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Is HMRC down right now? Live status and outage tracker

Partly. HMRC has problems for some users.

Users are reporting a partial outage: 9 problem reports in the last hour, more than usual.

Problems Last spike 19 h ago Updated just now Data refreshes every 5 minutes

What you can do

User reports, last 24 hours, 15 minutes a segment: 94 flowing 0 slow (elevated) 2 jammed (outage)

User reports, last 24 hours

113 reports in total, counted in 15-minute windows

In the last hour, 9 problem reports came in for HMRC, against about 4 at this time on a usual day. Over the last 24 hours there were 113 reports. Most recent reports were about login (50%) and website (38%). The last spike in reports was 19 h ago and lasted 26 min. These are user reports from the UK, where most people report HMRC problems.

NormalClose to the usual level23 h 30 min · 68 reports
ElevatedMore than 1.5 times the usual levelNone in this chart
OutageMore than twice the usual level and far above the day's average30 min · 45 reports
Usual levelWhat a usual day sees at that timeAbout 4 an hour now

Reports, last hour

None the hour before

Uptime, 24 h

97.92%

30 min of outage

Last outage

19 h ago

Lasted 15 min

Busiest 15 minutes

27 reports, 19 h ago

Last 24 hours

HMRC outages and problems

In the past 24 hours, 113 user reports came in for HMRC. Counting only the 15-minute windows with a spike big enough to count as an outage, that comes to 97.92% uptime for the day.

The most recent spike big enough to count as an outage was 19 hours ago. The busiest 15-minute window of the day had 27 reports, about 19 hours ago.

Outage

Ended 19 h ago

Lasted 15 min

27peak reports
Outage

Ended 20 h ago

Lasted 15 min

18peak reports

This month

HMRC in October 2026

Problem reports in October (since 28 October): 114

Monthly report for October 2026

What went wrong

What people said was wrong in recent problem reports for HMRC.

Login50%
Website38%
Forms & Applications13%

Share of 8 recent reports that said what was wrong.

World map

Where HMRC problem reports come from

The map shows where recent problem reports for HMRC came from in the UK. Big cities always send the most, so dots in many places point to a widespread problem, and one area far ahead of the rest can mean a regional one.

Outage now
Problems now
Normal

Each dot is a group of recent reports, coloured by how its country is doing now; bigger dots, more reports.

Map outlines: Natural Earth.

Last 30 days

HMRC problem spikes, last 30 days

Since 28 October, HMRC had 2 outage spikes. The longest lasted 26 min, on 28 October.

Outage

Wed 28 Oct, 14:52–15:18

Lasted 26 min

28peak reports
Outage

Wed 28 Oct, 13:45–14:00

Lasted 15 min

18peak reports

A spike is a sharp rise in problem reports from users, kept exactly as this page showed it at the time. This history starts on 28 October 2026. Monthly reports for all services

Troubleshooting

How to fix HMRC not working

When HMRC itself is having trouble, these steps won't bring it back, but they will rule out anything on your side:

Your browser tries to reach gov.uk over your own connection, right now. Nothing is sent to us or stored.

Sign out of HMRC and back in
Sign out of the service using the Sign out link, then sign in through Government Gateway again. A stale session can leave the page stuck on a loading spinner or bounce you back to the sign-in screen.
Open HMRC in a private window
Open the same HMRC service in a private or incognito window and sign in with your Government Gateway details. If it loads there, go back to your normal browser; in Chrome, open Settings, Privacy and security, Clear browsing data, choose Cookies and other site data, then retry.
Switch HMRC to mobile data
Try the service on mobile data or another Wi-Fi network. A VPN or work firewall can break the redirect back from Government Gateway, so turn off the VPN and retry the sign-in.
Update the HMRC app or browser
Update the app or browser to the latest version, then reopen the service and sign in again. If the app still crashes when you open Self Assessment, delete it and reinstall from the App Store or Google Play, then sign in with Government Gateway once more.

While HMRC is down: what to use instead

HMRC website Open the site in a browser when the app will not load; sign in with your Government Gateway details to reach the same tax account.
HMRC phone line Call the helpline if an online form keeps failing and you need to sort out a filing or payment problem.
Recognised tax software Prepare your Self Assessment return in recognised software while the online pages stall, then submit it once the service responds.
Online banking Pay a tax bill by bank transfer through your bank if the payment screen fails.

Same time

Problems at the same time as HMRC

Since 28 October, all 2 of HMRC's spikes in problem reports overlapped a spike at another service.

When several services get problem reports at once, something they share, such as a cloud host or a network, can be the real cause. Matching times alone do not prove it.

Most often at the same time

How many of HMRC's spikes overlapped one of theirs.

During the latest spike

HMRC: Wed 28 Oct, 14:52 to 15:18

76 more services. Red dot: outage. Amber dot: elevated reports.

A spike is a sharp rise in problem reports from users, as the live pages showed it. Times are Central European time.

About

What happens when HMRC goes down

HMRC is the UK tax authority, and taxpayers, employers, accountants and Child Benefit claimants depend on its online services for returns, payments and records. An outage interrupts Self Assessment filing, PAYE and VAT work, Child Benefit checks, and the HMRC app when you need a payment or record.

Sign-in through Government Gateway tends to break first. When that happens, you cannot reach Self Assessment, PAYE for employers, VAT returns or your National Insurance record, and the page may show a plain service unavailable or technical problem message after you enter your details. The app can stall at the same login step, while payment pages and filing forms may load slowly or drop you back to the start. Problems are often partial or regional: one service can work while another fails, and a single account, browser session or area can hit the fault while someone else gets through; a wider outage can affect many people at once, yet some parts of the service may stay up.

Servers and network

HMRC IP address, servers and network

Checking gov.uk from our server…

Questions

HMRC FAQ

Is HMRC down right now?

The status at the top of this page shows whether user problem reports for the service are above their usual level, counted in 15-minute windows over the last 24 hours. No official status page is listed here. If other sites load, the same HMRC page fails on both Wi-Fi and mobile data, and a second browser or device gives the same result, the fault is probably not on your side. If only one browser fails while another works, clear that browser's cache and try again.

Why does the HMRC app keep signing me out?

The app often drops a session when your phone switches between Wi-Fi and mobile data, or when battery saver kills background activity. Open the app again on a stable connection, sign in with your Government Gateway details, and check that the app has permission to run in the background. If it still signs you out after a fresh install, the problem is more likely on the service side.

Why can't I get past the Government Gateway sign-in page?

A sign-in loop usually comes from an old bookmark, a blocked cookie, or a password manager filling the wrong credential. Open the sign-in page in a private window, clear cookies for the site, and type your user ID by hand. If the page still returns you to the login screen, wait and try later because the sign-in service can fail on its own.

Why does Self Assessment say my details do not match HMRC records?

That message means the name, National Insurance number, postcode, or address you entered differs from what the tax office holds. Check your last tax letter for the exact spelling and address, then update your personal tax account if you have moved. A recent name change or a shared address can also cause the mismatch.

Why is my VAT payment not showing on my HMRC account?

Bank transfers can take several working days to clear, and the payment only appears once the tax office has matched it to your VAT registration. Keep the payment reference and bank receipt, then check the VAT account again after the clearing period. If the amount is still missing, contact the tax office with those details.

For your site

Put the HMRC status badge on your site

Paste one of these into a web page, a blog post or a README. The badge shows the same status as this page, based on user problem reports. Browsers can keep a copy for up to 4 hours. It links back here.

HTML

<a href="https://isitdownrightnow.app/services/hmrc/"><img src="https://isitdownrightnow.app/badge/hmrc.svg" alt="HMRC status" height="20"></a>

Markdown, for README files

[![HMRC status](https://isitdownrightnow.app/badge/hmrc.svg)](https://isitdownrightnow.app/services/hmrc/)

The badge is a plain image: no scripts, no cookies. People who see it on your page load it from our server.

How we track HMRC

The status on this page comes from user-submitted problem reports for HMRC, counted in 15-minute windows over the last 24 hours. Each window is compared with the normal level for HMRC, so a few complaints on a quiet day don't trigger anything, but a sudden jump well above normal does.

When reports climb well above normal, the status here changes to partial outage or major outage and the chart moves with it. HMRC doesn't publish a public status page that we know of, so user reports are often the quickest sign that something is wrong on their side.