Green outages and problems
No user reports came in for Green in the past 24 hours, and its uptime over that window is 100.00%.
No 15-minute window had any reports at all, so the chart above stays flat.
What Green's status page says
Checking status.green.ch…
Green in November 2026
- Problem reports in November
- 0
Monthly report for November 2026
People who report a problem with Green to the outage-report feed behind this page can tag what is affected. These are the categories they can pick; the feed shows no counts per category:
- Total blackout
- Website
- TV streaming
- Mobile internet
- Mobile phone
- SMS
- Landline internet
- TV
- Landline
- No signal
- Calls
- Billing
- Wi-Fi
- Mobile signal
- Voice calls
- Mobile payments
Green problem spikes, last 30 days
Since 6 October, Green had no outage spikes or periods of elevated reports.
- Sun 4 Oct: no data
- Mon 5 Oct: no data
- Tue 6 Oct: 4 reports
- Wed 7 Oct: 2 reports
- Thu 8 Oct: 3 reports
- Fri 9 Oct: 0 reports
- Sat 10 Oct: 0 reports
- Sun 11 Oct: 4 reports
- Mon 12 Oct: 2 reports
- Tue 13 Oct: 5 reports
- Wed 14 Oct: 4 reports
- Thu 15 Oct: 7 reports
- Fri 16 Oct: 1 report
- Sat 17 Oct: 1 report
- Sun 18 Oct: 4 reports
- Mon 19 Oct: 5 reports
- Tue 20 Oct: 0 reports
- Wed 21 Oct: no data
- Thu 22 Oct: 1 report
- Fri 23 Oct: 5 reports
- Sat 24 Oct: 1 report
- Sun 25 Oct: 6 reports
- Mon 26 Oct: 3 reports
- Tue 27 Oct: 5 reports
- Wed 28 Oct: 10 reports
- Thu 29 Oct: 0 reports
- Fri 30 Oct: 4 reports
- Sat 31 Oct: 1 report
- Sun 1 Nov: 0 reports
- Mon 2 Nov: 0 reports
A spike is a sharp rise in problem reports from users, kept exactly as this page showed it at the time. This history starts on 6 October 2026. Monthly reports for all services
How to fix Green not working
Green is up on our end, so if it won't work for you, the problem is most likely on your side. Work through these in order:
Your browser tries to reach green.ch over your own connection, right now. Nothing is sent to us or stored.
Check Green's status page
Open https://status.green.ch in a browser on a different connection. The page shows whether problem reports are above their usual level over the last 24 hours, so you can tell a wider fault from a local one.
Restart your router
Unplug the router's power lead, wait 30 seconds, then plug it back in and let the lights settle. On a phone, switch airplane mode on for 10 seconds and off again; that forces a fresh registration on the mobile network.
Reconnect to Green's network
On an iPhone, open Settings, then Wi-Fi, tap the network name, and choose Forget This Network before joining it again with the password. On Android, open Settings, then Network & internet, then Internet, tap the network name, and choose Forget before reconnecting. That clears a bad saved profile.
Contact Green support
Have your customer number and the result from https://status.green.ch ready. Report the exact symptom, such as no internet light or failed mobile data, and ask the agent to check your line from their side.
While Green is down: what to use instead
- Swisscom mobile hotspot If you have a Swisscom mobile line, tethering through it can keep your laptop online while the fixed connection is down.
- Sunrise mobile hotspot A Sunrise phone works as a hotspot for email and calls.
- Salt mobile hotspot Salt mobile data covers urgent browsing when your main line is out.
- Public Wi-Fi A trusted network at a library or cafe handles quick tasks if you have no other connection.
Fix Green on Windows, Mac, Android and iPhone
Green on Windows
- Fix
- Restart your Green router and check your Windows network adapter settings to ensure DNS is set to automatic. You can also run the built-in Windows Network Troubleshooter to resolve local connection conflicts.
- Check
- Check if the Windows taskbar network icon shows 'No Internet' while connected to your Green router. Try opening the Green customer portal in your web browser to verify the connection.
ping green.chTest whether Green's servers replynslookup green.chCheck that Green's DNS resolvestracert green.chTrace where the connection dropsipconfig /flushdnsClear the DNS cache, then reloadGreen on Mac
- Fix
- Power cycle your Green modem and toggle Wi-Fi off and on from the macOS menu bar. If the connection fails, renew the DHCP lease in your macOS Network System Settings.
- Check
- Look for a connection warning next to your Green Wi-Fi network name in macOS System Settings. Try loading the Green service status page to see if the network is responsive.
ping -c 4 green.chTest whether Green's servers replynslookup green.chCheck that Green's DNS resolvestraceroute green.chTrace where the connection dropssudo dscacheutil -flushcache; sudo killall -HUP mDNSResponderFlush the macOS DNS cache, then reloadGreen on Android
- Fix
- Restart your Green router and forget the Wi-Fi network in your Android connection settings before reconnecting. You can also reset your Android network settings if the connection remains offline.
- Check
- Check if your Android device displays a 'Connected, no internet' alert when connected to your Green Wi-Fi. Try loading a website using mobile data to confirm if only the Green network is down.
Green on iPhone and iPad
- Fix
- Restart your Green router and toggle Airplane Mode on your iOS device to refresh the wireless connection. If you still cannot connect, reset your iOS network settings.
- Check
- Check for a 'No Internet Connection' warning under the Green Wi-Fi network in your iPhone or iPad settings. Try accessing the Green website using cellular data to verify the outage.
What happens when Green goes down
Green is a Swiss telecom provider at green.ch, and households and businesses in Switzerland rely on its internet and mobile connections; an outage interrupts browsing and calls. The status at the top of each page shows whether user problem reports sent to a public outage-reporting service are above their usual level, counted in 15-minute windows over the last 24 hours; the site does not ping or monitor the service, collects no reports itself, and the official status page is status.green.ch.
When the service has trouble, data access often shows the first sign: pages stop loading and video calls freeze while voice calls may still connect, or mobile data stalls while broadband keeps working. A partial outage can hit one canton or one product line while the rest of the network carries on, so a single failed login or a streaming app that will not load does not prove the whole service is down. The reports behind the status page come from users to a public outage-reporting service, so a cluster of complaints can reflect a local fault as easily as a wider one. For the provider's own view, check the official status page at status.green.ch.
Green IP address, servers and network
Checking green.ch from our server…
Green FAQ
Is Green down right now?
My Green Mobile SIM shows no data after I moved it to a new phone. What should I check?
The Green TV app buffers on my home Wi-Fi while other apps play fine. What can I try?
The Green customer portal rejects my password after I changed it. How do I get back in?
My Green invoice is higher after I changed my internet or mobile plan. Can I see the breakdown?
Put the Green status badge on your site
Paste one of these into a web page, a blog post or a README. The badge shows the same status as this page, based on user problem reports. Browsers can keep a copy for up to 4 hours. It links back here.
<a href="https://isitdownrightnow.app/services/green/"><img src="https://isitdownrightnow.app/badge/green.svg" alt="Green status" height="20"></a>[](https://isitdownrightnow.app/services/green/)The badge is a plain image: no scripts, no cookies. People who see it on your page load it from our server.
How we track Green
The status on this page comes from user-submitted problem reports for Green, counted in 15-minute windows over the last 24 hours. Each window is compared with the normal level for Green, so a few complaints on a quiet day don't trigger anything, but a sudden jump well above normal does.
When reports climb well above normal, the status here changes to partial outage or major outage and the chart moves with it. This is separate from Green's official status page: user reports tend to show a problem early, while the official page confirms the cause. If the two disagree, check both.