OLG outages and problems
User reports, last 24 hours
6 reports in total, counted in 15-minute windows
No problem reports came in for OLG in the last hour, and at this time of day there are usually almost none. Over the last 24 hours there were 6 reports. Most recent reports were about purchases (100%). There has been no spike in reports since 4 November. These are user reports from Canada, where most people report OLG problems.
- NormalClose to the usual level24 h · 6 reports
- ElevatedMore than 1.5 times the usual levelNone in this chart
- OutageMore than twice the usual level and far above the day's averageNone in this chart
- Usual levelWhat a usual day sees at that timeAlmost none at this time of day
In the past 24 hours, 6 user reports came in for OLG. Counting only the 15-minute windows with a spike big enough to count as an outage, that comes to 100.00% uptime for the day.
The busiest 15-minute window had 2 reports, about 21 hours ago. That stays below our outage threshold, so it doesn't count as downtime.
OLG in November 2026
- Problem reports in November (since 4 November)
- 8
Monthly report for November 2026
What went wrong
What people said was wrong in recent problem reports for OLG.
Share of 1 recent report that said what was wrong.
OLG problem spikes, last 30 days
Since 4 November, OLG had no outage spikes or periods of elevated reports.
A spike is a sharp rise in problem reports from users, kept exactly as this page showed it at the time. This history starts on 4 November 2026. Monthly reports for all services
How to fix OLG not working
OLG is up on our end, so if it won't work for you, the problem is most likely on your side. Work through these in order:
Your browser tries to reach olg.ca over your own connection, right now. Nothing is sent to us or stored.
Reload and restart
Reload the page (Ctrl+F5, or Cmd+Shift+R on a Mac), or fully close the app and open it again.
Try another connection
Switch between Wi-Fi and mobile data. If it works on one and not the other, the problem is your network, not OLG.
Update the app
Install the latest version from the App Store or Google Play. Old versions can stop connecting after a server-side change.
While OLG is down: what to use instead
- Authorized OLG retailer Use a lottery retailer in Ontario if you want draw tickets or instant tickets while the site will not load.
- OLG app Try the app if the website is timing out, since it can still show ticket scanning and winning numbers when your browser has trouble.
- PROLINE at retail For sports bets, a retail PROLINE slip at a lottery terminal can work when your online account page is stuck.
- Other Ontario betting apps Bet365, DraftKings, FanDuel, and BetMGM are common choices for casino or sportsbook play if you already have an account with them.
OLG IP address, servers and network
Checking olg.ca from our server…
Contact OLG support
Tip: OLG doesn't list a public status page that we know of, so its help centre and the report chart on this page are the best places to check.
How we track OLG
The status on this page comes from user-submitted problem reports for OLG, counted in 15-minute windows over the last 24 hours. Each window is compared with the normal level for OLG, so a few complaints on a quiet day don't trigger anything, but a sudden jump well above normal does.
When reports climb well above normal, the status here changes to partial outage or major outage and the chart moves with it. OLG doesn't publish a public status page that we know of, so user reports are often the quickest sign that something is wrong on their side.