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H-E-B heb.com

Is H-E-B down right now? Live status and outage tracker

No, H-E-B is up.

No widespread outage detected. 2 user reports in the last hour is within the normal range.

Live Last spike 6 h ago Updated 4 min ago Data refreshes every 5 minutes

Not working for you?

User reports, last 24 hours, 15 minutes a segment: 94 flowing 0 slow (elevated) 2 jammed (outage)

User reports, last 24 hours

49 reports in total, counted in 15-minute windows

Normal
Elevated
Outage
Usual level

In the last hour, 2 problem reports came in for H-E-B, and at this time of day there are usually almost none. Over the last 24 hours there were 49 reports, most about checkout (53%) and app (27%), from 9 areas led by Houston, TX and Austin, TX. The last spike in reports was 6 h ago and lasted 30 min. These are user reports from the US, where most people report H-E-B problems.

Reports, last hour

Same as the hour before

Uptime, 24 h

97.92%

30 min of outage

Last outage

6 h ago

Lasted 30 min

Busiest 15 minutes

18 reports, 6 h ago

Last 24 hours

H-E-B outages and problems

In the past 24 hours, 49 user reports came in for H-E-B. Counting only the 15-minute windows with a spike big enough to count as an outage, that comes to 97.92% uptime for the day.

The most recent spike big enough to count as an outage was 6 hours ago. The busiest 15-minute window of the day had 18 reports, about 6 hours ago.

Outage

Ended 6 h ago

Lasted 30 min

18peak reports

This month

H-E-B in October 2026

Problem reports in October (since 27 October): 50

Monthly report for October 2026

What people said was wrong in recent problem reports for H-E-B, as a share of those reports:

53% Checkout
27% App
13% Ordering
7% Website

Report map

Where H-E-B problem reports come from

Each dot is a group of recent reports; bigger dots, more reports.

Recent reports came from 9 areas. The most came from around Houston, TX, Austin, TX and Dallas, TX. Share of recent reports by area, named after its biggest town:

28% Houston, TX
26% Austin, TX
19% Dallas, TX
15% San Antonio, TX
2% Atlanta, GA
2% Beaumont, TX

From 47 recent problem reports. Big cities always send the most, so reports from many places point to a widespread problem, and one area far ahead of the rest can mean a regional one. Town names: GeoNames.

Last 30 days

H-E-B problem spikes, last 30 days

Since 27 October, H-E-B had 1 outage spike.

Outage

Wed 28 Oct, 14:48–15:18

Lasted 30 min

30peak reports

A spike is a sharp rise in problem reports from users, kept exactly as this page showed it at the time. This history starts on 27 October 2026. Monthly reports for all services

Troubleshooting

How to fix H-E-B not working

H-E-B is up on our end, so if it won't work for you, the problem is most likely on your side. Work through these in order:

Your browser tries to reach heb.com over your own connection, right now. Nothing is sent to us or stored.

Reload and restart
Reload the page (Ctrl+F5, or Cmd+Shift+R on a Mac), or fully close the app and open it again.
Try another connection
Switch between Wi-Fi and mobile data. If it works on one and not the other, the problem is your network, not H-E-B.
Update the app
Install the latest version from the App Store or Google Play. Old versions can stop connecting after a server-side change.

Same time

Problems at the same time as H-E-B

Since 27 October, H-E-B's only spike in problem reports overlapped a spike at another service.

When several services get problem reports at once, something they share, such as a cloud host or a network, can be the real cause. Matching times alone do not prove it.

During the latest spike

H-E-B: Wed 28 Oct, 14:48 to 15:18

43 more services. Red dot: outage. Amber dot: elevated reports.

A spike is a sharp rise in problem reports from users, as the live pages showed it. Times are Central European time.

Servers and network

H-E-B IP address, servers and network

Checking heb.com from our server…

For your site

Put the H-E-B status badge on your site

Paste one of these into a web page, a blog post or a README. The badge shows the same status as this page, based on user problem reports. Browsers can keep a copy for up to 4 hours. It links back here.

HTML

<a href="https://isitdownrightnow.app/services/h-e-b/"><img src="https://isitdownrightnow.app/badge/h-e-b.svg" alt="H-E-B status" height="20"></a>

Markdown, for README files

[![H-E-B status](https://isitdownrightnow.app/badge/h-e-b.svg)](https://isitdownrightnow.app/services/h-e-b/)

The badge is a plain image: no scripts, no cookies. People who see it on your page load it from our server.

How we track H-E-B

The status on this page comes from user-submitted problem reports for H-E-B, counted in 15-minute windows over the last 24 hours. Each window is compared with the normal level for H-E-B, so a few complaints on a quiet day don't trigger anything, but a sudden jump well above normal does.

When reports climb well above normal, the status here changes to partial outage or major outage and the chart moves with it. H-E-B doesn't publish a public status page that we know of, so user reports are often the quickest sign that something is wrong on their side.