stop refreshing; the page's status comes only from user problem reports sent to a public outage-reporting service, not from this site's own checks.
Account login and bill viewing tend to fail first, so you cannot check a balance or update payment details. Submitting a meter reading and making a card payment can stall at the confirmation step, and the app may show a blank dashboard or an error when it tries to load usage data. Smart meter readings may lag behind in the app and online account even after the main site returns. Problems are often partial rather than nationwide: one login route or payment screen can fail while another part of the account still loads, and reports can cluster around a region without every customer seeing the same fault.
Scottish Power IP address, servers and network
- IPv4 addresses
- 95.101.38.155
Show all 2
- 95.101.38.183
- IPv6
- Not offered
- Network
- AS20940 · Akamai International B.V., registered in the Netherlands
- Served through
- Akamai
- DNS hosted by
- its own name servers (iberdrola.com)
- HTTPS certificate
- Issued by DigiCert Inc, valid until 23 Apr 2027 (161 days)
- HTTP/3
- Not advertised
- Our check
- Answered in 179 ms (it turned away our automated check, which is common)
Checked from our server in Frankfurt, Germany, 19 h ago, for scottishpower.co.uk. A service behind a CDN answers from many data centres, usually the one nearest to you, so these addresses are where its traffic enters, not where its own servers stand. Visitors elsewhere may see different addresses.
Checked from 12 places around the world
All 12 locations got an answer from scottishpower.co.uk. Fastest from Madrid (46 ms), slowest from Frankfurt (1,140 ms). Every location connected through Akamai International B.V. (AS20940), using 4 different addresses.
| Location | Result | Time | Address reached |
|---|---|---|---|
| FrankfurtGermany | Up · HTTP 301 | 1,140 ms | 95.101.38.183 |
| ViennaAustria | Up · HTTP 301 | 199 ms | 95.101.38.183 |
| MilanItaly | Up · HTTP 301 | 450 ms | 23.196.3.204 |
| ParisFrance | Up · HTTP 301 | 311 ms | 95.101.38.155 |
| AmsterdamNetherlands | Up · HTTP 301 | 154 ms | 95.101.38.183 |
| MadridSpain | Up · HTTP 301 | 46 ms | 95.101.38.155 |
| WarsawPoland | Up · HTTP 301 | 420 ms | 95.101.38.155 |
| DallasUSA | Up · HTTP 301 | 239 ms | 23.196.3.204 |
| Los AngelesUSA | Up · HTTP 301 | 271 ms | 23.196.3.178 |
| São PauloBrazil | Up · HTTP 301 | 638 ms | 23.196.3.178 |
| SingaporeSingapore | Up · HTTP 301 | 769 ms | 95.101.38.155 |
| TokyoJapan | Up · HTTP 301 | 936 ms | 95.101.38.155 |
Checked with check-host.net from its servers in these cities 19 h ago, for scottishpower.co.uk. Time is how long each server took to load the page.
Scottish Power FAQ
Is Scottish Power down right now?
Why does the Scottish Power app say it cannot find my account?
Why is my smart meter reading missing from my Scottish Power online account?
How do I fix a failed direct debit payment on my Scottish Power account?
Why does my Scottish Power bill show estimated readings instead of my smart meter readings?
Service updates from @SP_EnergyPeople
No posts about problems from @SP_EnergyPeople in the last 14 days. The latest is from .
Contact Scottish Power support
Tip: Scottish Power doesn't list a public status page that we know of, so its help centre and the report chart on this page are the best places to check.
How we track Scottish Power
The status on this page comes from user-submitted problem reports for Scottish Power, counted in 15-minute windows over the last 24 hours. Each window is compared with the normal level for Scottish Power, so a few complaints on a quiet day don't trigger anything, but a sudden jump well above normal does.
When reports climb well above normal, the status here changes to partial outage or major outage and the chart moves with it. Scottish Power doesn't publish a public status page that we know of, so user reports are often the quickest sign that something is wrong on their side.