Freshdesk outages and problems
In the past 24 hours, 39 user reports came in for Freshdesk. Counting only the 15-minute windows with a spike big enough to count as an outage, that comes to 100.00% uptime for the day.
The busiest 15-minute window had 6 reports, about 4 hours ago. That stays below our outage threshold, so it doesn't count as downtime.
Freshdesk in November 2026
- Problem reports in November (since 2 November)
- 40
Monthly report for November 2026
What went wrong
What people said was wrong in recent problem reports for Freshdesk worldwide.
Share of 5 recent reports that said what was wrong, from every country listed below.
Freshdesk reports around the world
In the last 24 hours, 60 problem reports about Freshdesk came in from 6 countries. Right now reports are at the usual level in every country.
| Country | Now | Last hour | 24 hours |
|---|---|---|---|
| The UK numbers above | Normal | 7 | 39 |
| Germany | Normal | 2 | 4 |
| Sweden | Normal | 1 | 4 |
| Ireland | Normal | 1 | 2 |
| The Netherlands | Normal | 0 | 10 |
| South Africa | Normal | 0 | 1 |
| The US | Normal | 0 | 0 |
| Australia | Normal | 0 | 0 |
| Brazil | Normal | 0 | 0 |
| India | Normal | 0 | 0 |
| Mexico | Normal | 0 | 0 |
| New Zealand | Normal | 0 | 0 |
Each country's status compares its reports with the usual level there.
Freshdesk problem spikes, last 30 days
Since 2 November, Freshdesk had no outage spikes or periods of elevated reports.
By country
Each square is one day in the countries with the most reports: red when reports stayed at outage level for half an hour or more, amber when they stayed above the usual level for an hour or more, grey otherwise.
- The UK39
- The Netherlands10
- Germany4
- Sweden4
- Ireland2
- South Africa1
- Australia0
- Brazil0
Country history starts on 1 November 2026. Days run from midnight to midnight, Central European time.
A spike is a sharp rise in problem reports from users, kept exactly as this page showed it at the time. This history starts on 2 November 2026. Monthly reports for all services
How to fix Freshdesk not working
Freshdesk is up on our end, so if it won't work for you, the problem is most likely on your side. Work through these in order:
Your browser tries to reach freshdesk.com over your own connection, right now. Nothing is sent to us or stored.
Reload and restart
Reload the page (Ctrl+F5, or Cmd+Shift+R on a Mac), or fully close the app and open it again.
Try another connection
Switch between Wi-Fi and mobile data. If it works on one and not the other, the problem is your network, not Freshdesk.
Update the app
Install the latest version from the App Store or Google Play. Old versions can stop connecting after a server-side change.
Freshdesk IP address, servers and network
Checking freshdesk.com from our server…
Put the Freshdesk status badge on your site
Paste one of these into a web page, a blog post or a README. The badge shows the same status as this page, based on user problem reports. Browsers can keep a copy for up to 4 hours. It links back here.
<a href="https://isitdownrightnow.app/services/freshdesk/"><img src="https://isitdownrightnow.app/badge/freshdesk.svg" alt="Freshdesk status" height="20"></a>[](https://isitdownrightnow.app/services/freshdesk/)The badge is a plain image: no scripts, no cookies. People who see it on your page load it from our server.
How we track Freshdesk
The status on this page comes from user-submitted problem reports for Freshdesk, counted in 15-minute windows over the last 24 hours. Each window is compared with the normal level for Freshdesk, so a few complaints on a quiet day don't trigger anything, but a sudden jump well above normal does.
When reports climb well above normal, the status here changes to partial outage or major outage and the chart moves with it. Freshdesk doesn't publish a public status page that we know of, so user reports are often the quickest sign that something is wrong on their side.