Purecard outages and problems
User reports, last 24 hours
42 reports in total, counted in 15-minute windows
In the last hour, 26 problem reports came in for Purecard, and at this time of day there are usually almost none. Over the last 24 hours there were 42 reports. There has been no spike in reports since 13 November. These are user reports from the UK, where most people report Purecard problems.
- NormalClose to the usual level24 h · 42 reports
- ElevatedMore than 1.5 times the usual levelNone in this chart
- OutageMore than twice the usual level and far above the day's averageNone in this chart
- Usual levelWhat a usual day sees at that timeAlmost none at this time of day
In the past 24 hours, 42 user reports came in for Purecard. Counting only the 15-minute windows with a spike big enough to count as an outage, that comes to 100.00% uptime for the day.
The busiest 15-minute window had 9 reports, in the last 15 minutes. That stays below our outage threshold, so it doesn't count as downtime.
Purecard in November 2026
- Problem reports in November (since 13 November)
- 37
Monthly report for November 2026
People who report a problem with Purecard to the outage-report feed behind this page can tag what is affected. These are the categories they can pick; the feed shows no counts per category:
- Website
- Funds Transfer
- Login
- Purchases
- Payments
- App
- QR Code
Purecard problem spikes, last 30 days
Since 13 November, Purecard had no outage spikes or periods of elevated reports.
A spike is a sharp rise in problem reports from users, kept exactly as this page showed it at the time. This history starts on 13 November 2026. Monthly reports for all services
How to fix Purecard not working
When Purecard itself is having trouble, these steps won't bring it back, but they will rule out anything on your side:
Your browser tries to reach purecard.com over your own connection, right now. Nothing is sent to us or stored.
Reload and restart
Reload the page (Ctrl+F5, or Cmd+Shift+R on a Mac), or fully close the app and open it again.
Try another connection
Switch between Wi-Fi and mobile data. If it works on one and not the other, the problem is your network, not Purecard.
Update the app
Install the latest version from the App Store or Google Play. Old versions can stop connecting after a server-side change.
Purecard IP address, servers and network
Checking purecard.com from our server…
Contact Purecard support
Tip: Purecard doesn't list a public status page that we know of, so its help centre and the report chart on this page are the best places to check.
Put the Purecard status on your site
Paste one of these into a web page, a blog post or a README: a small badge, or a card with the chart. Both show the same status as this page, based on user problem reports, and link back here.
<a href="https://isitdownrightnow.app/services/purecard/"><img src="https://isitdownrightnow.app/badge/purecard.svg" alt="Purecard status" height="20"></a>[](https://isitdownrightnow.app/services/purecard/)A live card with the chart
The status, reports in the last hour and the last 24 hours, updated every 5 minutes. Use the frame, or the image where frames are not allowed, such as newsletters.
<iframe src="https://isitdownrightnow.app/embed/purecard/" title="Purecard status" width="100%" height="230" style="border:0;max-width:560px" loading="lazy"></iframe>
<p><a href="https://isitdownrightnow.app/services/purecard/">Purecard status</a> from IsItDownRightNow.app</p><a href="https://isitdownrightnow.app/services/purecard/"><img src="https://isitdownrightnow.app/share/purecard.png" alt="Purecard status: problem reports over the last 24 hours" width="600" height="315" loading="lazy"></a>[](https://isitdownrightnow.app/services/purecard/)Badge, frame and image load no scripts from other sites and set no cookies; people who see them on your page load them from our server. More for journalists.
How we track Purecard
The status on this page comes from user-submitted problem reports for Purecard, counted in 15-minute windows over the last 24 hours. Each window is compared with the normal level for Purecard, so a few complaints on a quiet day don't trigger anything, but a sudden jump well above normal does.
When reports climb well above normal, the status here changes to partial outage or major outage and the chart moves with it. Purecard doesn't publish a public status page that we know of, so user reports are often the quickest sign that something is wrong on their side.